HEIDI HEALTH LTD

Ambient Voice Technology

Heidi is an NHS-ready ambient AI scribe (SaaS) that captures consultations and generates ready formatted notes, letters, referrals, coding and more. UK‑hosted, secure, and compliant (DSPT, UK GDPR, CE+, DCB0129/0160). Integrates via FHIR/HL7 and major EPRs. Proven to delivers measurable time savings, improved data quality, and auditability across the NHS.

Features

• Automatic note generation with fully customisable clinical templates.
• Letter generation and referrals with Trust‑formatted outputs.
• Medical coding suggestions with explainable SNOMED, ICD‑10, OPCS‑4 and more
• Collaboration via role‑based access controls and approvals
• Automated task management from notes, with status tracking
• Real‑time transcription with timestamped, immutable consultation transcript
• EPR integration using FHIR/HL7 and Trust‑approved patterns
• Offline capability with encrypted storage and automatic safe resynchronisation
• Cross‑platform apps: Windows, macOS, iOS, Android; SSO supported.
• Built‑in analytics for real-time usage, time saved, and outcomes.

Benefits

• Save time per consultation by eliminating manual writing.
• Reduce clinician burnout by cutting cognitive load and admin. -
• Increase direct patient time through automated documentation.
• Improve documentation quality and consistency across services.
• Accelerate letter turnaround from days to minutes.
• Enhance coding accuracy with explainable suggestions.
• Collaborate securely with roles, approvals, and audit trails.
• Streamline downstream actions by auto‑creating tasks from notes.
• Strengthen governance with immutable transcripts and traceability.
• Track adoption and time saved in real-time to evidence ROI.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eleanorhay@heidihealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

843007161104099

Contact

Raghav Sharma
+44 7440 124953
eleanorhay@heidihealth.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI software services

  • Generative AI Software Services
  • Document AI Software Services
  • Personalize AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: A microphone is required for accurate capture. Minimum hardware requirements (CPU, RAM, OS versions, network) are light and available on request.
• System requirements:
  • Microphone required for clinical capture
  • Hardware: lightweight CPU/RAM; detailed minimums available on request

User support

• Email or online ticketing support: Yes
• Support response times: Heidi provides support via email and online ticketing with a first response target of 15 minutes for critical (P1) issues, 1 hour for high (P2), 4 hours for medium (P3), and 1 business day for low (P4) during business hours (24/5, Monday–Friday). For enterprise customers, critical incidents receive 24/7 on-call support, including weekends. For other users, support is not routinely available on weekends, and response times apply only during business hours. All tickets are managed through a centralised system for transparency and tracking.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Heidi’s web chat has undergone structured accessibility testing aligned to WCAG 2.1 AA standards. Testing has been conducted internally by Heidi’s quality assurance team using assistive technologies and accessibility tooling to assess compatibility with screen readers and keyboard-only navigation. This testing covered key user journeys including opening and closing the chat interface, navigating interactive elements via keyboard, sending and receiving messages, and managing focus states. Additional checks were performed for colour contrast, visible focus indicators, semantic markup, and the presence of appropriate ARIA labels to support screen reader interpretation.; ; While formal usability testing has not yet been conducted with external users who rely on assistive technologies, Heidi recognises the importance of real-world validation and plans to expand testing to include assistive technology users as part of future accessibility reviews. Heidi maintains internal records of test outcomes, remediation actions, and accessibility improvements to support continuous compliance and usability.
• Onsite support: Yes
• Support levels: Heidi provides a structured, multi-tier support model for enterprise customers, delivered by a centrally managed, multi-disciplinary team.; ; Support levels (escalation tiers); Tier 1 – Customer Support: Frontline help for basic troubleshooting (login/access, workflow questions, functionality/setup). Target response: ~1 business hour. Triage severity, provide immediate guidance/fixes, escalate if unresolved within 24 hours or if urgent/complex.; ; Tier 2 – Specialist Support: Dedicated specialist support (e.g., project lead, support specialists) for complex or repeated technical challenges, integration hurdles, extended downtime, and in-depth workflow support/training. Target response: acknowledge in 2–4 hours; remediation starts within 1 business day.; ; Tier 3 – Senior/Engineering/Technical Leadership: Major disruptions affecting patient care, data security, or large user base; complex compliance issues. Target response: acknowledge ~2 hours; remediation starts ASAP (often in parallel with Tier 2), with regular stakeholder updates.; ; Tier 4 – Executive/Governance: Critical patient safety, legal/compliance, or high-impact contractual/reputational issues. Escalated immediately when executive input is required.; ; Cost of support levels; All tiers above are fully included within our enterprise contract at no additional cost.; ; Technical account manager / cloud support engineer; We provide a named support lead and dedicated technical integration/solutions support roles as technical points of contact (fulfilling the function of TAM/CSE within the support team).
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Heidi employs a comprehensive, multi-modal training approach designed to ensure safe, inclusive, and effective adoption across all user groups.; ; On-site and Online Training:; We deliver tailored training virtually, in-person, or hybrid, with all sessions recorded for review. Our phased activation strategy begins with clinical champions receiving intensive training, followed by specialty-specific cohorts and administrative staff. Training formats include live 45-60 minute sessions, optional drop-in clinics, and train-the-trainer programs enabling organisations to build sustainable internal capability.; ; User Documentation:; Extensive self-serve resources are available including written guides, video tutorials, FAQs, step-by-step materials, and dedicated microsites.; ; Inclusive Design:; Training prioritises accessibility for neurodivergent users with multiple learning formats, short focused sessions, and self-paced modules. Our platform meets WCAG 2.1 AA standards and offers multiple input modes (speak, transcribe, dictate) with keyboard shortcuts and predictable workflows. We're approved under the UK Access to Work scheme.; ; Ongoing Support:; We provide refresher training, capability-building development days, and continuous feedback collection through our user portal, ensuring resources evolve to meet organisational needs throughout the contract lifecycle.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a contract, Heidi Health provides users with a full extract of all data held within the system. Organisational administrators have the ability to export their data in interoperable formats like CSV or plain text, either directly via the Heidi interface or upon request. This export process is available for a defined period (usually 30–60 days) after contract termination. Once users confirm successful extraction, Heidi Health permanently deletes all customer data, unless retention is required for legal or regulatory reasons. Written records of data destruction are also provided to the customer to confirm compliance with data protection obligations
• End-of-contract process: At the end of the contract, users’ access to Heidi paid subscription features will cease. However, users will have the option to extend or renew their contract if they wish to continue with premium services. After contract expiry, users are downgraded and can continue to use the free version of the Heidi platform, which remains available via Heidi’s website⁠.; ; All end-of-contract services and features are included in the contract price, with no additional charges. Users retain the right to export their data at contract end, and Heidi Health will provide full support for data extraction without additional fees for standard exports⁠.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop and mobile are used for different day-to-day workflows. The Desktop app is best for tele-health and working side-by-side with other desktop tools (tele-health platform and EHR). It supports system audio integration, making it more reliable for capturing both sides of remote consultations, and is generally positioned as the most stable option for tele-health. The Mobile app is best for in-room consults and moving between rooms. It is designed for recording stability on phones/tablets, supports switching apps without losing a session, and is positioned for offline or low internet environments.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Heidi’s interface is a workspace-style layout:; - A left panel for templates, resources, settings, and integrations.; - A middle panel to manage sessions, including viewing, searching, and organising past and ongoing consultations.; - A right panel to create, edit, and finalise notes.; ; Within a session, users typically see controls for naming the session, selecting a template, a real-time transcript window, a context area to add information not spoken during the consult, an “Ask Heidi” input for refinements, and a Create action to generate the final note output.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Heidi has completed structured accessibility testing and documentation in the form of a VPAT (WCAG edition) Accessibility Conformance Report for Heidi AI Scribe V2.0, dated 10 December 2024. The VPAT records conformance against WCAG 2.0, 2.1, and 2.2 success criteria and provides criterion-by-criterion results (for example “Supports”, “Partially supports”, or “Does not support”), together with remarks and identified remediation items where applicable.; ; This provides evidence of systematic accessibility evaluation across the product’s user interface against recognised standards. At this time, we do not have a separate, documented statement available in the referenced materials confirming moderated usability testing sessions conducted specifically with end users of assistive technologies (for example, screen-reader users) beyond the VPAT-based conformance evaluation.
• API: Yes
• What users can and can't do using the API: Users (integrators) can use the Heidi Open API to set up an integration by obtaining credentials, authenticating, and then calling API endpoints to transcribe encounters and generate clinical notes/documents. Users can then push generated outputs back into their own systems as part of their workflow.; ; Through the API, users can:; - Stream audio for live transcription* (websocket) and retrieve transcription outputs.; - Generate clinical notes by calling note-generation endpoints and providing parameters such as template selection and other generation inputs.; - Integrate Heidi outputs into third-party workflows (for example, sending the final note back into an EHR field).; ; Users cannot (or may be limited in) setting up and changing the service purely via API where configuration is not exposed as an endpoint (for example, some setup items may require Heidi-issued keys and/or Heidi-side enablement). Some capabilities may not be available through the embedded/API workflow depending on the integration scope and version. Other limitations include any partner-specific data mappings and payload constraints.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: What can be customised; - Templates: users can use standard templates, explore community templates, and create/customise templates to match specialty, documentation style, and required sections.; ; - User preferences: users can set defaults such as default template, voice, and “brain” settings in Preferences.; ; - Team-level configurations (where enabled): teams can set organisational controls such as default templates and data management settings (for example auto-delete periods).; ; How users customise; - Individuals customise by editing/creating templates in the Template Library and setting their own preferences in-product (Preferences).; ; - Teams customise by assigning admins/owners to manage shared templates and team settings (for example changing template visibility from personal to team).; ; Who can customise; - Individual clinicians/users can create and modify their own templates and personal preferences.; ; - Team admins/owners can configure team settings and share templates across the team.

Scaling

• Independence of resources: Heidi runs on shared cloud infrastructure with logical tenant isolation. Data isolation is enforced using unique identifiers (for example, organisation and user identifiers), so users can only access data within their permitted scope. The platform uses AWS managed infrastructure and automated provisioning/de-provisioning of containers to match desired configuration, which supports scaling as demand changes. ; Network perimeter protections (for example, AWS WAF) provide rate limiting and DDoS mitigation to reduce “noisy neighbour” effects from abusive traffic.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide in-product dashboards and exportable datasets that show how the service is performing and being used. Utilisation metrics include sessions, active users, and frequency of use. Accuracy metrics include hallucination and omission rates, plus edit and override rates. Turnaround time metrics cover note generation latency and end-to-end completion time. Adoption metrics include enrolment, activation, and cohort retention. Metrics are supported by immutable, audit-backed event logs with timestamps and user and session identifiers, enabling drill-down analysis, troubleshooting, and evidence for audit requirements.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users & Organisations are able to export data via a number of different approaches: Through an API, Regular reports & Reports on request.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats:
  • PDF
  • DOCX
  • JPG

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Heidi will use commercially reasonable efforts to make the Heidi Platform operational and available to the Customer 24 hours per day, 7 days per week, with a monthly uptime commitment of at least 99%, excluding scheduled maintenance, upgrades and third-party system interruptions. Heidi will provide reasonable advance notice for any scheduled maintenance or upgrades. From time-to-time the Heidi Platform may be inaccessible or inoperable for various reasons, including: (a) equipment malfunctions, (b) periodic maintenance procedures or repairs which Heidi may undertake, or (c) causes beyond the reasonable control of Heidi, including interruption or failure of telecommunication or digital transmission links, hostile network attacks, network congestion, or other failures. Heidi's availability commitment does not apply to any performance or availability issues: (a) outside of Heidi’s reasonable control, (b) that result from Customer’s or a third party’s hardware or software, (c) the result from actions or inactions of Customer/third party, (d) that occur during any beta or trial services. If Heidi fails to meet the Availability Commitment in a given calendar month, the Customer may be eligible for a service credit in the form of a discount of up to twenty percent (20%) of the monthly/quarterly fees for the affected month.
• Approach to resilience: This information is available on request.
• Outage reporting: We continuously monitors service availability using automated health checks and alerting. Service outages or significant degradation are detected through monitoring systems and escalated internally based on severity. Customers are informed of confirmed outages through agreed communication channels and provided with status updates where appropriate. Once service is restored, a summary of the outage, impact, and remedial actions is made available to affected customers. Where outages meet contractual or regulatory reporting thresholds, notifications are issued in line with applicable requirements. Post-incident reviews are conducted to identify root causes and implement preventative measures to reduce the likelihood of recurrence.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Amongst the authentication systems mentioned, Heidi also uses local authentication protocols and single-sign on.
• Access restrictions in management interfaces and support channels: Heidi Health implements multi-factor authentication (MFA), role-based access control (RBAC), single sign-on (SSO), and local authentication protocols across backend systems. User and administrator accounts are created and managed by authorized personnel, with access rights based on the principle of least privilege. All access provisioning, de-provisioning, and changes require documented approval, and access reviews are conducted quarterly using an automated compliance platform to ensure only approved users retain access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: Strictly Role Based Access Control.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Heidi follows documented information security policies and procedures across the security lifecycle, including physical security, logical access, availability, change control, data communications, risk assessment, data retention and secure disposal, vendor management, and incident response. Controls include encryption in transit (TLS v1.2) and at rest (AES-256), least-privilege access enforced through Role-Based Access Control (RBAC), monitoring and intrusion detection using AWS security services, and regular vulnerability scanning and annual penetration testing. Policy adherence is supported through mandatory staff training tracked via a third-party compliance platform (Vanta), alongside ongoing reviews, audits/reporting, and enforcement measures for policy breaches.; ; Reporting structure and accountability: Heidi’s executive management includes CEO Tom Kelly, CFO/COO Waleed Mussa, and CTO Yu Liu. Operations is responsible for production infrastructure availability and for managing access and security in the production environment, and only Operations has production access. Suspected or actual security events/incidents must be reported immediately to the Compliance Lead or CTO, are categorised by severity and recorded in a service log, and critical incidents require root cause analysis. The CTO manages incident response, including establishing a “war room” and coordinating response through to resolution.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate formal configuration and change management processes aligned with ISO/IEC 27001. All service components are uniquely identified, version-controlled, and tracked throughout their lifecycle using source control and infrastructure-as-code tooling. Changes follow a documented process including peer review, approval, and testing prior to deployment. Each change is assessed for potential security impact, including effects on confidentiality, integrity, availability, and data flows. Changes are deployed through controlled pipelines, with full audit logs retained for configuration, approval, and release activities.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We maintain an ongoing vulnerability management process aligned with ISO/IEC 27001 practices. Potential threats are identified through automated vulnerability scanning, penetration testing, dependency monitoring, and periodic risk assessments. Threat intelligence is sourced from cloud providers, security vendors, CVE feeds, and industry advisories. Vulnerabilities are risk-rated and prioritized based on severity and exposure. Critical and high-severity vulnerabilities are remediated as soon as practicable, typically within days, with all remediation actions tracked and reviewed to ensure timely resolution.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use continuous protective monitoring across its cloud infrastructure and applications. Centralized logging captures security-relevant events and is monitored for anomalous or suspicious activity. Alerts are reviewed by authorized engineering and security personnel, with defined escalation procedures for potential compromises. Where a security incident is suspected, containment and investigation actions are initiated promptly in accordance with the incident response plan. Response times are prioritized based on severity, with critical incidents addressed immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: We maintain documented incident management procedures covering security and service-related events. Predefined response processes exist for common incident types. Incidents may be identified through monitoring or reported by users via established support channels. Each incident is logged, assessed, and assigned a severity level. Affected customers are notified where required, and incident reports are provided following resolution, including root cause analysis and corrective actions. Regulatory notifications are made in accordance with applicable legal and contractual requirements.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free tier (For individuals); Time limit: none; ; Includes:; Core scribing; Unlimited transcription; Standard pre-made templates (set selection); Tasks; ; Not included:; Deep customisation to outputs and workflows; RBAC / enterprise functionality; Bespoke implementation and customer success; AI assistant; Form/PDF filling; Coding; EHR integration

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Prescient Security LLC
• ISO/IEC 27001 accreditation date: Tuesday 11 May 2021
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Prescient Security LLC
• ISO 9001 accreditation date: Tuesday 22 April 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ee1bcfd5-8cae-4b1a-b5fb-8724cf5f02eb
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eleanorhay@heidihealth.com. Tell them what format you need. It will help if you say what assistive technology you use.