JUICY MEDIA LIMITED

Database Design and Management

Database Design and Management provides secure, scalable data architectures for digital services. We design schemas, optimise performance, implement backups and recovery, manage migrations, and improve data integrity. We support MySQL, PostgreSQL and MariaDB, plus indexing, query tuning, replication, monitoring, and governance to keep systems reliable and auditable.

Features

• Managed database hosting with secure remote access and role-based permissions.
• Automated backups with point-in-time recovery and scheduled restore testing.
• High availability options using replication, failover, and multi-zone deployment.
• Performance monitoring with query analytics, slow log insights, and alerts.
• Encryption in transit and at rest with managed key rotation.
• Schema change management with versioned migrations and rollback capability.
• Data lifecycle management: retention rules, archival, and purge automation.
• Secure API access for reporting, exports, and integration workflows.
• Audit logging for admin actions, access events, and configuration changes.
• Capacity management with scaling, storage growth forecasting, and tuning.

Benefits

• Monitor database health in real time from any device securely.
• Restore data quickly using point-in-time recovery, minimising downtime impact.
• Fix slow queries faster using actionable performance dashboards and alerts.
• Apply schema changes safely with migrations, reviews, and rollback options.
• Automate backups and retention, reducing manual admin and human error.
• Scale storage and capacity predictably as demand grows over time.
• Share consistent datasets across teams through controlled access and auditing.
• Export reports quickly for audits, BI, and compliance requirements.
• Detect incidents early with alerts, logs, and anomaly monitoring.
• Maintain data integrity using validation rules, constraints, and governance.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adam.smethurst@juicymedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

799686898062328

Contact

Adam Smethurst
0161 464 9252
adam.smethurst@juicymedia.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Relational Database Management Systems
  • Low-Code Database Management Systems
  • Object-Oriented Database Management Systems
  • Multivalue Database Management Systems
  • Document-Oriented Database Systems
  • Graph Database Management Systems
  • In-Memory Shared Data Managers

  Database administration and development

  • Database Administration
  • Database Replication
  • Data Modelling
  • Database Development and Optimization

  Data integration and intelligence

  • Data Ingestion and Transformation Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our Database Design and Management service integrates with cloud hosting (AWS/Azure/GCP), application platforms (Laravel, Node.js), BI/reporting tools, ETL/iPaaS platforms, monitoring/alerting services, identity providers (Entra/Okta/Google), backup/DR tooling, and data warehouses/search platforms. It connects via native drivers, APIs, and secure networking.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Constraints depend on the chosen database engine and plan. Some maintenance (security patching, minor upgrades, backups/restore tests) may require pre-notified change windows and brief performance impact. High availability, cross-region replication, or customer-managed keys may be limited to higher tiers. Network access can be restricted to allowlists/VPN; buyers must provide IP ranges and IdP details where used. Performance is affected by query design and workload patterns; sustained spikes may require scaling. Integrations rely on third-party services and credentials; upstream rate limits/outages can delay sync or reporting.
• System requirements:
  • Supported client tools PostgreSQL/MySQL, GUI, BI connector.
  • Secure network access: fixed IP allowlist, VPN
  • User accounts and roles for least-privilege access control.
  • TLS-capable clients supporting version 1.2+
  • API access keys if using exports, integrations, webhooks
  • Identity access for SSO, where federation is required.
  • Storage and retention tier selection aligned to data volume compliance.
  • Scheduled maintenance window agreed for upgrades, backups, and restore tests.
  • Application integration credentials for services writing or reading database data.
  • Modern browser for management portal, dashboards, and support ticketing.

User support

• Email or online ticketing support: Yes
• Support response times: Standard support is Monday–Friday (UK business hours) with responses within 1 business day. For Priority 1 incidents (database unavailable, suspected security event, severe performance degradation), we acknowledge and begin triage within 4 hours during business hours. Weekend cover is available by prior agreement for priority incidents; otherwise, requests received on Saturday/Sunday are responded to on the next business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We provide web chat support and have tested the chat interface with assistive technology to confirm it’s usable without a mouse and works with common screen readers.; ; Testing includes:; ; Keyboard-only navigation (tab order, visible focus, focus trapping in chat widget); ; Screen readers: spot-checks with NVDA (Windows) and VoiceOver (macOS/iOS); ; ARIA and semantics: control names, message regions, new-message announcements, error states; ; Zoom/reflow at 200%+ and mobile responsiveness; ; Colour contrast and high-contrast mode checks where supported; ; Any accessibility issues found are logged as defects and re-tested before release. Where buyers require it, we can also run moderated testing with assistive technology users (screen reader and keyboard-only users) and capture outcomes as UAT acceptance criteria.
• Onsite support: Yes
• Support levels: We provide 3 support levels for Database Design and Management (email/ticketing and web chat; phone escalation for Priority 1).; ; Level 1 – Standard (included with onboarding / optional retainer); Mon–Fri 9–5 UK. Response within 1 business day. Covers questions, minor configuration help, routine monitoring checks, and incident triage. Includes a named service contact.; ; Level 2 – Enhanced (extra cost); Faster response targets plus proactive maintenance: patching coordination, backup/restore verification, performance tuning recommendations, alert tuning, and scheduled change windows. Includes a Technical Account Manager (TAM) and access to a cloud support engineer/DB engineer for escalations.; ; Level 3 – Critical / Extended Coverage (extra cost); For business-critical databases needing out-of-hours cover. Agreed SLAs for evenings/weekends, monitoring and alerting, incident communications, and on-call engineer rota. Includes TAM plus on-call cloud/DB engineer.; ; Costs: Support is priced as a monthly retainer based on database size, availability/DR setup, security requirements, integrations, and SLA/coverage. We provide a fixed monthly price per level after onboarding and service scoping.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We onboard users through a structured setup and training process.; ; Kick-off and requirements: confirm databases in scope, SLAs, RPO/RTO targets, access model (SSO/MFA), and tagging requirements (including FOCUS).; ; Connection and security setup: configure IP allowlists/VPN/private connectivity, create roles, enable TLS, and set up least-privilege access.; ; Service configuration: register databases, set backup schedules/retention, configure replication/HA (if required), and define alert rules and notification routes.; ; Validation: run baseline health checks, performance profiling, and a test backup/restore to confirm recovery procedures.; ; Training: online training as standard (onsite by arrangement) for admins and operators, covering dashboards, alerts, reporting, access changes, and incident handling.; ; Documentation: portal guides, runbooks, API documentation (OpenAPI/Swagger), and a support escalation guide.; ; Go-live support: monitored onboarding window and hypercare period with ticketing/chat support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At contract end, users can extract their data using standard, documented export methods:; ; Database data: full logical exports (for example pg_dump/mysqldump) or managed-service snapshots, provided as encrypted archives. Where required, we can deliver schema-only and data-only exports separately, plus a data dictionary.; ; Files and backups: backup sets, restore points metadata, and any stored exports can be downloaded or transferred to buyer-controlled storage.; ; Audit and usage data: admin audit logs, access logs, and service metrics can be exported in CSV/JSON for investigation and compliance.; ; Configuration: tagging (including FOCUS), alert rules, retention policies, allowlists, and integration settings can be exported as a configuration package.; ; Secure transfer and offboarding: data is delivered via secure download links or cloud-to-cloud transfer, with agreed retention during transition. We then revoke credentials, delete buyer data per contract, and provide written confirmation of offboarding completion.
• End-of-contract process: At contract end we follow a defined offboarding process to ensure a secure exit. We agree an exit timetable, review open incidents/changes, and confirm the data and configuration exports required. We deliver database exports/snapshots, backups and audit/metrics exports, plus a configuration pack (tags, alert rules, retention, allowlists, integrations). We support handover to the buyer or successor supplier, then revoke our access and credentials, and delete remaining customer data in line with the contract. We provide written confirmation when offboarding is complete.; ; Included in the contract price: standard offboarding coordination, provision of existing documentation/runbooks, access removal, and reasonable assistance to extract data and configuration from systems we operate for the service.; ; Additional cost: bespoke data transforms or report creation, extended transition support beyond the included period, out-of-hours work, complex multi-system migrations, and any third-party/cloud provider charges (eg storage, egress, snapshots) incurred during export and transfer.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile access provides the same core portal features (status dashboards, alerts, tickets/chat, basic user and access management), optimised for smaller screens and touch. Desktop provides the full experience for complex tasks such as deep query performance analysis, multi-panel dashboards, bulk configuration changes, exporting larger reports, and detailed audit-log review. Some database administration actions that require copy/paste of connection strings, viewing long query plans, or working with multiple tabs are more efficient on desktop, but remain accessible on mobile with simplified layouts and responsive tables.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is a secure, browser-based management portal. It provides real-time dashboards for availability, performance and capacity; backup status and restore points; audit logs; and alert configuration. Users can manage database access (roles, users, IP allowlists), view connection details, and download/export reports. The interface also includes incident and change tracking via integrated ticketing and web chat, with attachments and time-stamped updates. Where enabled, it exposes integration settings (API keys/webhooks) and an operational view of data pipelines, queues, and error states.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We test the management portal with assistive technology to confirm it’s usable without a mouse and works with common accessibility tools. Testing includes:; ; Keyboard-only navigation (tab order, skip links, visible focus, focus trapping in modals); ; Screen readers: spot-checks with NVDA (Windows) and VoiceOver (macOS/iOS), validating headings/landmarks, control names, status messages, and dynamic updates (alerts, toasts, live metrics); ; Zoom/reflow at 200%+ and responsive behaviour on mobile; ; Colour contrast checks and high-contrast mode where supported; ; Forms and tables: labels, error messaging, sortable columns, and accessible pagination; ; We also carry out moderated testing with assistive technology users (for example, screen reader and keyboard-only users) on key workflows such as reviewing alerts, exporting reports, and managing access controls. Findings are logged as defects, prioritised, and re-tested before release against WCAG 2.2 AA expectations.
• API: Yes
• What users can and can't do using the API: Users can use our API to automate management tasks and integrate monitoring and reporting.; ; Set up through the API: create workspaces/environments, register databases, configure alert rules, add integration endpoints (webhooks/notification targets), and provision service users/roles (subject to admin approval). Connection parameters and secrets are created via secure flows and are not exposed in plain text.; ; Make changes through the API: manage IP allowlists, rotate credentials/tokens, update alert thresholds, request on-demand backups, trigger restore drills (where enabled), export metrics/audit logs, and query backup/replication status. Users can also open and update support tickets programmatically.; ; Limitations: actions are limited by role-based permissions and MFA/SSO policies. High-risk operations (restores, privilege escalation, deletion) require additional approval or time-bound elevated access. Rate limits and payload limits protect stability. Some changes must be performed during agreed maintenance windows. Physical hosting location, underlying cloud resources, and database engine upgrades may be constrained by the service tier and require change control rather than immediate API execution.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise monitoring, access controls, retention, backups, and reporting to match operational needs.; ; What can be customised: alert thresholds and notification routes, dashboard views, reporting schedules, data retention and archival rules, backup frequency and retention, restore testing cadence, IP allowlists/VPN options, user roles and permissions, audit-log retention, integration settings (webhooks/API keys), and tagging (including FOCUS) for cost and service management.; ; How users can customise: authorised admins configure settings in the management portal or via the API (where enabled). We also support policy-as-code style configuration for repeatable setups across environments. Changes are tracked with audit logs and can be subject to approval workflows.; ; Who can customise: buyer administrators can manage day-to-day configuration (alerts, users, reports, tags, retention) within agreed guardrails. Higher-risk changes (restore operations, privilege changes, deletion, major retention reductions) require elevated roles and may require supplier approval or a scheduled change window. Our cloud/DB engineers can implement deeper customisation as a paid change when needed.

Scaling

• Independence of resources: We prevent “noisy neighbour” impact through tenant isolation and controlled resource allocation. Each buyer is separated with dedicated databases or schemas, isolated credentials, per-tenant backup sets, and segregated monitoring/configuration. Where underlying infrastructure is shared, we apply quotas and rate limits, and use per-tenant queues/workers for jobs (backups, exports, checks). We size capacity using baselines and headroom, autoscale where supported, and continuously monitor saturation (CPU, memory, storage IOPS, connections). Alerts trigger scaling or throttling before other tenants are affected, and maintenance is scheduled per tenant.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide metrics on: uptime/availability, query latency and throughput, slow queries and top statements, connection counts, CPU/memory/IOPS utilisation, storage growth and forecast, replication status and lag (where enabled), backup success/failure rates, latest restore points and RPO, restore test outcomes, error rates and alert volumes, user/admin activity and audit events (logins, permission changes), and API usage (requests, latency, rate-limit events).
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export data via the management portal or API. Database exports are provided as encrypted logical dumps (for example PostgreSQL/MySQL) and/or snapshots/backups, with optional schema-only and data-only packages. Audit logs, access logs, metrics and reports can be exported in CSV/JSON. Configuration (tags including FOCUS, alert rules, retention policies, allowlists, integrations) can be exported as a configuration bundle. Exports can be on-demand or scheduled, and delivered via secure download links or transferred to buyer-controlled cloud storage.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON
  • SQL Dump
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • SQL Scripts

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.8% monthly availability for the database service endpoints and management portal, excluding pre-notified planned maintenance and events outside our reasonable control (for example buyer connectivity or upstream cloud-region outages). Availability is measured using external monitoring against key database and portal endpoints.; ; Service credits if we miss 99.8%:; ; 99.0%–99.89%: 5% credit of that month’s service fee; ; 98.0%–98.99%: 10% credit; ; <98.0%: 25% credit; ; Credits are applied to the next invoice (not cash refunds). If the buyer selects multi-zone high availability, we apply additional resilience controls, but credits remain as above unless a bespoke SLA is agreed in the contract.
• Approach to resilience: Our Database Design and Management service is built for resilience using cloud-native, fault-tolerant patterns. Production databases are deployed in UK cloud regions with multi-availability-zone options, automated health checks, and managed failover to reduce single points of failure. We protect data with automated backups, point-in-time recovery, and defined RPO/RTO targets, supported by scheduled restore testing to validate recoverability. Read replicas and connection pooling can be used to isolate reporting workloads and absorb spikes. We use monitoring and alerting for saturation and anomalies (CPU, memory, IOPS, connections, replication lag, backup failures), plus capacity planning and storage growth forecasting. Changes are controlled through versioned configuration, change windows, and rollback plans.; ; Datacentre resilience (power, cooling, physical security, connectivity) is provided by our UK-based cloud hosting provider’s facilities and availability-zone design. Detailed datacentre and disaster recovery architecture is available on request.
• Outage reporting: We report outages through multiple channels:; ; Public dashboard: We provide a service status page showing current availability and recent incidents for the management portal and database service components (planned maintenance and incident history).; ; API: We expose health endpoints (for example /status and /health) that report service state and dependency checks (database connectivity, replication health, backup status where applicable). These can be polled by buyer monitoring tools.; ; Email alerts: For Priority incidents we email nominated contacts with time-stamped updates (acknowledgement, impact, mitigation, resolution). Updates are also posted to the incident ticket and web chat thread.; ; Optional integrations: Alerts can be routed to Teams/Slack and SIEM/monitoring platforms via webhooks, by agreement, including alert severity and affected resources/tags.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted using role-based access control and least privilege across the management portal, databases, support ticketing, and web chat. MFA is enforced for privileged accounts, with SSO/identity federation where available. Access is granted only to named users, reviewed regularly, and removed immediately on leaver/change requests. Network access to databases is limited using IP allowlists, private networking or VPN where required. Sensitive actions (credential rotation, restores, retention changes, user/role changes, exports) require elevated roles and approval. All actions are logged with audit trails and monitored for anomalous activity.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate an ISO/IEC 27001-aligned information security management system (ISMS) with board-level accountability for security across all services. A named board sponsor oversees governance, supported by operational security and engineering leads.; ; Policies and processes: access control (least privilege, RBAC), MFA/SSO, joiner–mover–leaver, secure configuration and change control, vulnerability and patch management, incident management and breach reporting, supplier/third-party risk management, asset management, data classification/handling, encryption and key management, backup/restore and disaster recovery, logging and protective monitoring, privacy-by-design, and secure data retention/sanitisation.; ; Reporting structure: security events and service issues are logged via ticketing/chat, triaged by severity, and escalated to the security lead and board sponsor for material incidents. We provide time-stamped communications, incident reports, and corrective/preventive actions.; ; Assurance: mandatory onboarding and annual refresher training, periodic access reviews, peer review for changes, audit trails in tickets and version control, scheduled internal checks, external pen tests, and regular management reviews tracking risks, KPIs, and continual improvement actions.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Service components (database instances, schemas, configuration, backups, integrations, monitoring rules and access controls) are tracked through their lifecycle in a configuration register, linked to tickets, change records and version control (IaC/policy-as-code where used). All changes follow request–review–approve–implement–test–release with peer review, documented rollback and post-change validation. Security impact is assessed at triage and before release, checking access/privilege changes, network exposure (allowlists/VPN), encryption settings, key rotation, data retention/sanitisation, logging/audit coverage, and third-party dependency risk. Higher-risk changes require explicit approval and scheduled maintenance windows.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We assess threats using vulnerability scanning of hosts/containers and dependencies, configuration reviews, monitoring alerts, and external penetration tests. Findings are prioritised by risk (CVSS, exploitability, data impact, exposure) and tracked to closure in our ticketing system. Patch timelines: critical within 24–72 hours (or immediate mitigation), high within 7 days, medium within 30 days, low within 90 days, subject to testing and change windows. Sources include NCSC guidance, NVD/CVE feeds, vendor advisories (database engines, Linux, cloud services), OWASP, cloud-provider security bulletins, and outputs from scanners and pen-test reports.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We identify potential compromise through centralised logging and alerting across authentication, admin actions, database access, network controls, and platform telemetry (anomalous logins, privilege changes, unusual query/export volumes, failed access attempts, and integrity/backup anomalies). Alerts generate Priority incident tickets and notify on-call staff. We respond by triaging severity, containing access (account lock, key/token rotation, IP blocks), preserving evidence (logs, timestamps), validating data integrity, and applying mitigations or rollback. For confirmed incidents we follow a documented incident process with customer updates and a post-incident report. P1 acknowledged within 4 hours (business hours), next business day otherwise; extended cover by agreement.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We use a documented incident process with playbooks for common events (database outage, replication/backup failure, severe performance degradation, suspected compromise, accidental deletion, failed change). Users report incidents via ticketing, web chat, or email; Priority 1 can be escalated by phone. Incidents are logged, severity-rated, assigned an owner, and managed with time-stamped updates until resolution. We coordinate containment, recovery (failover/restore), and communications, then complete root-cause analysis. For material incidents we provide an incident report covering impact, timeline, cause, actions taken, data integrity assessment, and corrective/preventive actions, followed by a post-incident review and runbook updates.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 6%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 9%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Friday 24 November 2023
• What the ISO/IEC 27001 doesn’t cover: The utilisation of subcontractors and external development
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Friday 24 November 2023
• What the ISO 9001 doesn’t cover: The utilisation of subcontractors and external development
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bf061249-c353-4996-85f2-7ce28422febe
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A902c814-0ada-44b9-8010-4e221fcdb65f
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adam.smethurst@juicymedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.