THE GALLERY PARTNERSHIP LIMITED

BenefactorCloud

BenefactorCloud supports the whole lifecycle of your grant management process and can be accessed 24/7 wherever your staff, applicants or reviewers may be, whatever their device. BenefactorCloud is one place for all your grant, reports and audit information, communication and documents. Built and hosted with industry leading security practices.

Features

• Security & infrastructure
• Smart communications
• Workflow automations
• Financial management
• Grant administration
• Impact measurement viewed through management dashboards
• Internal and external review management
• Post award reporting and monitoring
• Brand & accessibility
• Application forms with response conditioning

Benefits

• Accessible on any internet based device
• Reduced administration time with automated eligibility checking and reporting
• Flexible software, adaptable to future grant-making needs
• Track communication history from within the system
• Complete visibility of previous and scheduled payments
• Single source for grant, reports and audit information
• Standardised metrics and reporting across multiple grant streams
• Multiple forms customised to meet the requirements of the organisation
• Support for complex multi-step, multi-form workflow/ process requirements
• Outstanding support through implementation and BAU

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@gallerypartnership.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

775668280752414

Contact

Gallery Partnership
0207 096 2800
info@gallerypartnership.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Relational Database Management Systems
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The Benefactor Application and its Ancillary Services are regularly upgraded and TGPL reserves the right to discontinue, add and/or substitute functionally equivalent features in the event of product unavailability, end-of-life, or changes to software requirements. TGPL will notify the Customer of any material change to or discontinuance of the Benefactor Application and / or its Ancillary Services prior to undertaking any upgrade of the Customer’s Benefactor Application and / or its Ancillary Services.
• System requirements:
  • Internet based device
  • Current supported Web browser

User support

• Email or online ticketing support: Yes
• Support response times: An email address is provided for non-urgent enquiries.; A telephone support line for urgent queries is open from 9:00 a.m. to 5:30 p.m. (GMT) Monday-Friday. Authorised Users calling this line will be able to describe the nature of the problem or question to a technician who will immediately log the call. If unable to work on the problem immediately, a support technician will return the call to a designated customer contact and will work to resolve the problem.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Included in the license fee is support to the system administrators. The expectation is that system admins then provide support to applicants.; ; The client will be assigned a technical account manager.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Each customer is supported by a Senior Implementation Consultant with experience of grant management onboarding and BenefactorCloud. Implementation is managed using a dedicated project management tool, providing clear visibility of tasks, deliverables, and agreed timescales. The tool also acts as a single point for project communications and document management.The onboarding approach is designed to fit around the operational demands of grant management teams. Implementation timelines are planned in collaboration with customers, taking into account application deadlines, trustee meetings, and other organisational commitments. This ensures steady progress without disruption to day-to-day activity. Training is delivered primarily online, with on-site sessions available if required. Comprehensive online user documentation is provided.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: A MySQl export will be provided along with a zipped folder containing all attachments.
• End-of-contract process: A MySQl export containing all table data and a file containing attached documents. Migration support to a new system is not included.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application auto scales to fit on a variety of different screen sizes.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: BenefactorCloud offers admin user customisation in the following areas:; -Application form building; -Bespoke fields; -Privacy statements; -Landing pages; -Reports configuration; -Workflows; -Monitoring workflows; -Reminders; -Dashboards; ; Changes are made using inbuilt tools.

Scaling

• Independence of resources: Servers are built with excess capacity in mind, monitoring will be used to ensure they are adequately resourced.; ; If required individual servers can be allocated to individual customers.

Analytics

• Service usage metrics: Yes
• Metrics types: -Usage data e.g. applications; -User login data
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data using either data screens of dashboards. Formats can include CSV, XSLX, PDF
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Benefactor Cloud will aim to achieve 99.8% uptime (yearly) excluding planned downtime. Should this not be met, then pro rata refunds will be issued to clients.
• Approach to resilience: Available on request
• Outage reporting: Email alerts to account leads

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: All access to the management interfaces is via the portal logon. All administrators and users have a individual user account.; ; There are two types of admins, the administrators of the BenefactorCloud application itself (super users) and customer admins (system admins). System admins can only administer their own application / database.; ; Benefactor cloud enforces default passwords with a complexity of 8 character minimum, uppercase, lowercase and number. The passwords will not be forced to expire.; ; Clients do not have access to the AWS back-end. Only system admins can access AWS and their accounts must use 2FA.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Gallery Partnership complies with Cyber Essentials and Cyber Essentials +
• Information security policies and processes: Cyber Essentials / Cyber Essentials +
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: TGPL uses GITHUB for source code version control, access to the repository is restricted to named users. Pull requests to the master release branch are restricted to lead developers.; ; Any changes to the AWS environment, e.g. resizing virtual servers and resources and performing security patch updates, are managed by TGPL.; All changes made are recorded in a ticket management system and a Change Management Log is updated.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: 1. Security patching- TGPL receive daily notifications these are managed by (https://alas.aws.amazon.com/) When critical severity notifications are flagged, TGPL check to see if these are in use. If so, the security patches are installed within 2 working days.; 2.Application code vulnerabilities are automatically highlighted via GITHUB, all high risks will be patched within 2 working days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: BenefactorCloud is hosted within AWS which provides active monitoring via Shield Standard the application is protected by AWS WAF.; ; Monitoring alerts are delivered to Gallery developers which are then reviewed in accordance with our standard SLA.
• Incident management type: Supplier-defined controls
• Incident management approach: TGPL maintain an internal document which contains steps to recover from server issues, as well as key contacts and points of support. Topics include recovering from a snapshot and other common problems.; ; Detection of a compromised server will result in TGPL replacing the server instance and investigating the route cause.; ; Users are able to report incidents via benefactorsupport@gallerypartnership.co.uk; ; Incident reports will be emailed to key account leads following TGPL procedure.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F9c043ed-5d53-4154-87ee-ab9e44d7fc9a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 332dc5b9-7c86-4b63-9648-c0c97a5091b1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@gallerypartnership.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.