INSIGHT DIRECT (UK) LTD

Enterprise Architecture Offering – Abacus Avolution - Instance Deployment

A SaaS-based enterprise architecture management solution using Abacus by Avolution. Enables organisations to visualise, optimise, and govern their technology landscape, supporting strategic alignment, scenario modelling, and transformation goals

Features

• Dynamic architecture modelling and visualization
• Scenario planning and impact analysis
• SSO-enabled secure access
• Pre-defined reference architectures and patterns
• Real-time dashboards and reporting
• Collaboration across teams and stakeholders
• Integration with business capability models
• Automated compliance and governance checks
• Self-service architecture scenario modelling
• Cloud-native, scalable deployment options

Benefits

• Accelerates digital transformation and strategic alignment
• Reduces complexity and improves decision-making
• Enhances visibility and collaboration organization-wide
• Enables rapid response to change and innovation
• Optimizes resource allocation and cost management
• Supports compliance with InfoSec and regulatory standards
• Delivers measurable business value through dashboards
• Reduces time to value with pre-built models
• Facilitates knowledge transfer and stakeholder engagement
• Scales with organizational growth and evolving needs

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

844110977125865

Contact

Public Sector Tender Team
0344 846 3333
pstenderteam@insight.com

About your service

• Service categories:

  Application Development and Deployment

  Application development

  Modelling and architecture

  • Object Modelling Tools
  • Business Process Modelling Tools
  • Enterprise Architecture Tools
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: N/A
• System requirements:
  • Modern web browser (Chrome, Edge, Firefox, Safari)
  • Internet Connection
  • Abacus Licenses

User support

• Email or online ticketing support: Yes
• Support response times: None or don’t know
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support for issues and problems reported through Service Portal; On-line forum and community; Extensive knowledge base and how to articles.; Account Manager; Software Consultant time for more complex development work (availability and time dependant on the plan)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Rapid start program enabling onboarding, initial configuration and data ingest.; Online training program.; Online knowledge repository and community forum.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At the end of the contract, users can extract their data through a structured process designed to ensure seamless transition and data integrity. We provide comprehensive data extraction services, which include the creation of an extraction plan tailored to the specific needs of the user. Users will have access to all their data in a standard format that is compatible with their future systems, ensuring ease of migration. ; ; Our professional services team will assist in the extraction process, providing guidance on data formats, structures, and any required transformations. Users will also receive documentation detailing the extraction steps and any necessary considerations for future use. Additionally, we conduct a final review to confirm that all required data has been successfully extracted, allowing for a smooth offboarding experience. Our commitment to data security and compliance ensures that all data extraction activities are performed in accordance with relevant regulations and best practices.
• End-of-contract process: At the end of the contract, we will conduct a formal offboarding process to ensure a smooth transition for the client. This includes a final review meeting to discuss project outcomes and gather feedback. All services related to the offboarding, such as data extraction and knowledge transfer, are included in the price of the contract. ; ; Clients will receive assistance in extracting their data, with our professional services team providing guidance on formats and structures. Comprehensive documentation on the offboarding process will also be provided. ; ; Any additional costs that may arise would typically relate to requests for extended support beyond the agreed contract period, bespoke data transformation needs, or additional training sessions requested after the initial agreement has concluded. These would be clearly communicated and agreed upon prior to any additional services being rendered.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: N/A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: None or don’t know
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users with the required licence type can change the meta-model, viewpoints, standards, reports and dashboards.

Scaling

• Independence of resources: We guarantee that users are not affected by the demand of others on our service through robust resource management and scaling strategies. Our platform employs auto-scaling capabilities to dynamically allocate resources based on usage patterns, ensuring optimal performance. Additionally, we implement load balancing to distribute user requests evenly across servers, minimizing bottlenecks. Our monitoring systems continuously assess performance metrics, allowing for proactive adjustments to maintain service quality. Moreover, we have a dedicated support team to swiftly address any issues that may arise, ensuring a consistent and reliable user experience.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a comprehensive set of service metrics that include usage statistics, performance indicators, and client satisfaction scores. Our metrics focus on critical aspects such as system uptime, response times, and user engagement. We deliver these metrics through regular reports, ensuring transparency and enabling data-driven decision-making. Our professional services also involve ongoing monitoring and analysis to continuously refine and enhance service delivery, aligning with client objectives and improving overall outcomes.
• Reporting types: Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Avolution Abacus Enterprise Architecture Tools

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: We implement multiple layers of protection for data at rest, including robust encryption protocols, access controls, and regular security audits. Data is encrypted using industry-standard algorithms, ensuring that even if physical media is compromised, the data remains secure. We also enforce strict access controls, limiting data access to authorized personnel only. Furthermore, we conduct regular audits to identify and mitigate potential vulnerabilities, ensuring continuous compliance with regulatory requirements. This comprehensive approach safeguards sensitive information and maintains data integrity throughout its lifecycle.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data through a user-friendly interface that offers multiple options for format selection. The system supports exporting in open formats such as CSV and ODF, alongside other formats including XML, JSON, Excel (XLSX), TXT, SQL, Parquet, Avro, YAML, and HTML. This flexibility ensures that users can easily access and utilize their data in a manner that suits their needs, whether for analysis, reporting, or integration with other systems.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • HTML
  • XML
  • JSON
  • EXCEL
  • TXT
  • SQL
  • Parquet
  • Avro
  • YAML
  • HTM
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • CSV
  • XML
  • JSON
  • EXCEL (XLSX)
  • TXT
  • SQL
  • Parquet
  • Avro
  • YAML
  • HTMN

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: We implement multiple layers of protection for data in transit between the buyer's network and our network. This includes the use of industry-standard encryption protocols such as TLS to safeguard data during transmission. Additionally, we employ secure VPN connections for remote access and ensure that all endpoints are protected through firewalls and intrusion detection systems. Regular monitoring and audits are conducted to identify and mitigate any potential vulnerabilities. Furthermore, we adhere to strict data governance policies to maintain compliance with relevant regulations. These measures collectively ensure robust protection of sensitive data throughout its journey.
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: We enforce strict access controls and employ network segmentation to protect data within our network. Our data protection strategy includes the use of advanced firewalls, intrusion detection and prevention systems, and regular vulnerability assessments to identify potential threats. Additionally, we implement encryption for sensitive data at rest and utilize multi-factor authentication to enhance access security. Regular staff training on data protection policies and best practices ensures that all employees are aware of their responsibilities in safeguarding information. These measures work together to create a secure environment for our data and maintain compliance with UK regulations.

Availability and resilience

• Guaranteed availability: Our service guarantees a minimum availability of 99.9% as part of our Service Level Agreement (SLA). This commitment ensures that our clients experience minimal disruption and can rely on our services for their critical operations. In instances where we fail to meet this guaranteed level of availability, we provide a refund to users based on the duration of the outage. Specifically, for each hour of downtime beyond the 99.9% threshold, clients are entitled to a credit against their future billing, proportional to the extent of the service interruption. This guarantees accountability and reinforces our commitment to delivering reliable and resilient services to our public sector clients.
• Approach to resilience: Our service is designed with a multi-layered approach to resilience, ensuring continuous availability and minimal downtime. We utilize a robust data centre setup that includes geographically dispersed locations, allowing for redundancy and failover capabilities. Each data centre facility is equipped with redundant power supplies, cooling systems, and high-speed internet connections. This ensures that even in the event of a hardware failure or natural disaster, operations can seamlessly switch to a backup site.; ; Additionally, our infrastructure employs active-active configurations where applicable, providing real-time data replication and load balancing across multiple sites. Regular disaster recovery drills and maintenance checks are conducted to ensure systems are always prepared for unexpected events. ; ; We also implement comprehensive monitoring tools to proactively identify and address potential issues before they impact service availability. Our approach to resilience is continuously reviewed and updated to incorporate the latest industry best practices and technological advancements. For detailed information about our data centre setup and specific resilience strategies, please contact us directly.
• Outage reporting: Our service reports any outages through multiple channels to ensure transparency and timely communication. We provide a public dashboard that displays real-time status updates and historical outage reports, allowing users to monitor service availability. Additionally, we offer an API for integration with client systems, enabling automated tracking of service status and alerts. Users can also subscribe to email alerts that notify them immediately of any service disruptions or maintenance activities. This multi-faceted approach ensures that clients remain informed and can make informed decisions regarding their operations during outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: We authenticate users accessing the service primarily through Multi-Factor Authentication (MFA). This process requires users to enter their username and password, followed by a verification code sent to a registered mobile device or email. Additionally, we support identity federation with existing providers, allowing users to authenticate using their established credentials. This layered approach enhances security by ensuring that access is granted only to verified users, protecting sensitive data and resources effectively.
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through multi-factor authentication (MFA), ensuring that only authorized personnel can gain access. Each administrator must complete a secure login process that includes a username, password, and a verification code sent to a registered device. Furthermore, we enforce role-based access controls, allowing users access only to the features necessary for their roles. This strategy safeguards sensitive information and maintains a secure environment for management activities. Regular audits and monitoring are conducted to enhance our security posture and ensure compliance with best practices.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: Access to our service is managed through a multi-factor authentication (MFA) process. Administrators must provide a secure username and password, followed by a verification code sent to a registered mobile device or email. Additionally, we implement role-based access controls to ensure that only authorized personnel can access sensitive management features. This layered approach enhances security and ensures that management access is tightly controlled and monitored.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security policies and processes are designed to ensure the protection of sensitive data and compliance with relevant regulations. We adhere to ISO/IEC 27001 standards, providing a framework for systematic risk management and implementing robust security controls. Our policies cover data encryption, access control, incident response, and ongoing risk assessments. ; ; We maintain a clear reporting structure where our Chief Information Security Officer (CISO) oversees the implementation of security policies and ensures compliance across all levels of the organisation. Regular audits and reviews are conducted to assess adherence to these policies, and findings are reported directly to the board. ; ; Training sessions are held to raise awareness among employees regarding security best practices, and we encourage a culture of accountability. Our processes are reviewed periodically to adapt to the evolving security landscape and ensure continuous improvement in our security posture, thereby protecting our clients and their data effectively.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes involve meticulous tracking of service components throughout their lifecycle using a centralized configuration management database (CMDB). Each component is assigned a unique identifier for easy tracking. Changes are evaluated for potential security impact through a structured change assessment process, which includes security reviews, risk assessments, and stakeholder consultations. This ensures that all modifications are documented, approved, and implemented with minimal disruption while maintaining compliance with security protocols and best practices throughout the service delivery.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process includes regular assessments of potential threats through continuous monitoring and threat intelligence feeds. We deploy patches within 24 hours of identifying a critical vulnerability and within 72 hours for high-risk vulnerabilities. We gather information about emerging threats from reputable sources such as the National Cyber Security Centre (NCSC), vendor notifications, and industry-specific advisories to ensure our services remain secure and compliant with best practices.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring process involves continuous monitoring of system logs and network traffic to identify unusual patterns that may indicate potential compromises. Upon detecting a potential compromise, we initiate an incident response protocol, which includes containment, investigation, and remediation steps. Our response time for critical incidents is within 30 minutes, ensuring swift action to mitigate risks and safeguard sensitive data. Regular reviews and updates of our monitoring tools and processes are conducted to adapt to emerging threats, ensuring a proactive approach to security.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident management process includes predefined workflows for common events, ensuring rapid response and resolution. Users can report incidents through a dedicated support portal, email, or phone, enabling quick logging and tracking. We provide incident reports detailing the nature of the incident, actions taken, and resolution outcomes. These reports are shared with affected users and relevant stakeholders to maintain transparency and facilitate continuous improvement. Our approach aligns with best practices to ensure a structured response that minimizes disruption and enhances service reliability.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Atlas
• ISO/IEC 27001 accreditation date: Sunday 13 April 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Atlas
• ISO 9001 accreditation date: Tuesday 1 April 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Be7ce590-de10-486e-8431-2e10891a8979
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Cd8b1a78-44c7-4bb0-84d6-59a7506f3bba
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.