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COMMERCE DECISIONS LIMITED

Procurement Design Services, AWARD® Technical Support & Training

Our professional services provision provides through-life support for all levels of procurement from AWARD® tool support to the provision of the intellectual support required to turn requirements into effective tender criteria, design evaluation models, weight criteria, conduct VFM war-gaming, and develop evaluation strategies

Features

  • Procurement Strategy Design (PA23)
  • Criteria Development and Weighting
  • Sensitivity Analysis & Weight Testing
  • MAT Assessment Design
  • War-Gaming, Competition Simulation
  • Market Engagement Strategy & Planning
  • AWARD® Configuration & Training
  • Procurement Best Practice Masterclass Training
  • Evaluation Design & Support

Benefits

  • Improved Value for Money
  • Defensible Decisions
  • Reduced Procurement Risk
  • Better Market Outcomes
  • Time and Cost Efficiency Savings
  • Access to Recognised Procurement Experts
  • Knowledge Transfer
  • Transparency and Audit Trails

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@commercedecisions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

7 7 3 9 6 3 3 5 0 4 6 0 5 2 8

Contact

COMMERCE DECISIONS LIMITED Samantha Bevan-Talbot
Telephone: 01235 431100
Email: sales@commercedecisions.com

About the service

Service categories

Cloud Support Services

Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Other

Service scope

Service constraints
All support services can be delivered remotely and onsite, across the UK.

User support

Email or online ticketing support
Yes
Support response times
The AWARD Helpdesk operates between 09:00 to 17:00, Monday to Friday excluding UK public holidays (reduced service between Christmas and New Year). During these hours, email queries will typically be responded to within 4 hours, but usually within one hour.

Support emails received outside these hours will be responded to when the Helpdesk is back online as above.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
0900 to 1700 Monday to Friday excluding UK bank holidays. Reduced service as notified during Christmas to New Year period. Email ticketing is our baseline level of Helpdesk support.

Phone support is available as part of our ExpertAssist enhanced helpdesk service. Issues are generally resolved immediately, or within a 4-hour period. Any issue not resolvable by the Helpdesk is escalated internally.

Telephone, email, Knowledge Base and ExpertAssist are included in the AWARD licence fees as indicated in the service price list - some are at additional cost.

AWARD and/or best practice procurement support are available at extra cost - see price list.

Each customer is assigned a Technical Customer Success Manager who acts as their point of escalation within Commerce Decisions.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Solution architect
Role level UK Rate Offshore Rate
Solution architect £1,325.00
Senior solution architect £2,000.00
Lead solution architect £2,200.00
Principal solution architect £2,650.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £1,325.00
Senior technical architect £2,000.00
Lead technical architect £2,200.00
Principal technical architect £2,650.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Junior business analyst £1,325.00
Business analyst £2,000.00
Senior business analyst £2,200.00
Lead business analyst £2,650.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
BSI, Matt Page, Managing Director Assurance - UK & Ireland
ISO/IEC 27001 accreditation date
Sunday 5 March 2023
What the ISO/IEC 27001 doesn’t cover
Not Applicable
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
BSI, Matt Page, Managing Director Assurance - UK & Ireland
ISO 9001 accreditation date
Saturday 24 February 2024
What the ISO 9001 doesn’t cover
Not Applicable
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
None of the criteria
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@commercedecisions.com. Tell them what format you need. It will help if you say what assistive technology you use.