CYBERFORT LIMITED

AI Lifecycle Security

Cyberfort AI Lifecycle Security helps organisations build, deploy, and operate AI securely and responsibly. The service combines user training and awareness, secure-by-design AI development practices, specialist AI security testing, and continuous monitoring to detect threats, data leakage, misconfiguration, and model risk—protecting AI systems from experimentation through production and ongoing operation.

Features

• AI Security Awareness Training for business users and technical teams
• Secure AI Development Standards (policies, patterns, and guardrails)
• Threat Modelling for AI Use Cases (LLMs, RAG, agents, ML-pipelines)
• Data Protection and Privacy Controls to prevent sensitive data exposure
• Prompt Injection and Jailbreak Testing for GenAI applications
• Model and Supply-Chain Risk Assessment (third-party models, APIs, plugins)
• AI Security Validation and Red Teaming to simulate real-world attacks
• Cloud and Platform Configuration Reviews for AI environments
• Continuous Monitoring and Detection for misuse, anomalies, and drift
• Incident Response Support for AI Systems including triage/ remediation guidance

Benefits

• Reduced risk of AI-driven data leakage and sensitive information exposure
• Improved user behaviour/security culture through targeted training and awareness
• Faster, safer AI deployments with secure-by-design development practices
• Early identification AI-specific threats like prompt injection, jailbreaks, and misuse
• Stronger compliance posture for privacy, governance, and regulatory requirements
• Greater confidence in AI outputs validating controls/reducing model risk
• Lower operational risk through continuous monitoring and rapid issue detection
• Improved resilience to supply-chain threats from third-party models/tools/integrations
• Clearer accountability and governance across AI ownership, risk, and decision-making
• Reduced incident impact and recovery time with AI-ready response/remediation support

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@cyberfortgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

823185054021355

Contact

Cyberfort Bid Team
01635 015600
bidmanagement@cyberfortgroup.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  Data security

  • Information protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: All public and private machine learning, generative ai and agentic ai solutions
• Cloud deployment model: Public cloud
• Service constraints: No constraints
• System requirements: N/A

User support

• Email or online ticketing support: Yes
• Support response times: Cyberfort builds the service to each customers requirements, and aims to respond to all queries within 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: Keyboard shortcuts, captions and transcriptions, screen reader, voice control, magnify screen content, use high contrast colour
• Onsite support: Yes, at extra cost
• Support levels: We only have one level of support with full technical account management, analysis and engineering.; Please refer to our Service Definition, for more details on our service management and commitments.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Your technical account manager will guide you through the service design, goals, solution packages that are relevant and provide any training required.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All work is conducted within the customers cloud environments.
• End-of-contract process: The service is built in the customer environment therefore Cyberfort access is simply revoked.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Accessed through a web front end that is designed for each customer
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Keyboard shortcuts, captions and transcriptions, screen reader, voice control, magnify screen content, use high contrast colour
• API: No
• Customisation available: Yes
• Description of customisation: The service is customised for each customers environments, user communities and business cases

Scaling

• Independence of resources: Cyberfort carefully measures resource/impact of multiple customers, and structured 3year plan mapping of capacity to the resources available. ; Our service is designed for each customer, with resources scheduled to ensure service levels are maintained for each customer

Analytics

• Service usage metrics: Yes
• Metrics types: The service is built in the customers environments, and as such metrics can be measured by the customer
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data exists only in the customer environment.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF, CSV, TSV, JSON, Parquet
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF, CSV, TSV, JSON, Parquet, raw text, CEF, syslog

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: No data is transferred between the customers network and our network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Our business operates under the principle of least privilege, in the elastic area, this access is granted and maintained by Cyberfort, and within the Microsoft environment granted by the client to the data within their Sentinel and Defender environments, this access is granted via Azure lighthouse and Microsoft guest access, and is fully auditable, repudiable and owned by the client. ; Additionally we mandate secure build devices that are managed in tune, all hosts have EDR and SIEM monitoring, and all identities are defended by conditional access and monitoring

Availability and resilience

• Guaranteed availability: Our Service availability for the service is defined with each customer according to their resilience and recovery requirements
• Approach to resilience: Resilience is in the solution designed for the customer according to their needs and adopting their standard approaches.
• Outage reporting: Through the notifications and priorities agreed with the customer, leveraging their own systems

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: According to the customers requirements
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: As an ISO 27001 accredited company, Cyberfort recognise the importance of Information Technology (IT) and its impacts on Information Security and have designed our ‘IT Information Security Policy’ to ensure correct and secure operations are maintained across or organisation. The policy applies to all our operations and all that we do, including 3rd parties, recruitment, IT security, and physical security amongst other subjects. ; To ensure that the importance of each information security area is not missed or vague, we use separate policies and procedures for each information security area and where applicable, including business continuity, breach management, physical and environment security, HR resource security, incident management, asset management, access control, supplier relationships, and information management policies. ; Cyberfort’s Data Protection & Compliance Director is responsible for managing and directing our Information Security efforts within this organisation and that our policies are approved at board level. ; The IT Information Security Policy is reviewed annually as a matter of course, considering our organisational or technical infrastructure, legislation, and incident reviews. An Information governance and compliance team is in place with clear roles of responsibilities to manage and maintain the compliancy frameworks within the business.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Cyberfort's change management policy is documented and audited as part of our ISO27001 accreditation and ensures all changes are auditable and subject to the correct level of scrutiny based on the potential risk and impact.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Cyberfort use continual vulnerability monitoring to alert us to threats in real time and in the face of constant changes to our services. ; An annual infrastructure assessment is commissioned to perform more detailed analysis. ; Vulnerabilities rated critical or high are patched or mitigated within 14 days, and those rated medium and low are patched or mitigated within 30 days
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Cyberfort deploy next generation endpoint security agents which constantly assess the behaviour of the servers and endpoints for malicious or threatening activity. ; Threats are notified to out 24x7x365 Service Desk for remediation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Cyberfort operate ISO27001 and ITIL process for Incident Management, with defined paths for escalation which are dependent on Impact and Urgency. ; Users can report Incidents by Email, Telephone or Self-Service Portal. Incident Reports are provided via Email.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Defined by customer

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Sunday 8 September 2024
• What the ISO/IEC 27001 doesn’t cover: All our services are covered by this certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSi
• ISO 9001 accreditation date: Monday 11 December 2023
• What the ISO 9001 doesn’t cover: All our services are covered by this certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: 2 Sec Limited
• PCI DSS accreditation date: Monday 29 September 2025
• What the PCI DSS doesn’t cover: Only The Bunker Hosting and Data Centre services are covered by this certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: B9cc0f19-e43f-4134-b66a-6ad8fe08bf7f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A8e1235b-4fad-4a43-8b84-79f148ef36ce
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@cyberfortgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.