ELECTRIC TWIN LTD

Synthetic audience

Model a target audience with highly accurate AI simulations

Features

• Synthetic audience modelling
• Message testing
• Synthetic focus groups
• Segmentation
• Regression analysis
• Synthetic surveys
• Campaign design

Benefits

• Highly accurate simulations of audience sentiment
• Generate insight on hard to reach audiences
• Test messages in a secure environment
• Test messaging against a focussed audience
• Engage audiences in both quantitative and qualitative analysis
• Run complex tests of synthetic audiences
• Complex agentic layer

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@electrictwin.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

763372757220010

Contact

Alex Cooper
07879474418
info@electrictwin.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Service can be deployed into a secure cloud environment (above OS); Audiences require bespoke generation and datasets
• System requirements:
  • Modern web browser
  • Stable internet connection

User support

• Email or online ticketing support: Yes
• Support response times: Within 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support & Incident Management - Electric Twin delivers comprehensive support combining dedicated customer success management with formal incident response protocols.; ; Incident Classification & Response:; ; P0 (Critical): Complete service unavailability or material data loss - 1 hour initial response; P1 (High): Core functionality severely degraded - 4 hour initial response; P2 (Medium): Non-critical functionality impaired with workaround - 24 hour initial response; P3 (Low): Minor/cosmetic issues with no material business impact - 48 hour initial response; ; Support Coverage:; Support provided during Business Hours (09:00-17:00 UK time, Monday-Friday, excluding UK public holidays). Response time targets apply during Business Hours only.; ; Customer Success Partnership:; All clients receive comprehensive onboarding, platform training, and ongoing engagement through dedicated account management. During implementation, intensive support includes regular progress updates and stage-gate reviews. Post-launch support encompasses regular business reviews, platform optimisation, and direct escalation paths to technical and leadership teams.; ; Resolution Approach:; Electric Twin uses commercially reasonable efforts to investigate and resolve incidents, prioritising service restoration before permanent fixes. Resolution times are not guaranteed. P2/P3 incidents may be scheduled into future releases based on impact and roadmap priorities.; ; Exclusions apply for misuse, unauthorised modifications, pilots/betas, and scheduled maintenance.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: User Onboarding and Training; Initial Onboarding Programme; Electric Twin provides comprehensive onboarding led by our Customer Success team. This includes a structured implementation programme with dedicated training sessions and platform enablement workshops to ensure users can quickly achieve value from the platform.; Training Delivery Methods; We offer flexible training delivery to suit client needs:; ; Online training sessions: Live platform training delivered remotely covering platform navigation and results interpretation; Onsite training: Available for enterprise clients requiring in-person enablement sessions at their premises; Hands-on workshops: Practical sessions using client-specific use cases ; ; User Documentation; Users have access to:; ; Platform user guides ; Knowledge base articles covering common workflows; Best practice guidance for synthetic audience research; Tutorial materials for key platform features; ; Ongoing Support Structure; ; Dedicated account management and customer success support; Regular business review sessions at defined stage gates ; Continuous user support for questions and troubleshooting; Data science support for complex analysis requirements (at extra cost); ; Implementation Approach; We work collaboratively with clients through structured implementation phases with clear success metrics, regular progress reviews, and iterative training to ensure teams become confident, independent platform users.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Contract Termination Procedures; As outlined in Electric Twin's Data Processing Agreement, offboarding procedures include:; ; Data deletion or return: At contract termination, clients choose between secure data deletion or data return. This process is documented and executed within the agreed timeframe (typically 2 months post-termination unless otherwise specified); Account deactivation: Documented procedures for platform access removal and final data export where requested; Process documentation: Clients receive confirmation of data deletion or copies of returned data as appropriate
• End-of-contract process: End-of-Contract Process and Pricing; ; Contract Termination; ; Contracts auto-renew unless either party provides 30 days written notice before expiration. Upon termination, clients choose between secure data deletion or data return. Data is retained for 2 months post-contract to allow transition. Platform access is deactivated at contract end.; ; Included in Contract Price; ; - Full platform access; - Custom synthetic population and persona development; - Comprehensive onboarding and training; - Ongoing account management and user support; - Regular progress reviews and reporting; - Standard platform updates and maintenance; - No per-seat pricing (unlimited users within agreed scope); ; Additional Costs; ; - Bespoke audience/persona creation projects (typically £25k per project, up to 15 personas); - Market expansion beyond initial scope; - Additional business unit deployment; - Custom feature development; - Persona creation beyond agreed ceiling; - API integration work; - Extended transition support beyond standard notice period; - Advanced data science support and analysis; ; Annual license pricing varies based on number of synthetic populations required, use case complexity, and deployment scale across markets or business units.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: As a young company we are committed to making our platform as accessible as possible. We will address any specific user needs through 2026 to ensure we address this gap.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: API integration is possible through a bespoke build
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Electric Twin employs cloud-based infrastructure with scalable compute resources and auto-scaling capabilities to handle varying demand loads. Client data segregation is maintained through multi-tenancy architecture with logical separation, ensuring each client's data and processing workloads remain isolated. The platform utilizes load balancing and distributed computing to prevent any single client's usage from impacting others' service quality. Technical and organizational security measures documented at trust.electrictwin.com/controls include access controls, system integrity protocols, and resource allocation management. Performance is further protected through capacity planning and monitoring systems that detect and respond to unusual demand patterns, maintaining consistent service levels across all clients

Analytics

• Service usage metrics: Yes
• Metrics types: Electric Twin provides comprehensive service metrics through regular business reviews and stage gate assessments (typically at 30, 60, and 90-day intervals). Metrics include platform adoption tracking, user engagement levels, number of synthetic populations created, queries run, and research outputs generated. Success metrics are co-designed with each client during onboarding to align with specific business objectives. The Customer Success team monitors usage patterns and provides regular reporting on platform utilization, value realization, and ROI tracking throughout the engagement.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data Export Approach; API Access; Data egress is possible through a bespoke API for clients requiring programmatic access and integration with internal systems but requires additional contracting to deliver.; Platform Outputs; Users access insights through visualizations, reports, and survey results generated within the Merlin platforms can be exported in many formats (e.g. png or csv); End-of-Contract Export; At contract termination, clients choose between data return in an agreed format (retained for 2 months post-contract) or secure deletion.; Support-Assisted Export; The Customer Success team assists with custom data extraction requests, format conversions, and specific export requirements as needed.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Png
• Data import formats:
  • CSV
  • Other
• Other data import formats: Spss

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service Availability; Electric Twin guarantees 99.5% monthly platform uptime, excluding planned maintenance (maximum 4 hours monthly with 5 business days notice). Service credits apply for failures: 10% of monthly fees for 99.0-99.5% uptime, 25% for 98.0-98.9%, and 50% for below 98.0%.; Support Response Times; Support provided Monday-Friday 09:00-17:00 UK time, excluding public holidays. Support outside these hours is not guaranteed unless explicitly agreed in writing.; Initial response time targets (acknowledgment and triage commencement) during Business Hours only:; ; Critical incidents (P0): 1 hour; High-priority (P1): 4 hours; Medium-priority (P2): 24 hours; Low-priority (P3): 48 hours; ; Resolution times are not guaranteed unless expressly agreed in separate written SLA. Electric Twin uses commercially reasonable efforts to prioritise service restoration or workaround before permanent resolution.; Data Protection and Recovery; Daily incremental backups with 30-day retention. Recovery Point Objective: 24 hours maximum data loss. Recovery Time Objective: 4 hours platform restoration. Personal data breach notification within 24 hours to client, 72 hours to ICO where required.; Exclusions; SLA excludes scheduled maintenance (properly notified), client misuse or unauthorised modifications, pilots/betas/trials, third-party failures beyond Electric Twin's control, and force majeure events.
• Approach to resilience: Infrastructure Design; Electric Twin is built on Google Cloud Platform (GCP), leveraging enterprise-grade cloud infrastructure with geographical redundancy. The platform employs scalable, distributed computing architecture designed to handle varying demand loads while maintaining service continuity.; Data Resilience; Data protection includes full backups with 30-day rolling retention. Encryption at rest secures all stored data. ; Operational Resilience; Comprehensive incident management protocols include 24/7 monitoring, automated alerting, and defined escalation procedures. Business continuity plans address potential disruptions with documented recovery procedures. Load balancing and auto-scaling capabilities ensure platform stability during demand spikes.; Security Controls; Technical and organizational measures documented at trust.electrictwin.com/controls include physical security, access controls, system integrity monitoring, and regular security patching.
• Outage reporting: Email alerts to users

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Management Interfaces:; ; Role-Based Access Control (RBAC) following principle of least privilege; Multi-Factor Authentication (MFA) mandatory for all privileged production access; Unique user identifiers - no shared credentials; Separate accounts for administrative functions where feasible; Quarterly access rights reviews; All privileged access and administrative activities logged; ; Support Channels:; ; Access provisioned only with documented approval from system owners; Maximum 24-hour access termination upon role change; Segregation of duties for conflicting responsibilities; VPN with MFA required for remote production system access; identity management through Google Workspace; ; Access rights documented in controlled Access Control Register with comprehensive audit trails maintained for minimum one year.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are ISO 27001 certified with aligned information security policies covering data protection, access control, incident response, and vendor management. Our framework includes regular security assessments, encryption standards, and secure development practices.; Reporting Structure:; The CEO holds ultimate accountability for information security. Our VP Engineering oversees day-to-day implementation, with security responsibilities embedded across engineering and operations teams. We maintain an AI Ethics Advisory Board that reviews data handling and business practices.; Policy Enforcement:; ; Annual security training mandatory for all staff; Access controls follow principle of least privilege; Regular internal audits and compliance reviews; Incident response protocols with defined escalation paths; Third-party security assessments for critical vendors; Documented procedures for data handling, particularly client proprietary data; Regular penetration testing and vulnerability assessments; Employee onboarding/offboarding security checklists; ; All policies are reviewed quarterly and updated based on threat landscape changes, regulatory requirements, and client security standards. Security incidents are logged, investigated, and reported to leadership within 24 hours, with client notification protocols aligned to contractual obligations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and Change Management - Electric Twin; We follow ITIL-aligned practices including:; ; Git-based version control for all code and infrastructure; Formal change request and approval workflow with risk assessment; Mandatory peer review and automated testing pre-deployment; Environment separation (development, staging, production); Documented rollback procedures for all changes; Comprehensive audit trails and change logs; VP Eng approval for significant infrastructure changes; Emergency change protocols for critical incidents; ; All configuration changes are version-controlled, tested in staging environments, and require approval before production deployment in line with our ISO 27001 certification, which includes enhanced change management controls aligned with industry best practices
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threat Assessment:; ; Automated vulnerability scanning of infrastructure and dependencies; Regular penetration testing by third-party security firms; Code security analysis integrated into pipeline; Continuous monitoring of application and infrastructure logs; ; Patch Deployment:; ; Critical vulnerabilities patched within 24-48 hours; High-priority patches deployed within 7 days; Standard patches deployed within monthly maintenance windows; Emergency protocols for zero-day vulnerabilities; ; Threat Intelligence Sources:; ; CVE databases and security advisories; Vendor security bulletins ; GitHub/dependency security alerts; NCSC guidance and threat intelligence feeds; Security research communities and industry reports; ; All vulnerabilities are logged by severity and exploitability, with remediation tracked through to resolution.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Compromise Detection:; ; automated monitoring of system logs and network traffic; Real-time alerts for anomalous activity and access patterns; tools tracking authentication attempts, data access, and system changes; Regular security audits and penetration testing; ; Incident Response:; ; Immediate isolation of affected systems; Forensic investigation to assess scope and impact; Containment, eradication, and recovery following defined protocols; Root cause analysis and preventive measures; ; Response Timeframes:; ; Critical incidents: immediate response (within 1 hour); High-severity incidents: 4-hour response; Standard incidents: 24-hour response; Leadership notification within 24 hours; Client notification per contractual obligations
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We maintain documented incident management processes aligned with ISO/IEC 27035:2011.; Pre-defined Processes:; ; Severity-based response procedures (P0-Critical, P1-High, P2/P3-Medium/Low); Structured response workflow: triage, investigation, containment, eradication, recovery, remediation; Specific protocols for GDPR breaches, internal threats, and compromised communications; ; User Reporting:; ; Dedicated channel: security@electrictwin.com; Immediate reporting required for suspected incidents, policy violations, or suspicious activity; Clear escalation paths to Incident Manager and CEO; ; Incident Reports:; ; All incidents documented in Linear ticketing system; Root cause analysis for P0/P1 incidents; GDPR Breach Register maintained per Article 33(5); Post-mortem reports for critical incidents; Quarterly reviews of incident response; Annual testing and formal review of ICP
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 7.5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Prescient Security
• ISO/IEC 27001 accreditation date: Wednesday 19 November 2025
• What the ISO/IEC 27001 doesn’t cover: The ISO27001 covers our ISMS and infrastructure hosting as well as Software Engineering, AI Engineering and Operations
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@electrictwin.com. Tell them what format you need. It will help if you say what assistive technology you use.