| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £1,100.00 |
AKITA SYSTEMS LIMITED
Backup and Disaster Recovery Support Service
Akita provides support for backup and disaster recovery services, including configuration assistance, monitoring, issue resolution and operational guidance. We help buyers maintain reliable protection and recovery processes, review alerts, manage platform settings and resolve incidents affecting backup or restore operations.
Features
- Configuration support for backup and disaster recovery across cloud platforms.
- Monitoring backup jobs and reviewing alerts to identify issues early.
- Resolving backup errors, restore failures and configuration issues for users.
- Providing guidance to optimise protection settings and recovery objectives.
- Assisting with data and system restores when required by buyers.
- Reporting on backup performance to highlight trends and reliability issues.
- Reviewing retention policies to support compliance and governance requirements.
- Managing platform updates to maintain continuity across backup systems.
- Handling vendor escalations when platform issues affect service stability.
- Tailoring support scopes to buyer needs and technical environments.
Benefits
- Reduces data loss risk through consistent, monitored backup protection.
- Improves restore success by resolving failures quickly for users.
- Reduces operational overhead by managing alerts and backup administration tasks.
- Increases reliability by identifying configuration or platform issues before impact.
- Improves compliance by maintaining correct retention settings across all backups.
- Reduces downtime with expert assistance during recovery and restoration events.
- Strengthens resilience through continuous optimisation of backup and recovery processes.
- Supports decisions with clear reporting on backup performance and trends.
- Improves efficiency by streamlining management of backup environments and alerts.
- Reduces reliance on internal teams through expert technical backup support.
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@akita.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
7 7 9 0 4 8 2 5 2 5 8 5 7 7 7
Contact
AKITA SYSTEMS LIMITED
Akita
Telephone: 0330 058 8000
Email: info@akita.co.uk
About the service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
Service scope
- Service constraints
- Support is delivered remotely during business hours. Some backup or disaster recovery features depend on the capabilities of the buyer’s chosen platform. Buyers must provide required administrative access. Remediation or configuration changes outside standard support may incur additional cost.
User support
- Email or online ticketing support
- Yes
- Support response times
- Support is available 24 hours a day, 7 days a week for contracted customers. Standard support hours are Monday to Friday, during which Akita provides a two-hour response time for all ticketed incidents. Tickets raised outside standard hours are triaged and responded to in line with incident severity and contracted support arrangements
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- No
- Web chat support
- No
- Support levels
-
Akita provides tiered support for backup and disaster recovery environments. All buyers receive access to our technical helpdesk with a two-hour response SLA for incidents raised during business hours. Support includes fault resolution, alert investigation, restore assistance and configuration guidance.
Additional consultancy, optimisation work or remediation outside standard support can be purchased at agreed day rates, based on our SFIA-aligned pricing.
A dedicated technical account manager is not included as standard, although customers with banked time or enhanced support packages can request regular service reviews and named technical contacts. All support is delivered by experienced cloud engineers familiar with leading backup and disaster recovery platforms.
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- ISO/IEC 27001 accredited by
- British Assessment Bureau (UKAS accredited)
- ISO/IEC 27001 accreditation date
- Friday 18 January 2019
- What the ISO/IEC 27001 doesn’t cover
- The ISO/IEC 27001 certification does not cover customer-owned systems or infrastructure not managed by Akita Systems Limited, physical security controls at customer premises, end-user devices not under Akita management, or non-IT business activities outside the defined scope of IT support, cloud services, and hosted and recovery services.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- ISO 9001 certification accredited by
- British Assessment Bureau (UKAS accredited)
- ISO 9001 accreditation date
- Saturday 31 December 2016
- What the ISO 9001 doesn’t cover
- The ISO 9001:2015 certification does not cover activities outside the defined scope of IT service delivery, including non-IT business operations, customer-owned systems or processes not managed by Akita Systems Limited, services delivered entirely by third parties outside Akita’s quality management system, and physical site operations at customer premises where Akita does not have operational control.
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- 56073cca-376a-486b-a991-0f76b99f23b2
- Cyber essentials plus
- Yes
- Cyber Essentials Plus Certificate Number
- Cc55b424-1c83-4f89-8550-44e6b24ec430
- Other security certifications
- No
Social value
- Mission: Make Britain a clean energy superpower
-
To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@akita.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.