Skip to main content

Help us improve the Digital Marketplace - send your feedback

XTRAVIRT LIMITED

Public and Private Cloud Managed Support Services

Xtravirt Managed Support Services for Public and Private Cloud platforms integrates with customers internal IT capability to provide robust and scalable operational support across multiple cloud providers products and services. Core service is for support and management and does not include Cloud licensing (see other offers)

Features

  • 24x7 Support for Cloud Services
  • Supports dedicated or hybrid cloud ecosystems
  • Flexible service modules cover L3/4 Support, Monitor and Manage
  • Integrate with Risk and Compliance Management for comprehensive governance
  • Ongoing strategic guidance and technical design authority support available

Benefits

  • Mitigates key person dependencies and skills gaps
  • Releases internal teams to higher value project activity
  • Accelerates transition and adoption right from initial deployment
  • Creates sponsors from early adopters through high quality support
  • Ensures clear accountability for maintaining environment security and integrity
  • Supports audit and control requirements
  • Reduces the cost of recruiting and retaining complex skills

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@xtravirt.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

8 2 5 3 5 1 5 6 7 0 6 5 9 9 4

Contact

XTRAVIRT LIMITED Chris Willliams
Telephone: 08004880038
Email: accounts@xtravirt.com

About the service

Service categories

Cloud Support Services

Managed Cloud

Managed Private Cloud

  • Managed Private IaaS

Managed Public cloud

  • Managed Public IaaS

Managed Hybrid Cloud

  • Managed Hybrid IaaS

Service scope

Service constraints
The service provides operational support only. It does not include cloud platform licensing, software subscriptions, or hardware. The scope of support is defined during onboarding and may vary depending on customer environment, platforms used, and service level purchased.

User support

Email or online ticketing support
Yes
Support response times
Response times are based on incident priority. Critical incidents are supported 24x7. Other priorities are handled Monday to Friday, 09:00–17:00 UK time, excluding Bank Holidays.

Priority 1: 15 minutes, 24x7

Priority 2: 30 minutes, 24x7

Priority 3: 24 hours, business hours

Priority 4: 24 hours, business hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Support is provided through tiered managed support levels, defined by coverage hours, response targets, and service scope. Support can be delivered during business hours (Monday to Friday, 09:00–17:00 UK) or on a 24x7x365 basis, depending on the level selected.

Support levels may include incident management, service request handling, monitoring, and escalated technical support across public, private, and hybrid cloud platforms. Response targets and escalation paths are agreed during onboarding and documented in the service schedule.

Pricing is based on a unit-based model, starting from £1,000 per unit. The total cost depends on the chosen support level, coverage hours, and supported platforms. Full pricing details are confirmed in the Order Form or Customer Quotation.

Where required, a dedicated technical account manager or cloud support engineer can be provided to support service governance, escalation management, and ongoing optimisation. Availability of these roles depends on the selected support level and agreed scope.

Supplier type

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Broadcom (VMware), Omnissa, Veeam, Google, AWS, Dell, HP, Dynatrace, Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £1,100.00 £900.00
Associate business architect £1,100.00 £900.00
Business architect £1,300.00 £1,000.00
Lead business architect £1,400.00 £1,100.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,300.00 £1,000.00
Senior data architect £1,400.00 £1,100.00
Chief data architect £1,550.00 £1,200.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,200.00 £900.00
Senior enterprise architect £1,300.00 £1,000.00
Lead enterprise architect £1,400.00 £1,100.00
Principal enterprise architect £1,550.00 £1,200.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £1,300.00 £1,000.00
Network architect £1,400.00 £1,100.00
Lead network architect £1,550.00 £1,200.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,200.00 £900.00
Lead security architect £1,400.00 £1,100.00
Principal security architect £1,550.00 £1,200.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £1,100.00 £900.00
Solution architect £1,300.00 £1,200.00
Senior solution architect £1,300.00 £1,200.00
Lead solution architect £1,300.00 £1,200.00
Principal solution architect £1,550.00 £1,400.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £800.00
Technical architect £850.00
Senior technical architect £1,100.00 £900.00
Lead technical architect £1,300.00
Principal technical architect £1,400.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,550.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,550.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,600.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,300.00
Principal cyber security audit and assurance £1,400.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £1,200.00
Lead cyber security governance and risk manager £1,300.00
Principal cyber security governance and risk manager £1,400.00
Cyber security incident response
Role level UK Rate Offshore Rate
Lead cyber security incident response £1,200.00

IT operations roles

Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £1,100.00
Senior business relationship manager £1,200.00
Lead business relationship manager £1,300.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £800.00
End user computing engineer £900.00
Senior end user computing engineer £1,000.00
Lead end user computing engineer £1,200.00
IT service manager
Role level UK Rate Offshore Rate
IT service manager £900.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £600.00
Infrastructure engineer £650.00
Senior infrastructure engineer £950.00
Lead infrastructure engineer £1,050.00
Principal infrastructure engineer £1,400.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £600.00
Infrastructure operations engineer £650.00
Senior infrastructure operations engineer £950.00
Lead infrastructure operations engineer £1,050.00
Principal infrastructure operations engineer £1,400.00
Service transition manager
Role level UK Rate Offshore Rate
Service transition manager £1,100.00

Product and delivery roles

Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £1,100.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio manager £1,200.00
Head of portfolio £1,400.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,200.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
Citation ISO Certification Ltd
ISO/IEC 27001 accreditation date
Thursday 31 July 2025
What the ISO/IEC 27001 doesn’t cover
Cloud services for which the Supplier is a reseller
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
Citation ISO Certification Ltd
ISO 9001 accreditation date
Tuesday 2 July 2024
What the ISO 9001 doesn’t cover
Cloud services for which the Supplier is a reseller
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
39171213-70be-4397-ae05-34d43f1940bf
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
80b97068-b96b-4d11-bd33-1ecd32fe3c29
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of issues relating to entering the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@xtravirt.com. Tell them what format you need. It will help if you say what assistive technology you use.