CISILION LIMITED

CISILION – MICROSOFT CSP

Cisilion’s indirect Microsoft CSP service streamlines licensing, support, billing, and tenant management for Microsoft Cloud. Flexible monthly scaling, incident management, adoption reviews, and cost-effective billing are provided, with Cisilion as primary support contact.

Features

• Cisilion offers reactive and proactive services
• Target time between incident logged and categorisation
• 24x7x365, with Normal Working Hours
• Logging, recording and resolution of incidents prioritised P1–P4.
• Requires secure delegate access for efficient collaboration with client IT
• Guidance and optimisation of licensing spend
• Annual review of usage and adoption trends
• Ability to migrate services from existing Microsoft subscriptions and tenancies
• Cisilion acts as first point of contact for all CSPvalidated

Benefits

• Simplified licensing management across all Microsoft Cloud services
• Scalable monthly subscription model with no longterm lockin
• Costoptimised consumption through Cisilion billing advice
• Enhanced incident response and service restoration via ITILv3 processes
• Increased adoption and platform utilisation via annual adoption reviews
• Ability to consolidate support, licensing, billing under a single provider

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

782350433829660

Contact

Debbie Richardson
01372 201145
drichardson@cisilion.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Our Microsoft CSP service extends Microsoft 365, Azure, Dynamics 365, Enterprise Mobility + Security, Power Platform, and Azure Virtual Desktop. It integrates with Secure Delegated Administration and supports hybrid environments, offering licence optimisation, monitoring, and optional FinOps cost governance.
• Cloud deployment model: Public cloud
• Service constraints: Service does not include investigation of client application performance or faults. ; ; Support covers Microsoft technologies only where licensing is billed through Cisilion. ; ; Delegate access and tenant admin access are mandatory prerequisites. ; ; Cisilion may revise the commercial model at any time. ; ; Requests falling outside service boundaries may require Professional Services quotation
• System requirements:
  • Microsoft 365/Azure tenant capable of accepting CSP transfer
  • PAL Delegate Admin Access configured.
  • Access credentials and security protocols aligned with Cisilion requirements
  • Buyers must hold active Microsoft CSP subscription licences.
  • Secure internet connectivity with minimum 10 Mbps bandwidth.
  • Endpoint protection software installed on all virtual machines.

User support

• Email or online ticketing support: Yes
• Support response times: We respond to critical issues within 60 minutes during business hours, high priority within 2 hours, medium within 4 hours, and low within 6 hours. Weekend and out-of-hours support is available by prior agreement and may involve extended response times or additional charges. For critical incidents, 24×7 support can be arranged in advance. These response times align with Microsoft CSP standards, ensuring rapid assistance for urgent issues and clear escalation paths for all severity levels.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer three support tiers: Standard, Enhanced, and Premium. Standard support includes business-hours assistance for common queries and incident resolution at no additional cost. Enhanced support provides extended hours, faster response times, and proactive monitoring for a fixed monthly fee. Premium support offers 24×7 coverage, priority escalation, and dedicated resources, priced according to service complexity and SLA requirements.; Technical Account Manager / Cloud Support Engineer; For Enhanced and Premium tiers, we provide access to a Cloud Support Engineer for technical troubleshooting and optimisation guidance. Premium customers also benefit from a Technical Account Manager (TAM) who acts as a strategic advisor, ensuring alignment with business objectives, managing escalations, and delivering quarterly service reviews.; Value Proposition; Our support model is designed to be flexible and cost-effective, enabling organisations to choose the level of coverage that meets their operational and compliance needs. Pricing is transparent, with optional add-ons for advanced monitoring and governance, ensuring predictable costs and maximum value.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a comprehensive onboarding experience to help users start using our Microsoft CSP service effectively. Buyers receive detailed user documentation covering setup, licence management, and security best practices. Online training sessions are available for administrators and end-users, including interactive webinars and self-paced learning modules. For organisations requiring additional support, we offer optional onsite training delivered by certified experts to ensure smooth adoption. Our onboarding process includes guided configuration assistance, role-based access setup, and governance alignment. Dedicated support engineers are available during the initial transition to address technical queries and optimise service performance. These resources ensure buyers can quickly leverage the full capabilities of our CSP service while maintaining compliance and operational efficiency. Continuous learning opportunities and best-practice guidance are provided throughout the customer lifecycle to maximise value and user confidence.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At contract end, users can extract their data using secure, self-service options provided through our web portal or API. Data export includes all relevant files, configurations, and usage reports in standard formats such as CSV or JSON. We support automated extraction via API for large datasets and provide guidance documentation to ensure compliance with governance requirements. Optional assistance from our support team is available for complex migrations. All data remains accessible for a defined period post-contract to allow smooth transition, after which it is permanently sanitised in line with our data erasure policy.
• End-of-contract process: End of Contract; At the end of the contract, users retain access to the service for a defined period to extract data via the secure portal or API. After this period, all data is permanently erased in line with our data sanitisation policy. Optional migration assistance is available for complex transitions.; Included in Price; The contract price covers licence management, access to the web portal and API, standard support during business hours, and user documentation.; Additional Costs; Charges apply for enhanced or premium support tiers, 24×7 coverage, onsite training, dedicated Technical Account Manager, and optional services such as advanced monitoring, governance consultancy, and migration assistance. These extras are quoted transparently to ensure predictable costs.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Our Microsoft CSP service provides a secure, web-based interface for managing licences, subscriptions, and support requests. The interface enables authorised users to configure settings, monitor usage, and access real-time reporting tools without requiring additional software installation. Designed for simplicity and efficiency, it supports role-based access control to ensure compliance and security. Users can perform administrative tasks, view billing information, and raise support tickets directly through the portal, delivering a streamlined experience for managing cloud services.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have tested our web-based service interface with users of assistive technologies, including screen readers, voice recognition software, and keyboard-only navigation. Testing focused on accessibility compliance with WCAG 2.1 standards, ensuring clear labelling, logical tab order, and compatibility with common assistive tools. Feedback from users informed improvements such as enhanced contrast, simplified navigation, and alternative text for images. These measures ensure an inclusive experience for all users, supporting accessibility requirements across diverse user needs.
• API: Yes
• What users can and can't do using the API: Our Microsoft CSP service provides a secure API for automation and integration with existing systems. Users can manage licences, configure services, retrieve usage data, and generate billing information programmatically. The API supports role-based access controls to maintain security and compliance. Users cannot bypass governance policies, access unauthorised tenant data, or perform actions outside agreed permissions. Designed for flexibility, the API enables streamlined operations while ensuring adherence to contractual and regulatory requirements.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Our Microsoft CSP service allows buyers to customise licence allocations, user roles, and security policies to meet organisational needs. Reporting dashboards can be tailored for cost and usage insights, and governance settings adjusted for compliance. Customisation is performed through the secure web portal or API by authorised administrators, ensuring role-based access and adherence to contractual and regulatory requirements. These options provide flexibility while maintaining security and operational control across cloud environments.

Scaling

• Independence of resources: We guarantee performance by leveraging Microsoft’s multi-tenant architecture with strict resource isolation. Each customer operates within a dedicated tenant, ensuring workloads are segregated and unaffected by other users’ demand. Automatic scaling and load balancing maintain consistent service levels during peak usage. Our monitoring systems proactively manage capacity and performance, while Microsoft’s global infrastructure provides redundancy and resilience. These measures ensure predictable performance, compliance, and reliability for all customers, regardless of demand fluctuations across the shared cloud environment.

Analytics

• Service usage metrics: Yes
• Metrics types: Our service provides detailed metrics including licence utilisation, subscription status, and consumption trends across Microsoft 365 and Azure resources. Buyers can access cost and usage reports, billing summaries, and performance indicators through the secure web portal or API. Metrics include active users, resource allocation, and spend analysis to support governance and optimisation. Real-time dashboards and scheduled reports ensure visibility, enabling organisations to monitor compliance, forecast costs, and make informed decisions for efficient cloud management.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data through our secure web portal or API. Data is provided in standard formats such as CSV or JSON for easy migration. Automated export options are available for large datasets, and detailed guidance documentation supports compliance and governance requirements. Optional assistance from our support team can be arranged for complex migrations. Data remains accessible for a defined period after contract termination, ensuring a smooth transition before permanent erasure in line with our sanitisation policy.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee a minimum service availability of 99.9% per calendar month, aligned with Microsoft’s cloud SLA standards. This ensures reliable access to all CSP services, including licence management, reporting, and support features. Availability is monitored continuously, and performance metrics are published via dashboards and reports. If availability falls below the guaranteed level, service credits are applied to the buyer’s account in accordance with agreed terms. These credits are calculated based on the duration and severity of the outage. Our SLA covers core service components and excludes factors outside our control, such as third-party connectivity issues. For customers requiring higher resilience, optional premium support and architectural design services are available to enhance redundancy and failover capabilities. These measures ensure predictable performance, compliance with UK government cloud principles, and transparent remediation in the event of service disruption.
• Approach to resilience: Our service is designed for resilience through Microsoft’s globally distributed cloud infrastructure, ensuring high availability and fault tolerance. Data centres operate in geographically separate regions with built-in redundancy, load balancing, and automated failover to minimise service disruption. Each component is replicated across multiple zones, reducing the risk of single points of failure. Continuous monitoring and proactive capacity management maintain performance during peak demand. Disaster recovery capabilities include automated backup and recovery processes aligned with UK government cloud principles. Physical security and compliance with recognised standards such as CSA CCM v4.0 and SSAE-18 / ISAE 3402 further strengthen resilience. Detailed architecture and datacentre resilience information are available on request for security reasons. These measures guarantee robust continuity, enabling organisations to maintain operations even during unexpected events or infrastructure failures.
• Outage reporting: Our service reports outages through multiple channels to ensure transparency and timely communication. A public dashboard provides real-time service status and incident updates. Buyers can also access outage information via our API for integration with monitoring tools. Additionally, email alerts are sent to designated contacts for critical incidents and service disruptions. These notifications include details of the issue, estimated resolution time, and progress updates. This multi-channel approach ensures customers remain informed and can take appropriate action promptly.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted through Microsoft Entra policies, enforcing role-based permissions and conditional access. Administrative rights are limited to authorised personnel, with MFA required for all privileged accounts. Group and device settings prevent unauthorised changes, and guest users have restricted capabilities. Support channels operate under strict identity verification, ensuring only authenticated users can raise or manage tickets. These measures maintain governance, prevent misuse, and secure sensitive operations across management and support environments.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow robust information security policies aligned with ISO 27001:2022 and UK GDPR requirements to protect confidentiality, integrity, and availability of data. Our Information Security Management System (ISMS) includes documented procedures for risk assessment, incident management, vulnerability management, and business continuity. Policies cover access control, encryption, malware protection, and secure configuration management. Compliance is enforced through regular internal audits, management reviews, and mandatory staff training. Reporting structure ensures accountability: the Board and Senior Leadership Team oversee security governance, supported by a designated Information Security Officer and departmental managers. All employees and subcontractors must adhere to these policies, with breaches escalated via formal incident reporting processes. Continuous improvement is driven by monitoring, performance evaluation, and corrective actions. These measures guarantee adherence to statutory, regulatory, and contractual obligations while maintaining a strong security posture across all services.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes follow ITIL principles and ISO27001 standards. All service components are tracked throughout their lifecycle using a central Configuration Management Database (CMDB), ensuring accurate asset records and version control. Changes undergo formal assessment for potential security impact, including risk analysis and approval by the Change Advisory Board (CAB). Automated monitoring and audit trails validate compliance, while rollback plans mitigate risk. Regular reviews and documented workflows ensure transparency, security, and continuous improvement across all environments.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process uses industry best practices and the NIST National Vulnerability Database for threat intelligence. We continuously review vendor advisories and CVE updates to identify critical vulnerabilities (CVSS score 9–10). Threats are assessed for severity and potential impact on supported assets, with remediation plans created for managed clients. Patches for critical vulnerabilities are prioritised and deployed promptly following testing to ensure stability. This proactive approach minimises risk and maintains compliance with ISO27001 and ITIL standards.Process - Vulnerability Management - Automated+2
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring processes use advanced SIEM tools and continuous log analysis to identify anomalies and potential compromises. Alerts are generated for suspicious activities, such as unauthorised access or unusual network behaviour. When a potential compromise is detected, our incident response team initiates investigation immediately, isolates affected systems, and applies remediation measures. We operate under strict SLAs, responding to critical incidents within one hour, ensuring rapid containment and recovery. Regular audits and threat intelligence updates strengthen proactive defence.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident management process follows ITIL-aligned procedures with pre-defined workflows for common events, such as service outages or security breaches. Users can report incidents via the service portal, email, or phone, ensuring rapid escalation. Each incident is logged, categorised, and prioritised for resolution. We provide detailed incident reports through the portal or email, including root cause analysis, corrective actions, and resolution timelines. Continuous improvement reviews ensure lessons learned are integrated into future processes, maintaining compliance and service reliability
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 2.5%
• Between £1,000,001 and £2,500,000: 3.5%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 4.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 2 September 2025
• What the ISO/IEC 27001 doesn’t cover: Ur ISO/IEC 27001 certification covers the design, support, and delivery of IT solutions within the defined scope of our Statement of Applicability. However, it does not extend to every element of our operations or third-party services. Specifically, outsourced cloud platforms such as Microsoft Azure or other vendor-hosted environments fall outside our certification boundary, although these providers maintain their own ISO certifications. Additionally, ISO/IEC 27001 audits are not designed to detect or prevent criminal activity or guarantee immunity from breaches; they confirm compliance with an Information Security Management System, not absolute security. The certification also excludes any services or processes not listed in the approved scope, such as certain subcontractor activities or bespoke client systems. While we maintain rigorous controls internally, gaps are mitigated by requiring partners to hold equivalent certifications and by implementing contractual security obligations. This layered approach ensures comprehensive coverage while acknowledging the limitations inherent in the standard.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Tuesday 9 September 2025
• What the ISO 9001 doesn’t cover: CopilotOur ISO 9001 certification applies to the quality management system governing our core services and processes within the defined scope. However, it does not cover every aspect of our operations. Specifically, activities outside the documented scope, such as bespoke client solutions developed under separate agreements, fall outside certification boundaries. Third-party services and subcontractor activities are also excluded, although we require them to maintain equivalent quality standards contractually. ISO 9001 does not guarantee product performance or compliance with external regulations; it focuses on process consistency and continual improvement rather than technical specifications. Additionally, non-operational functions such as marketing or certain administrative tasks may not be included in the certified scope. While these exclusions exist, we mitigate risks through robust supplier management, internal audits, and adherence to best practices across all areas. This ensures that even non-certified elements align with our commitment to quality, delivering reliable outcomes and maintaining customer satisfaction
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 625ce49e-bafe-4222-8e24-8f43e5e0dc48
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 17f5ab9f-5b07-4bab-a2a1-458a07801692
• Other security certifications: Yes
• Any other security certifications: Cisco Advanced Security Architecture Specialisation

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.