INFOSYS LIMITED

Infosys Responsible AI Toolkit

Infosys Responsible AI Toolkit is an API suite providing guardrails for AI use cases, acting as an AI safety net. It safeguards LLM interactions by moderating requests and responses for privacy, safety, and security. Users can customize guardrails, restrict unwanted topics, access explainability features, and conduct automated red teaming.

Features

• Open-source, cloud-agnostic toolkit deployable on-premises or any cloud.
• Guardrails for privacy, safety, security, bias, and fairness enforcement.
• Explainability via feature attribution and structured reasoning for GenAI.
• Moderates inputs/outputs for PII, harmful content, and policy violations.
• Bias and fairness checks using metrics, semantic analysis, configurable thresholds.
• Validation, logging, auditing enable full AI lifecycle traceability and governance.
• Automated red teaming tests AI with adversarial prompts and scenarios.

Benefits

• Embed Responsible AI early to avoid rework and compliance issues.
• Enable risk and audit teams with consistent logging, metrics, traceability.
• Automate validation and red teaming for faster, safer AI deployment.
• Explain model decisions clearly to improve transparency and trust.
• Centralize governance to reduce operational overhead across applications.
• Adapt quickly to regulation using configurable thresholds, rules, guardrails.
• Embed safety, privacy, fairness guardrails; detect hallucinations and harmful content.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

800733442179041

Contact

Peter Gill
+44 7391393866
ukps@infosys.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI life cycle

  • AI Build Software
  • Trustworthy AI Software

  AI software services

  • Generative AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Infosys Responsible AI toolkit operates primarily on Kubernetes-based infrastructure.
• System requirements:
  • Azure AKS container orchestration services.
  • Cosmos DB Mongo API with autoscale single‑region writes.
  • Elasticsearch 8.11.1 on Windows VM B16as v2.
  • Ubuntu VM with internet, 250GB disk, 16GB RAM.
  • Azure OpenAI GPT‑4 for LLM APIs.
  • NGINX load balancer with round‑robin SSL support.
  • Azure Blob Storage GRS hot tier with hierarchy.
  • Azure Container Registry standard tier for images.
  • Cosmos DB throughput set to 1000 RU autoscale.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide L1, L2 and L3 support depending on the client requirement. L1 support is provided after the project goes live and is usually for 2 weeks. L2 and L3 are on a need basis.; ; The support for L1 is based on the ticket size and L2 and L3 is on time and material basis.; Technical account manager or cloud support engineer will be provided based on the request from the client and it is billed on a Time and Material basis.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users can begin using the Infosys Responsible AI Toolkit through its open‑source documentation, modular codebase, and deployment resources. Infosys provides a comprehensive online user interface and documentation site, which introduces the toolkit’s principles, workflows, and UI, helping new users understand how to navigate features such as fairness, privacy, explainability, and security modules. ; ; The toolkit is fully open‑source, and users can access all components—including backend services, APIs, and guardrail modules—directly through the public GitHub repository. This allows developers and technical teams to download, deploy, and experiment with the toolkit in their preferred environments, whether cloud or on‑premises. The modular folder structure and updated READMEs guide users through setup, configuration, and customization. [github.com]; Infosys has also tested the toolkit with external cohorts such as startups, academia, research bodies, clients, and government agencies during an extensive beta program, indicating that structured onboarding and knowledge‑sharing activities have been part of its rollout.; ; While publicly available sources do not explicitly mention onsite or formal online training programs, Infosys supports adoption through its documentation, UI guidance, and open collaboration model, enabling organizations and technical teams to self‑learn and integrate responsible AI practices into their workflows.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats: GitHub documentation
• End-of-contract data extraction: Data resides in the environment where the toolkit is deployed. We do not collect or store any user information.
• End-of-contract process: At the end of the contract, depending on the customer's preference we can help decommission the application as per their policies.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is available via the public Github portal

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Infosys Responsible AI Toolkit provides both API-based and UI-based service interfaces. Its APIs allow developers to integrate guardrails such as safety, security, fairness, privacy, and hallucination detection directly into AI workflows, enabling programmatic checks within applications. The toolkit also includes a user-friendly web interface that supports multiple input types—text, images, video, audio, files, or code—making it easy for both technical and non‑technical users to test, evaluate, and monitor AI outputs. This interface simplifies complex backend processes into intuitive views, enabling seamless experimentation and ensuring transparency and trust in AI interactions.
• Accessibility standards: None or don’t know
• Description of accessibility: The Infosys Responsible AI Toolkit is accessible through both API‑based and web‑based interfaces, making it usable across diverse technical environments. Developers can integrate its capabilities—such as safety, security, fairness, privacy, and hallucination detection—directly into applications via its open-source APIs. For broader accessibility, it provides an intuitive, user-friendly web interface that supports text, image, video, audio, file, and code inputs, enabling seamless testing and evaluation without coding expertise. Designed to run across cloud and on‑premise setups, the toolkit ensures flexible, scalable access for organizations of all maturity levels.
• Accessibility testing: The Infosys Responsible AI toolkit once deployed in a Kubernetes service, will expose the toolkit functionality as APIs. The toolkit once deployed can then be integrated with any AI application and the APIs can be called for any of the toolkit functionality. Since the toolkit is an open-source solution, the code will be made available to the consumers
• API: Yes
• What users can and can't do using the API: The Infosys Responsible AI toolkit once deployed in a Kubernetes service, will expose the toolkit functionality as APIs. The toolkit once deployed can then be integrated with any AI application and the APIs can be called for any of the toolkit functionality. Since the toolkit is an open-source solution, the code will be made available to the consumers
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: What can be customized; The toolkit’s components—including fairness checks, explainability modules, privacy safeguards, hallucination detection, security filters, and generative‑AI guardrails—can all be tailored. Since the toolkit is open‑source and composed of modular packages, users can modify APIs, models, thresholds, workflows, and UI elements. ; ; How users can customize; Customization is done by deploying the toolkit in a cloud or on‑prem environment and adjusting the source code or configuration files. Users can extend existing algorithms, integrate their own AI models, or embed organization‑specific policies into the defensive guardrails. The open‑source GitHub repository allows direct code-level modifications, while the containerized modules (many with Docker support) make it easy to plug in new components or override default behavior. ; ; Who can customize; Customization is intended for AI developers, data scientists, machine‑learning engineers, compliance teams, and enterprise architects who want to embed responsible‑AI requirements into their solutions. Organizations using the toolkit—startups, enterprises, research institutions, and government bodies—are encouraged to adapt it to their internal governance, industry regulations, or use‑case‑specific ethical frameworks.

Scaling

• Independence of resources: The toolkit is deployed for each customer in their own computing environment. The compute requirement for the guardrails can be scaled to cater to the demand as per the customer requirement.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Infosys Responsible AI does not offer a direct user data‑export feature because the toolkit itself does not store user data. It provides guardrails for privacy, security, fairness, and explainability within enterprise AI systems, leaving all data storage and management to the organization deploying it. Therefore, any data export request must be handled by that organization through its internal policies and tools, not through Infosys Responsible AI.
• Data export formats: Other
• Other data export formats: Set of guardrails and APIs
• Data import formats: Other
• Other data import formats:
  • Text
  • Images
  • Videos
  • Audio
  • Files
  • Code prompts

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: The application is deployed in the customer's environment, hence all the data resides within the customer's environment.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: SLA will be jointly discussed and agreed upon with the customer before deploying the solution in their environment.
• Approach to resilience: The toolkit will be deployed in the customer's environment, hence the datacentre setup in the customer's environment will be used as per their policies.
• Outage reporting: Outage reporting will be based on the customer agreement defined before deploying the solution in their environment.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Active directory authentication or a custom authentication will be implemented based on customer's preference.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • Other
• Other security governance standards: ISO 42001
• Information security policies and processes: We comply with the internal Information Security Group (ISG) processes and policies
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Security scans such as SAST/DAST, system vulnerabilities assessments, and APPVA are enabled systematically for every changes to the toolkit code repository. These reports are reviewed and signed off finally by the security team(ISG team).
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Security scans such as SAST/DAST, system vulnerabilties assessments, and APPVA are enabled systematically for every changes to the toolkit code repository. These reports are reviewed and signed off finally by the security team(ISG team). Prisma scans are enabled for continous security/Vulnerabilties scans in production.; ; All critical and high vulnerabilities are mitigated on priority basis and can be aligned to the customer established SLAs.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Security scans such as SAST/DAST, system vulnerabilities assessments, and APPVA are enabled systematically for every changes to the toolkit code repository. These reports are reviewed and signed off finally by the security team(ISG team). Prisma scans are enabled for continuous security/Vulnerabilities scans in production.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The toolkit will be deployed in the customer environment, hence the customer's incident management process will be followed.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The free version delivers enterprise‑grade Responsible AI controls at no cost, enabling organizations to embed ethical, secure, and compliant AI practices from design to deployment
• Link to free trial: https://github.com/Infosys/Infosys-Responsible-AI-Toolkit

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: Wednesday 17 December 2003
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS - UK Branch
• ISO 9001 accreditation date: Tuesday 10 November 1998
• What the ISO 9001 doesn’t cover: The scope is "The provision of software services including project management, consultancy, analysis, design, build, test, user documentation, installation, training, maintenance, customisation, Migration, Re-engineering, Product Development, Package Implementation, Systems Integration, Validation, Cloud and Infrastructure Management Services, Digital Integration Services, Enterprise Mobility.; The supply of software for Banking, Financial, Capital Markets, Energy, Utilities, Insurance, Cards and Payments, Healthcare, Life Sciences, Retail, Consumer Packaged Goods, Logistics, Manufacturing, Communications, Media, Entertainment, Embedded Systems, Internet, Middleware MIS Applications.; The provision of software based engineering services"; anything outside this scope is not covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Da4614e5-ad88-4d7c-921d-8e59b5d9b4a4
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 18/ISAE 3402 SOC 1 Type II
  • CMMI 2.0
  • ISO 22301:2019
  • ISO 42001:2023

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.