CISILION LIMITED

Cisilion Cloud Managed Infrastructure ( Meraki )

Cisilion offer a cloud based infrastructure solution delivered as a service priced on a monthly model. The solution is based on the Cisco Meraki range, providing the performance of enterprise grade infrastructure with the benefits of cloud management, easy provisioning, ongoing in-life software and feature upgrades included

Features

• Design & commissioning of Cloud Managed Meraki enterprise network
• Full UK based 24/7/365 monitoring and management of Meraki environment
• Secure and customised portal to log, view and track incidents
• Access to Cisilion’s Meraki engineers
• Access to Cisco (Meraki) Support via our escalation process
• Response within 15 minutes
• Includes Change Enablement, Service requests, feature and release management
• Wi-Fi 6 certified wireless solution
• Vulnerability assessment
• Regular Service reports and service review meetings

Benefits

• Fully cloud managed network infrastructure
• Future proof, over-the-web upgrades of new features and fixes
• Fixed, predictable cost for wireless network deployment
• New visibility, analytics & troubleshooting tools added to the dashboard
• Simple and secure access for enhanced user experience
• No additional costs to enable roll out of new features
• Monthly service updates to analyse call numbers and common issues
• Quarterly Innovation Centre Experience Workshops
• Full Lifecycle management capability option

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

825409804027794

Contact

Debbie Richardson
01372 201145
drichardson@cisilion.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Cisilion’s Meraki cloud-based service relies on stable internet connectivity for dashboard access and management. Onsite support is not included by default and requires prior agreement. Hardware replacement is limited to covered devices under the agreed SLA. Weekend or out-of-hours assistance is excluded unless specified in the contract. Service performance depends on accurate client configuration details and timely access. Any delays in providing required information or scope changes may affect deployment timelines and overall service delivery.
• System requirements:
  • Stable internet connectivity required
  • Meraki dashboard account credentials
  • Compatible Cisco Meraki hardware installed
  • Current firmware and software updates
  • Secure network with firewall enabled

User support

• Email or online ticketing support: Yes
• Support response times: Cisilion responds to Meraki cloud queries within one hour for critical issues and two hours for standard requests during business hours (Monday–Friday). Weekend and out-of-hours support is not included by default and requires prior agreement, which may involve extended response times or additional charges
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Cisilion offers three structured support tiers to meet diverse operational needs.; Basic Support provides remote monitoring, incident logging, and standard SLA response times, ideal for organisations seeking cost-effective coverage. Enhanced Support adds proactive monitoring, remote technical assistance, and limited onsite visits, offering improved resilience and faster resolution. Premium Support delivers comprehensive coverage, including full onsite troubleshooting, priority escalation, proactive service reviews, and strategic guidance.; Costs vary by tier and are tailored to device count, SLA requirements, and contract duration. Basic is the most economical, Enhanced introduces a moderate uplift for proactive services, and Premium commands a higher rate for extensive coverage and dedicated resources.; For strategic alignment, Premium clients benefit from a Technical Account Manager (TAM) who oversees service performance, conducts quarterly reviews, and drives continuous improvement. Cloud-focused engagements can include a Cloud Support Engineer, ensuring advanced troubleshooting and optimisation for Meraki, Azure, and Microsoft 365 environments. These roles guarantee expert oversight and alignment with business objectives.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Cisilion ensures a smooth onboarding experience through a structured enablement programme. We begin with a detailed kick-off session to confirm scope, timelines, and key contacts. Clients receive comprehensive user documentation, including quick-start guides, FAQs, and configuration best practices tailored to their environment. For hands-on learning, we provide online training sessions via Microsoft Teams, covering service features, dashboard navigation, and troubleshooting steps. These sessions are recorded for future reference.; Where required, onsite training can be arranged for technical teams, focusing on advanced configuration and operational processes. Our onboarding includes guided walkthroughs of the Meraki dashboard and associated tools, ensuring users can manage networks confidently. Additionally, we offer knowledge transfer workshops for administrators and IT staff to embed best practices.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Cisilion provides a structured process for data extraction at contract termination. Upon expiry or termination, clients may request all hosted data within 30 days, and we will make it available in a secure, industry-standard format (such as encrypted files or database exports). This ensures compliance with UK GDPR and contractual obligations. After the 30-day window, data remains accessible for a limited grace period before permanent deletion.; If no extraction request is received, data is securely erased within 60 days of termination using approved sanitisation methods, including overwriting or destruction, in line with ISO 27001 and GDPR requirements. We do not retain client data beyond this period unless legally required. Clients can also request certificates of destruction for audit purposes.; Our process includes clear communication, validation of authorised contacts, and optional support for migration to new environments. This guarantees confidentiality, integrity, and compliance throughout the offboarding phase, minimising risk and ensuring full transparency
• End-of-contract process: At the end of the contract, Cisilion initiates a structured offboarding process. Clients are notified in advance of termination dates and provided with options for data extraction and migration. All hosted data can be securely exported within 30 days in an agreed format. After this period, data is permanently erased using ISO 27001-compliant sanitisation methods, and certificates of destruction can be issued upon request. Hardware returns and licence transfers are coordinated where applicable.; Included in the contract price are core support services such as incident management, proactive monitoring, access to the service desk, and standard reporting. Onboarding assistance, user documentation, and remote training sessions are also included.; Additional costs may apply for onsite training, extended out-of-hours or weekend support, expedited hardware replacement beyond agreed SLAs, and bespoke consultancy or migration services during offboarding. Optional extras like dedicated Technical Account Managers or Cloud Support Engineers are available under Premium tiers.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers: Microsoft Edge
• Application to install: Yes
• Compatible operating systems: IOS
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: No

Scaling

• Independence of resources: Cisilion guarantees resource independence through dedicated capacity planning and multi-tenant isolation. Each client’s environment is logically segregated, ensuring workloads and data remain unaffected by other users. We employ bandwidth reservation, QoS policies, and proactive monitoring to prevent performance degradation during peak demand. Cloud services leverage auto-scaling and load balancing to maintain consistent availability. Additionally, SLAs define minimum performance thresholds, and alerts trigger immediate intervention if utilisation approaches critical limits. This approach ensures predictable service quality, security, and compliance regardless of concurrent demand from other customers

Analytics

• Service usage metrics: Yes
• Metrics types: Performance and Capacity Metrics – Device and network performance, capacity trends, and utilisation reports are included in quarterly reviews. ; Azure Monitor & Application Insights – For cloud services, metrics cover availability, browser performance, failure rates, server response times, and page views. Custom alerts and dashboards can be configured to meet client needs. ; Service KPIs and SLA Reporting – Metrics such as incident response times, queue times, and connected times are tracked and presented in monthly or quarterly service review meetings.; These metrics are typically shared via dashboards, scheduled reports, and service review sessions, ensuring transparency and actionable insights for clients.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cisco

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Cisilion enables secure data export at contract termination. Clients can request all hosted data within 30 days of expiry. Data is provided in an industry-standard format, such as encrypted files or database exports, ensuring compatibility for migration. Access is restricted to authorised contacts, and transfers occur via secure channels to maintain confidentiality and integrity. After the extraction window, data is permanently erased using ISO 27001-compliant sanitisation methods. Certificates of destruction are available upon request, guaranteeing compliance with GDPR and contractual obligations throughout the offboarding process.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Cisilion guarantees high availability through robust infrastructure and defined SLAs. Our managed services, including Meraki cloud support, are designed to deliver 99.9% uptime during contracted service hours. This commitment is underpinned by proactive monitoring, redundant systems, and rapid incident response to minimise downtime. Availability is measured monthly, excluding scheduled maintenance windows agreed in advance.; Service Level Agreements (SLAs) specify response and resolution times for incidents, ensuring critical issues receive immediate attention. For example, Severity 1 incidents are addressed within 60 minutes, with escalation to senior engineers if required. Performance reports are shared regularly to maintain transparency.; If guaranteed availability levels are not met, service credits are applied to the client’s account. Credits are calculated based on the duration and impact of the outage, as outlined in the contract terms. This approach ensures accountability and compensates clients fairly while reinforcing our commitment to reliability and continuous improvement.
• Approach to resilience: Cisilion designs its services with resilience at the core to ensure uninterrupted operations and business continuity. Our architecture leverages redundant systems, including dual data centres and failover mechanisms, to mitigate single points of failure. Network components are configured with high availability protocols, ensuring seamless service continuity during hardware or software failures.; We employ proactive monitoring and alerting through advanced tools like ScienceLogic, enabling early detection of anomalies and rapid remediation before they impact performance. Cloud-based services utilise auto-scaling and load balancing, maintaining consistent availability even during peak demand.; Data resilience is achieved through regular backups, encryption, and secure replication across multiple locations, ensuring integrity and recoverability. Disaster recovery plans are tested periodically, with defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) aligned to client SLAs.
• Outage reporting: Our service reports outages through a structured incident management process aligned with ITIL standards. When an unplanned interruption or degradation occurs, it is logged as an incident and immediately assessed by qualified engineers. Notifications are issued via multiple channels, including email alerts and the customer portal, ensuring stakeholders receive timely updates. Each outage report includes severity classification, root cause analysis, and estimated resolution time. Progress is tracked through a ticketing system, with real-time status updates available to clients. Once resolved, a detailed incident report is shared, outlining corrective actions and preventive measures. For major outages, post-incident reviews are conducted and documented to improve resilience. Additionally, monthly service reports summarise all incidents, trends, and SLA performance, providing transparency and actionable insights for continuous improvement

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly controlled through role-based access controls (RBAC) and multi-factor authentication (MFA). Only authorised personnel with verified credentials can access administrative functions. Privileged accounts are monitored and reviewed regularly, with least-privilege principles applied to minimise risk. Support channels require identity verification before any action is taken, and sensitive operations are logged for audit purposes. All access attempts are tracked, and alerts are generated for anomalies. This layered approach ensures compliance with ISO27001 and Cyber Essentials Plus, safeguarding systems against unauthorised access and maintaining secure service operations
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security framework is based on ISO/IEC 27001 standards and GDPR compliance. Policies cover confidentiality, integrity, and availability of data, supported by documented procedures for access control, incident management, and business continuity. The Board of Directors sets strategic direction, while the Senior Management Team oversees implementation. The Head of Compliance authorises policies, and an appointed Information Security Manager ensures operational adherence. Reporting flows from operational teams to the Compliance Manager, then to the Executive Board for review. Compliance is enforced through mandatory training, internal audits, and management reviews. Breaches trigger formal incident reporting and corrective actions under disciplinary and legal protocols. Policies are regularly updated to reflect regulatory changes and emerging threats. Continuous monitoring, risk assessments, and awareness programmes ensure staff and suppliers understand responsibilities. This governance structure guarantees accountability and alignment with legal and contractual obligations, maintaining a secure environment for all information assets
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management approach ensures full lifecycle tracking and security impact assessment. All service components are recorded in a central system, with unique identifiers maintained from deployment through decommissioning. Changes follow a formal Request for Change (RFC) process, including detailed implementation, rollback, and test plans. Each change undergoes peer and managerial approval, and its potential security impact is assessed via a dedicated security review stage. Risks are documented, and mitigation steps agreed before implementation. Communication plans ensure stakeholders are informed at every stage, maintaining transparency and compliance with ISO27001 and ITIL best practices
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process combines proactive monitoring and rapid remediation. Potential threats are assessed through continuous scanning, risk scoring, and prioritisation based on severity and exploitability. Patches are deployed within 24–72 hours for critical vulnerabilities, following rigorous testing and change control. Threat intelligence is sourced from vendor advisories, NCSC alerts, CVE databases, and trusted security feeds. Regular audits and penetration tests complement this approach, ensuring timely updates and compliance with ISO27001 and Cyber Essentials Plus standards. This structured process minimises exposure and maintains service integrity across all environments.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring approach uses real-time log analysis and anomaly detection to identify potential compromises. Alerts are generated for suspicious activities, such as unauthorised access or unusual traffic patterns. When a compromise is suspected, our incident response team investigates immediately, isolates affected systems, and applies remediation measures. Critical incidents receive priority, with response initiated within 15 minutes and full resolution targeted within SLA timelines. Continuous monitoring, automated alerts, and regular threat intelligence updates ensure rapid detection and swift containment, maintaining compliance with ISO27001 and Cyber Essentials Plus standards.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident management process follows ITIL best practices with pre-defined workflows for common events such as service outages or security breaches. Users can report incidents via the customer portal, email, or 24/7 support desk. Each incident is logged, prioritised, and tracked through a ticketing system. We provide detailed incident reports after resolution, including root cause analysis, corrective actions, and preventive measures. Reports are shared via secure email or portal access, ensuring transparency and compliance with ISO27001 standards. This structured approach guarantees rapid response and continuous improvement across all service operations
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 2.5%
• Between £1,000,001 and £2,500,000: 3.5%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 4.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 2 September 2025
• What the ISO/IEC 27001 doesn’t cover: Ur ISO/IEC 27001 certification covers the design, support, and delivery of IT solutions within the defined scope of our Statement of Applicability. However, it does not extend to every element of our operations or third-party services. Specifically, outsourced cloud platforms such as Microsoft Azure or other vendor-hosted environments fall outside our certification boundary, although these providers maintain their own ISO certifications. Additionally, ISO/IEC 27001 audits are not designed to detect or prevent criminal activity or guarantee immunity from breaches; they confirm compliance with an Information Security Management System, not absolute security. The certification also excludes any services or processes not listed in the approved scope, such as certain subcontractor activities or bespoke client systems. While we maintain rigorous controls internally, gaps are mitigated by requiring partners to hold equivalent certifications and by implementing contractual security obligations. This layered approach ensures comprehensive coverage while acknowledging the limitations inherent in the standard.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Tuesday 9 September 2025
• What the ISO 9001 doesn’t cover: CopilotOur ISO 9001 certification applies to the quality management system governing our core services and processes within the defined scope. However, it does not cover every aspect of our operations. Specifically, activities outside the documented scope, such as bespoke client solutions developed under separate agreements, fall outside certification boundaries. Third-party services and subcontractor activities are also excluded, although we require them to maintain equivalent quality standards contractually. ISO 9001 does not guarantee product performance or compliance with external regulations; it focuses on process consistency and continual improvement rather than technical specifications. Additionally, non-operational functions such as marketing or certain administrative tasks may not be included in the certified scope. While these exclusions exist, we mitigate risks through robust supplier management, internal audits, and adherence to best practices across all areas. This ensures that even non-certified elements align with our commitment to quality, delivering reliable outcomes and maintaining customer satisfaction
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 625ce49e-bafe-4222-8e24-8f43e5e0dc48
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 17f5ab9f-5b07-4bab-a2a1-458a07801692
• Other security certifications: Yes
• Any other security certifications: Cisco Advanced Security Architecture Specialisation

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.