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SOFTWAREONE UK LIMITED

SoftwareOne Adoption & Change Management (ACM)

SoftwareOne UK’s ACM service bridges the gap between technical implementation and organizational proficiency. Using the Prosci ADKAR® methodology, we assess maturity, identify "internal champions," and deliver tailored training. This structured framework overcomes resistance and accelerates proficiency, ensuring your team fully embraces and optimizes new cloud workflows.

Features

  • Evaluate organizational maturity to identify gaps before starting cloud migration
  • Detailed roadmap incorporating specific training and communication for smooth transitions.
  • Identify and empower power users to drive peer-to-peer digital learning.
  • Identify diverse user groups beyond IT to ensure organization-wide alignment.
  • Pinpoint specific training needs to build confidence in new workflows.
  • Interactive sessions to understand needs and overcome natural change resistance.
  • Structured framework promoting awareness, desire, and ability for behavioral change.
  • Varied learning formats including floorwalking, videos, and formal group sessions.
  • Continuous feedback loops and KPIs to monitor long-term adoption success.
  • Maintain momentum through guidance to ensure evergreen usage of features.

Benefits

  • Ensure technology investments deliver full business value and financial returns.
  • Empower employees to create efficient workflows using newly implemented tools.
  • Use Prosci ADKAR® to address individual roadblocks and encourage adoption.
  • Introduce new technology smoothly to boost morale and user experience.
  • Build networks of power users to sustain long-term digital learning.
  • Tailored training programs help staff master complex cloud workflows faster.
  • Break down silos by encouraging modern, cross-departmental digital communication rituals.
  • Proactive planning ensures business continuity during major technology transitions.
  • Track progress through specific KPIs to monitor and reinforce adoption.
  • Ongoing reinforcement strategies prevent users from reverting to old processes.

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

7 5 4 9 2 7 3 1 0 3 5 8 5 4 9

Contact

SOFTWAREONE UK LIMITED Tom Hook
Telephone: +44 203 005 0238
Email: technology-products.uk@softwareone.com

About the service

Service categories

Cloud Support Services

Cloud Migration Planning

  • Capability analysis
  • Enterprise architecture
  • Cloud gap assessment
  • Architecture options analysis
  • Delivery Road-mapping

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Yes
Support response times
4 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
SoftwareOne's ITSM services operates 24 hours a day, 7 days a week, 365 days a year. Customers are able to raise Service requests manually through telephone, email or web portal.

All Service Requests are managed through strict Service Level Agreements based on Request priority:
• Severity A – 30m response
• Severity B – 2h response
• Severity C – 4h response.

We offer one level of support for all customers. A Service Success Manager and Technical Advisor are assigned to each customer, offering regular Service Reviews as well as escalation management for issues as required.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £1,500.00 £650.00
Associate business architect £1,700.00 £800.00
Business architect £1,850.00 £950.00
Lead business architect £2,100.00 £1,150.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,700.00 £800.00
Senior data architect £1,850.00 £950.00
Chief data architect £2,100.00 £1,150.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,700.00 £800.00
Senior enterprise architect £1,850.00 £950.00
Lead enterprise architect £2,100.00 £1,150.00
Principal enterprise architect £2,400.00 £1,400.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £1,700.00 £800.00
Solution architect £1,850.00 £950.00
Senior solution architect £2,100.00 £1,150.00
Lead solution architect £2,400.00 £1,300.00
Principal solution architect £2,600.00 £1,500.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
TUV Sud
ISO/IEC 27001 accreditation date
Thursday 16 October 2025
What the ISO/IEC 27001 doesn’t cover
All services are in scope of the certification
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
TUV Sud
ISO 9001 accreditation date
Monday 5 May 2025
What the ISO 9001 doesn’t cover
All services are in scope of this certification
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
15cbc1cf-ea0b-47d9-a290-c9a7bad9b9ed
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
Yes
Any other security certifications
  • ISO27701
  • ISO27017
  • SOC2 Type 2 Report
  • SOC3 Report

Social value

Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.