User Researcher
Our User Research service improves your platform's usability by deeply understanding user challenges and needs. We employ advanced techniques to ensure inclusive and high-quality experiences, following GDS principles from discovery through live phases. Our approach integrates user feedback continually, aligning with both user needs and project goals.
Features
- Adheres to GDS standards in user research techniques
- Develops detailed user personas and profiles
- Conducts user research tailored for assistive technology
- Adapts research methods to fit senior leadership availability
- Facilitates engaging stakeholder workshops and user testing sessions
- Uses data analysis to drive usability improvements
- Develops clear, user-focused improvement roadmaps
- Ensures accessibility by testing with users having low digital skills
Benefits
- Adheres to GDS standards in user-centered research
- Identifies user journeys and pain points accurately
- Enhances experiences for users with assistive technologies
- Boosts customer satisfaction and digital engagement
- Agile user research aligns with project life cycles
- Develops strategic roadmaps for continuous user experience improvement
- Validates design concepts through real user feedback
- Reduces operational costs by improving user interfaces
- Transfers skills and knowledge, empowering your team
Pricing
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
8 3 2 3 4 7 6 2 4 1 6 3 7 1 8
Contact
JYOCHAN LIMITED
Kalyan Kakaraparthi
Telephone: 07438367074
Email: admin@jyochan.com
About your service
- Service categories
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Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
- Scope, constraints, and assumptions are established and agreed upon during the initial service discovery phase.
User support
- Email or online ticketing support
- Yes
- Support response times
- Based on the agreed SLAs
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We work closely with our clients to provide the necessary support depending on their needs:- Core working hours for our team are Monday to Friday 09:00 to 17:00 hrs excluding Bank Holidays
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £800.00 | |
| Delivery manager | £1,150.00 | |
| Senior delivery manager | £1,400.00 | |
| Head of (Agile) delivery management | £2,100.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 20a9545b-5473-480c-a7f3-52a3c672154a
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-