| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service manager | £1,100.00 |
FuturePaths
IT Operating Model Design
FuturePaths designs IT operating models that define how digital and technology services are owned, governed and operated across internal teams and external suppliers. The service establishes clear roles, accountability, governance and performance management, incorporating SIAM principles where multi-supplier environments exist. Provides a practical foundation for improved service performance/operational resilience.
Features
- Current state assessment of IT service ownership, governance and deliver
- Design of target IT operating model aligned to ITIL
- Definition of roles, responsibilities and decision rights
- SIAM-aligned service integration design for multi-supplier environments
- Governance structures, forums and operating rhythms
- Service catalogue and service ownership model definition
- Performance management, reporting and assurance framework
- ITIL-aligned processes and value streams
- Practical implementation roadmap and handover documentation
Benefits
- Establishes clear service ownership and accountability
- Improves governance, control and decision making
- Strengthens coordination across internal teams and suppliers
- Reduces duplication, gaps and operational friction
- Improves service performance, predictability and resilience
- Enables effective SIAM and multi-supplier integration
- Reduces operational risk and dependency on individuals
- Creates a practical model teams can operate and sustain
- Provides a clear foundation for service improvement and transformation
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@futurepaths.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
7 9 1 8 4 1 7 1 6 5 3 3 6 4 2
Contact
FuturePaths
Tony Williams
Telephone: 07917776842
Email: info@futurepaths.co.uk
About the service
- Service categories
-
Cloud Support Services
Cloud Migration Planning
- Capability analysis
- Cloud gap assessment
- Architecture options analysis
Service scope
- Service constraints
- FuturePaths provides this service as an advisory and assessment engagement. It does not include operational service delivery, tool configuration or ongoing managed support. Delivery is primarily remote, with onsite working by agreement. Access to relevant service documentation, data and stakeholders is required to complete the assessment.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- This service is delivered as a fixed term consultancy engagement rather than an ongoing support service. During the engagement, clients have access to their assigned Senior Consultant and Executive sponsor via agreed project governance, meetings and email. There are no tiered support levels, SLAs or out of hours support for this service. Any additional support or follow on work is provided under a separate statement of work and priced using the FuturePaths SFIA aligned rate card.
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@futurepaths.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.