CDW LIMITED

CDW Omnissa Horizon Cloud Service Next Gen

"Omnissa Horizon Cloud Service Next Gen is a modern
cloud-first, multi-cloud Desktop as a Service
(DaaS) deployment with Thin Edge Infrastructure.
The service provides you with a global view of
your desktops and applications spanning on-premise and cloud environments."

Features

• Desktops and applications delivered from public, hybrid cloud or on-premises.
• Option for fully-managed virtual desktop and application infrastructure.
• 99.9% guaranteed uptime SLA for managed components.
• Get secure remote access to corporate resources from any device.
• Global Data Center Location.
• Automated updates delivered to cloud-hosted control plane.
• Workstation-class performance, 2D and 3D graphics, optimized voice/video support.
• Support for Windows and Linux desktops and apps.

Benefits

• Access Windows desktops and applications from any device and location
• Improve productivity by getting desktops up and running in minutes
• Simplify IT management with easy to use management console
• Simplifies app management and delivers innovations in lifecycle management
• Personalized desktop experience across virtual, physical, cloud-based Windows desktop environment

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

763345013355245

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
  • IT service management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Horizon Control Plane supports two main use cases: deploying Horizon Cloud Service (DaaS) and connecting Horizon 8 pods to enable optional SaaS services. Currently, Horizon Cloud Service is only available on Microsoft Azure, meaning deployments are limited to Azure environments. Horizon 8 pods can be connected from on-premises or public cloud SDDCs to consume additional SaaS features. Buyers should note this Azure-only constraint when planning deployments.
• System requirements:
  • Customers must purchase licenses through their capacity-provider’s licensing distributor
  • E.g., Azure for Horizon Cloud Service) and provide their
  • Own anti-virus licensing.
  • Valid Azure subscription in supported region
  • For Horizon 8-pods connected to the Control Plane, requirements include
  • Horizon Connection Server 2306+, vCenter Server 6.5+, valid certificates
  • And firewall access to specific outbound URLs.

User support

• Email or online ticketing support: Yes
• Support response times: "We provide a range of targeted response times depending upon the severity of your request, with resolution times dependent on the nature of the reported problem, changes in customer operating environments, etc.; ; Severity 1 Incident (initial response time): 30 minutes or less ; Severity 2 Incident (initial response time): 4 business hours ; Severity 3 Incident (initial response time): 8 business hours ; NOTE: All response times are initial response times only"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: We have an in-house team that evaluates all products against the WCAG 2.1 AA/EN 301 549 guidelines. This team is dedicated to addressing accessibility requirements and fostering an accessibility culture throughout our product development process, from the design phase to implementation.
• Onsite support: No
• Support levels: The Omnissa Support Services Team offers technical assistance to IT administrators for the solution. Our support team can be contacted via web or phone with response targets based upon incident severity. We provide support including a managed knowledge base, customer forum community, phone support, screen sharing and onsite servicesWith support centers around the world, we can offer 24/7/365 access for SaaS Severity 1 issues. Cost is contingent on support/tier level selected for all licenses.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: "For IT Admins, extensive training and support is; provided to help ensure a successful deployment.; This training is conducted by a dedicated; deployment team with support from our solution; architecture group. Customers are responsible for; training their end users in how to use the View; clients. "
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: API references are available in REST/JSON format.
• End-of-contract data extraction: When the contract ends, Horizon Cloud on Microsoft Azure access is permanently terminated, and environments, configurations, and data are deleted per Omnissa’s retention policy. Customers should remove all data from desktops and the platform before termination. After expiration, Omnissa deletes or returns all Personal Data as outlined in the Agreement. If retention is required by law, Omnissa prevents further processing and applies the Data Processing Agreement terms to any retained data.
• End-of-contract process: Following expiration or termination of the Agreement, Omnissa will delete or return to Customer all Personal Data as set forth in the Data Processing Agreement. If Omnissa is required by applicable law to retain Personal Data, Omnissa will implement reasonable measures to prevent any further processing. The terms of this DPA will continue to apply to that retained Personal Data.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: "Omnissa provides accessible onboarding and offboarding documentation through its centralized Omnissa Product Documentation portal, where all Omnissa Access materials are organized by product and use case. This unified library allows customers to easily find step‑by‑step setup, configuration, integration, and lifecycle guidance for components such as Omnissa Access, Workspace ONE UEM, Horizon, and related platform services. ; ; Documentation for onboarding is structured to support administrators throughout initial setup and environment preparation. Reference architecture chapters help customers understand how components integrate and how to configure them during onboarding.; ; Offboarding and decommissioning support is also accessible through the same documentation ecosystem, which includes configuration references, component removal guidance, and integration information needed when retiring services or reconfiguring the environment. All content is continuously updated, ensuring customers always receive current guidance."

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: On desktop browsers (Chrome, Edge, Firefox, Safari), Horizon Cloud Service Next Gen supports full HTML Access features, including multiple monitors, file transfer, printing, and advanced keyboard functions. On mobile browsers (Chrome for Android, Safari for iOS), some features are limited or unavailable, including multiple monitor support, file transfer, printing, H.264 decoding, Windows key functionality, credential cleanup, and external mouse support. The Workspace ONE Web app provides optimized access on mobile devices but still lacks certain desktop-level capabilities.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: "The service provides two main interfaces: ; ; Omnissa Customer Connect: Used for account management, subscription status, license management, support access, and downloading Horizon Cloud Service components such as agents.; ; Horizon Cloud Universal Console: The primary interface for service consumption and management, including domain binding, image (gold pattern) management, desktop and app provisioning, user customization, entitlement, and other administrative operations. "
• Accessibility standards: None or don’t know
• Description of accessibility: "Omnissa strives to make its technology accessible so that all users, regardless of ability, can access, engage with, and benefit from our products. We are committed to creating products that improve usability and accessibility for all customers, with or without a disability.; ; Supports major assistive technologies, including NVDA, JAWS, VoiceOver, TalkBack, switch controls, and external keyboards across web and mobile experiences. ; ; Meets WCAG 2.1 AA accessibility criteria including color contrast, text resizing, text spacing, descriptive labels, and fully operable keyboard navigation. ; ; Provides accessible multimedia, ensuring synced closed captions, text transcripts, extended audio descriptions, and avoidance of flashing content.
• Accessibility testing: "Compatibility testing with screen readers and assistive tech: Interfaces are tested against NVDA, JAWS, VoiceOver, TalkBack, and other automated tools.; ; Products are evaluated for full keyboard operability and clear focus indicators.; ; Teams develop and test against WCAG 2.1 AA (e.g., color contrast, text resizing, text spacing, descriptive labels).; ; An in‑house team validates products through design and implementation to foster an accessibility culture"
• API: Yes
• What users can and can't do using the API: "Horizon Cloud customers can use administrative; credentials to programmatically (via REST API); instruct any action that is available via the Horizon; Administration Console. "
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Administrators can configure domains, create and manage golden images, provision desktops and applications, set policies, and assign user entitlements. Customization is done through the Horizon Cloud Universal Console or via REST APIs for automation and integration. Only authorized administrators with appropriate roles and permissions can perform these customizations.

Scaling

• Independence of resources: "Scalability of the solution is contigent on your; licensed Infrastructure capacity. You must verify licensing requirements and restrictions with your licensing distributor."

Analytics

• Service usage metrics: Yes
• Metrics types: "Use the Reports page to access various reports; related to end users' desktop and application; sessions. ; Reporting types:; - User Mapping ; - Desktop Mapping ; - Desktop Health Utilization ; - Azure Concurrency ; - URL Configurations ; - Agent Versions ; - Sessions ; - VDI Application Usage ; - User Usage Report"
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Omnissa

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Horizon Cloud Service Next Gen safeguards data at rest using AES‑256 encryption, logical tenant data separation, and role-based access control (RBAC) to limit administrative privileges. Data resides in hardened environments supported by continuous vulnerability management, aligned with standards like ISO 27001, SOC 2, CSA, and NCSC Cloud Security Principles, providing audit logging and strict identity controls to ensure only authorized access.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data from Horizon Cloud Service by copying files from virtual desktops to on-premises locations using Client Drive Redirection or USB Drive Redirection, both included in Horizon Cloud. Additionally, customers can use file shares or third-party backup tools to extract and retain data. These methods provide flexibility for secure data transfer before service termination.
• Data export formats: Other
• Other data export formats: OVF/OVA formats for virtual machine images
• Data import formats: Other
• Other data import formats:
  • OVF/OVA formats for virtual machine images
  • Hvexport.bat, hvexport.jar, hvexport.sh, ImgUploadSvc.conf, and related folders

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: "Microsoft Azure VPN/Express Route is supported; by product and customer-configured."
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Beyond TLS 1.2+, Horizon Cloud Service protects data using AES-256 encryption at rest, role-based access control (RBAC), and multi-factor authentication (MFA) through identity provider integration. Private connectivity options like VPN or ExpressRoute secure traffic between environments. Hardened management consoles, audit logging, and compliance with industry standards (ISO, SOC) further safeguard data within the network.

Availability and resilience

• Guaranteed availability: 99.9% SLA
• Approach to resilience: "Horizon Cloud Service Next Gen is designed; for high availability through dedicated hardware; and services per tenant. More information is; available on request. The Horizon Cloud service; has a 99.9% uptime."
• Outage reporting: "In the unlikely event of a security incident, we will notify the appropriate customer IT stakeholders. Email announcements will maintain open lines of communication between support staff and customers regarding change management events, incident events and problem events. ; ; - We will provide at least five days or as much advance; notice as possible via email of maintenance; windows. "

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Horizon Cloud Service integrates with the customer’s Active Directory for user authentication. End users authenticate using their AD credentials, and administrators can enforce multi-factor authentication (MFA) for added security. When integrated with Workspace ONE Access or other identity providers, authentication occurs via SAML or OAuth protocols, supporting MFA and conditional access policies. Administrative access to the Horizon Cloud Universal Console also supports MFA for secure management
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through PCI-aligned controls and role-based access control (RBAC). Omnissa personnel do not have access to customer desktops, applications, or data within virtual desktops. All administrative access requires least-privilege permissions, multi-factor authentication (MFA), and is fully logged and audited to ensure security and compliance.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Management access to Horizon Cloud Service is authenticated using role-based access control (RBAC) and multi-factor authentication (MFA) for administrators. Access requires valid credentials tied to the customer’s identity provider (such as Active Directory or Omnissa Access) and uses secure protocols like SAML or OAuth for federation. All privileged actions are logged and audited, and elevated access requires MFA to ensure compliance and security.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: "The Omnissa Information Security Program leverages guidance from industry best practices and regulatory standards, including NIST SP 800-53 and ISO/IEC 27001. We maintain our own Information Security Program and Policies to protect customer data hosted in our systems and perform annual reviews and audits of our program to ensure the integrity of our hosted offering. ; ; "
• Information security policies and processes: "Our Information Security Program is modeled; using industry best practices and regulatory; standards, including NIST SP 800-53 and ISO; 27001. We maintain our own Information Security; Program and Policies to protect customer data; hosted in our systems and perform annual; reviews and audits of our program to ensure the; integrity of our hosted offering. ; - The Omnissa Information Security team manages the; enforcement, development, and maintenance of; information security policies and standards to; ensure Omnissa Information Assets are preserved; in a security environment, in accordance with; generally accepted best practices, focusing on Omnissa business and risk objectives. The Omnissa Information Security Team is responsible for updating policies as threats and technologies change, initiating and managing periodic reviews; of the information security policies and standards, as well as evaluating exceptions to information; security policy and standards. ; - Our Information Security team oversees organizational; compliance while team leads in conjunction with; IT and HR teams help enforce department-level; compliance."
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: "We maintain a documented Configuration Management policy based on industry best practices to harden SaaS environment and Change Control Policy to manage changes to SaaS environment. ; ; Changes to Configuration Management policy are processed through Change Management policy. ; ; Change Management includes approval, testing, implementation and rollback. ; ; Support staff members initiate change through change control form, which Change Advisory Board team reviews for completeness, impact and scheduling.; ; Severity level of change is then categorized. Once; form is approved, change is scheduled and alert; is released to necessary groups; once change is; made, it is tested, validated and closed."
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "Regular internal and external vulnerability; assessments tests performed against the SaaS; environment - Risk methodology based on NIST; standards, including: ; - Identifying and characterizing threats ; - Assessing the vulnerability of critical assets to specific threats ; - Determining risk (i.e., expected likelihood and consequences of attacks) ; - Identifying ways to reduce risks ; - Prioritizing risk reduction measures based on strategy"
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: "Our cloud support staff have configured the system to notify IT personnel if the central processing unit (CPU) utilization is too high, disk space limited, memory issues, key service failures, bandwidth utilization, power consumption, or other performance items. ; ; - IT Operations has subscriptions to pertinent vendor; security and bug-tracking mailing lists. ; - After analyzing the severity and impact, network, utility; and security equipment is patched or upgraded. "
• Incident management type: Supplier-defined controls
• Incident management approach: "We maintain an Incident Management Plan as; part of our Information Security Program.; Incidents are reported to and resolved by the; appropriate Cloud Operations team and by senior; management where needed. ; - Alerts, responses and resolutions are tracked through completion. ; - In the unlikely event of an incident, we will notify; customers within two business days of any; customer data that is affected. ; - Incident logs are reviewed by applicable support personnel for; analysis and remediation to avoid further incidents of similar type. All remediation actions are reviewed and approved by our Information Security Governance Committee."
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We encourage the use of our TestDrive trial environment as part of customer acceptance strategy. TestDrive enables you to review all solution functionality across the Horizon Cloud Service.
• Link to free trial: https://testdrive.omnissa.com/ and https://testdrive.omnissa.com/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 15 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 14 July 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: Tuesday 11 March 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 589cb06d-71a8-43f6-81a1-eda062104f56
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4f861f6b-f0f0-44fa-a807-6049b0d9bfdc
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.