INFOSYS LIMITED

Enterprise Mobility services(migrations, Managed services, Mobile device as service)

It is a cloud-based endpoint management solution that helps organizations securely manage devices, applications, and data. It is part of the Microsoft Endpoint Manager suite and focuses on mobile device management (MDM) and mobile application management (MAM).

Features

• Cloud-based device management for iOS, Android, macOS.
• Secure and deploy apps without device enrollment.
• Control access using compliance and identity checks.
• Monitor device health and security in real time.
• Remote wipe and lock for lost or stolen devices.
• Enforce BitLocker and encryption for automatic data protection.
• Deploy OS and app updates seamlessly.
• Integrate with Azure AD for identity-based security.
• Assign admin roles with role-based access control.
• Enable Zero Trust security with least privilege access.

Benefits

• Securely manage devices anywhere with cloud-based control.
• Deploy apps to multiple devices without physical effort.
• Enforce compliance policies to protect sensitive data.
• Enable secure remote work outside corporate network.
• Reduce IT workload via automated updates and provisioning.
• Apply conditional access to protect company resources.
• Simplify BYOD management while ensuring security and productivity.
• Monitor device health and compliance in real-time dashboards.
• Integrate identity management for secure authentication and access.
• Manage apps and devices from one unified platform.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

758802967209242

Contact

Peter Gill
+44 7391393866
ukps@infosys.com

About your service

• Service categories:

  Systems Infrastructure Software

  Endpoint management

  Client endpoint management

  • Unified Endpoint Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: N/A
• Cloud deployment model: Public cloud
• Service constraints: It requires internet connectivity for full functionality, supports only specific operating systems and versions, and feature availability varies across platforms. Integration with Microsoft Entra ID (Azure AD) is mandatory, and certain enrollment types need vendor accounts like Apple Business Manager or Google Android Enterprise. Advanced features may require additional infrastructure such as certificates, VPN, or PKI, and hardware-specific capabilities like TPM for BitLocker. Policy conflicts can occur if not properly scoped, and service updates follow Microsoft’s cloud cadence, which may require administrative readiness. Data residency depends on tenant region, and compliance with regulatory requirements may need specialized configurations.
• System requirements:
  • Microsoft 365 or EMS license subscription required.
  • Azure AD tenant for identity and access integration.
  • Supported OS: Windows 10/11, iOS, Android, macOS.
  • Internet required for enrollment, updates, and app deployment.
  • Modern browsers (Edge, Chrome, Safari) for admin access.
  • Apple Business Manager for iOS device enrollment.
  • Google Android Enterprise for Android enrollment and apps.
  • Windows Autopilot for zero-touch Windows provisioning.
  • Device must support TPM for BitLocker and secure boot.
  • Certificates for VPN, Wi-Fi, and app authentication profiles.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: L2 and L3 Support
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We help users get started by providing clear user documentation, step-by-step setup guides, and online training resources. Our onboarding process ensures administrators can quickly configure the service and begin using it effectively.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Separate request needs to be placed to get the data extracted when the contract ends.
• End-of-contract process: At the end of the contract, the solution will demise from existence and the data is archived as per the client needs and agreements.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Intune admin center works best on desktop browsers, offering full features like bulk edits, CSV uploads, script management, and detailed reporting. Mobile apps (Company Portal, Intune) support enrollment, app installs, compliance checks, and quick actions like sync or remote wipe, but complex tasks and navigation are limited. Desktop excels for integrations, policy creation, dashboards, and large datasets, while mobile is ideal for urgent checks and approvals. File uploads, advanced troubleshooting, and setup flows (Autopilot, connectors) are desktop-oriented. Overall, mobile ensures flexibility; desktop delivers efficiency for daily administration and planning.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: Microsoft Intune provides a web-based administrative interface called the Intune Admin Center, accessible through modern browsers. This interface allows IT administrators to manage devices, apps, compliance policies, and security configurations. It features dashboards, navigation menus, and configuration blades for tasks like enrollment, app deployment, and reporting.; For end-users, Intune offers the Company Portal app (available on Windows, iOS, and Android), which serves as the interface for device enrollment, app installation, and compliance checks. Additionally, Intune exposes REST APIs for integration and automation, enabling programmatic access to its management capabilities.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Microsoft Intune has been tested to make sure people using assistive tools like screen readers and keyboard navigation can use it easily. You can do most tasks like enrolling devices, installing apps, and checking compliance without a mouse. It also works with high-contrast settings and text zoom. However, more complex tasks like uploading large files or setting up certificates are easier to do on a desktop computer than on mobile or with assistive tools.
• API: Yes
• What users can and can't do using the API: Admins only can perform actions on the graph API. End users do not have any access.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customise the service in limited ways. They can change basic settings like branding (logos and colors), adjust policies, enable or disable certain features, and connect to other systems through APIs. However, they cannot modify the core functionality, add custom code, or redesign the interface. All customisation must be done by administrators, not end users.

Scaling

• Independence of resources: Users are not affected by other users demand because the service runs on Microsoft’s global cloud infrastructure. It uses multi-tenant architecture, resource isolation, load balancing, and auto-scaling to ensure performance and reliability. All capacity and scaling are managed by Microsoft, so every organization gets consistent service without impact from others.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, Intune provides detailed service usage metrics for administrators. These metrics help monitor device compliance, app deployment, and policy effectiveness.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing

Data importing and exporting

• Data export approach: Users can export their data through the admin portal or by using the API. Data is usually provided in standard formats like CSV or JSON for easy download. For security, only administrators can perform data export, and it may require proper permissions.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • PDF
  • JSON
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLSX
  • PDF
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: We use access controls, firewalls, monitoring, and physical security to keep data safe inside Microsoft’s network. Microsoft also uses additional encryption and security measures within its Azure infrastructure, such as AES encryption for data at rest and strict compliance controls.

Availability and resilience

• Guaranteed availability: 24X7 availability by Microsoft
• Approach to resilience: Available on request.
• Outage reporting: Microsoft Intune reports outages through the Microsoft 365 Service Health dashboard (status.office.com), Intune-specific health in the Microsoft Endpoint Manager admin center, and via Service Health alerts and APIs for automated notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted using role-based permissions, Multi-Factor Authentication (MFA), and secure VPN connections, ensuring only authorized personnel can access management and support interfaces.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Microsoft also complies with additional standards such as ISO/IEC 27017, ISO/IEC 27018, SOC 1/2/3, FedRAMP, and PCI DSS for comprehensive security governance.
• Information security policies and processes: We follow ISO/IEC 27001–aligned policies (access control, data protection, secure development, vulnerability/patch management, incident response). A board-level CISO oversees governance; security leads report through risk/compliance to executive management. Compliance is enforced via audits, training, technical controls (MFA/least privilege), continuous monitoring, and formal exceptions/disciplinary processes.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We maintain a structured configuration and change management process where all service components are tracked throughout their lifecycle in a centralized system. Changes are reviewed for operational and security impact, approved through a formal process, and documented with release notes shared with relevant teams prior to implementation.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We continuously monitor threats using trusted sources like CVE databases and vendor advisories, assess risks promptly, and deploy critical patches within defined SLAs to ensure service security.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We monitor systems for anomalies, respond immediately to potential compromises, and resolve critical incidents within defined SLAs.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Infosys follows ITIL-based Incident Management for client and internal IT operations. Key steps include:; ; Identification & Logging – Capture incidents via service desk, email, monitoring tools; log in ITSM (ServiceNow, Remedy).; Categorization & Prioritization – Classify by type; assign priority (P1–P4).; Diagnosis – First-level troubleshooting using SOPs and knowledge base.; Escalation – Functional to L2/L3; hierarchical for critical P1.; Resolution – Root cause analysis; apply fix or workaround.; Communication – Regular updates; war rooms for P1.; Closure – Confirm resolution; document steps.; Post-Incident Review – RCA for major incidents; update SOPs.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The free trial of Microsoft Intune gives you full access to core features like device and app management, compliance policies, and conditional access for up to 25 users. It lasts for 30 days. Premium add-ons like Microsoft Defender for Endpoint and advanced analytics are not included.
• Link to free trial: https://www.microsoft.com/en-us/microsoft-365/enterprise-mobility-security/microsoft-intune

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: Wednesday 17 December 2003
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS - UK Branch
• ISO 9001 accreditation date: Tuesday 10 November 1998
• What the ISO 9001 doesn’t cover: The scope is "The provision of software services including project management, consultancy, analysis, design, build, test, user documentation, installation, training, maintenance, customisation, Migration, Re-engineering, Product Development, Package Implementation, Systems Integration, Validation, Cloud and Infrastructure Management Services, Digital Integration Services, Enterprise Mobility.; The supply of software for Banking, Financial, Capital Markets, Energy, Utilities, Insurance, Cards and Payments, Healthcare, Life Sciences, Retail, Consumer Packaged Goods, Logistics, Manufacturing, Communications, Media, Entertainment, Embedded Systems, Internet, Middleware MIS Applications.; The provision of software based engineering services"; anything outside this scope is not covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Da4614e5-ad88-4d7c-921d-8e59b5d9b4a4
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 18/ISAE 3402 SOC 1 Type II
  • CMMI 2.0
  • ISO 22301:2019
  • ISO 42001:2023

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.