Wavenet

Shadow-Planner (BCM planning & Software tool)

Shadow‑Planner is a cloud-based BCM and OR SaaS tool covering the full continuity lifecycle, including BIA, dependency mapping, planning, testing, playbooks, contacts, dashboards, mass communications and automated task management. It can also be self‑hosted and includes an award‑winning mobile app for accessing plans, documents and emergency information.

Features

• Business Continuity Programme Management Dashboard
• Business Impact Analysis (BIA) & Graphical Dependency Mapping
• Real Time Dependency Gap Analysis
• Risk Capture & Management
• Business Continuity Strategies
• BC Plans & Playbook creation
• BC Programme Reporting
• Business Continuity Exercising & Reporting
• Manage Business Contacts and Contact Groups
• Emergency Mass Communications via SMS & Email

Benefits

• Provides full visibility of the Business Continuity Programme
• Manage by exception. The system takes care of reminding people
• When tasks not completed, automatic escalations can occur if required
• Gain insights into policy compliance status
• Define important business services, critical business areas and more
• Define recovery strategies for all areas of the business
• Develop and Manage your testing and exercising programme
• Create playbooks, integrate system data such as BIA and more
• Provides a single tool to manage all Business Continuity Plans

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

815273012724898

Contact

Joe Ewins
0333 234 0011
publicsector@wavenet.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Storage

  Data replication and protection

  • Data Protection Software
  • Backup and Recovery Reporting Software
  • Replication Management Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Mobile App only available to IOS and Android
• System requirements:
  • Internet Browser
  • IOS Mobile Device
  • Android Mobile Device

User support

• Email or online ticketing support: Yes
• Support response times: Depending on priority levels Wavenet has different response times but all are Mon-Fri 9-5:30; ; P1- Within 30 mins; P2- Within 3 working hours; P3- Within 1 working day; P4- Within 10 working hours; P5- Within 2 working days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Any customers on managed support will have a dedicated account manager and will be assigned a support team of engineers ranging from 1st line to 3rd line in ability as appropriate. With further escalation points available outside of support team, to follow through with issues until resolution.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Wavenet provides full implementation services to assist our buyers, they are assigned a dedicated implementation consultant.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats:
  • XLS
  • CSV
  • DOCX
• End-of-contract data extraction: Shadow-Planner has an integrated Export tool to allow users to extract their data as required
• End-of-contract process: At the end of the contract the Shadow-Planner contract termination process is instigated. The procedures will be sent out to the client. These procedures ensure that access to Shadow-Planner is disabled and that the production server is taken offline; data is subsequently deleted from all servers in a secure manner. This process should be completed within one month and a report is sent to you when the process is complete.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Can be supplied upon request

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app delivers plans, playbooks, documents, emergency contact groups and contact information in a secure way. The mobile app synchronises data directly onto the device meaning content can be viewed even if mobile signal is unavailable. Using the native functionality of the mobile device users can also send SMS and emails to targeted groups or individuals.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API pack allows users to easily interface between Shadow-Planner and software such as; HR Systems, IT CMDB Systems and external emergency mass communication tools.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Shadow-Planner maintains a unique style sheet for each organisation, ensuring that content created through the planning and reporting module aligns with the established; look and feel of other documents in the organisation. This includes colour schemes, fonts, headers, footers, and more, all customisable based on your individual style sheet. There is also a custom field capability where administrators can add their own custom fields to collect additional data in several areas of the tool.; In addition, Shadow-Planner has a language editor enabling the organisation to customise the language used within the tool and reports to that of their own choosing.

Scaling

• Independence of resources: Data is hosted in Azure which allows for storage and processing to be scaled as required

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Using Shadow-Planner's integrated Export tool
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLS
  • DOCX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • XLS
  • DOCX

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: We also use HTTPS. Data can also be encrypted using a private key prior to being transmitted out of Shadow-Planner
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We have expected uptime/availability of 99.982% per year.
• Approach to resilience: Shadow-Planner is hosted in two independent zones within the UK South Azure data centre which provides resiliency. Should there be an issue at UK South Shadow-Planner can be recovered to UK West data centre.
• Outage reporting: The platform is monitored within our LogicMonitor instance which is configured to provide email alerts in the event of any outages, Identity and authentication

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Users are restricted by policy level which can be overseen by the system administrator. This includes the restriction of supplier access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Wavenet operates a comprehensive Information Security Policy in line with ISO27001
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Wavenet's ITIL v3 aligned service management tool meets ISO 27001 guidelines, governing core ITIL processes including, but not limited to, incident, problem, change, release, configuration, service level management and service catalogue functions
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scanning is included in the Wavenet security framework, to help monitor the effectiveness of existing security controls and identify any weaknesses. The IT security Manager in consultation with Head of Compliance shall coordinate vulnerability scanning activities including: identifying the scope of testing and monitoring manufacturer and vendor sites for information updates regarding vulnerabilities Should the vulnerabilities be assessed as not posing an immediate threat to operations, security patches or code fixes shall be subject to change control requirements ( testing etc.) prior to deployment. Wavenet support record activities in a service management ticket for tracking and audit purposes
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring of our platforms is done from our segregated and ISO27001 compliant management platforms, we protect the platform itself and its perimeter edge with Wavenet owned and operated solutions, not in any way tied to logical customer implementations within these platforms. Each customer as part of any service has our standard security and monitoring products deployed with pre-agreed alert classifications and thresholds set as part of our typical managed service. Potential compromises are identified in our centralised monitoring solution, with accompanying detailed information of the platform and customer which auto generates an incident in our ticketing systems.
• Incident management type: Supplier-defined controls
• Incident management approach: Predefined processes are in place for common events Users can report incidents via the web portal or email in the event of an incident Wavenet will issue customer updates as per the agreed frequency on the progress of a resolution or workaround. This may include initiating and leading conference calls, bridges or meetings. Create MI reports where required, validating content is customer appropriate. Issue to service delivery management. Publish the MI report to the customer as defined by the customer SLA.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems
• ISO/IEC 27001 accreditation date: Thursday 18 July 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: United Registrar of Systems
• ISO 9001 accreditation date: Monday 12 August 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 39aabf05-4ab8-4ee7-adcd-3318af1f9d2f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6cc5c85d-03f1-446c-9e9d-7338dfb9f0ce
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.