Security Software Solutions Ltd (S3 Ltd)

KnowBe4: PhishER SOAR

PhishER Plus is KnowBe4’s lightweight Security Orchestration, Automation and Response (SOAR) platform to orchestrate your threat response and manage the high volume of potentially malicious email messages reported by your users.

Features

• Security Orchestration, Automation & Response (SOAR) Platform
• AI-powered phishing detection using machine learning (PhishML)
• Automated email categorisation as threat, spam, or legitimate email
• 'PhishRIP' email quarantine feature removes malicious emails automatically
• Microsoft 365 mailbox integration for threat search capability
• Automated user notification system for reported emails
• -Third-party integration with VirusTotal and Syslog tools
• Real-time threat identification and containment with AI analysis
• Incident alerts and comprehensive incident logs for tracking
• PhishER Plus gives Global Block List from whole KnowBe4 community

Benefits

• Enhanced Security: Automatically identify and isolate dangerous emails.
• Reduces manual review time by up to 99 percent!
• Employee Training: Turn real phishing attempts into training exercises.
• Proactive Protection: Block and remove threats before they reach users.
• Cost/Time Savings: Reduce the workload on your security team.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@s3-uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

820346870824795

Contact

Tony Mason
01628 362784
sales@s3-uk.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: KnowBe4 purchased Egress Email Cloud Security (In/Outbound) and that is now part of the platform. There are various modules you can add to the main Security Awareness Training Platform: AIDA (AI), PhishER SOAR, Security Coach (in the moment training) & Compliance Plus training.
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements:
  • Browser
  • Internet Connection
  • Chrome, Internet Explorer 11+, Edge, Chromium Edge, Firefox & Safari
  • https://support.knowbe4.com/hc/en-us/articles/204467478-Learner-Support-Browser-Compatibility

User support

• Email or online ticketing support: Yes
• Support response times: KnowBe4 provides email/online ticketing support Monday-Friday (9am-6pmGMT). Overseas offices have extended hours as an option. Tickets received outside of office hours will be worked by the next available operations centre, however no action can be guaranteed until next working day. Support prioritised by subscription level & impact.; Please see: https://www.knowbe4.com/hubfs/KnowBe4-Support-Document.pdf?t=1518625292505&hsLang=ja-jp ; Please see Service Level Agreement (SLA) for response times: https://www.knowbe4.com/legal/service-level-agreement. ; As a SaaS provider serving a global customer base, we maintain a uniform SLA across our entire customerbase. This consistency enables us to deliver reliable performance, scale efficiently, maintain our robust security protocols, and provide timely support to all customers.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We have a standard Service Level Agreement which is available to all customers, accessible for review at https://www.knowbe4.com/legal/service-level-agreement.; ; Every customer is assigned a dedicated Customer Success Manager (CSM) as part of their subscription, ensuring tailored support aligned with your organization’s unique goals and desired outcomes. CSMs are subject matter experts across all KnowBe4 products and serve as your liaison to technical support and product teams.; ; After deployment and onboarding, should you need any assistance, there are different options for getting in touch with us. The first is calling or emailing your CSM with your questions. If the CSM cannot address the issue, they will fill out a support ticket on your behalf. Alternatively, customers can submit a support ticket from the KnowBe4 platform/website or call our Help Desk line.; ; If the issue cannot be handled by our initial support, you would be directed to our Enterprise Support Level III. These support reps have the most intimate familiarity with KnowBe4 products, however, issues rarely come up that need this support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Implementation is very fast, easy and accommodating to staff schedules, and done within a fraction of the time of most other vendors. ; ; Please refer to the PhishER Quickstart Guide, here: https://support.knowbe4.com/hc/en-us/articles/360037250474-PhishER-Quickstart-Guide
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats:
  • Weblinks to KnowBe4 support centres: Learner Support & Knowledge Base
  • https://support.knowbe4.com/hc/en-us
• End-of-contract data extraction: During the applicable subscription term, Customer will have the ability to download a copy of its Customer Data contained in the Products in the form and format as such Customer Data exists in the Products. ; ; Upon termination, request can be given to delete data from active database. Backups will be retained along with audit trails for legal purposes. Retention is 1 yr database backups, 3 years audit trails. For details on KnowBe4's Data Retention Schedule, please refer to - https://support.knowbe4.com/hc/en-us/articles/1500008107581-KnowBe4-Data-Retention-Schedule- ; ; KnowBe4 follows NIST 800-88 guidelines for media destruction.
• End-of-contract process: Please refer to - https://www.knowbe4.com/terms
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: PhishER Plus’ front end dashboard is wigitized, allowing the organisation to customise the front end view upon login. Rooms can also be leveraged to grant an additional level of customisation for the viewing of information.
• Accessibility standards: None or don’t know
• Description of accessibility: "KnowBe4's service interface adheres to WCAG (Web Content Accessibility Guidelines), Section 508, and ADA (Americans with Disability Act); ; Our content is designed to meet the level AA standards for Web Content Accessibility Guidelines (WCAG) 2.1."
• Accessibility testing: We engage with external experts, including those with low-vision, no-vision, hearing impairments, and limited mobility. These individuals provide feedback on our modules based on testing of our content to ensure that every learner has a similar learning experience and the module functions as expected across multiple browsers and screen readers.
• API: Yes
• What users can and can't do using the API: KnowBe4’s API is a REST API.; ; The KnowBe4 API allows you to automate adding, updating or managing users and groups within KnowBe4 from your Identity Provider or HR systems. ; ; It then automatically integrates your security awareness training & phishing by pushing and pulling data such as user info, training results, and phishing data, enabling custom reporting, syncing with other security tools (like Splunk, Mimecast, PhishER), influencing user risk scores, and streamlining user management for a more comprehensive security posture. Available mainly for Platinum/Diamond subscription.; ; Please refer to our API documentation to ascertain compatibility. Our full API documentation can be found via the following link: https://developer.knowbe4.com/
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: PhishER Plus’ front end dashboard is wigitized, allowing the organisation to customise the front end view upon login. Rooms can also be leveraged to grant an additional level of customisation for the viewing of information.

Scaling

• Independence of resources: KnowBe4 services are built on scalable public cloud services and are architected to provide scalable solutions that minimise the impact of any specific customer. Each product is provisioned with the resources required to deliver the service. Shared components are built with redundancy and high-availability as a key element of their design

Analytics

• Service usage metrics: Yes
• Metrics types: Infrastructure metrics, KnowBe4 platform operates with 99.9% uptime, to be reviewed annually ; ; Reporting on phishing and training as well as a real time view through the administration dashboard. Includes user risk score.; ; Enterprise level reporting is available to report on all aspects of a simulated phishing campaign and training campaign.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: KnowBe4

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: KnowBe4 leverages AWS for data encryption in transit (TLS) and at rest (AES-GCM 256). KnowBe4 currently uses Load Balancer and CloudFront Security Policies supporting TLS 1.2 and higher. KnowBe4 uses the AWS Key Management Service (KMS) service to enable data at rest encryption across our products. We use this for encrypting data within databases, and data stored within object storage (S3). AWS KMS uses the Advanced Encryption Standard (AES) algorithm in Galois/Counter Mode (GCM) with 256-bit secret keys.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: During the applicable subscription term, Customer will have the ability to download a copy of its Customer Data contained in the Products in the form and format as such Customer Data exists in the Products.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Through Active Directory

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: KnowBe4 have a standard Service Level Agreement which is available to all customers, accessible for review at https://www.knowbe4.com/legal/service-level-agreement. ; As a SaaS provider serving a global customer base, we maintain a uniform SLA across our entire customer base. This consistency enables us to deliver reliable performance, scale efficiently, maintain our robust security protocols, and provide timely support to all customers.; KnowBe4 will remediate any agreed upon deficiencies within its stated vulnerability remediation SLA posted on https://www.knowbe4.com/terms.
• Approach to resilience: KnowBe4 services are built on resilient public cloud services and is architected to provide a scalable solution that allows both vertical and horizontal scaling through the provisioning of appropriate resources to support customer requirements. Components are built with redundancy and high-availability as a key element of their design in order to ensure responsiveness and availability
• Outage reporting: 1. a public dashboard, For status and uptime monitoring refer to KnowBe4's status page - https://status.knowbe4.com

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: KnowBe4 recommends customers to leverage SAML/SSO for authentication. KnowBe4 supports SAML 2.0 for SSO, so your users can quickly and easily log in to KnowBe4 using your organization's single sign-on provider, without having to set up or use a password. Please reference: https://support.knowbe4.com/hc/en-us/articles/115013730808-Does-KnowBe4-Support-SAML-SSO- Multi-factor authentication is alos available. https://support.knowbe4.com/hc/en-us/articles/225681448-How-Do-I-Enable-Two-factor-or-Multi-factor-Authentication-on-My-Account-; ; Additionally, the KnowBe4 Active Directory Integration (ADI) feature allows you to leverage Active Directory to populate and maintain your users and groups within your KnowBe4 Console.
• Access restrictions in management interfaces and support channels: KnowBe4 grants access based on the principle of least privilege and business need to know. Customers can revoke KnowBe4 support agents from accessing their console via the Account Privacy settings, please refer to - https://support.knowbe4.com/hc/en-us/articles/12727775060115-KnowBe4-Console-Account-Settings-Account-Information#ACCOUNTPRIVACY
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: Remote access is limited to specific individuals with appropriate roles, VPN required with multiple login's all with MFA required. monitored by SIEM with automated alerting.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Our certifications and information regarding which standards are followed can be found here: https://www.knowbe4.com/legal/security
• Information security policies and processes: KnowBe4 has a comprehensive set of security policies in place, all of which are subject to periodic external evaluation by auditors. For further details, please refer to KnowBe4's due diligence package, which includes the table of contents for the relevant policies and procedures.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: KnowBe4’s change management process assures security checks and peer reviews are in place for all code changes made to the KSAT production environment. KnowBe4’s infrastructure is managed by code. All security changes go through SAST and dependency checks prior to being deployed. All major changes undergo a security and privacy assessment throughout the life cycle as early as the initial planning stages.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The KnowBe4 information security team performs web application vulnerability scans monthly. These scans are configured to run as authenticated scans. KnowBe4 also conducts internal penetration testing periodically and currently participates in a private bug bounty program where vetted researchers conduct ongoing penetration testing of our applications and infrastructure. ; ; All vulnerabilities discovered from scans or penetration testing are added to a tracker where they are verified, categorized, and evaluated for actual risk. ; ; Vulnerabilities are remediated based on KnowBe4's remediation timeline, please refer to - https://www.knowbe4.com/security.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: KnowBe4 leverages a SIEM to monitor events. The production environment leverages Amazon AWS, WAF, CloudFront, GuardDuty, Shield, VPCs, IAM, Security Groups, and other controls. Changes to the environment are logged and monitored. All changes are required to go through KnowBe4's change management process. Vulnerabilities are remediated in accordance with the schedule listed here: https://www.knowbe4.com/security
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is defined in the Information Security Program & further detailed in the Security Incident Response Plan which includes: roles, communication, incident categories, testing along with procedural processes for preparation, identification, containment, remediation, investigation, follow-up/ Lessons Learned, and Notifications. KnowBe4 will notify customers within 72hrs of confirmation of breach affecting customer's data by email. For any outages please reference: https://status.knowbe4.com/
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C8ca4f55-169b-4e20-8e4f-7921c88f253a
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@s3-uk.com. Tell them what format you need. It will help if you say what assistive technology you use.