SOFTCAT PLC

Sophos Network Detection and Response

Sophos Network Detection and Response monitors network traffic to detect malicious behavior, unmanaged devices, and insider threats that endpoint protection often misses. It identifies active adversaries and suspicious patterns—even within encrypted traffic—providing the deep visibility needed to stop attacks moving laterally across your environment.

Features

• Encrypted traffic analysis detects malware inside encrypted traffic without decryption.
• Deep learning analytics uses deep learning models to identify threats.
• Real-time threat detection monitors network flows for active adversaries.
• Identifies malicious domain generation algorithms used by command-and-control.
• Automatically identifies and profiles unmanaged IOT and OT devices.
• Detects lateral movement and suspicious internal user behavior.
• Correlates network data with endpoint and firewall intelligence.
• Detects unauthorized devices attempting to connect to the network.
• Automated response triggers immediate isolation via integration with Sophos solutions.
• Flexible Deployment on AWS, Azure, ESXi, or Hyper-V.

Benefits

• Gain complete visibility into unmanaged devices and shadow IT.
• Detect malware in encrypted traffic without compromising network performance.
• Accelerate threat response with real-time network activity monitoring.
• Eliminate network blind spots where endpoint agents cannot run.
• Investigate faster with correlated data across network and endpoints.
• Reduce alert fatigue using advanced AI to prioritize incidents.
• Deploy quickly across on-premise and cloud environments without disruption.
• Identify risky behavior and ensure compliance with security policies.
• Support DORA compliance with continuous network monitoring and detection

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

802928914759306

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security

  Network security

  • Trusted network access and protection
  • Active application security
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Sophos Network Detection and Response can be used as an extension to either Sophos MDR or Sophos XDR
• Cloud deployment model: Public cloud
• Service constraints: The Sophos NDR requires Virtual, Cloud or hardware sensors to be deployed to monitor network traffic
• System requirements:
  • Platform: VMware ESXi, Microsoft Hyper-V, Nutanix AHV, or AWS environment.
  • Compute: Minimum 4 vCPU cores and 16GB RAM per sensor.
  • Network Visibility: Switch SPAN port or traffic mirroring configuration required.
  • Internet: Outbound HTTPS (port 443) access to Sophos Central.
  • Addressing: Static IP address or DHCP reservation for sensor management.
  • Management: Valid Sophos Central account for cloud-based administration
  • Licensing: Sophos NDR integration license or compatible MDR subscription
  • Storage: Sufficient virtual disk storage for sensor appliance operation
  • Browser: Modern web browser to access the Sophos Central console
  • Deployment: Permissions to deploy virtual machines or AWS CloudFormation stacks

User support

• Email or online ticketing support: Yes
• Support response times: "Sophos Support is available 24 hours per day, 7 days per week, 52 weeks per year, including statutory, public, and bank holidays.; ; Target Service Level Response Times:; Critical Within 4 hours; High Within 8 hours; Medium Within 24 hours; Low Within 24 hours; ; Please see this link for details:; https://docs.sophos.com/support/help/en-us/services-guide/level-targets/index.html"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessible from out Technical Support portal at this link: https://support.sophos.com/support/s/?language=en_US
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: "Support Level:Enhanced: https://docs.sophos.com/support/help/en-us/services-guide/enhanced/index.html; Enhanced Plus: https://docs.sophos.com/support/help/en-us/services-guide/enhanced-plus/index.html; Customer Success Team: https://docs.sophos.com/support/help/en-us/services-guide/customer-success/index.html; ; Technical Account Manager (TAM): https://docs.sophos.com/support/help/en-us/services-guide/tam/index.html"
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Ease of use and security are a primay focus for Sophos Detection and Response. The solution setup is documented here https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/ThreatAnalysisCenter/Integrations/Sophos/NDR/index.html
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There is no specific feature for data extraction and term completion. However there are methods to access data using Reporting CSV, PDF, API and XDR Queries
• End-of-contract process: "Upon termination of the service, access to the customer interface in Sophos Central is disabled after a 10-day grace period. ; ; All data held in the Sophos Central platform and data lake is available for export manually or via API (as detailed in previous questions).; ; When we have no ongoing legitimate business need to process your personal data, we will either securely destroy, erase, delete or anonymise it, or if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible. See https://www.sophos.com/en-us/legal/sophos-group-privacy-notice#section-tab6.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: "Sophos NDR onboarding and offboarding documentation is publicly accessible via the official Sophos documentation portal (https://www.google.com/search?q=docs.sophos.com) as responsive, web-based HTML. Access does not require authentication or specific credentials.; ; Users can navigate content via a structured table of contents or an integrated search engine. The documentation is designed to be compatible with standard modern web browsers and screen readers. Additionally, context-sensitive help links are embedded directly within the Sophos Central interface, directing administrators to the relevant specific onboarding or removal guides at the point of need"

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Sophos service interface is a secure, web based management console (Sophos Central) accessed via standard browsers over HTTPS. It provides role based administration, dashboards, reporting and policy management for all licensed Sophos services (for example endpoint, server, firewall, email, mobile, ZTNA, MDR/XDR). Administrators can configure security policies, review alerts, investigate threats, run remote actions on devices and integrate with third party systems via documented APIs and SIEM connectors, with SSO and multi tenant support where required.
• Accessibility standards: None or don’t know
• Description of accessibility: Management of the NDR product is from a desktop browser. Notifications are sent to mobile devices and access to the product management interface from a mobile browser is provided but given screen sizes it is best managed from a desktop browser
• Accessibility testing: Sophos has undertaken formal accessibility testing (including third-party audits and manual testing with screen readers and speech-recognition tools) for some products, especially mobile apps. However, there is no publicly available, product-wide statement detailing assistive-technology testing for the entire Sophos Central interface
• API: No
• Customisation available: Yes
• Description of customisation: The sensor name and description can be modified. You can also define lists of domain names and protocols that should be excluded from detections.

Scaling

• Independence of resources: "Sophos NDR utilizes a cloud-native architecture hosted on AWS that automatically scales compute and storage resources to handle variable global loads, ensuring consistent performance.; ; Crucially, resource-intensive packet inspection occurs locally on sensors within the customer’s own environment, rather than in the shared cloud. Only optimized telemetry is transmitted to the platform. This edge-processing model guarantees that high traffic volumes or surges in one customer’s network do not degrade service quality or latency for other users. Additionally, strict logical isolation ensures tenant data remains segregated within the multi-tenant Data Lake."

Analytics

• Service usage metrics: Yes
• Metrics types: "Application Metrics: It identifies and categorizes applications running on the network (Application Visibility/Shadow IT), reporting on usage volume and risk levels.; ; Infrastructure Metrics: It monitors network flow data, device profiles (IoT/OT identification), and the health/performance status of the NDR sensors themselves."
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Sophos

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Data Erasure
  • Degaussing

Data importing and exporting

• Data export approach: "Users can export data directly from the Sophos Central console. Logs, reports, and event data can be manually exported in standard formats including CSV, PDF, and HTML.; ; For automated or bulk data extraction, users can utilize the Sophos Central SIEM Integration API. This allows for the programmatic retrieval of alert and event data (typically in JSON format) to be ingested into third-party SIEM or logging solutions (e.g., Splunk, ArcSight, Elasticsearch). All data extraction is self-service and can be performed at any time during the subscription period."
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF: Portable Document Format for scheduled and generated reports.
  • HTML: HyperText Markup Language for browser-based report viewing.
  • JSON: JavaScript Object Notation for API and SIEM data integration.
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON: Import exclusion lists and configurations via Sophos Central console.
  • TXT: Upload lists of trusted IP addresses or domains.
  • XML: Import object definitions via the Sophos API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service level targets are documented at https://docs.sophos.com/support/help/en-us/services-guide/level-targets/index.html
• Approach to resilience: "Datacentre Resilience The service leverages AWS Availability Zones (AZs). All critical infrastructure and data persistence layers are replicated across at least three physically separated datacenters (AZs) within the customer’s chosen region. This ensures that a power, hardware, or network failure in one facility does not result in service interruption.; Service Resilience Auto-Scaling: Workloads run in auto-scaling groups behind load balancers, allowing the platform to dynamically expand compute resources during high demand and automatically replace failed instances.; NDR Sensor Resilience: Sophos NDR sensors operate passively (out-of-band). If a sensor fails or loses cloud connectivity, it does not interrupt network traffic. Sensors buffer telemetry locally during temporary outages to ensure data completeness upon reconnection."
• Outage reporting: Scheduled outages are notified in advance via a banner notification with the Sophos Central management console. Unscheduled outages are notified via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Several pre-defined administrative roles can be assigned to admins that restrict access to sensitive log data as well as preventing them from making changes to settings and configurations.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Sophos enforces information security through comprehensive policies and processes aligned with ISO/IEC 27001. These include role-based access control and multi-factor authentication, data protection and privacy measures, and structured incident management for detection and response. Change management governs updates and configuration changes, while risk management identifies, assesses, and mitigates security threats. Business continuity and disaster recovery plans ensure service availability, and supplier security requirements protect third-party interactions. Regular audits, monitoring, logging, and continuous security awareness training reinforce compliance and resilience.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: "We have a defined change management process as outlined in our Sophos Information Security Policy. Changes to production applications, systems, and network infrastructure must be documented and approved through a standard process before being implemented. A risk analysis is also conducted and communications are rolled out to impacted stakeholders. "
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: At Sophos we take the security of our products and infrastructure very seriously. We regularly run penetration tests with 3rd party vendors and internal testers to find potential security concerns.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Sophos’ global security team monitor all logging data from Sophos Central and its related services 24/7/365. Sophos Central has forensic capabilities in the event of a data breach for rapid incident response.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Please see this link for more information about our Incident Reponse process: https://www.sophos.com/en-us/trust/incident-response
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Sophos provides a fully functional 30-day Free Trial of NDR via Sophos Central (typically activated with XDR). It includes the complete NDR virtual appliance sensor and Investigation Console with no feature limitations. Excluded: Hardware appliances (requires customer hypervisor like VMware/Hyper-V/AWS) and access after the 30-day expiration.
• Link to free trial: https://www.sophos.com/en-us/products/sophos-central/free-trial

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.