UST GLOBAL PRIVATE LIMITED

Datos (AI-Driven Remote Automation Patient Monitoring)

Customize automated workflows for patients and clinicians with our AI-driven, no-code Design Studio and instantly deploy remote patient CareApps. Any clinical domain. Any workflow.

Features

• Design Studio for remote CareApps
• Personalization and automation of care pathways
• Integration to any device
• PROMs/PREMs
• Virtual visits
• AI Virtual visit transcript and summary
• RPM
• Survey designer
• Clinician Dashboard
• Automated Triage

Benefits

• Personalization and automation of care pathways
• Support of any clinical domain
• Integration to any device
• RPM | virtual visits | ePRO | content | communication
• Multiple workflows. Multiple clinical specialities
• Transforms workflows into remote care apps.
• Automated assisted self-care becomes the everyday reality.
• One app, increasing adoption and patient engagement.
• Immediately updated with every tweak and change.
• Platform cantered around clinicians and patients.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

840500139324998

Contact

Sathiya Gopal
+44 7887713796
ukpublicsectorsales@ust.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: EMR, scheduling systems, patient demographic
• Cloud deployment model: Private cloud
• Service constraints: No constraints
• System requirements:
  • Web browser (Chrome, Edge, Safari, Firefox) with JavaScript enabled
  • Mobile devices running iOS or Android for patient applications
  • Support for Single Sign-On via SAML 2.0 or OpenID Connect
  • Bluetooth-enabled devices for supported biometric peripherals (optional)
  • Email and SMS gateways for notifications and patient communications
  • Internet connectivity with secure HTTPS/TLS 1.2 or higher

User support

• Email or online ticketing support: Yes
• Support response times: Datos Health provides both email support and an online ticketing system as part of standard service delivery (no extra cost).Business days (Monday–Friday):; Initial response within 1 business day; Critical / high-priority issues acknowledged within 4 business hours; ; Weekends & public holidays:; Critical issues monitored and responded to within 8 hours; Non-urgent enquiries responded to on the next business day; ; Response times can be formalised in SLAs if required under the contract.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: UST will provide the front-line L1 support, L2 +L3 will be covered by Datos.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer:; Train the trainer (online/on-site). ; Team training workshops (online/on-site).; User documentation. ; Dedicated customer success manager.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: When the contract ends, customers can extract their data in a secure and standards-based way:; Export formats: Data is provided in open, non-proprietary formats (e.g. CSV, JSON, PDF) and, where required, via API-based exports to support migration.; ; Scope: Exports can include patient records, measurements, alerts, communications, documents, audit logs, configuration data, and reports, as agreed during off-boarding.; ; Delivery method: Secure bulk export via encrypted transfer and/or direct system-to-system transfer using APIs, depending on volume and requirements.; ; Transition support: Datos provides off-boarding support for a defined period to ensure data completeness and integrity.; ; Verification: The Department may validate that all requested data has been successfully extracted.; ; Data disposal: After confirmation and subject to legal retention requirements, remaining data is securely deleted or anonymised, with written confirmation provided.; ; This ensures continuity, compliance, and avoids vendor lock-in.
• End-of-contract process: At the end of the contract, Datos Health follows a structured off-boarding process to ensure continuity, data protection, and a smooth transition.; ; All customer data remains the property of the Department. Prior to contract expiry, Datos works with the Department to agree the scope, format, and timing of data extraction. Data is provided in open, non-proprietary formats (e.g. CSV, JSON, PDF) and, where required, via APIs. Exports may include patient records, measurements, alerts, communications, documents, audit logs, reports, and relevant configuration data. Data is delivered via secure, encrypted transfer or system-to-system integration. The Department can validate the completeness of the extracted data.; ; After confirmation of successful handover, and subject to legal or regulatory retention requirements, Datos securely deletes or anonymises remaining customer data and provides written confirmation.; ; Included in contract price:; ; -Standard data export in agreed formats; -Secure delivery of data; -Reasonable off-boarding support and coordination; ; Additional cost (if required); -Extensive custom data transformation or mapping; -Additional reporting or reformatting beyond standard exports
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: TSS - text-to-speech for any word format documentation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop service is mainly for virtual visits, questioners and triage
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Patients have access to write a msg to a clinical team
• Accessibility standards: None or don’t know
• Description of accessibility: NA
• Accessibility testing: NA
• API: Yes
• What users can and can't do using the API: Our service provides a secure, REST-based API that enables authorized customers and partners to integrate with the platform programmatically.; ; Using the API, users can:; ; Provision and configure accounts, applications, and environments.; ; Create, read, update, and manage core resources (such as users, configurations, workflows, and data objects) according to their permissions.; ; Submit data to the platform and retrieve processed results, status information, and metadata.; ; Automate routine operational tasks and integrate the service into existing systems and workflows.; ; Changes made through the API take effect immediately or according to the configured processing rules, and all actions are authenticated and authorized using industry-standard mechanisms.; ; Limitations:; ; The API exposes only supported and documented functionality; certain administrative, billing, or advanced configuration actions may require use of the web application or support intervention.; ; Access is subject to role-based permissions, rate limits, validation rules, and contractual or regulatory constraints.; ; The API cannot be used to bypass security controls, access data without authorization, or modify system-level behavior outside the supported scope.; ; Detailed endpoint documentation, authentication methods, and usage guidelines are provided separately.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Super user/ clinical staff/ champions can:; 1. Design and configure any clinical pathway within the app.; 2. Create questionnaires.; 3. Configure events.

Scaling

• Independence of resources: Multi-tenant, cloud-native microservices architecture with logical tenant isolation; ; Dedicated data partitioning per customer to prevent cross-tenant contention; ; Horizontal auto-scaling based on real-time workload and demand; ; Independent background processing queues per tenant; ; Continuous performance monitoring and automated capacity management

Analytics

• Service usage metrics: Yes
• Metrics types: We provide real-time dashboards, a machine learning algorithm, early warning score algorithm, regular reports and reports on request.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Datos Health Ltd.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest is protected using strong, layered security controls:; ; Encryption using industry-standard algorithms (AES-256); ; Encryption applied to databases, backups, and object storage; ; Centralised key management with strict access controls; ; Regular key rotation and separation of duties; ; Secure backup storage with encryption and access logging; ; Continuous monitoring for unauthorised access attempts; ; These measures align with ISO 27001–certified information security practices.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing

Data importing and exporting

• Data export approach: On-demand exports via clinician portal (CSV, PDF reports); ; Automated scheduled exports for operational and reporting use; ; Standards-based APIs.; ; Secure data feeds to EMR, analytics, and data warehouse systems; ; Exports governed by role-based access control and audit logging; ; Exports can be filtered by patient, cohort, date range, pathway, or data type, and comply with configured data retention and privacy policies.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: He service is designed for high availability and operational resilience.; ; Guaranteed availability: 99.9% monthly uptime for the production service, excluding scheduled maintenance.; ; Architecture: Multi-zone cloud deployment with automated failover, redundancy, and continuous health monitoring.; ; Maintenance: Planned maintenance is communicated in advance and scheduled outside peak clinical hours where possible.; ; Monitoring: 24×7 automated monitoring
• Approach to resilience: Application and platform resilience; ; Cloud-native, microservices-based architecture with no single points of failure; ; Active–active deployment across multiple availability zones; ; Automatic failover, load balancing, and horizontal auto-scaling; ; Stateless services with replicated, highly available data stores; ; Continuous health checks and self-healing orchestration; ; Datacentre and infrastructure resilience; ; Hosting in tier-one cloud datacentres with N+1 redundancy; ; Redundant power, cooling, and network connectivity; ; Physically separate availability zones within each region; ; Regular backup, disaster recovery testing, and failover exercises
• Outage reporting: The service provides multiple, transparent channels for outage reporting:; ; Status dashboard: Real-time service status, incidents, and maintenance updates; ; Email alerts: Automated notifications to subscribed operational and clinical contacts; ; API access: Programmatic access to service status and incident information (where required); ; Incident communications include impact scope, current status, mitigation actions, and resolution updates, with post-incident summaries available on request.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is tightly controlled through multiple safeguards:; ; Role-based access control with least-privilege permissions; ; Separate roles for administration, support, and clinical functions; ; Strong authentication, including SSO and multi-factor authentication; ; Network-level restrictions for administrative interfaces; ; Segregation of production, test, and support environments; ; Logged and auditable access to all management actions; ; Time-bound and approval-based privileged access for support staff; ; Identity verification for users contacting support channels
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: UST and Datos Health operate a formal, organisation-wide Information Security Management System (ISMS) aligned with ISO/IEC 27001 and healthcare security standards.; ; Policies and processes; ; Information Security Policy and supporting standards and procedures; ; Risk assessment and risk treatment processes reviewed regularly; ; Secure software development lifecycle (SDLC) and change management; ; Access control, identity management, and least-privilege enforcement; ; Incident response, breach management, and notification procedures; ; Business continuity and disaster recovery planning and testing; ; Vendor and third-party security risk management; ; Data protection, retention, and sanitisation processes; ; Reporting and governance structure; ; Executive accountability for information security at board level; ; Designated security leadership responsible for ISMS oversight; ; Regular security risk and compliance reporting to senior management; ; Defined escalation paths for incidents and non-compliance; ; Assurance and enforcement; ; Mandatory security training for all staff and contractors; ; Documented policies embedded into operational and development processes; ; Continuous monitoring, logging, and internal audits; ; Independent external audits and certifications (e.g. ISO 27001); ; These measures ensure security policies are consistently applied, monitored, and enforced across the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Datos Health follows formal configuration and change management processes aligned with recognised international standards and best practice:; ; ITIL-aligned change management framework (change request, review, approval); ; ISO/IEC 27001 controls for change and configuration management; ; Documented configuration baselines for infrastructure and applications; ; Version-controlled source code and infrastructure-as-code practices; ; Segregation of development, test, and production environments; ; Risk and impact assessment for all material changes; ; Mandatory testing, validation, and rollback procedures; ; Change logging, audit trails, and post-implementation review; ; These processes ensure controlled, auditable, and low-risk changes across the service lifecycle.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Datos Health operates a structured vulnerability management program aligned with recognised standards and best practices:; ; ISO/IEC 27001 vulnerability management controls; ; Continuous vulnerability scanning of applications and infrastructure; ; Regular third-party penetration testing and security assessments; ; Secure software development lifecycle (SDLC) with code review; ; Vulnerability classification using CVSS scoring; ; Defined remediation SLAs based on risk severity; ; Patch management for operating systems and third-party components; ; Verification testing to confirm successful remediation; ; This ensures vulnerabilities are identified, prioritised, remediated, and audited in a controlled manner.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Datos Health complies with recognised protective monitoring standards and best practices, including:; ; ISO/IEC 27001 security monitoring and logging controls; ; Centralised log collection across applications, databases, and infrastructure; ; Continuous monitoring for suspicious activity and security events; ; Automated alerting and incident escalation workflows; ; Use of SIEM tooling for correlation and threat detection; ; Retention of audit logs in line with policy and regulatory requirements; ; Regular review of monitoring effectiveness and coverage; ; These processes enable timely detection, investigation, and response to security threats.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Datos Health operates a formal, documented incident management framework aligned with ISO/IEC 27001 ; ; Predefined playbooks for common events (security incidents, outages, performance degradation, data issues); ; Standardised incident severity classification and escalation paths; ; 24×7 monitoring ; ; Integrated technical, security, and clinical impact assessment; ; Incident reporting by users; ; Named customer contacts with priority escalation channels; ; Issues raised through support are triaged, tracked, and acknowledged; ; Incident communication and reporting; ; Timely notifications for significant incidents via email and status updates; ; Regular progress updates during incident resolution; ; Formal post-incident reports including root cause, impact, and corrective actions; ; Incident records retained and auditable for compliance and assurance
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: Sunday 26 October 2025
• What the ISO/IEC 27001 doesn’t cover: All controls are included
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 45ea2c7d-0dcf-4719-9ad0-62a1cde170e5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Aca8d25b-6da3-4baf-b86b-fa2f746d3fc0
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • ISO 27701

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.