RINGGO LIMITED

RingGo Cashless Parking

RingGo is a cashless parking service that lets you pay for and extend your parking from anywhere without coins, with your phone, online, and in-car. Today, over 16-million end-users across the UK benefit from using the highest rated, market-leading digital parking service from the most popular and well established provider.

Features

• Multiple inclusive channels, including apps, online, SMS and in-car
• Search, navigate and pay for parking within 30 seconds
• Numerous secure, PSD2-compliant payment options including major-cards, Amex, Apple/Google Pay
• Change incorrectly booked VRM within 15-minutes of parking session starting
• Award winning “space-availability” solution helps motorists find available spaces quickly
• Parking-Locator showing where the service is available with parking-location details
• Market leading Net Zero parking tariffs via all channels
• Proven Multivendor / Open-Market capability
• Detailed real-time, back-office parking data and reporting via RingGo Insight
• Seamless integration with leading pay-on-exit, barrier, and ANPR solutions

Benefits

• Safe, secure, touch-free, with significant savings on parking infrastructure costs
• Competitive merchant acquiring services, providing cost savings/efficiencies via simplified banking
• Increased motorist dwell time through ability to “extend parking” anywhere
• 16-million+ UK user-base guarantees highest cashless parking uptake from go-live
• Unrivalled real-time data provision informs parking strategy and decision making
• Flexible, agnostic parking-management and enforcement integration
• Market-leading tariff engine ensures compliance with all parking policies/business rules
• Increased customer satisfaction from highly accessible UK-based Customer Care
• AWS Cloud Software solution ensures resilience and 24x7x365 uptime
• Fully integrated with the National Parking Platform

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk-tenders@arrive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

831695552594898

Contact

Mark Harris
07909 546657
uk-tenders@arrive.com

About the service

• Service categories:
  • Applications
    • Enterprise resource management
      • Financial
        • Travel and Expense Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No service constraints due to our AWS cloud-hosted model and multiple cashless parking payment channel solutions. The RingGo system is fully accessible for end-users 24/7/365. As the RingGo system is provided as SaaS, no software or equipment will need to be installed, negating obsolescence issues or any system downtime/outage.
• System requirements:
  • Ability to receive MFA codes by SMS or email
  • Modern web browser
  • Access to Google Play or IOS App store

User support

• Email or online ticketing support: Yes
• Support response times: The end-user receives an initial acknowledgement, and a ticket number is assigned for reference. RingGo respond within 2 working days. RingGo Customer Care agents handle live chat Monday – Friday 0800-1700.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: Yes
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web and in-app chat are accessible via desktop browsers and mobile devices from the main homepage making it easy for new and existing end-users to find. No end-user account is required to seek assistance from the RingGo Customer Care team. Available 24/7, RingGo also provides the RingGo Virtual Assistant (automated chatbot). This has been implemented using natural language processing to offer immediate, tailored, and accurate pre-prepared responses. If the question is complex or no suitable response exists, the bot diverts to a RingGo Customer Care agent on web chat during office hours.
• Web chat accessibility testing: Our web chat tool is an off the shelf product where the supplier would have conducted their own testing. We have subjected the tool to our own internal testing by running as a pilot before scaling to a full deployment. RingGo also regularly work with partners (such as Shaw Trust) and are audited on accessibility standards with the aim of continuous improvement in making our service as accessible as possible to all end-users.
• Onsite support: Yes
• Support levels: RingGo provides end-users and Clients with a free tiered support structure. LEVEL 0: 24/7 Self-help is accessible on Web and App using various tools such as virtual-assistant (chatbot), parking-locator, user-guides and videos, and an online FAQ bank, and information provided on social media. LEVEL 1: Based in the RingGo head office in Basingstoke, RingGo Customer Care provide email, live chat (accessible via web or app) and social media support to end-users. Parking sessions can also be booked via IVR with automatic breakouts which are activated when end-users are having difficulties. Information that is received is fed into a CRM system in order that calls can be tracked and if necessary escalated. LEVEL 2: Also Basingstoke based, RingGo’s Technical Helpdesk team operates 24/7/365 and provides support to our Clients, and to the Customer Care team. This group will deal with escalations from Level 1. LEVEL 3: The RingGo Operations team will deal with escalations from Level 2 and are responsible for the platform on which RingGo operates. They oversee the setup, maintenance and upgrade of the RingGo platform ensuring the infrastructure remains stable and resilient with uninterrupted operational service. Dedicated Account-Management is provided to all Clients.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: RingGo projects are managed by our Professional-Services team under Prince2 and ISO9001 methodologies ensuring on-time, high quality implementations and migrations. RingGo will agree an implementation plan with you including project kick-off, project governance, milestones, communications, reviews, full testing and quality assurance, and go-live. Working closely alongside you during the entire process we will implement and configure the RingGo system to fully meet your needs and requirements. This includes signage, bespoke marketing, tariff and rule setup, reporting, training and pre and post launch support.; ; Training(onsite or online) including back-office management, financial reporting and monitoring, and enforcement will be undertaken by our own dedicated in-house RingGo trainer. Suitable dates and locations will be arranged along with how many sessions will be necessary. The trainer will define a set of learning outcomes that will be applicable to the attendees and their specific job functions. We can also provide “train the trainer” sessions – which are usually of interest to the enforcement team to ensure that new staff are fully briefed on best practice for establishing that cashless sessions are rigorously checked and Penalty Charge Notices(PCNs) are correctly issued.; Manuals for all training programmes will be provided to the Client and refreshed when required.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Microsoft Word is available upon request
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding documentation is sent to users following training. Updated versions are available from the client's Account Manager.; ; Self-help is accessible on Web and App using various tools such as virtual-assistant (chatbot), parking-locator, user-guides and videos, and an online FAQ bank, and information provided on social media.
• End-of-contract data extraction: The Client will be provided with read-only access to the RingGo Insight back-office tool for a minimum period of six months following the end of the contract. Full reporting functionality is available during this period.; ; RingGo will also action specific ad-hoc client requests such as in relation to Penalty Charge Notice (PCN) enforcement. This will be in full compliance with GDPR.
• End-of-contract process: If required, RingGo would agree an exit plan with the Client to allow for transition to an alternative supplier. RingGo will work with the Client to agree the date the service will be switched off to ensure there is no disruption or gap in cashless parking availability.; Historic Transactional Data-; The Client will be provided with read-only access to the RingGo Insight back-office tool for a minimum period of six months following the end of the contract.; Contact Centre-; Any telephone calls, emails or web/app chats from end-users or social media requests post exit would be advised of the new service details and directed accordingly based on instructions from the Client.; RingGo Website-; All location and tariff details would be removed from RingGo immediately when the service is switched off.; Payment Channels-; At a time to be agreed all payment channels would be de-activated to prevent any purchase of parking with the Client. Advance purchases of multiple days parking past the termination date/time would also be prevented.; End-user accounts-; These would not be affected so end-users can continue to use RingGo elsewhere. We would maintain the historic data so customers can still access parking history and VAT receipts.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile apps are the primary and most popular interface used by RingGo’s end-users. They offer all the functionality of the desktop service and more such as biometric login and IOS Live Activity.; ; The MyRingGo branded website which can also be used to book parking and for self-service account management is responsive and is designed to work on mobile devices as well as desktop.
• Service interface: Yes
• Description of service interface: Through many communication channels such as signage installed in parking locations, bespoke marketing, and social media, end-users are made aware that RingGo is accessible via multiple interfaces. This includes voice call to Interactive Voice Response (IVR), smartphone apps, SMS text message, web, mobile web, kiosk and touchscreen, in-car, and retail (PayPoint). All channels are linked via a central account or ‘golden record’. The first time the service is used the system automatically provides end-users with the ability to set up a secure account with log-in credentials.
• Accessibility standards: None or don’t know
• Description of accessibility: Accessibility is a fundamental consideration for RingGo. Through offering multiple service interfaces, RingGo facilitates the needs of all end-users including those deemed vulnerable through age or physical or sensory disability, such as hard of hearing.; The RingGo service is simple to understand and easy to use, with instructions and information in plain English.; RingGo are frequently making updates to features to make the service as accessible as possible. For example: We have introduced a 'dark-theme' mode for the app improving visibility for end-users sensitive to bright light or those with low-vision and IVR for people with a lack of sight.
• Accessibility testing: RingGo review and utilise the WCAG standard in the design and continuous improvement of the cashless parking service we provide.; RingGo is reviewed and accepts feedback and suggestions on an ongoing and continuous basis to ensure we improve the service where necessary and enhance accessibility for all end-users.; RingGo regularly works with partners (such as Shaw Trust and Age UK) and are audited on accessibility standards with the aim of continuous improvement in making the service as accessible as possible to all end-users.; All Product Designers consider accessibility when designing mock-ups which includes colour contrast, font sizes, typeface choice, use of jargons and acronyms, consistent navigation etc.; RingGo utilise usability studies and field surveys where we question end-users with regards to the accessibility of the service.
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The RingGo Enforcement API ensures Civil Enforcement Officers (CEOs) are provided with complete, accurate and real time parking session information enabling them to verify active parking rights and carry out enforcement and monitoring.; A number of parking operators have successful fully integrated enforcement solutions with RingGo using the RingGo Enforcement API.; This includes Imperial Civil Enforcement Solutions (ICES), Conduent, Taranto, Chipside, Civica and ZatPark.; Should the Client move to a new supplier and wish to integrate their software with RingGo (at any point during the contract) then RingGo can offer the integration at no cost in respect of our direct set up costs. The time it takes for the RingGo system to be configured for any integration utilising the RingGo Enforcement API is minimal and does not require any further information from the Client.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Self-service account management provides end-users with the ability to customise their RingGo service including the following.; ; Multiple vehicles (with ‘nicknames’) and payment methods can be added.; ; End-users can log-in using face or touch-id meaning they no longer need to type a password.; ; End-users control what Text(SMS) confirmations and reminders they receive, and also email summaries and VAT receipts.; ; The service is also highly customisable by the Client. The robustness and versatility of RingGo ensures all combinations of on and off-street tariff schedules can be delivered whilst applying a combination of varying rules surrounding day, evening and overnight parking sessions, tariff rates, minimum / maximum purchase, free/discounted parking, no-return and maximum stay periods, event-day parking, vehicle restrictions, fuel/vehicle type adjustments and enforcement zone relationship (rovering) rules. Dynamic-labelling for the app is also available using imagery of the client's choice. RingGo can also administer bespoke app, online and IVR messages to specific or all RingGo zones for clients.

Scaling

• Independence of resources: RingGo operates an AWS cloud-hosted model and multiple payment channel solution supported by a number of failovers.; Total available system capacity is maintained at significantly more than projected peak load. Always on scalable availability groups are utilised to ensure capacity is always greater than required. Capacity planning and continuous review of the platform is carried out by the RingGo Operations team along with trend analysis on end-to-end response times to ensure that we have a clear view of our service levels. The team are available 24/7 to enact manual intervention protocols, in the event of an incident.

Analytics

• Service usage metrics: Yes
• Metrics types: Through RingGo Insight, capabilities have been established for providing Clients with both historical and real-time secure access to parking session data including the following:; ; - Volumes (total, by location, by zone); - Session costs; - Session lengths; - Refunds; - Location-data; - End-user statistics; - Transaction and communication audit history; - End-User demographics including car-type, fuel-type, age of vehicle and device / booking method.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The RingGo Insight tool provided to Clients to manage and monitor their service allows data sets to be exported in .CSV format. All reports can be viewed to screen and have an additional option to export the data. ; Once this has been received it can easily be imported into Excel or another compatible system for analysis or further manipulation. The system is able to define date ranges and can apply filter information to enable focused data sets.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The RingGo infrastructure operates a service level of 99.8% across all payment and back-office channels. We consistently exceed this, frequently achieving 100% availability including no planned downtime. The architecture has been designed for a high-volume demand and is scaled to deal with the peaks and troughs akin to commuter and shopper parking profiles. RingGo is on a fully redundant platform. The redundancy is provided by an 'always on availability group' database architecture spread over three AWS availability zones. Application load will be hosted across multiple availability zones in auto-scaling groups to provide both resilience and scalability to handle peak time load. This brings modern resilience techniques to the platform which reduces the manual intervention required in the event of a failure in any component.; AWS replicates critical system components across multiple Availability Zones (there are 3 in the UK) and authoritative backups are maintained and monitored to ensure successful replication.
• Approach to resilience: RingGo operates to a 99.8% availability KPI. We consistently exceed this, frequently achieving 100% availability including no planned downtime. Further information is available upon request.
• Outage reporting: RingGo have numerous error traps and monitoring sensors on different parts of the service covering; servers, operating-system, ports, database, payments, volumes, application, connectivity. All of these sensors feed into a proprietary software package which is a highly sophisticated program that sits above all of the other technology and watches and monitors the performance of the components and the flow of data constantly looking for any unusual activity. Where a potential fault is identified by our system monitoring or is directly raised by an end-user or Client, RingGo will immediately investigate and broadcast any issues. A priority will be assigned based on its severity and impact. Notifications will be emailed to an agreed distribution list within the Client with details; issue, when it happened, time to resolve, when resolved or estimate, what caused it, and what prevention measures will be added to prevent the issue from taking place again. Faults that may lead to a compromised service are noted and corrected almost instantly. You will also be contacted by your Account Manager.; RingGo Customer Care also receive incident notifications from the Operations team to ensure they are immediately aware of any service degradation and can inform end-users through various communications channels.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Internally, RingGo deploy a strict role-based access control methodology in compliance with PCI-DSS Level 1 standards across all of our management interfaces and critical systems. Privileged access is only given to users if it is required as part of their role required for their business function.; ; Clients can access data from their parking locations only.; All data access is via the secure web portal RingGo Insight . RingGo Insight has secure (username and password protected), permissions-based browser access and gives access to the tariff engine (enabling self-service configuration), real-time financial, transactional and enforcement data to certain approved Client officers.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: PCI-DSS, ISO9001, Open Web Application Security Project (OWASP) recommendations and the updated OWASP top 20 threats are followed as part of secure coding practices, penetration tests and security scans are completed by a certified third-party accredited to CREST and CHECK standards.
• Information security policies and processes: We have an established group information security team led by a Chief Information Security Officer who is on the executive-leadership-team. RingGo adhere to a formal information-security policy, which mandates the use of strong, current anti-virus and anti-malware defences as part of our PCI-DSS Level 1 compliance across our entire IT infrastructure.; Regular information security awareness workshops, annual security and GDPR training (and certification) and awareness e-learning courses are held.; Developers undertake secure development training.; In addition, there are several other policies and procedures that are required to be followed based on an employee's role, for example our systems administrators must follow our organisational IT-hardening procedures to ensure our environment is built and managed in a secure manner. Relevant policies RingGo has in place include Data Protection, Data Retention Policy, Data Classification & Handling policy, Secure Destruction policy, Encryption policy, Business Continuity Framework/Disaster Recovery Plan, Privacy Policy, Patch Management Policy, Access Control Policy and Log Management Policy.; RingGo deploy strict role-based access control and permissions in compliance with PCI-DSS across management interfaces and critical systems. Privileged access is business function specific and only given to users if required for their role.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: An executive supported change management policy including a change approval board (CAB) have been established to assess impact to the business and security with regards to changes. This CAB has an agreed terms of reference detailing what is in scope and out of scope for their review. This enables the business to track various types of services throughout the development and product lifecycle as items listed as in scope include but are not limited to hardware, software, database, network and telephony. This incorporates installation, modification and full testing, removal or relocation and upgrade of such services.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The organisation assesses threats and vulnerabilities according to the Common-Vulnerability-Scoring-System (CVSS) standards which allows us to assign severity ratings to any findings and patches supplied by vendors.; ; The security operations team have subscribed to various threat intelligence services and monitor advisories from vendors on a daily basis.; ; Internal and external vulnerability scanning is conducted continuously in accordance with PCI approved scanning vendor (ASV).; ; Bi-annual penetration tests are carried out by a certified third party accredited to CREST and CHECK standards.; ; Any critical or high vulnerabilities and/or patches are remediated as soon as possible, but within 30-days as a maximum threshold.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: A Security-Incident & Event-Monitoring(SIEM) platform collects audit-logs and event data from security systems, networks and computers and has correlation algorithms to provide actionable security insights. The platform is monitored 24/7 and in the event of anomalous activity, incident management processes provide the ability to monitor and action. This will involve triage and analysis with eventual containment and neutralisation of potential compromises. Numerous firewalls, tools and sensors on different parts of the service constantly monitor the performance of the components and flow of data. Should unusual activity be spotted, alerts are immediately sent to the RingGo Security Team triggering an investigation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: Any incidents that occur follow the documented Security Incident Response Plan that clearly sets out roles and responsibilities in the event of a security incident known as the Security Incident Response Team (SIRT). All major security incidents and issues affecting the RingGo platform will be communicated via email to an agreed list of Client contacts within 72 hours in line with article 33 of the GDPR. End-users / Clients can report incidents via our Customer Care, service operations team or Account Manager who are trained and aware of the incident response and handling processes.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: RingGo can provide a free trial to new customers for the first 6 months of a 3 year agreement with a right to terminate on 30 days notice during the free trial period without liability

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 50%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI Assurance Ltd
• ISO/IEC 27001 accreditation date: Friday 27 June 2025
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: BSI Assurance Ltd
• ISO 9001 accreditation date: Friday 2 February 2024
• What the ISO 9001 doesn’t cover: Not applicable
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Xcina Consulting
• PCI DSS accreditation date: Monday 11 August 2025
• What the PCI DSS doesn’t cover: Not applicable
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Provided
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for positive actions with community groups.
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk-tenders@arrive.com. Tell them what format you need. It will help if you say what assistive technology you use.