EMBER TECHNOLOGY LTD

Cloud Infrastructure Design and Architecture

We support and assure live cloud architectures, ensuring they remain secure, scalable and fit for purpose. This service focuses on operational architecture rather than new build, addressing technical debt and evolving requirements.

Features

• Operational architecture reviews for existing platforms and service estates
• Resilience assessment: single points of failure, recovery paths and dependencies
• Security alignment checks against organisational standards and NCSC guidance
• Scalability and capacity planning guidance for forecast demand
• Technical debt identification with prioritised remediation backlog
• Change impact assessments for proposed platform or supplier changes
• Reference architecture patterns for repeatable, supportable cloud designs
• Network and connectivity reviews including segmentation and secure access patterns
• Logging/monitoring architecture review to ensure end-to-end observability
• Architecture documentation updates

Benefits

• Improves long-term reliability and reduces the risk of major outages
• Supports safe scaling to meet demand without service degradation
• Strengthens security by aligning architecture to best practice and policy
• Reduces cost and complexity by addressing technical debt
• Improves confidence in change by understanding impacts and dependencies
• Creates repeatable patterns that accelerate future work and reduce rework
• Enhances observability so issues are detected and diagnosed faster
• Improves audit readiness through clear, current architecture documentation
• Reduces vendor and platform risk through well-understood design choices
• Extends platform lifespan by keeping architecture fit for purpose

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.wexelstein@ember.ltd. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

743628002728397

Contact

Steven Wexelstein
07875235377
steven.wexelstein@ember.ltd

About the service

• Service categories:

  Cloud Support Services

  Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination
  • Other

Service scope

• Service constraints: No constraints

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Acknowledging each ticket immediately by email with a unique log number, we operate these UK business-hours SLAs. Priority 1: 1-hour response, 2-hour initial fix, 3-hour full resolution. Priority 2: 4-hour response; resolution within one business day. Priority 3: 1-business-day response; resolution within four business days. Priority 4: 5-business-day response; resolution within ten business days. Outside business hours, including weekends and UK public holidays, an Out-of-Hours service covers Critical incidents with a 1-hour response, a 2-hour initial-fix aim and a 3-hour resolution target. Non-critical weekend queries are handled in normal hours unless a 24/7 SLA is agreed. All times are targets.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We run inclusive web-chat accessibility testing with assistive-technology users. We recruit participants using screen readers (NVDA, VoiceOver), keyboard-only navigation, magnifiers, and alternative input methods. Testing combines moderated remote sessions and task-based scenarios: initiating a chat, navigating menus, sending attachments, reading live responses, switching to a human agent, and reviewing transcripts. We evaluate ARIA roles, focus order, live-region announcements, semantic labelling, form validation, error messages, keyboard traps, colour contrast, font scaling, responsive behaviour, and screen-reader verbosity. Metrics include task success, errors, time-to-complete and qualitative feedback. Findings are triaged into prioritized fixes and design improvements, then regression-tested with the same cohort across browsers and mobile OS. The result is a keyboard-accessible, screen-reader-friendly chat aligned to WCAG, with documented remediation and follow-up testing to validate improvements.
• Support levels: Ember operates a clear, tiered support model. Level I is customer-run; Ember provides Level II technical application support to investigate and resolve issues, and Level III senior engineering support for complex, system-level faults and escalations. Our standard support pricing ranges from £500–£2,000 per month depending on activity and the level of engineering allocation required; this covers monthly allocated engineering hours, SLA response/resolution targets and optional managed services. High-volume or context-specific sites have bespoke pricing which we quote for.; ; Out-of-hours Critical Level-1 cover can be included within higher-tier packages or offered as an optional add-on; where charged separately a flat monthly readiness fee applies and any out-of-hours time is billed at our standard hourly rate. We assign a named customer-facing lead (Customer Success / Contract Manager and Support Manager) to oversee SLA performance, and can provide a dedicated Technical Account Manager or Cloud Support Engineer as part of higher-tier or bespoke packages by agreement.
• AI chatbot: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: No

Architecture roles

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£600.00	£600.00
Senior data architect	£700.00	£700.00

Solution architect

Role level	UK Rate	Offshore Rate
Associate solution architect	£600.00	£600.00
Solution architect	£700.00	£700.00

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£600.00	£600.00
Technical architect	£700.00	£700.00

Cyber security roles

Cyber security audit and assurance

Role level	UK Rate	Offshore Rate
Lead cyber security audit and assurance	£700.00	£700.00

Cyber security governance and risk management

Role level	UK Rate	Offshore Rate
Associate cyber security governance and risk manager	£600.00	£600.00

Cyber security monitoring

Role level	UK Rate	Offshore Rate
Associate cyber security monitoring	£600.00	£600.00

Cyber security incident response

Role level	UK Rate	Offshore Rate
Associate cyber incident response	£600.00	£600.00

Cyber security testing

Role level	UK Rate	Offshore Rate
Associate cyber security testing	£600.00	£600.00

Data roles

Analytics engineer

Role level	UK Rate	Offshore Rate
Analytics engineer	£700.00	£700.00
Senior analytics engineer	£800.00	£800.00

Data analyst

Role level	UK Rate	Offshore Rate
Associate analyst	£600.00	£600.00
Data analyst	£700.00	£700.00
Senior data analyst	£800.00	£800.00

Data engineer

Role level	UK Rate	Offshore Rate
Data engineer	£600.00	£600.00
Senior data engineer	£700.00	£700.00
Lead data engineer	£800.00	£800.00

Performance analyst

Role level	UK Rate	Offshore Rate
Associate performance analyst	£600.00	£600.00
Performance analyst	£800.00	£800.00

IT operations roles

Application operations engineer

Role level	UK Rate	Offshore Rate
Associate application operations engineer	£600.00	£600.00
Application operations engineer	£700.00	£700.00
Senior application operations engineer	£800.00	£800.00
Lead application operations engineer	£800.00	£800.00
Principal application operations engineer	£800.00	£800.00

IT service manager

Role level	UK Rate	Offshore Rate
IT service analyst	£600.00	£600.00
IT service manager	£700.00	£700.00

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure engineer	£600.00	£600.00
Infrastructure engineer	£700.00	£700.00
Senior infrastructure engineer	£800.00	£800.00

Infrastructure operations engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure operations engineer	£600.00	£600.00
Infrastructure operations engineer	£700.00	£700.00

Service desk manager

Role level	UK Rate	Offshore Rate
Service desk analyst	£600.00	£600.00
Senior service desk analyst	£700.00	£700.00
Service desk manager	£800.00	£800.00

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Junior business analyst	£500.00	£500.00
Business analyst	£600.00	£600.00
Senior business analyst	£700.00	£700.00

Delivery manager

Role level	UK Rate	Offshore Rate
Delivery manager	£700.00	£700.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst

Role level	UK Rate	Offshore Rate
Tester (QAT)	£600.00	£600.00
QAT analyst	£700.00	£700.00
Senior QAT analyst	£800.00	£800.00

Test engineer

Role level	UK Rate	Offshore Rate
Tester (test engineer)	£600.00	£600.00
Test engineer	£600.00	£600.00

Software development roles

Development operations (DevOps) engineer

Role level	UK Rate	Offshore Rate
Junior DevOps engineer	£500.00	£500.00
DevOps engineer	£600.00	£600.00
Senior DevOps engineer	£700.00	£700.00
Senior DevOps engineer - management	£800.00	£800.00
Lead DevOps engineer	£800.00	£800.00

Frontend developer

Role level	UK Rate	Offshore Rate
Junior frontend developer	£550.00	£550.00
Frontend developer	£600.00	£600.00
Senior frontend developer	£700.00	£700.00
Lead frontend developer	£800.00	£800.00

Software developer

Role level	UK Rate	Offshore Rate
Junior developer	£550.00	£550.00
Developer	£600.00	£600.00
Senior developer	£700.00	£700.00
Senior developer - management	£800.00	£800.00
Lead developer	£800.00	£800.00

User-centred design roles

Accessibility specialist

Role level	UK Rate	Offshore Rate
Junior accessibility specialist	£500.00	£500.00
Accessibility specialist	£600.00	£600.00

Content designer

Role level	UK Rate	Offshore Rate
Associate content designer	£550.00	£550.00
Junior content designer	£550.00	£550.00
Content designer	£600.00	£600.00
Senior content designer	£700.00	£700.00

Graphic designer

Role level	UK Rate	Offshore Rate
Associate graphic designer	£550.00	£550.00
Graphic designer	£600.00	£600.00

Service designer

Role level	UK Rate	Offshore Rate
Associate service designer	£550.00	£550.00
Junior service designer	£550.00	£550.00
Service designer	£600.00	£600.00
Senior service designer	£700.00	£700.00
Lead service designer	£800.00	£800.00

User researcher

Role level	UK Rate	Offshore Rate
Associate user researcher	£550.00	£550.00
Junior user researcher	£550.00	£550.00
User researcher	£600.00	£600.00
Senior user researcher	£700.00	£700.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Citation ISOCertification Limited
• ISO/IEC 27001 accreditation date: Monday 26 October 2020
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification applies to the information security management system supporting software design and development and software delivered as a service. Activities, systems or environments outside this scope — such as buyer-managed infrastructure, customer-owned systems, end-user devices, on-premise environments, or third-party services not operated by Ember are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Citation ISOCertification Limited
• ISO 9001 accreditation date: Wednesday 28 October 2020
• What the ISO 9001 doesn’t cover: Our ISO 9001 certification applies to the quality management system supporting software design and development and software delivered as a service. Activities, services or environments outside this scope — such as buyer-managed infrastructure, customer-owned systems, end-user devices, on-premise environments, or services not delivered as part of Ember’s software design, development or software-as-a-service offering are not covered by the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 07cbc6a1-680a-465b-b421-44d5abb88f0b
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: F48cdf66-553a-4d54-9dc5-1f9dcd2b6d18
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.wexelstein@ember.ltd. Tell them what format you need. It will help if you say what assistive technology you use.