Bright Cyber

Panorays

Panorays automated Third Party Risk Management (TPRM) platform provides vendor discovery and tiering, customizable risk assessments, continuous monitoring, real-time alerts, integrations, collaboration portals, and reporting. Panorays supports workflows, compliance with regulatory standards, integration with procurement and GRC systems through REST API, ensuring adaptability and risk management across the vendor lifecycle.

Features

• Comprehensive risk assessment and scoring
• Continuous monitoring and real-time alerts
• Compliance management and regulatory support
• Vendor onboarding and offboarding management
• Documentation and evidence collection
• Advanced reporting and analystics
• Risk remediation and task management
• vendor collaboration and communications tools
• Integration with existing security and IT systems
• User friendly interface and customization options

Benefits

• Accurately visibility of vendor risk in real time
• Stay ahead of emerging risks within your supply chain
• Ensure adherence to DORA, GDPR, CCPA, PCI DSS, and regulations
• Facilitate risk management throughout different stages of the vendor lifecycle
• Leverage vendor information data for better decision making
• Tailor different reports to different stakeholders and use cases
• Remediate based on business impact, risk appetite, and priority
• Streamlines vendor communication and remediation steps
• Tailored user experience and dashboards that present relevant data
• Automate vendor management to save time and money

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bright-cyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

807526254071940

Contact

Murray Pearce
07788 560 801
sales@bright-cyber.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Governance, risk and compliance

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Panorays is a fully managed, multi-tenant SaaS platform that operates exclusively as a cloud-based solution and does not support private cloud, on-premises, or hybrid deployment models.
• System requirements:
  • Panorays is a SaaS platform accessible by a browser.
  • There are no additional system requirements

User support

• Email or online ticketing support: Yes
• Support response times: Panorays provides the following Support Response Times: Standard support issues are responded to within one business day for non-critical inquiries, while premium support offers faster response times for critical issues, potentially within a few hours. Escalation procedures are in place for urgent issues.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Panorays provides 24/7/365 access to its SaaS platform and offers comprehensive support through a dedicated support team, professional services, and a knowledge base for technical support. Each customer is assigned a dedicated Customer Success Manager who leads onboarding, implementation, and ongoing support, including live enablement sessions, hands-on guided learning, and ongoing guidance post-launch. Support channels include direct assistance from the Customer Success Manager, professional services, and access to a comprehensive knowledge base with documentation and pre-recorded training videos. Standard support includes responses to issues within one business day for non-critical inquiries, while premium support offers faster response times for critical issues for higher-tier customers. Support and operations, including onboarding, implementation, training, and ongoing assistance, are included in the annual licensing fee, which is based on the number of vendors and assessment types, with unlimited users at no extra charge. Additional costs may apply for advanced integration or professional services depending on complexity and requirements. Panorays does not provide a dedicated technical account manager or cloud support engineer, but each customer is assigned a dedicated Customer Success Manager who fulfills a similar role in leading onboarding and ongoing support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Panorays provides comprehensive training and user documentation through a variety of formats. Training is delivered remotely, typically via live enablement sessions over Zoom, and includes hands-on guided learning tailored to both administrators and end-users. These sessions are interactive, recorded for internal reuse, and led by a dedicated Customer Success Manager during onboarding and implementation. In addition to live training, Panorays offers self-service materials such as how-to articles, documentation, and pre-recorded training videos, all accessible through a knowledge base and Help Center for ongoing learning and support. Ongoing guidance is available post-launch, and professional services can be engaged for additional needs. Comprehensive product documentation is provided to assist with platform navigation and utilization.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Upon termination of the contract, Panorays ensures that customer data will be available for download via the Platform for up to 30 days, after which the data retention period ends.
• End-of-contract process: Upon termination of the contract, Panorays ensures that customer data will be available for download for up to 30 days, after which the data retention period ends. Customers can request a formal signed company letter confirming data deletion by contacting their dedicated Customer Success Manager (CSM) or Account Executive (AE). Additionally, Panorays will promptly return all documents, notes, and other tangible materials representing the information, in the original format (such as PDF or Excel), or as shared, within approximately 2-3 business days upon termination, expiration, or written request.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Panorays conducts accessibility reviews in quality assurance, gathers user feedback, and provides accessible customer support, including the ability to accommodate requests for alternative formats.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Panorays is a SaaS platform accessible via a browser with no installation required. The service interface is user-friendly, intuitive, and customizable to reflect organizational branding, supporting tailored workflows, customizable dashboards, and reports. Role-based access control (RBAC) and attribute-based access control (ABAC) ensure users only see UI elements relevant to their roles, with granular identity and access management. The platform is designed for both business and technical users, with ongoing improvements for accessibility, localization, and usability across devices.
• Accessibility standards: None or don’t know
• Description of accessibility: Panorays is committed to improving accessibility for users with disabilities and is actively evaluating formal accessibility standards such as WCAG 2.1, EN 301 549, and ISO 30071-1 as part of its development roadmap. The platform is designed to be compatible with assistive technologies, and some accessibility considerations have already been implemented to enhance general usability.
• Accessibility testing: Panorays conducts accessibility reviews in quality assurance, gathers user feedback, and provides accessible customer support, including the ability to accommodate requests for alternative formats.
• API: Yes
• What users can and can't do using the API: Users can set up the service through the Panorays REST API and webhooks, enabling automated, bi-directional data exchange and integration with external systems such as ITSM, GRC, procurement, SIEM, Privacy Management, and CRM tools. The API supports bulk import and export of vendor data in formats such as .xlsx and .csv, automated onboarding, workflow automation, and real-time alerts. Users can create custom workflows, define automation rules and triggers, set up approval hierarchies, and automate actions such as onboarding, risk assessment, remediation, reassessment, and offboarding. Changes to vendor data, scores, and responses can be made via the RESTful APIs, and all integration activities and data flows can be managed and tracked for each vendor. There are no rate limitations with the API. However, for some systems, pre-built integrations may not be available, requiring custom implementation using the REST API, and the level of effort will depend on the specific requirements and environment. Professional services are available for setup, onboarding, and customization, and additional costs may apply for advanced integration support.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Panorays offers extensive customization capabilities across its platform. Users can customize dashboards and reports, tailoring them to display specific metrics, risk information, and key insights required by their organization. The interface can be branded with organizational logos, color schemes, and corporate identity. Workflows, questionnaires, and assessments are fully customizable, allowing organizations to create, modify, and personalize questions, scoring logic, and templates to align with business, regulatory, and stakeholder requirements. Access controls, including roles and permissions, can be defined and managed to ensure users only see the data and functionality relevant to their responsibilities.; Customization is performed through self-service features such as drag-and-drop widgets, advanced filtering, custom templates, and dynamic question logic. Administrators can configure access levels, workflows, and branding, while users can personalize dashboards and reports to their needs. Automated workflows support recurring assessments, evidence collection, and remediation processes.; Administrators within the customer organization are primarily responsible for managing and implementing customizations, including user roles, permissions, branding, and workflow configurations. End-users can personalize certain elements, such as dashboard views and report filters, within the permissions set by administrators.

Scaling

• Independence of resources: The platform is built for high availability and reliability, operating on Google Cloud Platform (GCP) with multi-region redundancy and automatic failover mechanisms to maintain service continuity even if one region or server fails. Panorays commits to 99.9% or higher uptime, and optimizes response times for all users, ensuring minimal latency and quick access to functionality. Real-time monitoring and performance dashboards allow proactive detection and resolution of issues before they impact users. The platform is designed to scale seamlessly, supporting unlimited vendor assessments and workloads without performance restrictions, ensuring that the activity of one user does not negatively impact others.

Analytics

• Service usage metrics: Yes
• Metrics types: Performance monitoring and reporting: Real-time monitoring and dashboards display key metrics related to system availability, response times, and data processing speeds, providing transparency and proactive issue detection.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Panorays

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: In addition to encryption for data at rest, Panorays protects data at rest through a combination of best practice encryption protocols, full disk encryption for all portable devices and storage media, and strict security controls for sensitive and restricted data. Databases are protected using best practice encryption, and all AI/ML datasets and customer data classified as Restricted Sensitive are encrypted both at rest and in transit. T
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can export their data through the platform, dashboards, and API in various formats, including CSV, Excel (.xlsx), and PDF. Bulk data export is supported via the user interface, a strict Excel format, and the REST API. Integrations enable automated data export to GRC systems or BI tools. Upon contract termination, customers can export their data for up to 30 days before secure deletion, with written confirmation available upon request. Professional services are available to assist with data migration, and the Customer Success Team provides onboarding, implementation, customization, and handoff support.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: (a) Authentication Mechanisms:(i) Network Access Control: We implement IEEE 802.1X for network access control to secure wireless connections.(ii) Device Authentication: Device authentication is enforced using EAP-TLS.(iii) User Authentication: Multi-factor authentication (MFA) is required for users accessing corporate platforms. MFA for wireless devices is used for management access only. (b) Network Segregation:Segregated Networks: Guest wireless networks are fully segregated from corporate networks using firewalls and VLANs to prevent unauthorized access. (c) Encryption Standards:End-to-End Encryption: Corporate wireless networks employ WPA2 and TLS 1.2 or higher to ensure end-to-end encryption of data.

Availability and resilience

• Guaranteed availability: Panorays guarantees a clearly defined Service Level Agreement (SLA) of 99.5% uptime availability for all agreed services. The platform operates on Google Cloud Platform (GCP), which provides a 99.99% availability SLA for its infrastructure, ensuring high reliability. Panorays is designed for high availability and reliability through multi-region redundancy, automatic failover mechanisms, and real-time performance monitoring. The platform is accessible 24/7/365, with routine maintenance scheduled during non-standard hours to minimize disruption. Additionally, Panorays adheres to high standards of availability as attested by ISO 27001 and SOC 2 Type 2 certifications, and maintains comprehensive disaster recovery and business continuity measures, including regular backups and data replication across multiple locations.
• Approach to resilience: Panorays is designed for resilience through a combination of high-availability cloud infrastructure, automated risk management, robust security controls, and comprehensive incident response. The platform operates on Google Cloud Platform (GCP) with multi-region redundancy, automatic failover mechanisms, and disaster recovery plans to ensure business continuity and data integrity. Panorays commits to a 99.9% or higher uptime SLA, with real-time monitoring and performance dashboards to detect and address issues proactively. Continuous monitoring, real-time threat intelligence, and dynamic risk scoring enable proactive identification and remediation of risks. The platform employs strong encryption for data at rest and in transit, secure authentication, and role-based access controls. Incident management protocols include prompt reporting, escalation, root cause analysis, and corrective actions to prevent recurrence. These measures collectively ensure that Panorays remains reliable, secure, and responsive, even in the face of disruptions or cyber threats.
• Outage reporting: Panorays delivers real-time alerts and instant notifications for outages or security incidents, ensuring prompt detection and resolution. The platform continuously monitors systems, automatically generates detailed incident reports, and provides customizable alert triggers based on severity. Clients are notified of incidents as soon as possible, but no later than 72 hours after discovery. All incident response actions are tracked for compliance and audit readiness, and post-incident reviews are performed to drive continuous improvement.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Users are authenticated through a combination of secure protocols and controls, including Single Sign-On (SSO) via SAML 2.0 and OpenID Connect, with support for both Service Provider (SP) and Identity Provider (IDP)-initiated login flows and Just-In-Time user provisioning. Multi-factor authentication (MFA) is implemented to require users to provide two or more verification factors before access is granted, and organizations can configure MFA enforcement according to their internal security policies, including requiring MFA or SSO for admin accounts. Role-Based Access Control (RBAC) is enforced throughout the platform, ensuring users only access data and functionality necessary for their responsibilities.
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted through a combination of role-based access control (RBAC) and attribute-based access control (ABAC), ensuring users can only access the data and functionality necessary for their roles. All permissions and entitlements are reviewed on a scheduled basis and can be managed by an administrator within the customer tenant. Strong authentication methods, including SAML 2.0 Single Sign-On (SSO) and multi-factor authentication (MFA), are enforced throughout the platform.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: Management access is authenticated using a combination of security controls, including Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC) for granular identity and access management. The platform supports Single Sign-On (SSO) via SAML 2.0 and OpenID Connect (OIDC) protocols, enabling secure authentication and authorization through integration with identity providers. Multi-Factor Authentication can be enforced with two or more verification factors. Permissions are reviewed on a scheduled basis, and access controls are managed by administrators within the customer tenant. All user requests are verified against their authorizations, and audit logs are maintained to track authentication, authorization events, and configuration changes.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Anecdotes is the platform provider and they adhere to SOC 2 Type 2, SOC 3, ISO 27001, ISO 42001 as well as ISO 27001. Bright Cyber has Cyber Essential Plus certification.
• Information security policies and processes: Panorays approaches security governance through a comprehensive, multi-layered strategy that integrates information security into all aspects of operations and project management. A high-level working group, including senior management, the CISO, and key stakeholders such as Cyber Support and the SOC Team, oversees the planning, implementation, and monitoring of security initiatives to ensure alignment with business objectives and compliance with industry standards like ISO 27001 and SOC 2. The platform leverages automation, dynamic workflows, and AI-driven tools to streamline risk assessments, evidence collection, and remediation processes, supporting scalability and efficient management of third-party risk. Regular meetings are held to review progress and address challenges, and collaboration with cross-functional teams is emphasized to integrate security into daily operations and long-term strategies. Panorays maintains auditable trails for compliance, supports integration with GRC and procurement systems, and provides configurable dashboards for risk prioritization and reporting.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Panorays tracks the components of its services and their changes through comprehensive audit trails, historical data management, and version control. All user activities, system changes, and task-related communications are documented in detailed, tamper-proof audit logs, which are securely stored and include information on who made each change, what was changed, and when.; Changes are assessed for potential security impact through continuous monitoring, automated alerts, and risk trend analysis.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Panorays conducts continuous automated vulnerability scans (at least weekly), monthly external scans, and annual penetration tests. Patch management is governed by a documented, approved, and annually reviewed procedure, ensuring timely and effective patching of all systems. Patches are assessed based on criticality and business impact, with high-priority patches addressed first and deployed promptly to address the latest security vulnerabilities. Panorays obtains information about threats from multiple sources, including OSINT, dark web monitoring, threat intelligence feeds, and public breach reports, enabling real-time alerts and dynamic risk scoring for comprehensive threat monitoring and response.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Panorays identifies potential compromises through continuous, real-time monitoring of third-party systems, delivering instant alerts for suspicious activities, breaches, vulnerabilities, and changes in risk scores. Upon detection of a potential compromise, Panorays initiates an incident response workflow that includes real-time alerts to relevant stakeholders, assignment of incident resolution tasks, root cause and impact analysis, and the creation of actionable remediation plans. Panorays maintains a 24/7 SOC team for first-tier incident response and notifies customers of incidents involving their data within 72 hours of discovery, ensuring prompt communication and resolution. Automated workflows and centralized dashboards enable rapid response and tracking of incidents.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Panorays have Information Security Incident Management Policy which is approved by senior management, reviewed annually, and includes clear protocols for incident reporting, escalation, and investigation. Customers are notified of incidents as soon as possible, but no later than 72 hours after discovery. Incident root cause and impact analysis is conducted, followed by corrective actions to prevent recurrence. All incident response actions are tracked for compliance and audit, and post-incident reviews are performed for continuous improvement. Panorays maintains a 24/7 SOC for threat monitoring and first-tier incident response, and regularly tests its Incident Response through tabletop exercises and live simulations.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Users get assess to 5 suppliers with the ability to send questionaires and risk ratings. There is no time limit.
• Link to free trial: https://panorays.com/free-account/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A7fe099d-6d71-4e3a-8eb1-166e82e5978f
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bright-cyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.