CONSCIA GROUP UK LTD

Palo Alto Networks Cyber Security by Conscia UK

Conscia UK services cover all Palo Alto Security Products including NGFW Firewalls, IPS, Panorama, Cortex XDR, Cortex XSOAR, DNS Security, Prisma Access, Prisma SASE, Prisma Cloud, Enterprise DLP. Assistance towards achieving Cyber Essentials accreditation.

Features

• Secure Endpoint Protection
• Web, Identity, Network visibility & enforcement solutions: DNS, DDI, DDoS
• Network Visibility & Enforcement
• Next-Generation Firewalls & IPS
• Zero Trust, Segmentation, ZTNA, VPN & MultiFactor Authentication (MFA)
• Secure Access Services Edge Solutions – Prisma
• Cyber services to help with Zero Trust and Segmentation design
• Managed Detection Response(MDR), XDR , EDR, Incident Response(IR) Services

Benefits

• Improved Security Posture
• Reduced business and operational risk
• Reduced System Complexity
• Improved, Simplified Security Management
• Automated alerts and monitoring
• Consolidate platforms and reduce security spend
• Improved threat visibility and control
• Significantly reduce time to detect breaches
• Reduce time to respond
• Achieve compliance and align to frameworks such as Cyber Essentials

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids-uk@conscia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

803452439504111

Contact

Ben Pammenter
0333 666 5777
bids-uk@conscia.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security

  Network security

  • Trusted network access and protection
  • Active application security
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Based on specific solution requirements

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: A variety of service level agreements are available depending on the service chosen and customer requirements (up to 24/7/365).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The Palo Alto Networks Software/Service includes a base level of support, provided directly by Palo Alto Networks as detailed in Palo Alto Networks’ service description and in accordance with Palo Alto Networks’ Terms and Conditions. Conscia UK provides enhanced support at an additional cost, delivered by expert engineers specialising in Palo Alto Networks technology. Enhanced support accelerates time to resolution of incidents and frees up the client’s time with Conscia UK taking ownership of resolving incidents with Palo Alto Networks, where necessary. Service desk operation extends to 24x7x365, with response times as little as 15 mins for incidents of critical priority.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Each client is assigned a project team, co-ordinated by a project manager and including a primary solution architect. This team will take on responsibility for setting up and configuring the solution. Each solution will be tailored to the clients' requirements, and a descriptive statement of works will be provided. Admin training will be provided as part of this work. End user training is optional. For those who require, Conscia UK can offer additional documentation that identifies the key outcomes the solution needs to deliver. This document will be used as a reference to measure success over the first 90 days after install.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: This will be defined within service take on.
• End-of-contract process: Contracts will not auto renew. It is the client’s responsibility to renew the contract for service to be maintained. The Conscia UK renewals team will initiate the renewal process 90 days prior to the contracted end date. Renewal documentation will be provided for clients to review before committing to another term.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Clients are available for a range of mobile devices for some of the security products. Features are similar to desktop versions. More information available upon enquiry.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: API interfaces are available for many of the platforms. Specific details vary depending on the platform. More information available upon enquiry.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: As this is a Palo Alto Networks cloud service, Palo Alto Networks themselves have processes in place to make sure users are not affected by demand from others. This process is well established and has been going on for many years.

Analytics

• Service usage metrics: Yes
• Metrics types: These are provided either through the dashboards of the individual products, or through central management portal, or via our bespoke monitoring service tools, if that service is taken. Features and comparison between these offerings available on request.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Palo Alto Networks

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Third party - managed by Palo Alto Networks.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All data is held in the cloud and is accessed from the admin dashboard. At any time, a client can download the data they create and store offline. There should not be a requirement for any data to be imported.
• Data export formats:
  • CSV
  • Other
• Other data export formats: API
• Data import formats:
  • CSV
  • Other
• Other data import formats: API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: This can be by various means to be defined within the high level design phase.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Conscia UK will adhere to each client's individual codes of connection and comply with all specified connectivity requirements and standards.

Availability and resilience

• Guaranteed availability: Full details provided by Cisco in the link below https://www.cisco.com/c/dam/en_us/about/doing_business/legal/isb1_xaas_customer_tc/Cisco_IaaS_SLA.pdf
• Approach to resilience: Full details provided by Cisco in the link below https://www.cisco.com/c/dam/en_us/about/doing_business/legal/isb1_xaas_customer_tc/Cisco_IaaS_SLA.pdf
• Outage reporting: Real time information on outages regarding Cisco Security services can be found via the Cisco Cloud Services page : https://www.cisco.com/c/en/us/support/web/cloud-status.html

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Admin users are configured in the admin dashboard and authenticated based on username and password. Upon service set up Conscia UK will assign the master admin. The master admin will then control all other settings.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Conscia UK has an Information Security Management System (ISMS) in place certified to ISO 27001:2013. This includes policies, processes and procedures based on information security best practice. The ISMS and all IS related issues are managed by our Information Security Management team headed up by the role of the Information Security Officer (ISO). The ISO is our Director of Business Operations who sits on the Company Board of Directors.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Palo Alto Networks is a world leader in their cloud software and services market. Palo Alto Networks own and control configuration and change management of their cloud software and services. Security is integrated into Palo Alto Networks software and services development lifecycle.; ; Conscia UK plays a part in this process, conducting our own due diligence relating to early release developments and providing feedback into Palo Alto Networks. This is conducted under Conscia UK’s Portfolio Management process which examines products and service developments. Clients taking enhanced support services from Conscia benefit from our insight and knowledge gained from this activity.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Conscia UK operates a Security Operations Centre (SOC) to monitor clients.; ; Our SOC detects threats across multiple tools and can isolate endpoints when serious issues arise as needed.; ; We run proactive problem management: engineers review incidents and investigate repeats to find root causes. We triage critical vulnerabilities within 4 hours, high within 8, and medium/low during weekly maintenance windows.; ; Threat intelligence sources include vendor PSIRT advisories, CVSS scoring data, and Cisco Talos.; ; We commission certified penetration tests on our infrastructure and advise annual independent external testing of client networks. This complements ISO 27001, ISO 14001, and Cyber Essentials Plus certification.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We combine our in-house 24/7 monitoring & detection tools with direct advanced detection tools within the vendor platforms and solutions we provide, e.g. Secure Endpoint, Secure Network Analytics and Secure Access that continually monitor, alarm and alert vulnerabilities & anomalies detected across monitored environments. We run regular security posture reviews and configuration audits ensuring client alignment to best practice deployment and with the latest patches. We escalate potential compromises via runbooks, contain threats, investigate scope, remediate with clients, and update playbooks to prevent recurrence. SLAs vary dependant on the service purchased; standard reactive support response SLA’s start from 30 minutes.
• Incident management type: Supplier-defined controls
• Incident management approach: Our Technical Services Centre operates 24x7x365 with ITIL v3/4-based incident management procedures, validated by Vendor accreditation audits. Incidents are logged, categorised by severity, prioritised, and assigned to skilled engineers, with defined escalation paths and service level targets ensuring swift resolution. Comprehensive runbooks and documented procedures for outages, security events, and performance issues significantly reduce resolution times. Incident reports, accessible via a web portal, provide real-time updates, detailed resolution information, and historical records for audit and compliance purposes. This ensures consistent and rapid response to incidents while maintaining transparency and accountability.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 35%
• Between £250,000 and £500,000: 38%
• Between £500,001 and £1,000,000: 39%
• Between £1,000,001 and £2,500,000: 40%
• Between £2,500,001 and £5,000,000: 42%
• Over £5,000,001: 45%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited T/A British Assessment Bureau Ltd
• ISO/IEC 27001 accreditation date: Monday 17 February 2025
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 certification covers the provision of hardware, software, and support, as well as professional services, management, and optimisation, integrating with Cisco systems, utilising Cisco-developed tools and support-specific APIs to commercial and public sector clients throughout Europe.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Amtivo Group Limited T/A British Assessment Bureau Ltd
• ISO 9001 accreditation date: Monday 17 February 2025
• What the ISO 9001 doesn’t cover: Our ISO 9001 certification covers the provision of hardware, software, and support, as well as professional services, management, and optimisation, integrating with Cisco systems, utilising Cisco-developed tools and support-specific APIs to commercial and public sector clients throughout Europe.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 80a9551b-f5a7-4a31-80e4-946fb693c8bd
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E4deff40-f60f-4766-8b36-d30e9aade5b9
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids-uk@conscia.com. Tell them what format you need. It will help if you say what assistive technology you use.