BULIEN LLP

PurpleCube AI Software

PurpleCube AI offers data engineering functions in a single, cloud platform. Catering to all enterprise data engineering needs, handling structured, unstructured, and semi structured data for BI, ML, and advanced analytics.The unique agent architecture with built-in receivers, transformers, processors, directors, and optimisers provides the most intelligent automation in data engineering.

Features

• Multi cloud orchestration, AWS Azure Google enabling flexible enterprise deployments
• Data integration pipelines connecting disparate sources into unified analytics workflows
• Axoma decision automation workflows supporting configurable business rules and outcomes
• API-driven architecture enabling programmatic integration with enterprise systems and tools
• Cloud native, supporting scalable analytics processing and automated operations globally
• Web based interface allowing managed pipeline model workflows
• Configurable governance controls supporting enterprise security compliance and access management
• Real time insights using automated analytics and operational intelligence capabilities
• Supports hybrid cloud architectures combining on-premises systems and cloud services
• Designed for enterprise scalability reliability and integration across complex environments

Benefits

• Faster decision making through automated analytics and configurable decision workflows
• Reduces operational complexity by unifying multicloud data and process management
• Increases agility by supporting rapid integration with existing enterprise systems
• Supports vendor flexibility by avoiding lock to single cloud service
• Strengthens governance with configurable controls for access and management
• Simple UI for Data Engineers & BA's with minimal Training
• AI power engineering tools reduce data processing time
• Unified single data platform handles everything from Ingestion to transformation/orchestration
• Streaming-first design with Kafka/EventHub/Kinesis
• Native support for JSON, Avro,Parquet. 150+ prebuilt connectors (databases, SaaS,warehouses)

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@bulien.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

767650739806107

Contact

Mark Jackson
02039621778
frameworks@bulien.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
  • Data Quality Software
  • Data Access Infrastructure Software
  • Composite Data Framework Software
  • Master Data Intelligence Software
  • Metadata Management Software
  • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Access to formal support channels is limited to a defined number of authorised customer contacts, as described on the vendor’s support site. The service is offered in different deployment and service packages, with functionality, onboarding support, and service levels varying by package. Certain integrations, advanced connectors, or scheduling capabilities may require additional configuration within the buyer’s environment. Planned maintenance and updates are managed by the vendor, with details communicated through support channels. Hardware specific constraints are not documented, but deployment requirements depend on the chosen cloud or hybrid architecture.
• System requirements:
  • Chrome for optimum performance Safari Microsoft Edge Internet Explorer
  • CPU 2xIntel(R) Xeon(R) CPU E5-2620 or Higher @2.00GHz
  • Cores:Quad or Higher Memory: 8GB or Higer
  • Disk Space :Minimum 20GB (Note: twice the data being extracted)
  • Operating System :RHEL 9, Ubuntu 14 or higher, Windows (64-bit)
  • Software : Java 1.8x

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: No further information available
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Bulien only use tools that are compatible with the above standard including Microsoft technologies such as Teams. Testing is done manually using screen readers, a keyboard-only interface, and contrast checkers, in addition to automated evaluation methods.
• Onsite support: Yes, at extra cost
• Support levels: Support is provided by an online support desk. SLA's for support vary depending on the contract. Technical account managers and cloud support engineers are available.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: Bulien helps users get started through a combination of guided onboarding, in-platform assistance, documentation, and responsive support. New users typically begin with an onboarding walkthrough that introduces the core features of the platform, including how to build workflows, connect data sources, and use the visual tools for transforming and analysing data. The interface is designed to be intuitive, allowing users to experiment quickly without extensive setup or configuration. During onboarding, Bulien encourages users to start with simple task using common connectors and gradually build more complex automations. The platform’s low-code environment enables users, including those without programming experience to ramp up quickly and gain confidence through hands-on exploration.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can export data, results, and artifacts (for example, data outputs from pipelines) using supported export mechanisms while their subscription or access is active.; ; Export options include downloading results or integrating with external systems via REST/HTTP jobs configured in workflows. These allow data to be moved to customer controlled systems during the contract term.
• End-of-contract process: Details about what happens at contract end are typically defined in the commercial terms of the specific agreement between the buyer and PurpleCube AI.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
  • Other
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: PurpleCube AI provides a service interface through its web-based platform UI that customers use to interact with the service, configure workflows, manage data, and access analytics and automation features.; ; Beyond the web UI, PurpleCube AI also offers API capabilities (such as REST-style interfaces) that allow integration with external systems and automation of tasks. These programmatic interfaces serve as an additional service interface for interacting with the platform.
• Accessibility standards: None or don’t know
• Description of accessibility: Via standard Windows OS accesibility tools using web browsers
• Accessibility testing: This information is not available.
• API: Yes
• What users can and can't do using the API: PurpleCube AI allows users to integrate external systems and services through API-enabled jobs within its workflow and pipeline framework. Using REST based interactions (for example HTTP GET, POST, PUT, or DELETE), users can connect to third party systems, retrieve or send data, and orchestrate external processes as part of end to end data and analytics workflows. API interactions are configured within PurpleCube Studio as part of job definitions, enabling automation of data ingestion, enrichment, and downstream delivery. This allows users to build repeatable, automated integrations without manual intervention once configured.; API usage is configured as part of workflow design in the platform. Users can modify API endpoints, parameters, authentication headers, and payloads by updating the relevant workflow or job configuration.; PurpleCube AI does not document APIs for platform setup, environment provisioning, user or role management, or system-wide configuration. Administrative and service level changes must be performed through the PurpleCube user interface or via vendor managed processes, and API usage cannot bypass platform security or access controls.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Design Custom Digital Experts: Users can create their own specialised AI agents tailored to specific business needs, augmenting productivity and performance within the organisation.; Develop Custom Tools: The platform provides a module for building custom tools or API connectors to interface with external systems and data sources, such as CRMs, databases, or internal tools.; Configure Agent Behavior: Users can customise agent orchestration, use advanced prompt templates with placeholder variables, and even write custom parser functions to control how agents behave and enhance their accuracy.

Scaling

• Independence of resources: PurpleCube is a cloud-agnostic solution deployable via Private Cloud or on-premise infrastructure. It supports robust Business Continuity through High Availability (HA) configurations and features a decoupled architecture, allowing for independent scaling and management of the data layer for enhanced security and reliability.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of Jobs Scheduled; Number of Jobs in Q & Executed; CPU & RAM usage; Number of Datasources/DataPoints connected; Additional service metrics can be provided via the relevant Cloud service provider.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Edgematics

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: PurpleCube AI relies on third-party cloud infrastructure providers for storage such as AWS.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: PurpleCube AI enables users to export their data primarily through workflow-driven outputs and integrations. Data generated or processed within PurpleCube pipelines can be written to external, customer controlled destinations such as databases, cloud storage, or downstream systems using configured jobs and connectors. Users can also export data by directing workflow results to external APIs via REST/HTTP jobs.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Any
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Any

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Secure API interactions and authenticated sessions are used alongside encrypted transport to protect data moving between customer systems and the platform.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: PurpleCube AI relies on cloud-native networking controls, authenticated services, and logical isolation between environments to protect data as it moves within the platform.

Availability and resilience

• Guaranteed availability: PurpleCube relies on third party cloud service providers such as AWS and Azure and therefore availability is determined by the nature and size of the contract. It supports robust Business Continuity through High Availability (HA) configurations and features a decoupled architecture, allowing for independent scaling and management of the data layer for enhanced security and reliability.
• Approach to resilience: PurpleCube relies on third party cloud service providers such as AWS and Azure and therefore resilience is determined by the contract.; Hybrid Resilience: For maximum protection, PurpleCube can be configured to span across both on-premise and private cloud environments, providing a robust Disaster Recovery (DR) path.
• Outage reporting: Email, API request and or an email to the service support desk.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: AD and OAuth authentication
• Access restrictions in management interfaces and support channels: This information is available on application.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: The application aligns with recognized security governance standards
• Information security policies and processes: Documented information security policies and operational processes are implemented and enforced.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Standardised configuration and change management controls are followed. All system changes follow an approved, documented, and auditable process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Automated and risk-based vulnerability management is in place via CICD
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Vulnerabilities are regularly identified, assessed, remediated, and tracked to closure. Security events are actively monitored and analysed for potential threats.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are logged, investigated, resolved, and reviewed in line with defined procedures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Trial versions are available for 30 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F82fc1c1-e80e-4033-b616-621ccb051f76
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6744aee8-a275-4c59-ac0f-4eb6bbc86679
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@bulien.com. Tell them what format you need. It will help if you say what assistive technology you use.