QLIKTECH UK LIMITED

Qlik AI-Powered Insights - Qlik Answers and MCP

Qlik Answers is embedded directly within the Qlik platform, bringing governed natural language analytics to structured and unstructured data. AI agents automate pipelines, analysis, and predictions inside existing security frameworks. MCP securely connects Qlik capabilities to external AI tools, enabling innovation without compromising compliance, control, or infrastructure.

Features

• Natural language analytics across governed Qlik data and knowledgebases
• Connects structured data with unstructured knowledge sources
• Automated dashboard and visualisation generation
• Advanced AI reasoning for contextual insight discovery
• Agent-driven data pipeline creation and orchestration
• Automated data quality assessment and monitoring
• AI-assisted advanced data analysis and exploration
• Predictive model creation and machine learning automation
• Secure MCP integration with third-party AI platforms
• Runs within existing Qlik security and governance frameworks

Benefits

• Faster evidence-based decisions across departments
• Unlocks hidden insights beyond traditional dashboards
• Reduces manual analytical and data engineering workload
• Improves data quality and trust in reporting, analytics and insights
• Preserves governance, compliance, and security standards
• Bridges institutional knowledge and formal data assets
• Accelerates AI adoption without new infrastructure risks
• Empowers non-technical users with advanced analytics capabilities
• Enables scalable AI automation across government processes
• Integrates analytics into broader AI-driven service delivery

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.ward@qlik.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

797886612121364

Contact

Nick Ward
07557267116
nick.ward@qlik.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Anomaly Detection AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Supported browser - Edge/Chrome/Firefox/Safari

User support

• Email or online ticketing support: Yes
• Support response times: For online support, customers have access to an online support portal and online chat. The portal is often the most efficient way to get answers to common questions as it provides a comprehensive knowledge base containing answers to many common product questions and a library of how-to videos that cover common product and support topics. The site also allows you to submit and track support requests, and access your license information, and is available 24x7x365.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our Web Chat is available through our community website, this includes chat, access to a knowledge base and an online support portal which is available for licenced users.; ; Web chat is available through a browser where a user can start a conversation with our trained customer experience experts for Account and Login Issues.
• Web chat accessibility testing: Qlik aims to meet accessibility regulations by applying; the standards of WCAG 2.0 Level AA and; Section 508 of the Rehabilitation Act.
• Onsite support: Yes, at extra cost
• Support levels: Enterprise Support is included as standard in the License Subscription Fee. This provides support for error determination, verification and resolution; (or instruction as to work-around, as applicable). This is available 24/7/365 for Severity 1 Errors and during Qlik’s Standard Business Hours for Severity 2 and Severity 3 Errors.; ; Qlik also offers a Designated Support Engineer as an add-on to either Standard or Premium Support, providing direct access to a designated technical support expert. This engineer will become knowledgeable about your specific environment and will be able to provide more tailored and faster responses to any issues you face. This engineer will also have fast-track access to Qlik R&D to prioritize any critical software bugs. In addition to reactive support to any issues that arise, you will enjoy regular status calls and quarterly on-site visits and implementation reviews to proactively identify and address potential issues. This offering is ideal for large-scale enterprise deployments, or companies looking to develop a strong center of excellence around the product.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: When a new tenant is created there is a built in training environment to get people started.; ; Qlik also offers on site and virtual training as an additional service.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data can be extracted by export into portable files such as .txt or .csv. Automations can also be used to deliver data to certain databases. However, Qlik primarily displays analysis of data already stored in source systems so data should not need to be exported from Qlik in most cases, although it can be.
• End-of-contract process: The contract includes use of a private SaaS tenant and its purchased components for the duration of the contract. During that time, management of the tenant contents (data) is the responsibility of the customer and they are free to delete any data prior to end of contract. Any data remaining after end of contract will be purged as per Qlik terms.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: In our effort to make this website accessible to visitors with disabilities and optimize the user experience for all site visitors, Qlik has partnered with AudioEye, a third-party provider of web accessibility testing, remediation, and monitoring services.; ; We recognize that accessibility and usability are not always possible in every area of the website, or for those visitors using assistive technologies and devices. Qlik conducts accessibility reviews of its website and remediates issues uncovered by these audits according to the Web Content Accessibility Guidelines (WCAG). Please be aware that our efforts are ongoing.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile experience can be accessed via a specific mobile app which has an optimised mobile UI or through a standard browser for the default experience, which is fully responsive to mobile devices.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Qlik Sense is primarily a SaaS service and almost all elements of management and automation can be achieved through the provided APIs. Full API documentation is available at https://qlik.dev/
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Dashboards can be themed; Elements can be embedded into external portals to effectively fully re-skin an analytics app; Custom extensions can be created/used to allow for the use of fully customised chart objects; This is possible via UI and API depending on customisation and ability can be controlled with permissions

Scaling

• Independence of resources: Qlik Cloud is built upon a micro-services architecture, with the various components of the platform designed from the ground up to build a powerful, enterprise-ready cloud-native solution. Qlik’s container-based micro-services architecture allows each component to scale as needed rather than adding more servers as traditionally done on on-premises solutions.; ; A key feature of this platform is the ability to horizontally scale up as workloads increase, and scale back down as they decrease; a key component used in the Qlik Cloud platform to ensure consistent performance for our customers, regardless of the number of users on the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Audit tools demonstrate who has accessed the service, which part of the service, when and for how long
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be easily exported to Excel (if permission is granted) via the Qlik Sense UI.; Data can also be exported via a pdf (if permission is granted); Data can also be exported to flat files via the load script (if permission is granted)
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Xlsx
  • PDF
  • Txt
  • QVD
  • Pptx
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Xlsx
  • Txt
  • Json
  • Xml
  • QVD
  • QVX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime per month; https://www.qlik.com/us/-/media/files/legal/license-agreements/additional-terms/service-level-agreement.pdf
• Approach to resilience: Qlik uses a microservices architecture deployed in AWS which leverages a Kubernetes orchestration layer to scale on demand and self heal to maintain service.; https://help.qlik.com/en-US/evaluation-guides/Content/cloud-platform/reliability.htm
• Outage reporting: Via a public dashboard; https://status.qlikcloud.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Qlik employs a role based access control system. Only permitted individuals are able to access the management console. This is controlled by the tenant admin. Only registered operators are able to raise support tickets
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: (a) Qlik has an Information Security Policy/Program in place, based on ISO 27001 and the concept of least privilege, that is reviewed and updated by Qlik Security when changes are required and communicated to all employees via our corporate intranet site. The policy/program applies to Qlik's internal environment and its contents are for internal use only, where the policy was last updated on September 7, 2021.; ; (b) The Qlik Security team is led by the CISO, Louis Yeck, who reports directly to the CIO and is responsible for Qlik's ISMS which is ISO 27001 certified. This team is staffed appropriately to support the size of the business and hold relevant security competencies and/or certifications in line with their job responsibilities (e.g. CISA, CISSP). This team may be contacted directly at security@qlik.com.; ; (c) The Qlik Security team conducts internal audits of key aspects of the security program to ensure compliance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Qlik utilizes an elastic microservices architecture that utilizes Docker as our container platform, Kubernetes for orchestration and AWS as our cloud provider. This cloud native architecture allows for a highly available, scalable and secure multi-tenant SaaS offering, where assets are automatically spun up and spun down on demand. Services are continuously deployed in which the latest version of the underlying operating system is updated as part of that process.; https://help.qlik.com/en-US/evaluation-guides/Content/cloud-platform/platform-architecture.htm#anchor-6
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: SDLC is key to Qlik's Security Model and follows an adaptation of the Scaled Agile Framework (SAFe). Qlik takes guidance from OWASP top 10 and SANS top 20. Internal vulnerability scans conducted weekly and external penetration tests conducted annually. Qlik's security program includes automated (DAST and SAST scans) and manual (security code reviews) elements. Threat modelling is performed against new features and penetration tests executed by a dedicated team. Vulnerability Management is integral to Qlik's Security Model. Qlik's methodology and approach for vulnerabilities aligns with industry best practices. Vulnerabilities are patched based on CVSS v3.0 severity.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Qlik’s layered approach to security includes, but is not limited to, the following:; • SOC (24x7 security monitoring); • Web Application Firewall (SaaS environments/tenants); • Network IDS (SaaS environments/network); • Threat/Vulnerability Monitoring (SaaS host/containers); • System changes & service/infrastructure availability monitoring (ongoing); • Qlik has deployed a security tool throughout the production environment that is used to monitor the underlying operating system supplied by AWS (hosting and backup service provider) for compliance with Qlik-defined security hardening and configuration baselines.; ; Regarding security events, Qlik has a SOC with 24x7 security monitoring in place.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Qlik has an Incident Response policy/plan in place, including but not limited to a SOC/MSSP, with defined roles, responsibilities and escalation points. This applies to Qlik’s internal environment only and are for internal use only. The Policy was reviewed on May 24, 2021 and is communicated to all employees. The IR plan is tested annually.; ; Qlik will notify customers without undue delay (within 72 hours) of any incidents affecting customer data. Qlik abides by all reporting requirements (if any) in our agreement(s) with customers. Qlik also complies with all applicable reporting/notification laws.; ; Qlik Security may be contacted directly at: security@qlik.com.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access to Qlik Cloud Analytics and all it's functionality for an initial 30 day period (can be extended if required).
• Link to free trial: https://www.qlik.com/us/trial/qlik-cloud-analytics

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 45%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Standards Institue of Israel – QCD
• ISO/IEC 27001 accreditation date: Tuesday 20 October 2020
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 1aa345fd-4c3d-47df-9eac-814690492a08
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Aa0d1f48-38ad-4262-9f94-8d9cb9f70df9
• Other security certifications: Yes
• Any other security certifications:
  • HI TRUST
  • IRAP
  • SOC1
  • SOC2
  • SOC3

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.ward@qlik.com. Tell them what format you need. It will help if you say what assistive technology you use.