BULIEN LLP

Savant Software

Savant Labs delivers intelligent, agentic analytics automation software that helps organisations transform data into actionable insights. Its platform enables secure data integration, scalable processing, and user friendly reporting, empowering teams to accelerate decision making, improving operational performance across the organisation. This emphasises flexibility, governance, and seamless integration with data environments.

Features

• AI enabled automated data workflows without complex coding.
• Agentic infer allows LLM based data transformation
• Agentic Fuze allows LLM fuzzy match for confidence scoring
• Agentic vision tool scans pdfs to read IE invoice information
• Scalable cloud-native processing engine.
• LLM enabled auto documentation to generate individual actions within tools
• Prebuilt connectors for major databases and platforms
• Agentic time series forecasting capability
• Business Apps allow non technical users to leverage secured workflows
• API integration for triggering workflows programmatically/email/webhooks

Benefits

• Accelerates analytics workflow development dramatically.
• Reduces manual data processing effort significantly.
• Improves collaboration across data and business teams.
• Enhances data reliability with consistent automated processes.
• Shortens time from data to insight.
• Integrates seamlessly with existing cloud data ecosystems.
• Scales automatically with workload demands.
• Lowers operational overhead through automation.
• Simplifies complex data tasks for non technical users.
• Supports flexible, rapidly evolving analytics requirements.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@bulien.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

770514177335593

Contact

Mark Jackson
02039621778
frameworks@bulien.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Savant is a cloud native platform, so organisations requiring fully on premise deployment may face limitations or need custom arrangements. While it connects to many data sources, complex legacy systems or proprietary formats may require additional integration work. Some advanced features and connectors might depend on subscription tier, meaning certain capabilities are not available in lower licensing levels. Performance and scale depend on cloud provider resources and configuration, and there may be costs tied to underlying storage or compute beyond the core service.
• System requirements:
  • The product is cloud native
  • Compatible with Chrome, Firefox, Edge
  • Network and firewall settings must be in place
  • Access to cloud or big data systems is required

User support

• Email or online ticketing support: Yes
• Support response times: Within 1 business day via email.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The web chat is delivered through a standard in browser interface, meaning it benefits from native browser accessibility features such as screen reader compatibility, zoom controls, high contrast display modes, and keyboard navigation. Users can open and operate the chat widget without relying on a mouse, and interactions occur within a clearly structured text interface that supports assistive technologies. Because the chat automatically logs conversation history, users can scroll or copy text as needed for clarity, improving usability for people with cognitive or visual impairments.; ; The chat widget also uses clear visual indicators for incoming messages, agent availability, and typing states, helping users who rely on visual or auditory cues. Since the chat operates in real time, users with slower interaction speeds can continue the conversation at their own pace without losing context. Although Savant Labs has not released a WCAG conformance statement or VPAT, the design principles of its web chat platform support accessibility through simplicity, browser compatibility, and predictable interaction patterns. Organisations requiring formal accessibility guarantees may request additional confirmation directly from Savant Labs.
• Web chat accessibility testing: The chat system relies on a mainstream browser-based interface (Intercom-style), which generally undergoes accessibility testing by the underlying platform provider rather than Savant directly.
• Onsite support: Yes, at extra cost
• Support levels: Bulien will provide triage support services to Savant support as part of our service delivery. Additional support features from Bulien are available at cost under our SFIA day rates and will depend on the requirements of the customer.; ; Savant Labs provides a structured support model designed to help customers resolve issues quickly and make effective use of the platform. Core support is delivered through email, where users can contact the support team during business hours, typically Monday to Friday, 9 a.m. to 5 p.m. The team aims to respond to queries within one business day, ensuring timely assistance for common questions and technical issues. In addition to email, Savant offers web chat within the application, allowing users to engage directly with support agents for faster, conversational troubleshooting.; ; Customers also have access to a comprehensive Help Centre, which includes articles, tutorials, FAQs, and workflow guides. This self-service resource supports users in resolving routine questions without needing to log a ticket. A community forum provides further peer-to-peer support and knowledge sharing.; ; Support staff operate under structured internal processes to triage issues, escalate when needed, and ensure clear communication throughout resolution.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Bulien helps users get started through a combination of guided onboarding, in platform assistance, documentation, and responsive support. New users typically begin with an onboarding walk through that introduces the core features of the platform, including how to build workflows, connect data sources, and use the visual tools for transforming and analysing data. The interface is designed to be intuitive, allowing users to experiment quickly without extensive setup or configuration.; ; A comprehensive Help Centre provides articles, tutorials, FAQs, and step by step guides that explain key concepts and common tasks. These resources allow users to learn at their own pace while exploring real examples. Savant also offers a community forum where users can share best practices, ask questions, and learn from others’ experiences.; ; Users can reach out to Bulien's certified Savant experts or by receiving guidance from the Savant Labs support team, typically within one business day. This is especially helpful for early technical questions or setting up integrations.; ; During onboarding, Bulien encourages users to start with simple workflows using common connectors and gradually build more complex automations. The platform’s low-code environment enables users including those without programming experience to ramp up quickly and gain confidence through hands-on exploration.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Savant Labs enables users to extract their data using the platform’s standard data access and integration features during the contract term. Savant is designed to work directly with customer owned data sources rather than acting as a long term system of record. As a result, most data remains in, or is written back to, customer-controlled systems such as cloud data warehouses, databases, or external applications.; ; Users can export datasets and analytical outputs directly from the Savant interface using built in export options, for example downloading results in common formats such as CSV. In addition, Savant workflows can be configured to automatically write processed data and insights back to external systems as part of normal operations. Where required, users may also use Savant’s Generic API tool to send data to third-party services or storage locations.; ; Savant’s official documentation does not describe a dedicated post-termination extraction process. Customers are expected to retrieve any required data using these standard features prior to contract end.
• End-of-contract process: At the end of a Savant Labs contract, user access to the platform and its features typically ends when the subscription term expires, unless renewed. Before this date, customers are responsible for exporting any data, workflow outputs, or configurations they wish to retain, as Savant does not automatically preserve access once a contract lapses. Users can download datasets directly, export workflow results, or write data back to their own cloud storage or databases to ensure continuity outside the platform.; ; When the contract ends, user accounts are deactivated and the organisation’s workspace becomes inaccessible. Any data remaining in the system is subject to Savant’s data retention and deletion processes, meaning it will be removed after a defined period or upon request, ensuring no customer information is stored longer than necessary. Customers should therefore plan ahead to extract data and document workflows before the subscription concludes.; ; Support access also ends, as well as access to the Help Center’s customer-only materials. If additional offboarding guidance is needed, Savant may provide it through customer success or support teams prior to expiration. For organisations with specific compliance or data governance requirements, contractual terms may outline customised data handling or deletion procedures.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Savant Labs provides onboarding and offboarding documentation through its web based platform and online Help Centre, which are accessed via a standard web browser. Because the documentation is delivered as HTML content within the service, accessibility is inherently dependent on the capabilities of the user’s browser and operating system, including built in assistive technologies such as screen readers, keyboard navigation, zoom, and contrast controls.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Savant is delivered as a web based interface which is clean and modern and includes native co pilot functionality for ease of use.; It includes a Generic API tool allowing users to make authenticated GET and POST requests, define parameters, and handle pagination when pulling data from external systems. This enables seamless integration with third-party services and automate data retrieval within workflows. Savant also supports broader API based connectivity, allowing organisations to connect the platform to cloud applications, databases, and internal systems. These features give users the flexibility to orchestrate end-to-end data processes and embed Savant into existing enterprise architectures.
• Accessibility standards: None or don’t know
• Description of accessibility: Savant Labs’ service is delivered through a modern, browser-based interface designed to be accessible to a wide range of users. It works with mainstream browsers that support built in accessibility features such as screen readers, zoom, keyboard navigation, and high contrast modes. The interface uses clear visual structure, consistent navigation patterns, and simple interaction flows that support users with cognitive or visual impairments. Because the platform runs entirely in the browser, users can rely on their operating system’s native accessibility tools without requiring additional software. Savant also provides written documentation and support resources to help users navigate the platform effectively.
• Accessibility testing: The platform’s accessibility characteristics come from its use of standard browser technologies rather than from documented user testing.
• API: Yes
• What users can and can't do using the API: Savant Labs provides an API driven integration capability designed to connect Savant workflows with external systems and data sources. Using Savant’s Generic API tool, users can issue REST requests (such as GET and POST), configure headers and authentication, pass parameters, manage pagination, and ingest API responses directly into analytics workflows. This enables automation of data ingestion, enrichment, and interaction with third-party services within Savant’s no code environment.; ; The API functionality is integration focused rather than administrative. Savant does not document APIs for managing users, provisioning environments, changing system wide settings, or modifying underlying infrastructure. Platform administration and configuration are performed through the Savant user interface. API usage is governed by the same permissions and access controls as the UI, and cannot be used to bypass platform security or tenant restrictions.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Savant allows for the custom ingestion of LLM's and agentic tools which significantly increase the flexibility of how data insights are leveraged, thus increasing time to value.

Scaling

• Independence of resources: Savant Labs delivers its service as a cloud-native, multi tenant SaaS platform with logical tenant isolation. Customer data, users, and workflows are scoped to individual workspaces. The platform runs on a managed cloud infrastructure that scales automatically to handle variable demand. Savant manages capacity and performance at the service level, ensuring customer workloads are isolated and not directly affected by other users usage.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Savant Labs

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Logical access controls, role-based access, environment segregation, and limited-lifetime storage are enforced.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data from Savant in several straightforward ways. They can download datasets and workflow outputs directly from the platform in common open formats such as CSV or JSON. Workflows that connect to external systems like Snowflake, BigQuery, Redshift, or cloud storage allow users to write data back to their own environments at any stage. Data retrieved through APIs can be exported or delivered to external destinations using workflow steps. Many users configure workflows to automatically save results to their preferred storage locations, ensuring ongoing access. These methods let users extract all necessary data before their contract ends.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • Snowflake
  • Redshift
  • Big Query
  • Fabric
  • API calls
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • Parquet
  • Avro
  • Delta Lake
  • Plain text
  • Snowflake
  • Big Query
  • Redshift
  • Fabric
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Data access is controlled through authenticated user sessions and role-based permissions within the platform.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Savant relies on cloud provider managed networking, logical tenant isolation, authenticated service components, and role-based access controls to protect data as it moves within the platform.

Availability and resilience

• Guaranteed availability: Savant Labs designs and operates its service with availability as a core operational objective, supported by formally documented controls that are independently assessed under the SOC 2 Type II Availability Trust Services Criteria. Savant maintains monitoring, alerting, incident response, backup, and recovery processes intended to minimise service disruption and support timely restoration in the event of incidents.
• Approach to resilience: Savant Labs is designed to be resilient by leveraging a cloud native, distributed architecture that ensures reliability, scalability, and continuity during normal operations and unexpected events. The platform runs on modern cloud infrastructure that provides built-in redundancy across compute, storage, and networking layers, allowing services to continue operating even if individual components fail. Workflows execute in isolated, containerised environments, preventing one workload from affecting others and enabling rapid recovery if a process encounters an error.; ; Automatic scaling adjusts compute resources dynamically based on demand, ensuring consistent performance during peak usage. Continuous health monitoring identifies issues early, while automated restarts and failover mechanisms maintain service stability. Data stored within the platform is kept in resilient, encrypted cloud storage with multiple replicas to protect against loss or corruption. Regular backups and standard cloud provider durability guarantees further strengthen data protection.; ; For organisations requiring higher levels of resilience, Savant can support enhanced deployment configurations or regional controls through enterprise arrangements. Overall, the platform’s architecture and operational practices ensure that workloads remain isolated, resources scale appropriately, and the system can recover quickly from failures, providing a robust and dependable environment for analytics automation.
• Outage reporting: Savant does not publish a public status dashboard that shows real time service availability, nor does it provide an API for querying service status or outage information. Instead, outage reporting is handled through direct notifications and support communications.; ; When a service disruption or performance issue occurs, Savant communicates with affected customers using email notifications and support interactions, providing information about the nature of the issue, its impact, and progress toward resolution. Customers may also receive updates through ongoing support conversations if they have raised a related issue.; ; This approach allows Savant to tailor communications based on the scope and severity of an incident, ensuring that relevant customers receive appropriate and timely information. Details about internal monitoring, escalation, and incident handling processes are managed by Savant and can be shared with customers on request, rather than being exposed through a public dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Access is restricted through role-based access control (RBAC) and logical workspace isolation.
• Access restrictions in management interfaces and support channels: Savant Labs restricts access to management interfaces and support channels using authenticated user accounts and role-based access controls. Only authorised users associated with a customer workspace can access administrative or management features, with permissions limited by role. Support channels are available only to registered users linked to a customer account. Internal access to customer information for support purposes is restricted to authorised personnel and is logged and monitored as part of Savant’s security controls.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Savant’s security governance is independently assessed through a SOC 2 Type II audit, which evaluates controls covering security, availability, confidentiality, and risk management. This provides formal assurance over Savant’s governance, policies, and operational controls.
• Information security policies and processes: Savant is HIPAA, SOC2 and ISO27001 compliant and certified. Savant employs a secure software development lifecycle, incorporating code reviews, dependency checks, vulnerability scanning, and controlled release processes. Software changes follow structured version control and are deployed through controlled pipelines. The organisation maintains vulnerability management practices, performing ongoing internal scans and commissioning external penetration tests to identify and correct weaknesses.; ; Protective monitoring processes include system logging, anomaly detection, and continuous platform health monitoring. Savant also operates incident response procedures, enabling rapid triage, containment, remediation, and communication should a security issue arise.; ; Data lifecycle controls ensure that customer data is handled appropriately, including secure deletion when removed by users or at contract end. Employees receive security awareness training and undergo role appropriate screening.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Savant Labs uses formal configuration and change management processes to control service changes. Application components are tracked through their lifecycle using version control and controlled deployment pipelines, providing traceability from development to production. All changes are reviewed and approved before release. As part of change assessment, potential security impacts are evaluated through code review, dependency management, and vulnerability scanning, ensuring that security risks are identified and addressed prior to deployment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Savant Labs follows a structured vulnerability management process designed to identify, assess, and remediate security risks across its platform. The service undergoes continuous automated vulnerability scanning of its application code, dependencies, and cloud infrastructure. Savant also commissions regular third party penetration tests to uncover exploitable weaknesses. Identified vulnerabilities are prioritised using a risk-based approach, with high-severity issues addressed promptly and lower-severity items incorporated into planned development cycles. Security patches and updates are deployed through a controlled change-management process. Vulnerability monitoring is integrated into the development lifecycle, ensuring issues are detected early and resolved before reaching production.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Savant Labs uses protective monitoring processes designed to detect unusual behaviour and maintain the security of its platform. Centralised logging records system, application, and access events, providing an audit trail for investigation. Continuous monitoring tools track authentication activity, workflow execution, and infrastructure performance, with automated alerts triggered when anomalies or suspicious patterns appear. Privileged actions are monitored closely to identify unauthorised access. Threat intelligence updates help refine detection rules and prioritise alerts. When an issue is detected, incidents are escalated to engineering or security staff following defined procedures. These processes ensure ongoing visibility and rapid response to potential security threats.
• Incident management type: Supplier-defined controls
• Incident management approach: Savant Labs follows a structured incident management process designed to detect, assess, and resolve security or service issues quickly. Incidents are identified through continuous monitoring, automated alerts, and user reports, then triaged based on severity and impact. Engineering and security teams are assigned according to the nature of the incident and work to contain, investigate, and remediate the issue. Communication is provided to affected users through support channels when service availability or data may be impacted. After resolution, a post incident review captures lessons learned, improves detection rules, and strengthens preventative controls to reduce the likelihood of recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Savant Labs offers a free trial version that allows users to explore core workflow, automation, and data integration features without commitment. The trial provides access to the cloud platform, enabling users to build and run workflows, test connectors, and evaluate usability. Advanced features and higher-capacity options require a paid subscription.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F82fc1c1-e80e-4033-b616-621ccb051f76
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6744aee8-a275-4c59-ac0f-4eb6bbc86679
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@bulien.com. Tell them what format you need. It will help if you say what assistive technology you use.