CYBERLAB SECURITY LIMITED

Logpoint SIEM

Logpoint is a cloud-hosted seurity analytics platform combining SIEM, SOAR and NDR. It enables organizations to collect and analyse log data, detect threats, automate response worflows and gain visibility across hybrid entvinronments. The service supports public sector security and compliance requirmenets.

Features

• Cloud-Based SIEM & SOAR
• Log Collection & Normalization
• Threat Detection & Monitoring,
• Advanced Analytics & Search
• Incident & Case Management
• Reporting & Compliance
• Threat Intelligence Integration
• Security Orchestration,
• Automation & Response

Benefits

• Log Collection & Normalization
• Standardizes log formats for consistent analysis and investigations

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

822658125804048

Contact

Joanne Austin
08000461688
bids@cyberlab.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
  • Security analytics

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Cloud Connector Appliance (Optional)
  • Software appliance is required for collecting from on-prem log sources.

User support

• Email or online ticketing support: Yes
• Support response times: Priority 1 (P1) issues → 4‑hour response time SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: NA
• Onsite support: Yes
• Support levels: Support level is 24/7 for monitoring all SasS tenants. Standard Support call logging and inital response is included and covers 8x5 (8 hours, 5 days). Full/Extended support call logging and initial response is 24x7 cost is 12.5% of the contract price. Problems are categorized into different level of priority each having its own response/resolution time. There is a technical account owner for each SaaS tenant.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Online user training and online documentation is provided.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Documentation is provided via the customer support web portal.
• End-of-contract process: When the contract expires and there is no renewal, the customer must contact Logpoint support. The customer provides a storage medium (e.g. an S3 bucket), and Logpoint support transfer the native raw Logpoint logs to that location.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers: Microsoft Edge
• Application to install: Yes
• Compatible operating systems: Android
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: NA
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: NA
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: NA
• API: Yes
• What users can and can't do using the API: NA
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise a large number of elements on the platform, e.g. Dashboards, Search templates, Alert Rules and Reporting.

Scaling

• Independence of resources: Dedicated resource is allocated for each tenant infrastructure (no compute, storage resource is shared across tenants)

Analytics

• Service usage metrics: Yes
• Metrics types: System health metrics, including CPU, memory, and disk usage, as well as log ingestion rate data, are accessible in the SaaS platform. These metrics, along with a broader range of system metrics, are also available through SNMP. You can create alerts based on all metrics.
• Reporting types: API access
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: LogPoint

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: At the end of the contract, if there is no plan to renew, the customer must contact their Logpoint account manager and inform Logpoint if they wish to export the logs. The customer must contact Logpoint support. The customer provides a storage medium (e.g. an S3 bucket), and the customer works with Logpoint support to transfer the native raw Logpoint logs to that location. The Logs are exported into Logpoint native format. Logpoint then provides a script so the customer that can convert the Logpoint raw format into plain text. Additional, aggregation query results can be exported in CSV, PDF
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Logpoint native format.
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Plain text logs (TXT),
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Encrypted at transit: All data traveling between the customer and the SaaS is protected using TLS (Transport Layer Security)), only the https port (443) is open on the SaaS
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: We use a defense‑in‑depth strategy to protect data across cloud and corporate environments, ensuring confidentiality, integrity, and availability. Environments are segmented and operate on zero‑trust, with least‑privilege access and IAM‑based service authentication. All data is encrypted in transit (TLS 1.2+) and at rest with cloud‑native KMS controls. Our cloud perimeter is secured with WAF, DDoS protection, rate‑limiting, and restrictive firewall policies. Endpoints are hardened with EDR, full‑disk encryption, and mandatory updates. Access is tightly governed through SSO with enforced MFA and role‑based access across systems.

Availability and resilience

• Guaranteed availability: Logpoint commits to the following levels of service availability:; Web UI: 99% uptime within every month, except for Maintenance Windows and disaster events. Availability is measured as Logpoint Web UI’s ability to respond to requests.; In case of services not being available according to the commitment, the customer is entitled to Service Credits as a percentage of service charges for the billing period prorated to the duration of the Monthly Period when the incident occurred:; Monthly Uptime Percentage >> Service Credit Percentage; Less than 99%, but more than 95% = 10% credit ; Less than 95% = 25% credit; Our internal Service Level Objectives are significantly higher than the communicated commitments, and Logpoint works towards raising the SLA commitments.
• Approach to resilience: Available on request
• Outage reporting: Outage events (including SaaS upgrades, maintenance) are reported via Zendesk notifications and via the Logpoint technical account owner.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Centralized Access Management with mandatory MFA. When a user accesses a service, they are authenticated via the OIDC flow, receiving tokens from CAM. The service validates these tokens using the JWKS keyset and extracts user identity and group membership from the token claims to authorize access. MFA is used to protect access to the intenal support channels and systems. Then, RBAC is used to control administrative or support groups who may be granted access to sensitive management or support features.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: The entire engineering organization is subject to ISO 15408 certification, specifically evaluated at Assurance Level 3+. Also Logpoint is a SOC2 Type 2 certified organisation. Logpoint implements strict secure software development practices. It emphasizes our commitment to fostering a security-centric approach to software development meeting strict governance and compliance standards ensuring the integrity and resilience of our products against potential security threats.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We follow secure development lifecycle principles across all on‑premises and SaaS products. New products, services, tools, and major changes undergo security-focused design review to ensure requirements are incorporated early. Code is reviewed regularly to maintain quality and reduce vulnerabilities. Version control is used to track changes, support collaboration, and maintain a reliable development history. Development teams receive recurring secure‑coding training, with emphasis on OWASP Top 10. Engineers complete periodic refresher sessions to maintain strong security awareness and ensure secure practices are consistently applied throughout the development process.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Rigorous security assessment through penetration testing -Logpoint proactively and consistently ensures that our platform is genuinely effective against any potential vulnerabilities. Detection response process When Logpoint or one of our customers discovers a vulnerability, we initiate our security triage. The vulnerability is assessed for its impact and critical level. After assessment, we remediate it. We communicate our findings and how we will solve the vulnerability according to our disclosure policy. Once we fix the vulnerability it becomes part of the upcoming Logpoint release. Vulnerability discovery - If you discover a vulnerability Create a support ticket or email us
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Logpoint’s Ops Mon (Operations Monitoring) service is designed to continuously monitor the health and performance of the Logpoint tenant. Provides proactive monitoring of the Logpoint SIEM infrastructure to ensure stability, performance, and compliance. Detects anomalies early to prevent outages or degraded performance. Any vulnerability is assessed for its impact and critical level. After assessment, we remediate it. We communicate our findings and how we will solve the vulnerability according to our disclosure policy.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: "For SaaS, Logpoint follow a structured security governance framework aligned with SOC 2. We also undergo SOC 2 audits. Security is managed through defined policies, standards, and procedures that cover the full lifecycle of our SaaS platform.; Policies includes policies for access control, secure development, logging and monitoring, incident management, business continuity, and vendor management, etc.; Policies are reviewed and approved annually or upon major changes.; All employees undergo mandatory onboarding and annual cybersecurity training, including secure coding for engineers.; ; For Vulnerability handling we useRisk-based approach considering severity (CVSS), exploitability, business impact, and asset criticality. "
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Please contact us for information
• Link to free trial: Please contact us for information

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: Tuesday 11 November 2025
• What the ISO/IEC 27001 doesn’t cover: N/A, our certification is for the whole business and all entities.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Monday 5 February 2024
• What the ISO 9001 doesn’t cover: N/A, our certification is for the whole business and all entities.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 36000459-87c3-48a0-90ab-2eae09d76408
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E93edaa5-c759-4d59-bddf-57808bc91630
• Other security certifications: Yes
• Any other security certifications:
  • ICO Registration certificate number ZB656344
  • Iasme cyber assurance level one

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.