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Capventis

Text Analytics Clarabridge - XM Discover

Some of the most actionable customer insights are hidden deep in open text responses. Text Analytics instantly analyses customer feedback so you can understand what matters most. Capventis utilises Qualtrics leading XM platform to generate actionable insights from survey responses, social media posts, voice recordings, website feedback & more.

Features

  • Clarabridge Implementation
  • Topic Modelling
  • Speech to Text
  • Advanced Analytics (Predict iQ, Text iQ, Driver iQ)
  • Conversational Analytics
  • eXperience Management
  • Advisory Consulting Services
  • Qualtrics Implementation
  • Customer eXperience Program
  • Advisory Consulting Services & Training

Benefits

  • Easy to Use
  • Flexible
  • Better Decision Making
  • Ability to capture customer, employee and market insights
  • Allows for data driven decision making process
  • Business able to respond to customer needs
  • Ability to analyse trends in the market place
  • Analyse Customer eXperience through the customer journey process
  • Analyse the Employee eXperience through the employee lifecycle
  • Efficient use of resources

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@capventis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

8 0 8 8 9 4 9 4 9 6 3 3 8 4 3

Contact

Capventis Brian O'Flynn
Telephone: +44 845 313 8696
Email: marketing@capventis.com

About the service

Service categories

Cloud Support Services

Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination
  • Other

Service scope

Service constraints
Customers are always on the latest version of the platform as upgrades are mandatory. Service usage is strictly limited to the volumes (e.g., Survey Responses, FTEs) purchased or under the annual subscription. Exceeding limits may result in restricted access or requirement to purchase additional capacity.

User support

Email or online ticketing support
Yes
Support response times
* Severity 1 (Critical)
Service Down/Unavailable; Total halt of business operations.
- 1 hour or less (24x7 coverage)

* Severity 2 (High)
Major functionality impaired; Significant impact on core business operations,
- 4 hours or less (24x7 coverage)

* Severity 3 (Medium)
Partial loss of non-critical functionality; Workaround available.
- Next Business Day (during local business hours)

* Severity 4 (Low)
General question, minor issue, or request for enhancement.
- 2 Business Days (during local business hours)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
Yes, the Qualtrics Webchat/Feedback interface has been tested with users who require assistance as part of its commitment to WCAG 2.1 AA standards.

Testing is conducted through two main channels:

Internal QA: Qualtrics' dedicated accessibility teams integrate user research and QA throughout the development lifecycle, specifically testing with popular assistive technologies such as JAWS, NVDA, and VoiceOver to ensure seamless keyboard navigation and screen reader functionality.

External Validation: The platform undergoes external review and certification (e.g., via WebAIM) to validate conformance across critical, user-facing components.

These processes confirm that the interface structure and controls are accessible. However, it is crucial for buyers to note that the final accessibility of the content created and deployed within the webchat remains the customer's responsibility to ensure compliance.
Support levels
Self-Service (Tier 0): Users access a vast knowledge base, documentation, and the Qualtrics Support AI Assistant for immediate answers to common issues.

Technical Support: Available 24/7/365, primarily for licensed users to submit tickets regarding product questions, troubleshooting, and technical issues. This includes assistance from senior product specialists for complex issues.

Account Services Support: Handles non-technical requests, such as licensing, billing, upgrades, and general account administration.

Enterprise Support (Elevated): An enhanced support option for premium customers, offering rapid and proactive assistance from senior product specialists and dedicated Technical Success Managers (TSMs) for strategic guidance.
AI chatbot
Yes

Supplier type

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Qualtrics

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £800.00 £800.00
Associate business architect £1,000.00 £1,000.00
Business architect £1,200.00 £1,200.00
Lead business architect £1,400.00 £1,400.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,000.00 £1,000.00
Senior data architect £1,200.00 £1,200.00
Chief data architect £1,400.00 £1,400.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,000.00 £1,000.00
Senior enterprise architect £1,200.00 £1,200.00
Lead enterprise architect £1,400.00 £1,400.00
Principal enterprise architect £1,600.00 £1,600.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £900.00 £900.00
Solution architect £1,000.00 £1,000.00
Senior solution architect £1,200.00 £1,200.00
Lead solution architect £1,400.00 £1,400.00
Principal solution architect £1,600.00 £1,600.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £900.00 £900.00
Technical architect £1,000.00 £1,000.00
Senior technical architect £1,200.00 £1,200.00
Lead technical architect £1,400.00 £1,400.00
Principal technical architect £1,600.00 £1,600.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,600.00 £1,600.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,600.00 £1,600.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £900.00 £900.00
Analytics engineer £1,000.00 £1,000.00
Senior analytics engineer £1,200.00 £1,200.00
Lead analytics engineer £1,400.00 £1,400.00
Head of analytics engineering £1,600.00 £1,600.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £900.00 £900.00
Data analyst £1,000.00 £1,000.00
Senior data analyst £1,200.00 £1,200.00
Principal data analyst £1,400.00 £1,400.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £900.00 £900.00
Senior data engineer £1,000.00 £1,000.00
Lead data engineer £1,200.00 £1,200.00
Head of data engineering £1,400.00 £1,400.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £800.00 £800.00
Associate data scientist £900.00 £900.00
Data scientist £1,000.00 £1,000.00
Principal data scientist £1,200.00 £1,200.00
Lead data scientist £1,400.00 £1,400.00
Head of data science £1,600.00 £1,600.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,200.00 £1,200.00
Lead machine learning engineer £1,400.00 £1,400.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £800.00 £800.00
Junior business analyst £900.00 £900.00
Business analyst £950.00 £950.00
Senior business analyst £1,000.00 £1,000.00
Lead business analyst £1,200.00 £1,200.00
Head of business analysis £1,400.00 £1,400.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
55574208-e6fd-4dd0-a314-778170561f4b
Cyber essentials plus
No
Cyber Essentials Alternative
You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@capventis.com. Tell them what format you need. It will help if you say what assistive technology you use.