BARRIER NETWORKS LIMITED

Barrier Networks Software-Defined Edge and Infrastructure Security (Fortinet)

Leveraging FortiGate Virtual Machine (VM) technology to provide Software-Defined Wide Area Networking (SD-WAN) and Software Defined Networking (SDN) with security functionality, including; Unified Threat Management (UTM), Sandboxing, Email Security, Machine Learning, Network Access Control (NAC), Authentication, Remote Access Services and Web Application Filtering (WAF).

Features

• Software-Defined Wide Area Networking (SD-WAN) with integrated security
• Public and private cloud support
• Broad ‘Security Fabric’ to support zero-trust security
• Automate detection and response to emerging threats
• Layer-7 inspection, routing and protection of traffic
• Standardised operating system across all deployment
• Integrations with multiple third-party Fabric Partners
• Profile and Policy-based firewall options
• WAN Optimisation and Traffic-Shaping

Benefits

• Improve visibility and security of applications and services
• Automate Security Response in multi-cloud environments
• Single Operating System across Cloud & Physical environments
• Feature rich management and analytics capabilities
• Support for all major public and private clouds
• Industry leading SSL-Inspection throughput in Cloud environments
• Industry leading protection rates independently verified by third parties
• Best performing leader in Gartner SD-WAN report
• Autoscaling, SR-IOV and other cloud integration to improve performance
• Dynamic object & policy support to secure DevOps Processes

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

838361446257105

Contact

Iain Slater
0141 356 0101
sales@barriernetworks.com

About the service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access
  • Privilege

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The service is limited to Fortinet products on supported platforms, as published by Fortinet on respective datasheets.
• System requirements:
  • Virtual machines require a minimum resource allocation. "
  • Some clouds are unsupported by some products (See Datasheet)
  • Some features are dependent on license (See Datasheet)

User support

• Email or online ticketing support: Yes
• Support response times: Technical Assistance Centre (TAC), which is staffed with customer service, technical support and hardware engineers and is available on a 24x7x365 day basis.; ; Response times are defined by ticket priority: ; ; P1 – 24x7x365 – 1 Hour Response Time; P2 – 8x5 – 1 Hour Response Time; P3 – 8x5 – Next Business Day Response Time; P4 – 8x5 – 2 Business Days Response Time
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk , Web Chat and documentation such as setup guides, videos and forums. As Fortinet is a North American based company, all development for accessible systems follows US guidance.
• Web chat accessibility testing: Not Known / Not Tracked.
• Onsite support: Yes
• Support levels: Standard Account Management support hours are 9.00am to 6.00pm Monday to Friday. We provide an Account Management function for all Public Sector clients. Our Account Managers endeavour to respond to requests as quickly as possible and are supported by a team of System Engineers to offer technical advice and scoping before and during purchase.; ; After purchase, technical support is as per price list.; ; Hands-on assistance & professional services by engineers is available outside of break-fix on paid time and materials basis defined by a Scope of Work.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Extensive online documentation for the configuration, management, integration and compatibility is available publicly and via the support website. Documentation is available in HTML format and downloadable PDF. Videos are also available for basic setup of the vast majority of products. ; ; Furthermore, industry recognised certifications are available for IT administrators that teach features, configuration and management techniques for the products. ; ; On-site training is available via Professional Services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Fortinet will retain the configuration and any associated data only for a period of fourteen (14) days to allow data collection or service re-initiation following termination or expiration of the Service subscription or the end of agreed Service’s evaluation period. Once such period is elapsed, the Customer’s instance will be deleted along with any associated data. Deleted data will not be recoverable. For the first five (5) days following the expiration of the Service subscription, Fortinet will provide a grace period for use of the Service before termination.
• End-of-contract process: Fortinet will retain the configuration and any associated data only for a period of fourteen (14) days to allow data collection or service re-initiation following termination or expiration of the Service subscription or the end of agreed Service’s evaluation period. Once such period is elapsed, the Customer’s instance will be deleted along with any associated data. Deleted data will not be recoverable. For the first five (5) days following the expiration of the Service subscription, Fortinet will provide a grace period for use of the Service before termination.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: All on-boarding documentation is publicly available at docs.fortinet.com Fortinet also publish 'how-to' videos on publicly available platforms such as YouTube. Furthermore, free training in both .pdf written, and self-study videos are available at training.fortinet.com. all videos include closed captions.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: FortiExplorer Go is a free mobile app that enables you to register FortiGates and FortiAPs from your iOS device. Using FortiExplorer Go, you can configure supported BLE capable FortiGates and FortiAPs. FortiExplorer Go can also remotely access supported FortiGates registered to your FortiCare account.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Once the virtual machine is provisioned into the cloud environment, administrators have complete control of features and configuration for the virtual machine. All common and frequently used features are available through the web interface (GUI), along with remote access to the Command Line Interface (CLI) where lesser used or niche features can be configured. ; ; The Web Interface allows for the configuration and on-going management of the virtual machine, along with access to remote, system events and log information.
• Accessibility standards: None or don’t know
• Description of accessibility: The UI/UX team has been investing in efforts to meet accessibility standards with Section 508 to ensure that the platform is usable, comprehensible, and resilient for all individuals, regardless of their abilities or disabilities. 70% of the product (in light mode) meets WCAG level AA standards, with a slight lower adoption rate in dark mode. The team is working on migrating a new color tokenization library across the product, improving our contrast standards to 100%. Also, the team will be continuously constructing improvements to our security workflows in regard to error recognization, text legibility and localization, and keyboard navigation.
• Accessibility testing: Not Known / Not Tracked.
• API: Yes
• What users can and can't do using the API: REST (JSON) API is supported for the configuration & monitoring of Virtual Machines. ; ; • Configuration APIs (requests start with “/api/v2/cmdb”): Used to retrieve and modify CLI configuration items. For example, create, edit or delete a firewall policy; view or change system settings.; • Monitor APIs (requests start with “/api/v2/monitor”): Used to retrieve dynamic data and perform system/network operations such as a firmware update; restarting or shutting down a FortiGate; or the restoration of a configuration file.; ; Some limitation exist for certain Virtual Machines. Therefore, if the user is looking to integrate through API it is recommended they consult their Account Manager / TAC.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: SaaS based services are governed by strict capacity management protocols to ensure services operate within acceptable service limits. Furthermore, End User License Agreements (EULA) applies to ensure users are utilising the infrastructure within an acceptable margin to avoid a negative impact on Fortinet, its customers or its infrastructure.

Analytics

• Service usage metrics: Yes
• Metrics types: CPU Usage .; Memory Usage – Gauge memory consumption over time.; Concurrent Sessions – Number of simultaneous sessions the unit is handling.; Setup-Rate – Measures the rate at which new sessions are being set up.; Threats by Countries – Threats by countries in which attacks originate.; Threats by Types – Displays threats in specific types.; Applications – Sessions by application name.; Audit Logs – Events such as user login, server creation, etc.; Attack Logs – Lists all the encountered threats.; Inline CASB – Sessions to SaaS/Cloud services.; SWG – Client Web Browsing.; Security Log – IPS, AV, DLP, Web Filtering.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Fortinet

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Reports can be generated, scheduled, viewed, and downloaded under the log and report section
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • XML
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: As Fortinet are providing individual virtual machines, no formal SLA is offered with regards to platform uptime as this would dependent on the end-user or a third-party cloud-provider.
• Approach to resilience: Datacentre infrastructure is used to provide updates to signature databases and in some cases (where the customer chooses) process files or emails for zero-day threats or spam. Fortinet have a global network of highly available datacentres, which are used to push updates or provide services. Utilisation of these service is done via a 'closest regional model'. However, should Fortinet lose a region the service will automatically default to the next available region, unless the user opts out.
• Outage reporting: Individual virtual machines can report errors and outages through various means (including, API, Email, Web Interface, SNMP). ; ; In the event of an error to fetch an update, the local system will report this failure via the above methods. Service Status of the datacentre is available publicly on Fortiguard.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Management access to the Virtual Machines is controlled by the customer. Options for limiting access include static accounts, using username & password, LDAP integration, Trusted Host access via specific subnet or IP.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO9001, SOC 2, GDPR, HIPPA, TiSAX
• Information security policies and processes: Compliance enforcement, testing and planning is managed by the global-infosec team. The team consists of multiple areas that control specific assets, roles and data within the business. All teams report into their respective managers, who in turn report to the global Vice President for Corporate Information Security (VP-CIS). The VP then in turn reports into the CISO and ultimately the board. ; ; Fortinet ensure policies are followed through a mixture of methods. The global workforce has mandatory best-practice and policy training once a quarter to ensure they are reminded and aware of the nature of their responsibility to keep Fortinet secure from breach. There are also policies in place that allow for reporting of actual or suspected violation of any security policies, either directly to the global-infosec team or via an anonymised ‘whistle-blower’ method.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Fortinet maintain an asset management inventory, which houses a log of the versions of software/firmware currently in use within internal systems. Configurations on all critical systems are backed up daily with changes logged in the system. All changes to internal configurations or assets are done within a pre-designed change window (excluding emergency changes) and are subject to a Change Approval Process before being implemented.; ; Policies dictate that any critical changes to internal infrastructure, such as major redesigns or updates, are subject to security and technical review, along with a vulnerability assessment and penetration test, if applicable.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "The Threat Management Programme proactively governs threats that include the identification, assessment and remediation of threats to Fortinet’s systems, data and business processes.; ; This is done through the implementation of The Threat Awareness Programme, Integration of Threat Intelligence Feeds and Insider Threat Programme, including education. Potential threats are found using a combination of new intelligence from threat feeds but also through reporting via internal Fortinet staff or third parties. ; ; Should a potential threat be uncovered Fortinet have a target patch time of a minimum of 7 days to a maximum of 90 days, depending on the severity of the threat.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "Potential compromises to the Fortinet internal systems are found through the Threat Management Programme. New vulnerabilities may be discovered through amended penetration testing methods from discovered vulnerabilities through the Threat Feeds, or via the Security Operations Centre. ; ; If a compromise is found a dedicated internal team is mobilised to review the compromise and remediate against it. This follows a pre-defined Incident Response Plan. The Security team aim to isolate and remediate threats as soon as possible after they have been discovered. "
• Incident management type: Supplier-defined controls
• Incident management approach: Fortinet have a defined Incident Response Operation Policy (IRO). IRO encompasses a defined policy for how users report actual or suspected cybersecurity incidents, along with root cause analysis and lessons learnt procedure. Furthermore, the document includes an Incident Response Plan (IRP), defining how Fortinet security staff and IT respond to actual or suspected cybersecurity incidents.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: FortiGate is available as a free trial in Amazon AWS, Microsoft Azure, (30 days) through their respective market places and in private cloud version (60 days) via the Fortinet account team

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Wednesday 7 June 2023
• What the ISO/IEC 27001 doesn’t cover: Our certificate uses Statement of Applicability Version 1.3 (29 April 2025) but does not include exclusions or controls not covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: British Assessment Bureau
• ISO 9001 accreditation date: Sunday 2 June 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Cbaed41f-aa61-4059-8968-3775daaa83a4
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Ff1c64fb-7750-4095-8fbb-45aadf87260c
• Other security certifications: Yes
• Any other security certifications:
  • CREST – SOC (Security Operations Centre)
  • CREST – Penetration Testing
  • NCSC - Assured provider of Cyber Incident Exercising
  • NCSC - Assured Cyber Incident Response (CIR) Standard Level

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.