INETUM DIGITAL SERVICES UK LIMITED

ServiceNow Licenses

ServiceNow licence reseller service and ongoing support to ensure customers drive maximum value from their investment. The ServiceNow platform is a ready‑built foundation that transforms how your business operates and delivers world leading workflow experiences, in an ESM platform, to transform how work gets done across ITSM/CSM/HRSD/ITOM/ITAM/AppEngine/WSD/SecOps/SIR/VR/EC/VA/SAM/HAM/SMP/IRM/GRC/AI/Apps

Features

• AI, data and workflows on one platform
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Asset Management & Strategic Portfolio Management
• Improve Security with Security Operations & Risk Management
• Customer Service Management & Field Service Management
• Intelligent Apps with ServiceNow AI Agents
• HR Service Delivery, Workplace Service Delivery
• Analyse license volumes to maximize return on each license investment
• Gen/Generative AI

Benefits

• Single pane of glass for the organisation
• Integrated security model
• Single-tenant architecture
• Innovative and intuitive UI experience
• Automate core IT processes and manage incidents, problems, and changes
• Consolidate all license and services requirements into a single contract
• Case and Major Issue Management
• Enterprise Service Management (ESM) Platform
• Virtual Agent Chat Bot

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts.uk@inetum.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

789507022374449

Contact

Inetum Digital Services UK Ltd
020 3961 6001
accounts.uk@inetum.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: SLA Definitions
• System requirements:
  • ServiceNow License
  • Modern Browser
  • Reliable internet connection

User support

• Email or online ticketing support: Yes
• Support response times: Depends upon nature of query, phase of project / ongoing support and type of support contract entered into
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: ServiceNow provides Customer Support as described in the Customer Support Addendum (“CSA”) at https://www.servicenow.com/upgrade-schedules.html.; ; Customers can access ServiceNow’s support portal to access self-help resources and open cases 24 hours a day, 7 days a week. Customer Support personnel will address cases per the target level of effort for the given Case Priority during regional hours of Monday to Friday 7 AM to 7 PM excluding local holidays.; ; ServiceNow may offer supplemental Customer Support service options for an additional fee.; ; Additional support services can be purchased from Inetum Digital Services UK Ltd via G-Cloud 15.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Once the customer purchases the ServiceNow licenses, Inetum Digital Services UK Ltd can support with customising and using the ServiceNow application to its full potential. More details can be found in the separate G-Cloud 15 Services provided, especially the ServiceNow Implementation Services and ServiceNow Support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Before termination or expiration of the subscription term with ServiceNow, customers can self-export their data from their instance using features of the Now Platform. ServiceNow provides the customer a set of instructions on how to import or export the data on the customer's side. Customers can determine the cadence of any export at their discretion. Data is returned using an industry standard format by means of a database dump. ; Following expiration or termination of all Subscription Services, ServiceNow will provide any Customer Data in the Subscription Service to Customer in ServiceNow’s standard database export format at no additional charge, upon written request by Customer (within 10 days of end date). After such 10 day period, ServiceNow will delete all Customer Data in accordance with its standard operating procedures unless legally prohibited.
• End-of-contract process: ServiceNow has several options for an exit management plan. On termination or expiration of a Subscription Term, the Buyer will stop accessing and using, and ServiceNow will stop providing, the subscription service. At least thirty (30) days prior to either the expiration of the Subscription Term (where the Buyer elects not to renew) or in connection with the termination by the Buyer of the Subscription Service in accordance with ServiceNow's General Terms and Conditions, the Buyer can choose to extend the Subscription Service for an additional cost or purchase Professional Services by ServiceNow directly and agree on an exit management plan.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: UI actions function the same on the mobile interface as on desktop interface, but are keyed off a different table. The mobile interface is a simplified version of the standard interface so not all operations are supported the same way.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: The ServiceNow service interface is a single, cloud-based user interface that uses a unified platform to automate and manage business workflows across an organization. It features a modern, intuitive design with components like a visual workflow editor, real-time reporting, and collaboration tools, allowing users to access services, manage tasks, and collaborate from anywhere via web or mobile access. There are a number of the user interface versions available. Each new version is intended to provide an updated look and usability improvements.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: ServiceNow carry out this type of testing
• API: Yes
• What users can and can't do using the API: Native SOAP and REST API functionality is offered. The controls on what can and can not be done using these are within the customers remit to set up as needed.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The whole platform can be configured to client needs

Scaling

• Independence of resources: Each ServiceNow instance is hosted in a single-tenant architecture on infrastructure scaled to meet SLAs.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: ServiceNow

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: ServiceNow provides all enterprise customers with encryption for data in transit. Optional features for encryption of data at rest are also available and may be applied or layered as needed. The ServiceNow Key Management Framework (KMF) allows customers to fully customize and manage how cryptographic operations are performed on their Now Platform instance. Cloud Encryption encrypts data at rest in the database storage volume using symmetric AES 256-bit encryption with minimal impact to functionality. Database related activity log data (e.g.,bin, redu, undo, and error) is stored within the encrypted volume.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users have several built-in ways to export data, depending on their needs (a single record, a list of records, a full table), and their roles. ServiceNow provides documentation with instructions on how to export data. Individual records can be exported to a PDF or XML file directly from a form. Multiple records can be exported to CSV, Excel, PDF, or XML file directly from a list or table using the CSV, Excel, PDF, or XML processor in a URL with optional parameters. Also, multiple records can be exported from a table via a web services request or an export set.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • Xml
  • JSON
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: ServiceNow colocation facilities and cloud-based infrastructure are designed to be highly available, with redundant components and multiple network paths to avoid single points of failure. The ServiceNow application averages a minimum of 99.995% uptime for 2024. ServiceNow has two distinct processes related to ensuring instance availability: transfer and failover. If the service is available less than 99.8% in a month, the customer can request a service credit for the downtime value from ServiceNow and apply it to their next invoice. The request must be made in writing within 30 days after that month.
• Approach to resilience: The ServiceNow data centers and cloud-based infrastructure are designed to be highly available with redundant components and multiple network paths to avoid single points of failure. ServiceNow data centers are arranged in pairs, with all customer production data hosted in both data centers simultaneously and kept in sync using asynchronous database replication. Both data centers are always active in a main-main relationship with data replicated from the active (read-write) data center to the passive (read-only) data center. Each single data center in a pair ; is implemented so it can support the combined production load of both locations. The transfer between active and standby data centers is regularly executed as a standard operating procedure. This ensures that when it is needed to address a failure, the transfer will be successful, minimizing service disruption. More details can be provided upon request.
• Outage reporting: ServiceNow have a customer portal where all requests, changes and incidents can be logged. Customers also now have complete transparency into the real availability of their production and non-production instances via live Instance Availability status. Users can view the impact severity of issues and even drill into incident records to view details for problems. It is this level of transparency that further sets ServiceNow apart.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: SAML 2.0 based SSO, LDAPS
• Access restrictions in management interfaces and support channels: By User Access control lists and Groups and user roles.; All ServiceNow staff are placed into Groups and have a user role, these groups and roles have access rights attached to them. Any person that will try to access an interface will have their group membership and user role checked and if they do not belong to the user role and group that is required to access that particular interface then access will be denied.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: ServiceNow maintains a formal Information Security Management System (ISMS) that is certified against ISO 27001:2022. In addition, ServiceNow holds related certifications / attestations, including: SOC 2 Type II, Cyber Essentials Plus, ISO27017, ISO27001, ISO27018, ISO9001, ISO42001 and more. ServiceNow operates under formal contractual commitments to customers via a standard Data Processing Addendum (DPA) and Data Security Addendum (DSA). These define organisational, technical and contractual measures that ServiceNow implements to protect customer data.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: ServiceNow has a formally documented change management process that uses an internal ServiceNow instance to track change requests and approvals. Change management addresses any change that impacts the production environment of ServiceNow, which includes production and sub-production customer instances, backup systems, monitoring, network, and data center infrastructure. Change requests are reviewed and approved by the Change Advisory Board (CAB).
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: ServiceNow operates a continuous vulnerability management program using internal and third-party scanning tools across perimeter and internal systems. Threats are assessed through scheduled authenticated/unauthenticated scans, review of findings, consideration of mitigating controls, CVEs, and internal pen testing/bug bounty reports. High-risk issues are prioritized for rapid remediation. Patches, hotfixes, and quarterly security updates are deployed promptly through the change-management process, leveraging Advanced High Availability to minimize impact. Threat intelligence comes from vulnerability scanners, CVE monitoring, pen tests, and responsible disclosure channels.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: ServiceNow has an implementation of Sourefire for IDS and Splunk for SIEM. The IDS system monitors inbound traffic in the DMZ. Splunk does log collection on network devices, IDS and servers used to support customer information. These systems are monitored with both proactive alerting and regular log files reviews. Events are responded to within 24 hours.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: A key component the ServiceNow security program is to maintain detective controls to monitor for potential threat actors and intrusion attempts into the ServiceNow cloud and corporate environments. ServiceNow has a formal, documented security incident response policy, process, and workflow. The ServiceNow incident response process includes event discovery, triage, escalation, notification (including customer notification), remediation, and postmortem review. ServiceNow has deployed a redundant IDS that monitors network traffic as it transits into its cloud network. A host and network-based DLP system guards against data transfer and exfiltration from corporate systems, and also between the cloud and corporate networks.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Any user can get a ServiceNow developer instance
• Link to free trial: https://www.servicenow.com/lpdem/demonow.html?campid=243985&cid=p:itsm:dg:b:prsp:phr:goog_en_top-res:emea:noeu&s_kwcid=AL!11692!3!757767603243!p!!g!!service%20now%20tool&ds_c=GOOG_EMEA_ALL_EN_DEMANDGEN_ITSM_PRSP_Brand_PHR_NOEU-Top-Priority-Res&cmcid=22667431355&ds_ag=ITSM+-+ServiceNow+Tool_PHR_Top-Priority&cmpid=181551530795&ds_kids=34670921708&gclsrc=aw.ds&gad_source=1&gad_campaignid=22667431355&gbraid=0AAAAA-8OK3L1xPQq5SEyOoIjC1GyS5yxi&gclid=EAIaIQobChMIo9WH5KWukQMVHAqiAx1x3TbfEAAYASAAEgJeQvD_BwE

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 6%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman Compliance, LLC
• ISO/IEC 27001 accreditation date: Tuesday 7 October 2025
• What the ISO/IEC 27001 doesn’t cover: Excluded from the scope are all operations of third-party data centers, Microsoft Azure, AWS, and GCP.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Certi-Trust Eastern & Southern Africa
• ISO 9001 accreditation date: Wednesday 15 January 2025
• What the ISO 9001 doesn’t cover: Excluded from the scope are all operations of third-party data centres for Azure and Amazon AWS.
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Friday 5 December 2025
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: The scope of the CSA STAR certification is aligned to the scope of the ISO/IEC 27001:2022 certification is limited to the information security management system (ISMS) supporting ServiceNow as a provider of cloud-based solutions that define, structure, manage, and automate services across the global enterprise.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 511e8310-880f-4412-b76c-45c03544d185
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 60bc774c-f0d5-4ffd-b64a-760f02f80e87
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts.uk@inetum.com. Tell them what format you need. It will help if you say what assistive technology you use.