ARRIBATEC UK LTD

Unit4 ERP ERPx (Agresso) and FP&A Support Service Desk

Arribatec's Unit4 ERP (ERPx Agresso) and FP&A Support Desk delivers help, advice, support and consultancy. A team of dedicated ITIL-qualified consultants, we pride ourselves on exceptional customer service, with an experienced team of experts. ISO9001 accredited, consistent SLA achievement, strong customer‑service synergy, ensures dependable, high‑quality assistance your Unit4ERP Unit4ERPx landscape.

Features

• Unit4 ERP (ERPx Agresso) and FP&A application support
• Simple, flexible, competitive, cost effective pricing structure
• Intuitive incident logging via cloud based portal e-mail telephone
• The world's largest provider of Unit4 services ranked No1 Elite
• Over 30 yearsUnit4 ERP experience with accredited specialists Consultants
• Arribatec unmatched globally as an ARCP provider Research, Costing, Pricing
• Service desk tool available 24/7 ITIL qualified UK based team
• Combined remote support & development, along with onsite consultancy
• Incident tracking, analysis, dedicated service delivery manager
• Continuous improvement and Requests For Change Management

Benefits

• Flexible service provision
• Rapid onboarding service, value leveraged from day one
• One-off development and support requests
• We integrate, train, knowledge transfer an improve Unit4ERP support service
• Immediate remote access for problem solving and issue resolution
• Agresso support from accredited and experienced professionals
• Pro-active continuous improvement, commitment to knowledge transfer
• Reducing onsite days required for support, implementations and upgrades
• We understand operational challenges, 60 years experience, we’ve been you
• We provided UAT support for Cloud SASS migration and upgrades

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

823638430217237

Contact

Allan Burrows
0333 444 1005
sales.uk@arribatec.com

About the service

• Service categories:

  Cloud Support Services

  Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • End user training coordination
  • Other

Service scope

• Service constraints: There are no known constraints to our service. Support can be remote or on-site, with a host of channels available for our customers to contact us.

User support

• Email or online ticketing support: Yes
• Support response times: We respond to all questions promptly, with an initial acknowledgement within one hour during business hours. Our Support Desk operates under strict SLAs, ensuring resolution times aligned to priority levels. Customers benefit from proactive communication, escalation procedures, and ITIL‑compliant processes for consistent, reliable service delivery.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We tested Hornbill and Microsoft Teams chat against WCAG standards using assistive technologies, including screen readers and keyboard navigation. Results confirm accessibility for users with visual and motor impairments. Our process ensures inclusive design and ongoing compliance, supporting effective interaction for all customers through accessible web chat functionality.
• Support levels: We provide a comprehensive application support service designed to ensure stability, performance, and continuous improvement of your Unit4 ERP, ERPx, and FP&A environment. Standard support includes incident resolution, troubleshooting, and guidance for day-to-day operational queries.; Beyond core support, we offer technical monitoring and reporting to proactively identify issues and maintain system health. Our team also delivers application consultancy and application development services, enabling enhancements and improvements derived from support incidents or evolving business needs.; Costs vary depending on the nature of the incident or request, ensuring flexibility and value for customers. All service levels are underpinned by ITIL-aligned processes and ISO 9001-accredited quality standards, guaranteeing consistency and reliability.; To further tailor support, customers can select additional services such as:; ; RACS (Remote Application Consultancy); BRM (Business Relationship Management); Knowledge Transfer and Training – empowering internal teams; Pipeline Planning – aligning future developments with business strategy; Customer Success Support – driving adoption and maximising value; Support across Arribatec’s expert solutions – including integrations and complementary platforms; ; With Arribatec's dedicated Account Manager services, we can alos assist with proactive planning, escalation management, and strategic advice. This tiered approach delivers scalable, enterprise-grade support designed to meet diverse operational and strategic requirements.
• AI chatbot: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: Yes

Architecture roles

Business architect

Role level	UK Rate	Offshore Rate
Business architect	£1,650.00
Lead business architect	£1,650.00

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£1,650.00
Senior data architect	£1,650.00

Enterprise architect

Role level	UK Rate	Offshore Rate
Enterprise architect	£1,650.00
Senior enterprise architect	£1,650.00
Lead enterprise architect	£1,650.00

Network architect

Role level	UK Rate	Offshore Rate
Network architect	£1,650.00

Security architect

Role level	UK Rate	Offshore Rate
Lead security architect	£1,650.00

Solution architect

Role level	UK Rate	Offshore Rate
Solution architect	£1,650.00
Senior solution architect	£1,650.00
Lead solution architect	£1,650.00
Principal solution architect	£1,650.00

Technical architect

Role level	UK Rate	Offshore Rate
Technical architect	£1,650.00
Senior technical architect	£1,650.00
Lead technical architect	£1,625.00
Principal technical architect	£1,650.00

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Trainee business analyst	£1,050.00
Junior business analyst	£1,050.00
Business analyst	£1,650.00
Senior business analyst	£1,650.00
Lead business analyst	£1,650.00
Head of business analysis	£1,650.00

Delivery manager

Role level	UK Rate	Offshore Rate
Delivery manager	£1,650.00
Senior delivery manager	£1,650.00
Head of (Agile) delivery management	£1,650.00

Programme delivery manager

Role level	UK Rate	Offshore Rate
Programme delivery manager	£1,650.00

Quality assurance testing (QAT) roles

Test manager

Role level	UK Rate	Offshore Rate
Test manager	£1,650.00
Head of test	£1,650.00

Software development roles

Development operations (DevOps) engineer

Role level	UK Rate	Offshore Rate
DevOps engineer	£1,650.00
Senior DevOps engineer	£1,650.00
Lead DevOps engineer	£1,650.00

Software developer

Role level	UK Rate	Offshore Rate
Developer	£1,650.00
Senior developer	£1,650.00
Senior developer - management	£1,650.00
Lead developer	£1,650.00
Lead developer - management	£1,650.00
Principal developer	£1,650.00
Principal developer - management	£1,650.00

User-centred design roles

Content designer

Role level	UK Rate	Offshore Rate
Content designer	£1,650.00
Senior content designer	£1,650.00
Lead content designer	£1,650.00

Technical writer

Role level	UK Rate	Offshore Rate
Technical writer	£1,650.00
Lead technical writer	£1,650.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Nemko Scandinavia AS
• ISO/IEC 27001 accreditation date: Wednesday 23 April 2025
• What the ISO/IEC 27001 doesn’t cover: The SCOPE of the certificate covers: ; Sales, business development, support, operation and maintenance of infrastructure, ; IT systems, networks, applications and services related to solutions the supplier has ; contractual responsibility for with our customers. ; Anything not included in the scope as set out is not covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: British Assessment Bureau
• ISO 9001 accreditation date: Monday 28 April 2025
• What the ISO 9001 doesn’t cover: The SCOPE of the certificate covers: ; Provision of software expertise including consultancy, project management,; support, hosting, technical services in relation to ERP software globally.; Anything not included in the scope as set out is not covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 19a08c76-33d5-49ad-ab32-c1d58105f213
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.