RJH Cloud Consulting
Salesforce Post Implementation Support Services
Our Help Desk Service specialises in the provision of post implementation, outsourced, end user, support and enhancement of the Salesforce and Agentforce platforms.
This helpdesk function supports all Agentforce and Salesforce Public Sector Solutions, Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Marketing Cloud Next and Custom Salesforce Platform Developments
Features
- Web Based Ticketing System For Users To Log Support Cases
- Case Triage and Prioritsation By Dedicated Helpdesk Function
- Multi Level Case Escalation and Telephone Support
- Salesforce Certified Administrators, Developers and Architects
- Ongoing Enhancement Backlog Management & Delivery
- Proactive Case Mitigation Work
- Maintenance of End User & Internal Support Knowledge Base
- Preparation And Delivery of Training and Induction Sessions
- CI / CD Development Pipeline Hosting And/Or Management
- Gearset and Copado Deployment and Management Specialists
Benefits
- Salesforce & Agentforce Specialist Help Desk Operators With Deep Knowledge
- Continual Delivery Against Enhancement Backlog
- Implementation And Maintenance Of Automated Testing Tools
- Provar, Selenium and Tricentis Salesforce Robotic Test Automation Specialists
- Salesforce Registered Partner, SDocs & Docusign Document Generation Specialists
Government Digital and Data Roles
Solution architect
| £850.00 |
|
| £1,000.00 |
|
| £1,200.00 |
|
| £1,400.00 |
|
| £1,600.00 |
|
Change and release manager
| £1,000.00 |
|
IT service manager
| £850.00 |
|
| £950.00 |
|
| £1,200.00 |
|
Service desk manager
| £700.00 |
|
| £850.00 |
|
Business analyst
| £700.00 |
|
| £800.00 |
|
Delivery manager
| £850.00 |
|
| £1,000.00 |
|
Quality assurance testing (QAT) analyst
| £700.00 |
£600.00 |
Test manager
| £800.00 |
£650.00 |
Development operations (DevOps) engineer
| £1,000.00 |
|
| £1,200.00 |
|
| £1,400.00 |
|
Software developer
| £950.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
| £1,400.00 |
£1,200.00 |
| £1,400.00 |
£1,200.00 |
Accessibility specialist
| £1,200.00 |
|
Graphic designer
| £1,000.00 |
£800.00 |
User researcher
| £1,200.00 |
|
Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
No
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
Ba12715a-a482-414a-8040-60179024dc2a
-
Cyber essentials plus
-
Yes
-
Cyber Essentials Plus Certificate Number
-
071488ae-8130-4c01-a25d-bc98a0fd9610
-
Other security certifications
-
No
Social value
-
Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
-
Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
-
Volunteering opportunities for staff
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
richard@rjhcloudconsulting.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.