NETWORKOLOGY LTD

Splunk Data Platform

Splunk Platform is a SaaS service that collects, indexes, and analyses machine data including logs, metrics, events, and traces. It provides near real-time visibility, search, and analytics to support monitoring, troubleshooting, and security across cloud and hybrid environments.

Features

• Collects and indexes logs, metrics, events, and traces centrally
• Fully managed SaaS platform with built-in scalability and high availability
• Powerful search, dashboards, and analytics for machine data
• Extensive integrations and REST APIs for third-party systems
• Fraud and cyber threat detection analysis
• Machine learning and AI features to enhance data understanding
• Scaleable, extensible architecture models endorsed by Splunk

Benefits

• Improves visibility across complex cloud and hybrid IT environments
• reducing data costs
• Eliminates infrastructure management overhead for operational teams
• Supports security monitoring and compliance through centralised data analysis
• Monitor application, system, network and infrastructure performance against SLAs
• Detect and respond proactively to data-driven scenarios
• Data Strategists, Data Engineers and Splunk Accredited Consultants

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@networkology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

754586960612700

Contact

David Owen
01249700084
tenders@networkology.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
  • Data Quality Software
  • Data Access Infrastructure Software
  • Master Data Intelligence Software
  • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: The service is delivered as a fully managed SaaS platform and is subject to planned maintenance windows, which are communicated in advance. Service availability and support are provided in accordance with the agreed service level agreement. The service operates on Splunk-managed cloud infrastructure and does not support customer-managed hardware configurations. Some features and integrations may require additional configuration or licensing. Data ingestion volumes, retention periods, and performance characteristics are subject to contractual limits.
• System requirements:
  • Supported on Cloud hosted, virtualised or physical hardware
  • Linux and Windows Operating Systems
  • AWS, Azure, GCP and Oracle Cloud Service profiles supported
  • Splunk Cloud platform hosted in multiple Cloud providers
  • Minimum Server specifications found in Splunk Documentation

User support

• Email or online ticketing support: Yes
• Support response times: Splunk technical support operates 24x7x365
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Networkology service 8.30 to 17.30 Business Days.; ; Response Time; ; Severity 1 (Critical) - 1hour; Severity 2 (Major) - 4 hours; Severity 3 (Minor) - 8 hours; ; A support engineer will be provided for the administration managed service.; ; Costs vary dependent on service agreed
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported in starting to use the service through online documentation, knowledge bases, and guided onboarding resources. Splunk provides optional instructor-led training, online self-paced courses, and certification programmes. Professional services and onboarding assistance may be available at additional cost. No onsite training is included as standard with the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, users can extract their data from the service using standard data export tools and REST APIs. Data can be retrieved in commonly used formats to support migration or archiving. Data extraction is subject to contractual terms, retention policies, and any applicable notice periods.
• End-of-contract process: At the end of the contract, we follow formal data retention and disposal policies and procedures to ensure data is securely handled and disposed of.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Securely access and act on your data from anywhere, view dashboards, alerts and reports on your mobile device to more easily monitor your Splunk data. Stay informed on things that matter. Easily access mobile-friendly data to help you make decisions even when you’re not in front of your computer.; ; Splunk's desktop user-interface has rich browser based features and capabilities not available through the mobile device app, including dashboard customisation features, administration and application deployment options.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is accessed through a web-based user interface available via a standard web browser. Users interact with the platform using dashboards, search interfaces, and configuration screens to ingest, search, analyse, and visualise data. The service also provides REST APIs to support automation, integration with third-party systems, and programmatic access to data and configuration.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility considerations are incorporated into product design and development, including keyboard navigation and screen reader compatibility. Splunk conducts internal usability and accessibility testing as part of its development lifecycle.
• API: Yes
• What users can and can't do using the API: The service provides REST APIs that allow users to ingest data, run searches, manage indexes, configure inputs, retrieve results, and integrate with third-party systems. APIs support automation and programmatic access to data and configuration. Users cannot use the APIs to access or modify underlying service infrastructure, bypass security controls, or perform actions outside their assigned roles and permissions.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the service by configuring data inputs, indexes, retention policies, dashboards, alerts, and user roles. The service supports custom searches, reports, visualisations, and integrations using APIs and apps. Users cannot customise the underlying managed infrastructure or platform components.

Scaling

• Independence of resources: The service is delivered on a multi-tenant, managed cloud platform designed to isolate customer workloads. Capacity management, resource controls, and monitoring are used to manage demand and maintain performance. Service levels are defined in the service level agreement to help ensure individual users are not adversely affected by other customers’ usage.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides metrics on data ingestion volume, indexing performance, search performance, system health, and user activity. Service availability and performance metrics are monitored by Splunk as part of the managed service, with relevant operational metrics available to users through dashboards and reports.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Splunk

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data using built-in export features and REST APIs. Data can be retrieved through search results, scheduled reports, or API-based queries, and exported in commonly used formats to support analysis, archiving, or migration
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is provided with a defined service availability commitment set out in the service level agreement. Availability targets and measurement methods are specified contractually. If the service does not meet the guaranteed availability levels, service credits may be applied in accordance with the SLA terms. Refunds are provided as service credits rather than monetary reimbursement.
• Approach to resilience: The service is designed for resilience using a distributed, cloud-based architecture with built-in redundancy. The platform operates across multiple availability zones within Splunk-managed cloud environments to reduce single points of failure. Data replication, automated failover, continuous monitoring, and regular backup processes are used to support service continuity. Datacentre and infrastructure resilience details are managed by Splunk and its cloud providers, with further information available on request under appropriate confidentiality arrangements
• Outage reporting: Our service reports outages through automated alerts that notify IT management of any issues. Logs are generated for all sensitive systems and pushed to a central logging repository with enforced access control. Issues are escalated and resolved through the incident management process.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access control and authenticated user accounts. Permissions are assigned based on job role and least-privilege principles. Management interfaces require secure authentication, and administrative access is limited to authorised personnel. Support channels are protected through account verification and access controls to ensure only approved users can raise or manage support requests.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow documented and approved information security policies and procedures that are implemented across the organisation and approved by senior management. These policies are communicated to all employees and supported by monitoring, enforcement, and periodic review. Reporting structures are in place to provide management oversight of information security. Processes are established to continually improve the information security management system, define security and privacy requirements, and manage information security risks, including those associated with alternate work sites. A centralised policies repository is maintained to securely store, manage, and regularly update all information security policies, procedures, and guidelines.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management processes are documented and followed for the service. Service components are identified and tracked throughout their lifecycle using configuration management and asset tracking systems, including version control, inventory records, and change histories.; ; All proposed changes are assessed through a formal change management process to evaluate potential impacts on security, availability, and performance. Security considerations form part of each change assessment, with appropriate reviews and approvals required before implementation. Changes are tested prior to deployment and monitored after release to ensure continued compliance and service stability.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The service follows a documented vulnerability management process. Potential threats are assessed using a combination of automated vulnerability scanning, risk assessments, and security reviews to identify and prioritise vulnerabilities based on risk and impact.; ; Security patches are deployed in line with defined patch management processes. Critical vulnerabilities are prioritised and addressed promptly, while non-critical patches are applied according to scheduled maintenance cycles.; ; Information about potential threats is obtained from multiple sources, including vendor security advisories, industry threat intelligence feeds, vulnerability databases, and internal security monitoring and testing activities.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We identify potential compromises through user reports, IT resources, and detection services. Potential compromises are reported to the Incident Response Team and categorized based on severity. Our incident response plan outlines clear roles and responsibilities for responding to incidents, ensuring a coordinated response.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The service follows a documented incident management process to detect, respond to, and resolve incidents. Pre-defined procedures are in place for common incident types, including security events, service disruptions, and performance issues.; ; Users can report incidents through the customer support portal or, where applicable, via phone support. Incidents are logged, prioritised, and managed according to severity.; ; Incident communications and reports are provided to users through support tickets, service status updates, and post-incident reports where appropriate, including details of impact, resolution, and corrective actions.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free trial is available with limited access to core Splunk Cloud features, including basic data ingestion, search, and dashboards. The trial excludes full ingestion volumes, extended retention, premium features, and full support. It is available for a limited time period.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Thursday 26 March 2020
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO27001 is for "The delivery of architecture and engineering services to defence, government and other public sector clients, carried out at managed locations in the UK in accordance with the Statement of Applicability version 1, dated 06/01/2025. There are no noted exclusions.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Tuesday 6 April 2021
• What the ISO 9001 doesn’t cover: The scope of the 9001 certification is for "The provision of professional services including network architecture and engineering services". There are no noted exclusions.
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E8061b53-088a-4d56-ad8a-4aaac3aab140
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@networkology.com. Tell them what format you need. It will help if you say what assistive technology you use.