PRODO SOCIAL SOFTWARE LTD

Prodo Portal - Digital Self-Service for Housing Associations and Local Authorities

The Prodo Portal is a secure web and mobile self-service platform for social housing residents. It enables residents to manage accounts, make payments, report and track repairs, and submit service requests. The Portal integrates with existing housing systems, reducing avoidable contact, improving operational efficiency, and specifically improving resident experience outcomes.

Features

• API Integration Layer
• Report and schedule repairs
• Rent statements and make a payment
• Push notifications
• Web and native app interfaces
• Enhanced CRM Case Tracking
• Flexible form builder
• Analytics reporting
• Chatbot integration
• View documents

Benefits

• Secure, low friction access, providing convenience for residents.
• Streamlined repairs reporting, enhancing maintenance and satisfaction, reducing admin.
• Accurate diagnostics, minimising inconvenience for residents.
• Convenient payments, timely and reduced admin.
• Real-time updates keep residents informed, improving communication and engagement.
• Customisable forms efficiently gather resident information.
• Accessible across devices for seamless housing service interaction.
• Easy financial access promotes transparency and responsibility.
• Tailored service requests improve responsiveness and satisfaction.
• Accurate account details for smooth communication and service.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tenders@prodo.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

780033258892027

Contact

Olivia Pickering
0844 871 7272
Tenders@prodo.com

About the service

• Service categories:
  • Applications
    • Content workflow and management
      • Content services
        • Enterprise Content Management Applications
      • Document
        • Document
      • Persuasive content management
        • Website Software
        • Digital Adoption Platform
      • Enterprise portals and digital workspaces
        • Multi-Audience Portals
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Housing Management Platforms
• Cloud deployment model: Private cloud
• Service constraints: No.
• System requirements: Accessed via web/mobile app using a standard internet connection

User support

• Email or online ticketing support: Yes
• Support response times: Standard Support (08.30 to 17.00, Monday to Friday) is included at no additional cost. We respond to questions in different time scales dependent on severity/priority. For example, P1 - 15 minutes, P2 - 2 hours, P3 - 4 hours etc.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support (08.30 to 17.00, Monday to Friday) is included at no additional cost. This includes the technical service engineer. ; ; Enhanced Support provides 24 hours a day, seven days a week cover for incidents and is chargeable as set out as follows: 0-100,000 homes (£3,500p/m), 100,000+ (£4,500p/m). This includes a technical account manager, technical support manager and support engineer.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide a structured onboarding process designed to ensure users can confidently start using the customer portal. This includes:; ; Comprehensive Documentation: Clear, step-by-step guides and user manuals are provided to help users navigate the portal and utilise its features effectively.; ; Training Options:; ; Online Training: Virtual sessions are available for stakeholders and end-users, covering portal functionality, content management, and best practices.; ; Onsite Training (where required for additional cost): For larger implementations or teams with specific needs, we can deliver in-person training sessions to ensure hands-on learning.; ; Support During Setup: We offer collaborative onboarding workshops with key stakeholders to map integrations, configure the system, and prepare content. This includes access to a sandbox environment for familiarisation and testing before go-live.; ; Post-Launch Support: After deployment, we provide ongoing assistance, including troubleshooting, additional training if needed, and continuous improvement guidance.; ; This approach ensures that users feel supported from initial setup through to full adoption of the portal.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Web pages
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Onboarding is delivered through a structured and collaborative implementation process. This typically includes initial discovery and mobilisation, configuration of the core platform, setup of any required integrations, user acceptance testing, training and content preparation, and supported go-live. At the start of the engagement, a clear implementation plan is agreed, setting out milestones, responsibilities, data requirements, governance, and success criteria. Delivery is overseen by a dedicated project team, with regular progress check-ins to ensure the service is implemented in a controlled and effective way.; ; Offboarding is managed to ensure an orderly and secure exit. Customers are provided with their data in a commonly used, machine-readable format, along with reasonable support to help transition to an alternative service if required. User access is removed, integrations are decommissioned, and environments are closed down in line with agreed data retention and security practices. Customer data is securely deleted after the agreed retention period unless otherwise instructed.
• End-of-contract process: At the end of the contract, we follow a structured and secure offboarding process to ensure a smooth transition for the client. As part of this process, we provide a complete return of all client data stored within the portal. Data is packaged in a standard, portable format and transferred via secure channels to maintain confidentiality and compliance with GDPR and ISO 27001 standards. Once the data handover is complete, access to the portal is removed, and all client data is securely deleted from our systems using industry-approved methods. Backup data is retained for a short period (typically 28 days) before automated removal, ensuring full compliance with data protection requirements. Due to the portal operatating as a SaaS product, there are no additional activities such as bespoke migration or redevelopment at contract end. The service simply ceases, and the client retains full ownership of their data. Optional support for migration or integration into a new environment can be provided upon request, but this is outside the scope of the standard contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Prodo Tenancy Portal access uses the same underlying platform and data but are designed for different usage contexts.; ; The web portal is optimised for desktop or laptop use, supporting configuration, administration, reporting, and detailed case or record management. It is suited to longer sessions and larger screens, and users typically authenticate using username and password or single sign-on.; Mobile service is designed for frontline and on-the-go use, with a user experience and interface tailored for touch interaction and smaller screens. It streamlines workflows for task completion and can use device-level biometric authentication where available. Both services single sign-on integration.
• Service interface: Yes
• Description of service interface: Yes, the service is accessed through a user-facing service interface.; ; The primary interface is a secure, browser-based web portal that allows users to access and manage the service without installing local software. It is designed for operational, administrative, and oversight activities, with role-based access controlling what users can see and do.; ; Where required, the service also includes a mobile interface designed for frontline or on-the-go use. Both the web and mobile interfaces connect to the same underlying service and data, providing a consistent service while tailoring the user experience to different usage contexts.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Interface testing with users of assistive technology has been pragmatic and proportionate to the size and maturity of the service.; ; We have carried out accessibility testing using common assistive technologies and browser tools, including screen readers, keyboard-only navigation, and built-in accessibility features within modern operating systems and browsers. This testing has been undertaken internally during design and release cycles to identify and address issues such as focus order, labelling, contrast, and navigation clarity.; ; Where accessibility issues are identified through customer feedback or support queries, they are logged and prioritised within our delivery process and addressed as part of ongoing improvement. We recognise this as an evolving area and continue to test and refine the interface as the service develops.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The API is provided to support controlled integration with other systems rather than full service configuration.; ; Authorised users and systems can use the API to securely create, update, and retrieve agreed data sets. This typically includes synchronising core records, exchanging reference data, and automating defined operational processes to reduce manual data entry and duplication. Access is authenticated and permissions are applied to ensure data is only available to approved integrations.; ; The API is not designed to be used to initially set up the service. Core configuration activities, including service setup, user management, role assignment, permissions, and workflow configuration, are carried out through the web interface to maintain appropriate oversight and governance.; ; Changes made through the API are limited to supported data operations and do not allow modification of business rules, system logic, or platform behaviour. These limitations are intentional and help prevent unintended system changes, protect service stability, and ensure accountability for configuration and change control.; ; This approach allows customers to integrate the service effectively while keeping overall service setup and management clear, secure, and controlled.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the service to reflect their organisation’s branding, operating model, and local requirements.; ; Customisation includes organisational branding such as logos, colours, and naming, ensuring the service aligns with the customer’s identity. Customers can configure workflows and process options to reflect local ways of working, including stages, statuses, and task handling. Integrations with other systems can be enabled and configured where supported. Customer-specific content and documentation for residents or staff, such as guidance text, messages, and supporting information, can also be managed within the service.; ; Customisation is carried out through the web interface using configuration tools rather than code changes. This allows changes to be made and maintained without development effort.; ; Only authorised users can customise the service. Typically, this includes system administrators or designated service owners within the customer organisation. Role-based access controls ensure that configuration changes are restricted to approved users, while other users access the service within the defined settings.

Scaling

• Independence of resources: Our customer portal is delivered as a SaaS solution hosted on Microsoft Azure, ensuring consistent performance regardless of demand. We guarantee this through elastic cloud architecture that automatically scales resources to meet usage spikes, preventing any impact from other clients. Each tenant operates in a logically isolated environment, maintaining data security and performance integrity. Advanced load balancing and continuous monitoring allow us to proactively manage traffic and resolve potential bottlenecks before they affect users. Regular stress testing and robust SLAs underpin our commitment to reliability, ensuring every user experiences a stable, high-performing service at all times.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, the service provides usage metrics to support service oversight and operational management.; ; Metrics typically include user activity such as logins and usage frequency, volumes of records created or updated, and engagement with key features. Operational metrics may also include workflow or case volumes, status progression, and completion rates, depending on how the service is configured.; ; Metrics are available through the service interface using built-in reports and dashboards, and can also be provided through data exports where required. These metrics are intended to help customers monitor service usage and identify opportunities for improvement.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The application retrieves tenant from clients APIs and very little tenant data is stored within the application. Clients do have the opportunity to collect data through customisable forms within the CMS. Every form has the option to export data by reviewing the form submissions and clicking on Export.; ; Users with access to the CMS Backoffice members section have to ability to export the list of users to CSV. This list is exclusive to portal users only.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Xlsx
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Severity levels are used to prioritise incidents based on business impact and service availability.; ; A P1 Critical incident is defined as a complete service outage or a severe degradation of a critical service that prevents normal operation. An initial response is provided within 15 mins, with a qualified response within 1 hour. Work continues continuously during support hours with a target resolution or workaround within 4 hours.; ; A P2 Major incident is where critical functionality is degraded or unstable, or a non-critical service is unavailable, affecting multiple users but not resulting in a complete outage. An initial response is provided within 2 hours, with a qualified response within 4 hours. The target resolution or workaround is within 2 working days; ; A P3 Minor incident has minimal business impact and does not prevent operational use of the service. An initial and qualified response is provided within 48 hours. Resolution is delivered as part of the next scheduled release or as otherwise agreed.
• Approach to resilience: The service is designed to be resilient and to protect availability and customer data.; ; It is hosted within Microsoft Azure using UK-aligned data residency, with customer data stored and processed within Azure data centres located in the UK. Azure data centres are designed with physical security, environmental controls, and redundant power, networking, and cooling to reduce the risk of service disruption. The service benefits from Azure’s built-in high-availability capabilities, helping to minimise single points of failure within the underlying infrastructure.; ; At the application level, the service is designed to operate reliably within this resilient environment. Monitoring is in place to detect service degradation or outages so that issues can be identified and addressed promptly. Customer data is protected through regular backups to support recovery in the event of data loss or corruption.; ; Updates and changes are managed through controlled deployment processes to reduce risk and disruption. Planned maintenance is scheduled to minimise impact on users wherever possible.
• Outage reporting: The service reports outages through active monitoring and direct communication with customers.; ; The service is continuously monitored using automated uptime and performance monitoring to detect outages or service degradation. In addition, our technology partner, BCN, provides independent 24/7 monitoring as a secondary safeguard to help ensure consistent availability and early identification of issues.; ; When an outage or significant incident is identified, customers are notified via email to agreed contacts. Communications include an outline of the issue, its impact, and regular progress updates until resolution. This approach ensures information is timely, relevant, and targeted to affected customers.; ; The service does not currently provide a public status dashboard or an outage reporting API. Post-incident summaries can be provided where appropriate, setting out the cause, resolution, and any actions taken to reduce the likelihood of recurrence.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access Controls for Management Interfaces and Support Channels; ; Access to management interfaces and support channels is controlled through Azure B2C using role‑based group membership. Only users assigned to the Staff group can access these restricted areas, ensuring that administrative functionality is limited to authorised personnel.; ; Access Controls for the Umbraco CMS; ; CMS access is managed through Umbraco User Groups. Each staff member is issued unique login credentials, and their permissions—such as editing or publishing content—are defined by the User Group(s) they are assigned to.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow defined information security policies and processes designed to protect customer data and manage risk in line with UK public sector expectations.; ; Our approach to information security is aligned with ISO/IEC 27001 principles, including risk management, access control, incident response, secure development, and vulnerability management. Security responsibilities are clearly assigned within the organisation, with senior leadership accountable for oversight and decision-making.; ; Data is encrypted in transit using industry-standard protocols and encrypted at rest within our hosting environment. Secure development practices are followed, informed by recognised standards such as OWASP. Regular patching, change control, and vulnerability remediation are carried out to maintain system integrity.; ; Information security policies are communicated to staff and supported through onboarding and ongoing awareness. Security incidents are handled through a documented response process, including investigation, escalation, and customer communication where required. Compliance with data protection obligations, including GDPR, is reviewed regularly as part of operational governance.; ; Security policies and controls are reviewed and updated as the service evolves, with assurance activities proportionate to the size and risk profile of the service.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our Umbraco‑powered portal uses a centrally governed, ISO‑accredited codebase, with all components tracked through their lifecycle in version‑controlled repositories and documented configuration records. The platform architecture—built on Umbraco CMS, Azure B2C identity, and our Prodo Engine—ensures consistent, maintainable deployments. All changes follow a formal ISO 27001/9001‑aligned workflow, including impact assessment, security review, peer approval and controlled release through our CI/CD pipeline. Security implications—such as effects on access controls, data flows, integrations and CMS permissions—are evaluated for every change. All updates are logged, auditable and deployed only by authorised personnel.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We assess potential threats through regular vulnerability scanning, risk‑based evaluation of outdated or exploitable components, and review of severity, likelihood and business impact. High‑risk issues trigger accelerated investigation and remediation. Patches are deployed quickly using a structured hotfix workflow that includes assessment, testing and controlled release. Threat intelligence comes from automated scans, security bulletins, recognised vulnerability feeds and external assessments, ensuring we remain aware of emerging risks.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We implement continuous protective monitoring in line with ISO 27001 Annex A controls, using centralised logging, NSG Flow Logs, firewall/WAF telemetry and Sentinel analytics to identify anomalies or compromise indicators (A.5.23–A.5.25). Alerts trigger predefined incident‑response workflows (A.5.26), including rapid triage, isolation of affected resources and temporary access or traffic restrictions. High‑severity events are responded to immediately, with escalation paths and runbooks ensuring swift containment and remediation (A.5.28). This maintains proactive detection and consistent, auditable incident handling across the platform.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: We follow a predefined Incident Management Procedure covering reporting, classification, resolution and closure. Common events follow structured workflows reviewed by the IT Service Management Steering Committee. Users report incidents directly to our IT Technicians, who log and triage them in the service desk system. Incident updates and outcomes are recorded throughout, and formal incident or problem reports are produced by the Service Manager or Problem Response Team where required. Major or recurring issues trigger root‑cause analysis and documented reports for stakeholders.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.25%
• Between £1,000,001 and £2,500,000: 1.75%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2.5%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: CDL Group
• ISO/IEC 27001 accreditation date: Sunday 30 March 2025
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 4e4c07a7-f084-4112-aac7-89d8df7e92d9
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 58c0a7f8-4162-4cee-98bb-a96e74445436
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tenders@prodo.com. Tell them what format you need. It will help if you say what assistive technology you use.