INFRATECH SYSTEMS LIMITED

Acronis Cyber Protect Cloud (Backup, Security, Management)

Acronis Cyber Protect Cloud delivers unified cyber protection by integrating backup, disaster recovery, advanced AI‑driven cybersecurity, and endpoint management in a single platform. It simplifies MSP service delivery, strengthens resilience against ransomware and threats, automates IT tasks, and ensures rapid recovery and compliance—boosting operational efficiency and reducing complexity.

Features

• Integrated backup and cybersecurity in one platform
• AI-powered anti-malware and ransomware protection
• Cloud, on-premises, and hybrid deployment support
• Continuous data protection for critical workloads
• Patch management for Windows and third-party apps
• Remote desktop and assistance capabilities built-in
• Advanced threat detection and remediation tools
• Secure file sync and share features
• Automated backup scheduling and flexible retention
• Centralised management console for complete visibility

Benefits

• Simplifies IT operations and reduces tool sprawl
• Minimizes downtime with fast recovery capabilities
• Enhances security with proactive threat defense
• Ensures compliance with built-in data protection standards
• Reduces costs with unified, all-in-one solution
• Protects against data loss across all environments
• Supports remote work with secure access tools
• Boosts productivity through automation and integration
• Scales easily with growing business needs
• Improves visibility and control over all endpoints

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@infratechsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

816231025916481

Contact

William Crawforth
020 3866 1180
contact@infratechsystems.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Production and grid management
  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
  • Social Security Administration
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Cyber Protect Cloud unites backup & DR with next-generation, AI-based anti-malware, and antivirus, with device management (vulnerability assessment & Patching).; ; Customers get a Core offering, and advanced features can be added if needed, to help reduce costs, and only pay for what you need.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Management console accessed through supported browsers
  • Firewall access to backup servers
  • Windows, MacOS, iOS, Android, Linux

User support

• Email or online ticketing support: Yes
• Support response times: We respond within 1 hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Screen reader compatibility, keyboard navigation to ensure the bot is fully operable without a mouse, testing that the interface supports high-contrast modes and large text resizing.
• Onsite support: Yes, at extra cost
• Support levels: Infratech Systems support teams are available Monday to Friday, 8am-8pm, with 24/7 availability to log incidents. A named technical account manager will be provided. Service desk and email with 4 levels of support - P1 through to P4 requests are available. The costs are based on the size and scale of the implementation. Annual renewal with discounts for multiple years purchased in advance.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Customers are supplied with professional services support, user guides, online video tutorials for self-service. If required, we can offer remote and onsite training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be downloaded via the Console at end of the service; ; Data can also be uploaded to hardware (NAS, USB Drive) and shipped to the customer at an additional cost
• End-of-contract process: At the end of contract, data can be downloaded via the console for retention/archiving if required. If there is a requirement for us to copy data to physical devices and ship these to customer locations, this is charged extra.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Users access all features of the service via a single point of management within a web browser.
• Accessibility standards: None or don’t know
• Description of accessibility: The Acronis Cyber Protect Cloud interface is designed with accessibility in mind and has been evaluated against the Web Content Accessibility Guidelines (WCAG) 2.0 and 2.1. Acronis has published a Voluntary Product Accessibility Template (VPAT) detailing conformance levels, with several criteria marked as supported or partially supported. Testing included both automated and manual methods, as well as compatibility checks with assistive technologies such as JAWS, ZoomText, and Dragon NaturallySpeaking. Acronis continues to improve its user experience to support a wide range of users, including those with disabilities, in alignment with recognised accessibility standards.
• Accessibility testing: Testing included automatic and manual accessibility evaluation, as well as assistive‑technology scenario testing with tools such as JAWS, Dragon NaturallySpeaking, and ZoomText to assess usability for people with disabilities.
• API: Yes
• What users can and can't do using the API: Alerts, Tasks, Account Management, Agent-Related Information / Details, Resource and Policy Management
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Acronis Cyber Protect Cloud is built on a multi-tenant, distributed cloud architecture with resource isolation per tenant. Each customer's data, workloads, and backup operations are logically separated and independently managed, preventing performance impact from other users. Load balancing, dynamic scaling, and regional data centers ensure consistent service availability and performance regardless of external demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Acronis Cyber Protect Cloud provides detailed service usage metrics via its management console and reports. These include storage consumption per tenant, protected workloads (devices, VMs, mailboxes), backup status, threat detection statistics, and active protection plan details. MSPs can monitor license usage, active alerts, recovery activities, and agent health. Reports can be customized and exported for auditing, billing, or SLA tracking.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Acronis

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Downloads are managed through the console
• Data export formats: Other
• Other data export formats: TIBX
• Data import formats: Other
• Other data import formats: TIBX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Standard availability guarantee is 99.9%
• Approach to resilience: Acronis Cyber Protect Cloud is architected for high resilience through a globally distributed, multi-tenant infrastructure hosted across certified Tier III and IV data centers. These facilities implement robust physical security, redundant power and cooling, and 24/7 monitoring. All critical components are designed with failover capabilities, including load-balanced services, clustered databases, and redundant network paths.; ; Data is stored with geo-redundancy where configured, allowing replication to multiple storage sites to ensure availability even during regional disruptions. Backup data is protected using AES-256 encryption at rest and TLS 1.2+ encryption in transit. System health and service uptime are continuously monitored, with automated remediation and alerting to minimize impact from hardware or software failures.; ; The Acronis platform supports recovery point and recovery time objectives (RPO/RTO) tailored to customer requirements, with local and cloud-based recovery options. Regular security patching, data integrity checks, and penetration testing contribute to operational resilience.; ; Acronis data centers comply with industry standards including ISO 27001, SSAE-18, and ISAE 3402.
• Outage reporting: Email alerts and the management portal

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to Acronis Cyber Protect Cloud management interfaces is secured through role-based access control (RBAC), ensuring users only see and manage resources relevant to their permissions. Multi-factor authentication (MFA) is enforced for all administrative accounts to prevent unauthorised access. Session timeouts and IP whitelisting can be configured for added control.; ; Support channel access is similarly protected—only authorised users can raise support tickets or access sensitive service data. All support interactions are logged and monitored. Acronis support staff follow strict access protocols, with access granted only when necessary and based on least-privilege principles. All actions are auditable for compliance and security.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our organisation follows a robust set of information security policies aligned with ISO/IEC 27001 and the UK Government’s cloud security principles. These policies cover data protection, access control, incident management, asset management, supplier security, and acceptable use. We enforce role-based access controls, regular vulnerability assessments, and endpoint protection across our infrastructure.; ; All staff receive mandatory information security and data protection training, with regular refreshers. Security incidents are managed under a defined incident response plan, including notification procedures and root cause analysis. We regularly review and update our security policies to reflect evolving risks, regulatory requirements, and service updates.; ; For services delivered via Acronis Cyber Protect Cloud, we leverage Acronis’s secure platform and adhere to their partner security guidelines, including secure provisioning, client isolation, and audit logging. Acronis data centres and infrastructure are certified to ISO 27001, SSAE-18, and other relevant standards, ensuring compliance and end-to-end protection.; ; Detailed policy documentation and evidence of controls are available on request to support due diligence or accreditation processes.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We maintain a structured configuration and change management process aligned with ITIL principles. All service components are tracked through their lifecycle using configuration management tools and documented in a central asset register. Changes follow a formal process including risk assessment, impact analysis, and approval workflows. Security implications are evaluated for each change, with input from technical and security leads. Approved changes are implemented in test environments before production deployment. Critical or high-risk changes are scheduled during maintenance windows with rollback plans in place. All changes and configurations are logged for audit, traceability, and compliance purposes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: External network vulnerability scans are carried out on daily base against all external interfaces (network devices and servers) of the Company assets. At least quarterly External vulnerability scans must be performed by Approved Scanning Vendor (ASV).
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Acronis has 24/7 monitoring of its infrastructure. Acronis’ Network Operations Center (NOC) takes the lead on incident identification process, identifies the root cause of a problem, and contacts the appropriate internal incident response team to triage the technology incident.; All response times are driven by internal SLAs targeted to meet 99.9% availability.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: In accordance internal Incident management procedure. Acronis’ incident management culture is based on global best practices. There are seven stages for handling every incident: Preparation, Identification, Containment, Eradication, Recovery, Lessons learned, Notification.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 day trial: During the trial, you can fully utilize all features of Acronis Cyber Protect. After the trial period, you’ll have the option to choose between the standard and advanced versions, as well as between the Cyber Backup and Cyber Protect editions

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Accredited by ASCB. Audit conducted by Citation ISO
• ISO/IEC 27001 accreditation date: Thursday 22 May 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Accredited by ASCB. Audit conducted by Citation ISO
• ISO 9001 accreditation date: Thursday 22 May 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E691951c-56e4-49ba-b74b-13938b139ba5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6d4d78fe-eef0-4704-b87e-d1cd0ae44db7
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@infratechsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.