FUZZY LABS LIMITED

AI Engineering - Machine Learning Operations

Fuzzy Labs provides SaaS that productionises, scales and secures AI using open-source MLOps, bridging data science and engineering. We deliver tooling and processes for experiment tracking, model and data versioning, deployment automation, and monitoring to prevent silent model drift.

Features

• Open source MLOps pipelines for model training and deployment
• Centralised experiment tracking with searchable metrics and logs
• Dataset and model versioning with traceable lineage
• Automated CI/CD pipelines for model releases
• Model monitoring for drift, data quality, and performance
• Model governance using model cards and documentation
• Feature store enabling reusable features across services
• Provenance tracking linking data, code, and models
• Observability dashboards covering pipelines and runtime services
• Secure deployment patterns with role based access controls

Benefits

• Standardise model delivery workflows across teams and environments
• Reduce duplicate engineering by reusing shared pipelines and templates
• Track experiments centrally and reproduce results with one command
• Version data and models to compare changes safely
• Automate model releases through CI/CD to cut manual steps
• Monitor production models to spot drift before users notice
• Log predictions and metrics for faster troubleshooting and audits
• Publish clear model documentation to align data, DevOps, and SRE
• Integrate models into existing products using secure deployment patterns
• Scale training and inference reliably using open source tooling

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@fuzzylabs.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

821252860901053

Contact

Robbie Vigers
07484182772
accounts@fuzzylabs.ai

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI life cycle

  • AI Build Software
  • MLOps and Foundation Model Ops Software

  AI software services

  • Conversational AI Software Services
  • Computer Vision AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Anomaly Detection AI Software Services
  • Personalize AI Software Services
  • Forecast AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Extension to customers’ software development and DevOps practices, adding open source MLOps capabilities: experiment tracking, dataset and model versioning, centralised logging, model cards, feature stores, production monitoring and model provenance. This bridges data science experiments into secure, scalable, deployed products.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: N/A: We follow customers’ existing system requirements.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: We do not provide tiered helpdesk style support packages with differing service levels and associated pricing for this service. Support is delivered as agreed within each engagement and is tailored to the user’s needs, covering practical assistance with operation and use of the delivered solution, defect triage, and resolution of issues within the scope of the work.; ; We do not offer a dedicated technical account manager or cloud support engineer as a standard, ongoing entitlement. Where a named point of contact is required, this can be agreed as part of the engagement so users have clear ownership for support queries and escalation. Any ongoing support requirements, hours of cover, response targets, and associated costs are defined in the order or statement of work.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We help users start using our services by quickly understanding their goals, current capability, and constraints, then agreeing a clear scope and delivery plan. We break work into defined outcomes, timelines, and responsibilities so users know what will be delivered, when it will be delivered, and how success will be measured.; ; We then set up the practical foundations needed to move from experimentation to production. This includes establishing repeatable ways to track and version data and models, centralising experiment logging, and improving observability so deployed models can be monitored and maintained. We introduce shared approaches such as model documentation, feature management, and provenance so delivery is transparent and teams can collaborate effectively across build, deployment, and ongoing improvement.; ; Throughout onboarding we work closely with customer teams, transferring knowledge and aligning ways of working so they can operate the service confidently.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: We work within the users environments therefore all the product and outcomes are theirs and theirs alone. Consequently there should be no need for users to have to extract their own data when the contract ends
• End-of-contract process: Sprint and development work is included within the price of the contract, aligned to the agreed deliverables. Therefore anything that is additional to the pre-agreed scope will be additional cost.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We will configure to the specific client requirements, as a consultancy working with many different client requirements we will always adapt according to the required standard.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: It will depend on the specifics of the problem statement, we are an MLOps based consultancy so will tailor specifically to the requirements of the client. We have responded 'no' or 'n/a' to the above due to this. We support all of the above based on the customer requirements, after we finish the solution can still be customised further because post completion the customer owns the SaaS product not ourselves.

Scaling

• Independence of resources: We are an MLOps consultancy therefore we work within users own environments. Consequently we won't have a situation where other users external to the company that we have contracted with on other projects are affecting the demand placed on services built with another customer.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: We are an MLOps based consultancy so we never process data of clients outside of their own environments - so protecting data at rest is not applicable in this instance
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: We work within the users environments therefore all the product and outcomes are theirs and theirs alone. Consequently there should be no need for users to have to extract their own data when the contract ends. If for some reason their is a need to export their data we will work to ensure it is exported in a compliant manner according to their needs.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: We work within the users environments therefore all the product and outcomes are theirs and theirs alone. Consequently there should be no working on 'our network' it will all be completed within the buyers own environment.
• Data protection within supplier network: Other
• Other protection within supplier network: As an MLOps based consultancy we always work within the clients network. This protects their data according to their requirements.

Availability and resilience

• Guaranteed availability: We are an MLOps based consultancy who work on delivery of work via defined outcomes, therefore SLAs for availability will rest with the clients IT service provider
• Approach to resilience: We are an MLOps based consultancy who work within a clients own environment, therefore setup and configuration of a datacentre is separate to the services we provide.
• Outage reporting: We are an MLOps based consultancy and work within the clients own IT environment, we would therefore configure anything that is developed to comply with their own outage reporting requirements.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: According to the requirements of the solution laid down by the client
• Access restrictions in management interfaces and support channels: According to the clients instructions and requirements
• Access restriction testing frequency: Never
• Management access authentication: Other
• Description of management access authentication: We will authenticate management access according to clients needs and specifications.

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus, follow NCSC guidelines in development AI solutions in our work
• Information security policies and processes: Any requirements that are laid down by the client we are working for.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We build software on behalf of our customers but we do not operate that software post engagement, our answer is from the perspective of software engineering best practices that we would apply to our customers work.; ; We use software version control for managing components so that they are tracked through their lifetime. Assess security during code reviews, every change has to go through code review. Where necessary we would also use PenTesting as part of the software delivery lifecycle.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We build software on behalf of our customers but we do not operate that software post engagement, our answer is from the perspective of software engineering best practices that we would apply to our customers work.; ; We subscribe to risk ledger which alerts us to vulnerabilities to anything thats in our software supply chain. For each vulnerability we will assess impact to the services we are deploying and building. We always aim to deploy patches within 48 hours of notification.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Combination of vulnerability alerts from risk ledger and automated vulnerability scans as part of the software delivery lifecycle
• Incident management type: Supplier-defined controls
• Incident management approach: We build software on behalf of our customers but we do not operate that software post engagement, therefore incident management is the responsibility of the customer.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3593b6f5-166f-43c5-a6ce-f628915b2423
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A9f2e208-10b5-4fc9-8204-ead76d3e7974
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@fuzzylabs.ai. Tell them what format you need. It will help if you say what assistive technology you use.