TRITONE HEALTH LTD

Medii App

A digital health platform specifically designed for individuals with learning disabilities, autism, neurodivergence and complex needs. It enables real-time health tracking (i.e., vitals, mood, epilepsy), secure communication with care teams, gamified engagement and a personalised AI companion to improve health equity and reduce preventable hospital admissions.

Features

• Real-time health tracking
• Accessible "Easy Read" interface
• Integrated Carer Mode for multi-profile management.
• Secure clinical messaging and document storage (Hospital Passports).
• Early warning alerts and reports for clinical teams.
• Supported discharge home from hospitals
• Customisable health trackers tailored to specific neurodiverse needs.
• Community support through prevention

Benefits

• Reduces health inequalities for neurodiverse populations.
• Decreases non-elective hospital admissions through early intervention.
• Improves planned hospital admissions for surgical procedures
• Streamlines communication between family carers and professional clinicians
• Improves data accuracy for Annual Health Checks (AHC).
• Enhances clinical decision-making with granular, real-time longitudinal data.
• Promotes digital inclusion for historically excluded groups through accessible design.
• Digital Hospital passport reduces diagnostic overshadowing

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@tritonehealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

765794002888227

Contact

Operations team
+447491406004
contact@tritonehealth.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI software services

  • Conversational AI Software Services
  • Personalize AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Integration with wearable devices (Fitbit, Apple Health) and API hooks for Electronic Patient Records like EMIS or SystemOne.
• Cloud deployment model: Public cloud
• Service constraints: Maintenance windows are scheduled during low-usage periods (02:00–04:00 GMT) with 7 days' notice.
• System requirements:
  • Modern web browser (Chrome, Safari, Edge)
  • Mobile device running iOS 14+ or Android 9+

User support

• Email or online ticketing support: Yes
• Support response times: Yes, 24/7 ticket submission with 4-hour initial response during business hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Screen Reader Testing: We verify that the interface is fully "readable" by assistive technologies like NVDA, JAWS (Windows), and VoiceOver (iOS). Testing ensures that new incoming messages are automatically announced and that all buttons have descriptive "alt-text" labels so non-visual users can navigate the chat flow.; ; Keyboard Navigation: We conduct "mouse-free" testing to ensure every feature is reachable using only the Tab, Enter, and Space keys. This includes verifying the presence of high-visibility focus indicators (outlines) and ensuring there are no "keyboard traps" that prevent a user from exiting the chat.; ; Visual & Cognitive Checks: Testing includes verifying WCAG 2.1 AA colour contrast ratios (minimum 4.5:1) and ensuring the widget remains functional at 200% font scaling. Following our "Easy Read" philosophy, we also test for clear, simple language and intuitive icons to support users with cognitive disabilities or neurodiverse needs.
• Onsite support: Yes
• Support levels: Standard support for all users. Includes 24/7 ticket submission, access to the online knowledge base, and 4-hour response times during business hours (Mon-Fri, 9-5).
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Digital onboarding kit, template "Easy Read" guides, and administrative training sessions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted via API or bulk CSV export by request.
• End-of-contract process: 30-day window for final data extraction followed by cryptographically secure deletion of the tenant environment.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile Service: Primary for patients and carers. It focuses on portability and real-time input, allowing users to record vitals on the go. It includes native mobile features like push notification reminders, offline accessibility, and a gamified interface designed for high engagement on smaller touchscreens.; ; Desktop Service: Primary for clinicians and administrators. It features a comprehensive management dashboard designed for large-screen data analysis. Clinicians use it to monitor health trends, review longitudinal data, and manage complex clinical messaging across multiple patient profiles.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Web-based dashboard for clinicians; Mobile/Web app for patients/carers.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We conduct rigorous interface testing with real users of assistive technology to ensure inclusivity.; ; Screen Readers: Testing with NVDA, JAWS, and VoiceOver ensures all interactive elements have descriptive aria-labels and logical reading orders.; ; Keyboard Navigation: Verified "Tab" and "Enter" flows ensure no "keyboard traps" exist and focus indicators remain visible at all times.; ; Cognitive Accessibility: Following "Easy Read" principles, we test with neurodiverse users to validate that our 1.5x line spacing, pastel backgrounds, and plain English instructions reduce sensory overload.
• API: No
• Customisation available: Yes
• Description of customisation: What can be customised: Beyond standard health trackers and visual themes, we offer deep customisation, including the development of bespoke clinical modules, specialised AI companion protocols, and full white-labelling.; ; How users customise: Standard adjustments (branding, trackers, schedules) are made via the Admin Dashboard. Complex, bespoke development of new modules is managed through our professional services team as part of a tailored Statement of Work (SOW).; ; Who can customise: Organisation admins manage system-wide settings and modules, while carers can personalise daily tracking and reminder preferences for their specific users.

Scaling

• Independence of resources: Auto-scaling architecture ensures that high usage in one organisation does not impact the performance of another.

Analytics

• Service usage metrics: Yes
• Metrics types: Population health trends, user health trends, user engagement rates, intervention success rates, and system uptime.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: To maintain high clinical security and data integrity, all data export requests must be submitted to the supplier. Tritone Health will then process the export and provide the data to the authorised administrator through a secure transfer protocol.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Guaranteed availability: 99.9% Service Level Agreement (SLA).; ; Approach to resilience: Multi-availability zone deployment with real-time database replication.; ; Outage reporting: Public status page and automated email alerts to system administrators.
• Approach to resilience: Architectural Resilience: Medii App is built on a highly available, multi-tenant architecture. We utilise "Active-Active" application server configurations across multiple UK Availability Zones (AZs) to ensure that if one zone fails, traffic is instantly rerouted with zero downtime.; ; Data Resilience: Databases use synchronous replication across zones, ensuring data integrity and preventing loss in the event of a localised hardware failure. We perform automated daily backups with point-in-time recovery (PITR) capabilities.; ; Datacentre Resilience: Our service is hosted in UK-based tier-3-equivalent datacentres. These facilities provide physical asset protection through 24/7 on-site security, biometric access, and redundant power/cooling systems. Detailed specifications regarding our specific datacentre providers and physical security protocols are available on request to authorized public sector buyers.; ; Disaster Recovery: We maintain a formal Disaster Recovery Plan (DRP) that is tested annually. This plan guarantees a Recovery Time Objective (RTO) of 4 hours and a Recovery Point Objective (RPO) of 0 minutes (no data loss) for regional availability failures.
• Outage reporting: Public Dashboard: We provide a real-time, public-facing status page that tracks the health of all core services, API endpoints, and regional availability zones.; ; API Support: A dedicated Status API is available for buyers to programmatically monitor service health and integrate uptime data into their own internal monitoring dashboards.; ; Email Alerts: Automated email notifications are sent to registered system administrators and clinical leads the moment an incident is detected, with regular follow-up updates until resolution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is strictly enforced through a Zero Trust architecture. Management interfaces require Multi-Factor Authentication (MFA). We utilise Role-Based Access Control (RBAC) to ensure staff only access data necessary for their role (Least Privilege). Support channels are isolated from production databases; technicians use one-time, time-bound credentials to access specific logs without seeing identifiable patient data. All administrative and support actions are immutably logged and audited quarterly to ensure compliance.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Integrated Risk Management Framework aligned with Cyber Essentials and DTAC.
• Information security policies and processes: Ritone Health maintains a robust information security framework governed by our System Level Security Policy and aligned with UK clinical standards. We are Cyber Essentials certified and host our platform within a UK-based Azure environment to ensure data residency and technical resilience. Governance is led by our Clinical Safety Officer and Data Protection Officer, who oversee adherence to DCB0129 and UK GDPR requirements.; We ensure policy adherence through automated compliance monitoring using Vanta and Microsoft Intune for device management. Technical controls include mandatory Multi-Factor Authentication, Role-Based Access Controls, and encryption at rest via AES-256 with TLS 1.3 utilised for data in transit. We demonstrate ongoing accountability through the Data Security and Protection Toolkit and quarterly internal audits.; Incident reporting follows a structured process where potential breaches are communicated to the Information Commissioner's Office and affected organisations within 24-48 hours. This structure ensures that risks are escalated to the CEO and relevant stakeholders immediately, prioritising clinical safety and system availability
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes to the service environment follow a structured peer-reviewed workflow:; ; Collaborative Consultation: Initial changes are discussed between clinical and technical leads to evaluate impact.; ; Iterative Implementation: Features are developed in isolated staging environments.; ; Quality Assurance: Rigorous QA testing is performed to validate functionality and security integrity.; ; Automated Deployment: Verified changes are promoted to production via automated CI/CD pipelines, ensuring consistency and reducing human error.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threat Assessment: We identify and assess potential threats through a multi-layered approach. This includes automated Software Composition Analysis (SCA) to identify vulnerable dependencies, Static Application Security Testing (SAST) integrated into our code reviews, and weekly dynamic scans of our production environment. Each identified vulnerability is triaged based on the CVSS (Common Vulnerability Scoring System) and its specific context within our clinical data environment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Detection & Identification: We utilise a centralised SIEM to monitor application, database, and network logs. Anomalies—such as unauthorised access, unusual data egress, or privilege escalations—trigger real-time alerts.; ; Response Protocol: Our Incident Response Team (IRT) executes a four-stage protocol: Containment (isolating systems), Investigation (root cause analysis), Remediation (threat eradication), and Recovery (restoring from clean backups).; ; Response Timelines: We prioritise by severity:; Critical: Response within 1 hour.; Major: Response within 4 hours.; Minor: Response within 1 business day.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow a formal Security Incident Response Plan governed by the Clinical Safety Officer and Data Protection Officer. We maintain pre-defined processes for common events to prioritise clinical safety and data integrity. Clinical safety incidents trigger immediate risk re-evaluation and updates to the Hazard Log. Data breaches follow a strict protocol with notification to relevant organisations within 24-48 hours. Technical vulnerabilities in our UK-based Cloud environment are addressed almost instantly via automated CI/CD patching. System restoration for this Tier 2 service is prioritised within 24-48 hours.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 12.5%
• Between £250,000 and £500,000: 15%
• Between £500,001 and £1,000,000: 17.5%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 22.5%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8625f13c-059c-41e2-bd2b-15e7ea41d759
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@tritonehealth.com. Tell them what format you need. It will help if you say what assistive technology you use.