INSIGHT CONSULTING SERVICES LIMITED

Water Monitoring Cloud Services

Cloud-based water monitoring systems for management of legionella in large buildings

Features

• Remote access
• Real time reporting
• Automated alerting

Benefits

• Instant system statuses
• Multi-user alert management

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@icsprojects.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

749388361550980

Contact

Richard Collins
0203 870 1522
support@icsprojects.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: BIM infrastructure applications
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: The service is delivered via public cloud and may require brief, scheduled maintenance windows, typically outside core business hours, with at least 48 hours’ notice provided. Browser support is limited to the latest versions of Microsoft Edge, Google Chrome and Safari. Standard API rate limits apply to protect platform stability; higher limits can be arranged on request.
• System requirements:
  • Modern web browser: Edge, Chrome, or Safari on current versions.
  • Stable internet connection for continuous access
  • Organisational security policies allowing HTTPS traffic over standard ports.
  • Optional API use requires configured credentials and permitted network access.

User support

• Email or online ticketing support: Yes
• Support response times: Email and ticket-based support is available via our helpdesk with response times: Standard within 24 hours, Priority within 4 hours for critical issues.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We carried out targeted accessibility testing of our web chat component with users who rely on a range of assistive technologies. The purpose of this testing was to confirm that the chat interface is perceivable, operable, understandable, and robust for users with different access needs, in line with WCAG 2.2 AA expectations.
• Onsite support: Yes, at extra cost
• Support levels: Standard (email/ticket), Enhanced (adds phone and chat), Premium (includes onsite visits, dedicated account manager, quarterly reviews).
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Step-by-step onboarding guide, training sessions, and dedicated support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers can export all data in CSV or JSON format.
• End-of-contract process: Account deactivation and secure data deletion within 30 days of contract end
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive web interface accessible on iOS and Android devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Intuitive dashboard with real-time alerts and reporting. The service is accessed through a web‑based interface designed for desktop browsers. Users navigate using a clear menu structure, configurable dashboards, and role‑based views. No installation or plugins are required. Administrative functions, reporting, asset management, task scheduling, and workflow tools are all delivered through the same unified browser interface
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We test the interface with users of assistive technologies, including screen‑reader users, Voice control software and keyboard‑only navigators. Testing verifies correct ARIA labels, focus order, alternative text, and non‑visual feedback. We confirm compatibility with common screen readers and ensure the interface remains fully operable without a mouse.
• API: Yes
• What users can and can't do using the API: API Capabilities and Limitations; Our REST API enables customers to integrate Omnia Klenz water monitoring with their existing systems. Through the API, users can:; ; Set up the service by registering sensors, linking them to building profiles, and configuring alert thresholds for temperature and flow.; Make changes such as updating sensor configurations, modifying alert rules, retrieving real-time and historical data, and integrating with third-party platforms like Building Management Systems (BMS).; ; Limitations; Certain actions cannot be performed via the API:; ; Account creation and billing must be completed through the web portal.; User management (adding/removing accounts) is restricted to the admin dashboard.; Bulk data uploads are limited to predefined CSV formats.; Rate limits apply: 1,000 requests per hour per account to maintain system stability.; Write access is controlled by role-based permissions and authorized API keys.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be customised: Alert thresholds (temperature, flow), notification preferences, reporting frequency, and branding (logo and colour scheme).; How users can customise: Through the web dashboard or via the REST API for advanced integrations.; Who can customise: Only users with administrative permissions can make configuration changes. Standard users can adjust personal notification settings but cannot modify system-wide parameters.

Scaling

• Independence of resources: Our solution uses a multi-tenant architecture with resource isolation to ensure performance consistency. Each customer operates within a logically separated environment, supported by:; ; Autoscaling infrastructure: Compute and storage resources scale dynamically based on individual tenant demand.; Load balancing: Requests are distributed across redundant servers to prevent bottlenecks.; Rate limiting: API calls are capped per account to avoid excessive resource consumption.; Dedicated database partitions: Customer data is isolated to maintain security and performance.; ; This guarantees that high demand from one user does not impact the availability or responsiveness of other users.

Analytics

• Service usage metrics: Yes
• Metrics types: System uptime, sensor health, water temperature trends, and compliance reports.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Omnia-Klenz Ltd

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users with appropriate permissions can export all their data at any time using CSV downloads or the REST API. Imports are performed via CSV upload or automated API feeds.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.9% uptime SLA.
• Approach to resilience: Redundant infrastructure and automated failover.
• Outage reporting: Real-time status page and email notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Role-based access controls.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate under a formal Information Security Management System (ISMS) aligned with ISO/IEC 27001. Key elements include:; ; Policies: Data protection, access control, incident management, vulnerability management, and secure development.; Reporting Structure:; ; Board-level responsibility: Operations Director acts as Chief Information Security Officer (CISO), overseeing security governance.; Security team: Reports to the CISO and conducts regular audits and compliance checks.; ; Compliance Assurance:; ; Annual audits and penetration tests by CREST-approved providers.; Quarterly internal reviews and mandatory staff security training.; Automated monitoring and alerting for policy breaches.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We maintain a comprehensive configuration and change management process. All service components are tracked throughout their lifecycle in a configuration management database, with versioning and ownership recorded. Baseline configurations are enforced and monitored for drift using automated tools. Changes follow a formal process that includes risk and security impact assessments, approval by relevant stakeholders, and testing in a controlled environment before deployment. Emergency changes are documented and reviewed post-implementation. All changes are logged for audit purposes, and continuous monitoring ensures compliance with security baselines. This approach minimizes risk and maintains operational integrity across all environments.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a structured vulnerability management process. Potential threats are assessed through continuous vulnerability scanning, penetration testing, and risk analysis against our service components. We prioritize vulnerabilities based on severity (CVSS scores) and business impact. Patches for critical vulnerabilities are deployed within 24–48 hours, while lower-risk issues follow scheduled maintenance windows. Threat intelligence is sourced from reputable feeds, including vendor advisories, NCSC alerts, CVE databases, and industry threat intelligence platforms. Regular reviews ensure timely remediation and compliance with security baselines. This proactive approach minimizes exposure and maintains the integrity and resilience of our cloud services.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We implement continuous protective monitoring to identify potential compromises. Automated tools and SIEM systems collect and analyze logs from network, application, and system components, using correlation rules and threat intelligence to detect anomalies or indicators of compromise. When a potential compromise is identified, alerts are escalated to our security operations team for investigation. We follow a documented incident response plan, which includes containment, eradication, and recovery steps. Critical incidents are prioritized and addressed immediately, with initial response typically within 15 minutes and full remediation based on severity. Post-incident reviews ensure lessons learned and process improvements.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We maintain a documented incident management process with predefined workflows for common events such as service outages, security breaches, and data integrity issues. Users can report incidents via our dedicated support portal, email, or 24/7 helpdesk. Each report is logged in our incident tracking system and assigned a severity level. Our security and operations teams respond immediately to critical incidents, typically within 15 minutes, following a structured process: identification, containment, eradication, and recovery. Incident reports, including root cause analysis and corrective actions, are provided to affected users and stakeholders promptly after resolution, ensuring transparency and continuous improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 6%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 9%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CDL Group Ltd
• ISO/IEC 27001 accreditation date: Tuesday 6 January 2026
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: CDL Group Ltd
• ISO 9001 accreditation date: Friday 18 July 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F831253e-292e-4f93-bd33-1309a5438688
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@icsprojects.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.