PROGRESSIVE TECHNOLOGY SOLUTIONS LIMITED
Octave Attune EAM (formerly HxGN EAM) Implementation Services: Leading asset management platform
Progressive TSL’s Implementation services deliver end-to-end Octave Attune EAM Cloud deployment covering planning, design, configuration, training, integration, and support. Using proven EAM frameworks, we fast-track setup with predefined workflows, industry-specific features, built in integration patterns, and actionable insights, ensuring a compliant, low-risk foundation for asset management from day one.
Features
- Structured implementation project methodology and proven approach
- Collaborative requirements gathering and analysis Workshops
- EAM system review focused on adopting industry best practices
- EAM solution design and roadmap development
- EAM Application configuration, implementation and integration
- Customised EAM software development tailored for your organisation
- Integration between your core business systems
- EAM user adoption and change management training
- Dedicated UK Support services and EAM help desk
- Fully Managed EAM Cloud Services
Benefits
- Progressive provide over 25 years of EAM and industry expertise
- Wherever you are on the journey, we offer flexible services
- Values customer collaboration and long term partnership
- Accelerates EAM and de-risks deployment with proven Industry Framework
- Enhances user productivity with targeted end user training and guidance
- Strengthens compliance using controlled workflows and governance
- Reduces operational risk via continuous monitoring
- Improves data accuracy through validated onboarding
- Optimises maintenance planning with expert EAM configuration
- Achieves one single seamlessly integrated solution
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
8 2 8 3 1 9 3 5 9 9 2 6 2 6 2
Contact
PROGRESSIVE TECHNOLOGY SOLUTIONS LIMITED
Helen Fisher
Telephone: +447551625499
Email: helen.fisher@progressive-tsl.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
Service scope
- Service constraints
- Planned maintenance is performed during scheduled windows and communicated in advance; emergency/security patches may occur outside these windows. Zero‑downtime upgrades are standard where feasible, but brief service interruptions may be required. Upgrades and patches are mandatory to keep all tenants on a secure, supported version. Service availability target is 99.5% monthly, excluding scheduled maintenance. Customers remain responsible for testing, training, and change‑management activities around updates, and for extracting any interim data prior to termination (a full data set is provided at contract end).
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
Progressive’s ProCare Help Desk operates during standard business-hours, 08:30-17:30, Monday-Friday.
Out‑of‑hours support available 24/7 for Priority 1 incidents only.
Support Service Levels (SLAs):
Priority 1 - Production Down: Complete system outage or major functionality failure with no practicable workaround affecting all users, Response within 1 business hour.
Priority 2, High: Major functionality impaired with no practicable workaround and significant user impact, Response within 2 business hours.
Priority 3, Medium: Moderate-impact, workaround available, limited user impact, Response within 4 business hours.
Priority 4, Low: Minor issue, no impact on operations - Response within 1-business day.
Pricing details in the Pricing Document - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
ProCare is a flexible support service tailored to your organisation’s needs, providing accelerated access to a proactive team with deep knowledge of your systems and operational environment. It offers the choice of a fixed monthly fee or a controlled pay‑as‑you‑go model, ensuring predictable and manageable costs. Progressive’s consultants deliver comprehensive assistance across all tasks relating to your deployed solutions, ensuring continuity, reliability and ongoing optimisation.
For costs see the Pricing Document.
Progressive’s Help Desk operates during standard business hours, 08:00 to 17:30, Monday to Friday.
Out‑of‑hours support is available 24/7 for Priority 1 incidents only and is charged at an additional cost.
Support Service Levels (SLAs):
Priority 1 – Production system down: Response within 1 business hour.
Priority 2 – Business‑critical failure: Response within 2 business hours.
Priority 3 – System or programme fault: Response within 4 business hours.
Priority 4 – General request or enquiry: Response within 1 working day.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- We resell EAM from Hexagon as trusted Premier partners.
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business architect | £1,540.00 | |
| Lead business architect | £1,870.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior service desk analyst | £1,100.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior business analyst | £900.00 | |
| Business analyst | £1,100.00 | |
| Senior business analyst | £1,260.00 | |
| Lead business analyst | £1,540.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £1,870.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,870.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior frontend developer | £900.00 | |
| Frontend developer | £1,100.00 | |
| Senior frontend developer | £1,260.00 | |
| Head of frontend development | £1,540.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior developer | £900.00 | |
| Developer | £1,100.00 | |
| Senior developer | £1,260.00 | |
| Principal developer | £1,540.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- The Certification Body of Sensiba Australia Pty Ltd: Certificate 202512-169
- ISO/IEC 27001 accreditation date
- Wednesday 3 December 2025
- What the ISO/IEC 27001 doesn’t cover
-
The Information Security Management System (ISMS) of Progressive, supporting the tailored business systems and software solutions for asset-intensive industries, including the management, delivery and support, in accordance with the Statement of Applicability (SoA) and
aligned with the control requirements of ISO/IEC 27001:2022.” - ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Interface, Certificate: Q9029
- ISO 9001 accreditation date
- Tuesday 11 November 2025
- What the ISO 9001 doesn’t cover
- Provision of business systems and solutions for asset intensive sectors such as energy, mining, and transport - specialising in cloud-based ERP platforms to streamline finance, asset management, ESG, and procurement processes.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- C10b75aa-a63e-4e1b-bd24-dc607f9c742f
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 63642ef8-04e0-4902-9492-4bd9a5ca83e8
- Other security certifications
- Yes
- Any other security certifications
- SOC 2 Type 2 Report
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at helen.fisher@progressive-tsl.com.
Tell them what format you need. It will help if you say what assistive technology you use.