SCG CORPORATE LIMITED

Microsoft Office 365 Services

We resell Microsoft 365 / Office 365 licences as an authorised reseller and provide optional onboarding, migration, and support. The underlying cloud service is delivered and operated by Microsoft.

Features

• Includes Office apps (Word, Excel, PowerPoint, Outlook)
• Email and calendaring host email with 50GB mailbox
• 1TB OneDrive cloud storage
• Host online meetings and video calls with Microsoft Teams
• Create team sites to share content and files using SharePoint
• Use your own custom domain name
• Security groups with custom permissions and password policies

Benefits

• Cost efficiency using Microsoft 365
• Microsoft 365 offers Rapid Elasticity and scalability
• Recycle bin, version control,
• Software updates as standard
• Mobility, work from anywhere and with any device.
• Collaboration and Sharing included
• Additional High level Security available with Microsoft 365
• Peace of mind with 99.9% uptime

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sc-ns2enquiries@southern-comms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

780705768703043

Contact

Rebecca Rowarth
01372 385715
sc-ns2enquiries@southern-comms.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Network

  Network infrastructure software

  • Network application delivery
  • Software-defined networking (SDN)
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Full Details https://www.microsoft.com/en-gb/microsoft-365/government
• System requirements: Stable broadband connectivity

User support

• Email or online ticketing support: Yes
• Support response times: Monday - Friday: 9am - 5pm; Saturday & Sunday: 9am - 5pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Billing and technical support is provided in English from 9 AM–5 PM Monday–Friday.; ; Unrestricted fast, effective onsite support field service technicians. At £250 for the first hour and £100 thereafter per hour.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Standard and Premium on-board : Efficiently set up and on-board organization-wide users with guided walk through from a personal advisor, removing technical hurdles and enabling end-users to use the technology immediately.; Migration Services: Move data from one environment to MS 365 tenancy and setup data feeds such as Azure AD & Exchange Online, Our aim is to minimise customer downtime and data loss while maintaining legacy file structures.; End User Training: Instruct up to 25 remote users on the functionalities of Office 365 through a remote, web-based meeting tool, delivering a far lower cost than hiring external consultants.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Multi tool applications can be use or Microsoft built in tools
• End-of-contract process: The Agreement shall continue in force indefinitely, subject to termination in accordance with our agreement.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile Apps offer View, edit, and create documents with the familiar Office interface optimised for mobile phones and tablets.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: Admin console provided through the web
• Accessibility standards: EN 301 549
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: You can create custom solutions that access and interact with all the richness of a user’s Office 365 data—and you can build those solutions across all mobile, web, and desktop platforms. The new Office 365 APIs enable you to provide access to Office 365 data, including their mail, calendars, contacts, files, and folders. All right from within your app itself.; ; Whether you're building web applications using .NET, PHP, Java, Python, or Ruby on Rails, or creating apps for Windows 8, Universal Apps, iOS, Android, or on another device platform. It's your choice.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Admin - Customise the Office 365 theme for your organization; Integration with MS Flow; Users - Change your Office 365 start app, Limited flow integration. IE sync of Dropbox and OneDrive

Scaling

• Independence of resources: Microsoft stored and process your data in various data center around the world which offer agility and prevents over subscribing to any particular region. Microsoft performs any such transfer of Customer Data to any such country and to store and process Customer Data in order to provide the Self-Service Online Services. Microsoft abides by the EU Safe Harbor and the Swiss Safe Harbor frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union, the European Economic Area, and Switzerland.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: OneDrive / SharePoint - File folder download; Teams Chat - Export via compliance and e-discovery tools; Exchange - PST + other approaches; 3rd party applications
• Data export formats:
  • CSV
  • Other
• Other data export formats: Pst
• Data import formats:
  • CSV
  • Other
• Other data import formats: Pst

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Microsoft 365 (service provided by Microsoft) protects data in transit using TLS1.2+ between client devices and Microsoft cloud services. Microsoft also uses encryption for service -to-service communications within its own infrastructure.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Microsoft 365 uses TLS 1.2+ and encryption in transit within Microsoft's network.

Availability and resilience

• Guaranteed availability: 99.9% SLA
• Approach to resilience: https://docs.microsoft.com/en-us/azure/architecture/resiliency/
• Outage reporting: Service desk notified through email alert to check tenancy service health dashboard to examine component affected by outage.; ; Full Details https://docs.microsoft.com/en-us/office365/enterprise/view-service-health

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: https://support.office.com/en-gb/article/Security-and-Compliance-in-Office-365-for-business-Admin-Help-7fe448f7-49bd-4d3e-919d-0a6d1cf675bb?ui=en-US&rs=en-GB&ad=GB
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: https://support.office.com/en-gb/article/Data-governance-in-the-Office-365-Security-Compliance-Center-5fe09846-41b6-4168-9c48-2eb491b69dc2?ui=en-US&rs=en-GB&ad=GB
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: https://support.office.com/en-gb/article/Management-tools-for-Office-365-8e715d2a-c20e-492b-a9cb-60f3708f9241?ui=en-US&rs=en-GB&ad=GB
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The underlying Microsoft 365 service is provided and operated by Microsoft, who manages platform vulnerability management, patching and security updates within the Microsoft 365 environment. As a reseller/support provider, we assist customers with secure configuration, MFA and access policies, and we provide guidance on security best practice. Where required, we escalate service security issues to Microsoft through support channels.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Microsoft monitors the Microsoft 365 service for security events and platform threats as part of its cloud operations. We provide customer support and service management for the tenant configuration we help implement (for example, admin access controls and security settings) and can assist customers in reviewing relevant alerts and service health messages. Where necessary, we raise incidents with Microsoft for investigation and resolution.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents relating to the underlying Microsoft 365 service are managed by Microsoft in line with their incident management processes. As the reseller/support provider, we act as the customer’s point of contact, provide first-line triage and advice, and support communication and escalation to Microsoft where required. We will support service restoration activities and assist with customer communications and post-incident actions where appropriate.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: M365 trial includes Microsoft 365 Apps (Word, Excel, PowerPoint, Outlook). Install on upto 5 PC's / Macs. Mobile apps on up to 5 tablets and 5 phones. 1TB OneDrive storage per user (limits apply). Trials is suject to Microsoft's terms.
• Link to free trial: https://products.office.com/en-gb/try

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Thursday 3 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Tuesday 31 October 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F66963f4-a2b7-4ee0-89bc-d236604fcdd3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ead902fc-8209-4875-8608-b70b9d70b18a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sc-ns2enquiries@southern-comms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.