OFFICELABS LIMITED

Klyra Shield

Klyra Shield is a browser-based service that protects organisations using cloud AI tools. It scans prompts in real time, automatically blocking sensitive data before transmission. The service provides central visibility, policy enforcement, and audit reporting to support secure, compliant AI adoption without restricting productivity.

Features

• Realtime scanning of AI prompts before external transmission
• Automatic detection of sensitive and confidential information
• Policy-based blocking of non-compliant AI prompts
• Browser extension deployment for Chrome and Microsoft Edge
• Central administrative dashboard for AI usage visibility
• Configurable detection rules and organisational policies
• Audit logging of AI activity and blocked attempts
• User notifications explaining why content was blocked
• Usage analytics and compliance reporting

Benefits

• Prevent sensitive data leaving the organisation via AI tools
• Enable safe AI use without restricting employee productivity
• Gain visibility of uncontrolled or shadow AI usage
• Enforce AI governance policies automatically and consistently
• Support compliance with data protection obligations
• Reduce reliance on manual monitoring and user judgement
• Educate users through immediate, contextual feedback
• Deploy quickly with minimal operational disruption
• Increase organisational confidence in AI adoption
• Maintain control while supporting modern working practices

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@officelabs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

836166585041517

Contact

Graham Bidwell
01392 24 0 365
sales@officelabs.co.uk

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI life cycle

  • Trustworthy AI Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Klyra Shield operates as a browser-based service and is supported on Google Chrome and Microsoft Edge only. An active internet connection is required for prompt scanning, policy enforcement, and access to the administrative dashboard. The service controls AI prompts submitted to external AI tools but does not monitor or restrict AI-generated responses. Effectiveness depends on appropriate policy configuration and managed deployment of the browser extension. Support is provided during UK business hours. Planned maintenance and updates are applied centrally as part of the SaaS service and do not require customer action.
• System requirements:
  • Google Chrome or Microsoft Edge supported web browser
  • Managed browser extension deployment capability
  • Active internet connection for real-time scanning and reporting
  • Modern operating system supporting supported browsers
  • Administrator access for policy configuration and management
  • User accounts authorised to access cloud AI tools
  • Secure HTTPS access to administrative dashboard
  • Organisational policies defining sensitive data and usage rules

User support

• Email or online ticketing support: Yes
• Support response times: Support requests submitted via email or the online ticketing system are monitored during UK business hours, Monday to Friday, excluding public holidays. Initial responses are typically provided within one business day. Requests received outside business hours are reviewed on the next working day. Response times may vary depending on the nature and priority of the request.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided as a standard service level included with the software subscription. This includes access to email and online ticketing support during UK business hours, Monday to Friday, excluding public holidays. Support covers incident logging, fault investigation, and resolution of software-related issues.; ; Enhanced support services, including extended support hours, prioritised response, onsite assistance, and advisory support, are available at additional cost and are procured separately under appropriate Cloud Support listings.; ; OfficeLabs does not provide a dedicated technical account manager or cloud support engineer as part of the standard software subscription. Where required, customers may procure named technical resources, implementation support, or ongoing service management through separate Cloud Support services.; ; All support requests are managed through a structured ticketing process, with issues prioritised based on impact and urgency.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Klyra Shield is designed to be quick to deploy and easy to adopt. OfficeLabs supports buyers through a structured onboarding process to help them begin using the service effectively and safely.; ; Getting started typically begins with an initial onboarding call to confirm organisational requirements, user numbers, and AI usage policies. OfficeLabs assists with configuring the administrative dashboard, including policy rules for sensitive data detection and blocking, and setting up appropriate access controls for administrators.; ; The browser extension can be deployed using standard endpoint or browser management tools, or installed manually where appropriate. OfficeLabs provides guidance on deployment options and supports administrators during rollout to minimise disruption to users.; ; Administrators receive guidance on using the dashboard, reviewing usage analytics, and interpreting audit logs. End users require no formal training and are supported through real-time browser notifications that explain when prompts are blocked and why.; ; User documentation is provided in digital format, including administrator guidance and usage instructions. Optional remote training sessions, governance workshops, and onsite support can be provided at additional cost under separate Cloud Support services. Ongoing support is available during UK business hours to assist with configuration, policy refinement, and operational questions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, administrators can export all available service data from the administrative dashboard. This includes AI usage records, audit logs, and compliance reporting data, which can be extracted in standard formats such as CSV.; ; Following contract termination, access to the service is withdrawn and browser extensions are uninstalled using standard browser management controls. Any remaining service metadata held by the supplier is securely deleted in line with documented retention periods. Users retain ownership of their exported data at all times.
• End-of-contract process: At the end of the contract, access to Klyra Shield is withdrawn in line with the agreed notice period. Administrators are responsible for exporting any required service data, including usage records and audit logs, before contract termination. Browser extensions are removed using standard browser or endpoint management controls.; ; Data export in standard formats (such as CSV) is included within the price of the contract. Secure deletion of any remaining service metadata held by the supplier is performed in line with documented retention periods and is included as standard.; ; The standard contract price includes access to the service for the contracted period, routine updates, and standard support during UK business hours. Additional services, such as extended support, prioritised assistance, onsite support, or advisory and governance services, are not included and may be procured separately under appropriate Cloud Support services.; ; No automatic data migration, bespoke exit assistance, or extended post-termination support is included unless separately agreed.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is provided in digital formats that can be accessed through standard web browsers. Documentation is made available online and in downloadable formats, enabling users to apply browser-based accessibility features such as screen magnification, zoom, text resizing, and keyboard navigation. Content is structured to support clear navigation and readability.; ; Accessibility of the documentation depends on the capabilities of the underlying documentation platform and the user’s chosen assistive technologies. No bespoke accessibility adaptations are required to access the documentation, and users can request alternative formats or additional support where reasonable adjustments are needed.; ; Where documentation is provided by third-party platforms, accessibility aligns with the features supported by those platforms and standard browser technologies.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Klyra Shield is accessed through a web-based administrative dashboard and a browser extension user interface. Administrators use the dashboard to configure policies, view usage analytics, and review audit logs. End users interact with the service through real-time browser notifications when prompts are blocked or allowed.
• Accessibility standards: None or don’t know
• Description of accessibility: Klyra Shield is accessed through a standard web browser using a web-based administrative dashboard and a browser extension interface. Administrators can configure policies, view usage analytics, and access audit logs through the dashboard using role-based access controls. End users interact with the service through browser notifications that explain when AI prompts are allowed or blocked.; ; The service relies on accessibility features provided by supported browsers and operating systems, such as screen readers, keyboard navigation, and display scaling. No specialist assistive technology is required. The service does not currently provide bespoke accessibility features beyond those supported by the browser environment.
• Accessibility testing: No formal user testing has been conducted specifically with users of assistive technologies. Accessibility is supported through the underlying software platform and standard browser accessibility features. Where accessibility issues are identified, these can be raised through the support process and are reviewed to determine whether reasonable adjustments can be made.
• API: No
• Customisation available: Yes
• Description of customisation: Klyra Shield can be customised through administrative configuration. Authorised administrators can define and manage AI usage policies, configure sensitive data detection rules, and create organisation-specific patterns, including custom keywords and regular expressions. Policies can be tailored for different teams or user groups.; ; Customisation is performed through the web-based administrative dashboard and does not require custom code or development. End users cannot modify policies; configuration and management are restricted to designated administrative roles only.

Scaling

• Independence of resources: Klyra Shield is delivered as a multi-tenant SaaS service with logical separation between customer environments. Each organisation’s policies, usage data, and audit logs are isolated and not shared with other users. Capacity management, monitoring, and scaling controls are used to ensure that demand from one customer does not adversely affect the performance or availability of the service for others. The service is designed to scale horizontally, with automated resource allocation to maintain consistent performance during periods of increased usage.

Analytics

• Service usage metrics: Yes
• Metrics types: Klyra Shield provides usage and compliance metrics through a web-based administrative dashboard. Metrics include AI tool usage volumes, numbers of prompts scanned, blocked prompt counts, policy breach trends, and user activity summaries. Administrators can view metrics over time to monitor adoption, identify risk patterns, and support governance, audit, and reporting requirements.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Klyra Labs

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Authorised administrators can export service data directly from the Klyra Shield administrative dashboard at any time during the contract. Exported data includes AI usage records, audit logs, and compliance reporting information. Data is provided in standard, commonly used formats such as CSV to support reuse, analysis, and archiving. Exports are initiated through the user interface and do not require custom tools or supplier intervention. Users remain responsible for storing exported data securely within their own systems. Data export is included within the standard service price, and no additional fees apply for standard exports at contract end.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Klyra Shield is delivered as a cloud-based, multi-tenant SaaS service designed to be highly available and resilient. The service leverages the availability and resilience features of the underlying cloud hosting platform, including redundancy, monitoring, and automated recovery.; ; The service does not provide a formally guaranteed uptime percentage or service availability SLA as part of the standard offering. Availability is managed through proactive monitoring and incident response processes, with issues handled via the support service during UK business hours.; ; In the event of service disruption, OfficeLabs will provide updates to affected users and work with the underlying service provider to restore normal operation as quickly as possible. No service credits, refunds, or financial compensation are offered for periods of reduced availability under the standard contract.; ; Where buyers require guaranteed availability levels, service credits, or enhanced resilience assurances, these may be discussed separately and procured through additional Cloud Support or managed service arrangements, subject to agreement.
• Approach to resilience: Klyra Shield is delivered as a cloud-based, multi-tenant SaaS service designed to operate reliably under normal and peak usage conditions. The service is hosted on resilient third-party cloud infrastructure that provides redundant compute, storage, and network components to reduce the risk of single points of failure.; ; The underlying datacentre environment incorporates high-availability design principles, including redundant power supplies, network connectivity, and environmental controls. Platform monitoring is used to detect service degradation or outages, enabling prompt investigation and recovery. Routine maintenance and updates are applied centrally to minimise disruption to users.; ; Customer environments are logically separated to ensure that issues affecting one tenant do not impact others. Data is protected through regular backups and controlled retention processes, supporting recovery in the event of service disruption or data integrity issues.; ; Disaster recovery, business continuity arrangements, and detailed datacentre certifications are managed by the cloud hosting provider and are available on request where required for assurance purposes. OfficeLabs and the software supplier maintain incident response procedures and support escalation processes to restore service availability as quickly as possible following an incident.
• Outage reporting: Service availability issues are communicated through the support process and relevant service communications. Where an outage is identified, users can raise incidents through email or the online ticketing system and receive updates on status and resolution progress.; ; The service does not provide a dedicated public status dashboard or customer-accessible outage reporting API. Where outages relate to the underlying cloud hosting platform, information may also be made available through the hosting provider’s published service health communications. Users may receive email notifications for significant service incidents where appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through authenticated user accounts and role-based access controls. Administrative privileges are limited to authorised personnel with defined responsibilities. Support channels are accessible only to verified customer contacts and OfficeLabs support staff. Access rights are reviewed periodically to ensure they remain appropriate. Where third-party platforms are used to deliver management or support functions, their native access control mechanisms are applied in line with organisational security policies.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: OfficeLabs operates a formal information security management framework aligned with ISO/IEC 27001. Documented policies and procedures cover areas including access control, data protection, incident management, risk assessment, supplier management, and business continuity. Policies are reviewed regularly to ensure continued relevance and effectiveness.; ; Overall responsibility for information security sits with a named board-level role, supported by operational security leads who oversee day-to-day implementation. Security risks are identified, assessed, and managed through a structured risk management process, with findings escalated where required.; ; Compliance with security policies is supported through defined processes, role-based responsibilities, staff awareness activities, and internal review mechanisms. Security incidents and weaknesses are reported through established channels and managed in line with documented incident response procedures.; ; Third-party services used in the delivery of the service are assessed as part of supplier and risk management processes to ensure appropriate security controls are in place. The effectiveness of information security controls is monitored and reviewed as part of ongoing governance activities.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration items relating to the service are identified and managed through documented configuration and change management processes. Changes are requested, assessed, approved, and implemented in a controlled manner, with records maintained to track components throughout their lifecycle. Proposed changes are reviewed for potential security, availability, and operational impact before implementation. Where changes may affect security controls, additional risk assessment and mitigation steps are applied. Changes are tested where appropriate and implemented in line with defined procedures to reduce the risk of unintended impact.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are identified through a combination of vendor security advisories, cloud provider notifications, vulnerability disclosures, and internal review. Reported vulnerabilities are assessed based on risk, impact, and exploitability. Remediation actions are prioritised accordingly. Security patches and updates are applied in a controlled manner and within reasonable timescales based on severity and operational impact. Where vulnerabilities relate to third-party components or hosting platforms, remediation is coordinated with the relevant suppliers. Vulnerability status and remediation actions are tracked through established operational security processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring activities are used to identify potential security events and compromises through review of service logs, alerts, and notifications from underlying platforms and suppliers. Potential incidents are assessed to determine impact and severity. Where a compromise is suspected, predefined incident response procedures are followed to contain, investigate, and remediate the issue. Incidents are responded to promptly and prioritised based on risk and potential impact, with escalation applied where necessary in line with documented security and incident management processes.
• Incident management type: Supplier-defined controls
• Incident management approach: The organisation operates documented incident management processes covering identification, assessment, response, and resolution of security and service incidents. Pre-defined procedures are in place for common incident types to support consistent handling and escalation. Users can report incidents through email or the online ticketing system. Incidents are logged, prioritised based on impact and urgency, and managed through to resolution. Where appropriate, users are provided with updates and post-incident information outlining the nature of the incident, actions taken, and any relevant follow-up.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A time-limited trial is available for evaluation purposes. The trial includes access to core prompt scanning, blocking, and basic usage reporting for a limited number of users. Custom policy configuration, advanced reporting, advisory support, and ongoing use beyond the trial period are not included. Trial duration is agreed in advance.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Tuesday 7 October 2025
• What the ISO/IEC 27001 doesn’t cover: The ISO/IEC 27001:2022 certification applies to the OfficeLabs Information Security Management System (ISMS) as defined in the documented scope and Statement of Applicability.; ; The certification does not cover customer-owned systems, infrastructure, networks, or devices that are not operated or managed by OfficeLabs, including client environments accessed for consultancy or delivery purposes. It also does not extend to third-party platforms or services used by OfficeLabs, except where these are governed through supplier due diligence, contractual controls, and ongoing risk management within the ISMS.; ; End-user locations, home networks, and personal equipment are not directly certified, beyond the organisational policies and controls applied to remote working. Activities, information assets, or processing operations that fall outside the formally defined ISMS scope are also excluded.; ; As with all management system certifications, the ISO/IEC 27001 certification is based on limited audit sampling and does not guarantee the absence of all non-conformances.; ; All information assets, systems, and services within the defined scope are managed in accordance with ISO/IEC 27001:2022, with risks outside the scope addressed through governance, supplier management, contractual obligations, and risk assessment processes.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 89b8902b-27bd-4ea6-a83b-54fad105966b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8c841283-44fe-4dc5-85ee-6208d10fd4a5
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@officelabs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.