GETECH LIMITED

Google Workspace Ultra AI for Business (Gemini Ultra)

Google Workspace Ultra AI empowers Higher Education with Gemini 3 Pro and Deep Research capabilities. Accelerate grant writing, literature reviews, and administrative workflows directly in Docs and Drive. Includes Veo for instructional video generation and premium Meet features, ensuring strict IP protection for faculty and staff data.

Features

• Gemini 3 Pro: Advanced reasoning model with "Deep Think" capabilities.
• Deep Research: Instantly synthesize reports from hundreds of academic sources.
• Veo 3.1: Generate 1080p instructional videos from simple text prompts.
• Flow: AI filmmaking tool for cinematic educational content creation.
• Whisk: Turn static images into 8-second concept videos instantly.
• NotebookLM Ultra: Analyze massive audio overviews and research source datasets.
• Project Mariner: Autonomous agent for administrative and research multitasking.
• Gemini in Workspace: Draft and analyze directly in Workspace apps
• Studio Look: AI lighting and sound enhancements for professional broadcasts.
• Enterprise Control: Granular admin management with strict data protection.

Benefits

• Accelerated Discovery: Deep Research automates weeks of literature-review in minutes.
• Instructional Innovation: Create professional course videos without expensive production crews
• Complex Reasoning: Solve advanced math and coding-problems with Deep Think.
• Administrative Automation: Mariner autonomously handles booking, data entry, and research.
• Massive Synthesis: NotebookLM analyzes significantly more sources for grant writing.
• Visual Communication: Whisk instantly animates static diagrams for engaging slides.
• Global Reach: Real-time translation for lectures and research meetings.
• Data Sovereignty: Models never train on your institutional IP.
• Seamless Workflow: Access advanced models directly within existing faculty apps.
• Future Proofing: Immediate access to Google’s latest "Ultra" model innovations.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

844466746370989

Contact

Richard Maclean
01473240470
bidteam@getech.co.uk

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI life cycle

  • Trustworthy AI Software

  AI software services

  • Conversational AI Software Services
  • Computer Vision AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Anomaly Detection AI Software Services
  • Personalize AI Software Services
  • Forecast AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Google Workspace for Education
• Cloud deployment model: Public cloud
• Service constraints: Generative AI features are restricted to users aged 18+; administrators must assign licenses specifically to Faculty and Staff OUs. This is a user-based add-on requiring a valid Google Workspace base subscription (e.g., Education Fundamentals or Plus). While core features support 40+ languages, specific "Ultra" capabilities like Deep Research and Project Mariner are currently English-only. Project Mariner is further restricted to US-based users. Advanced video generation tools like Veo 3.1 and Flow are optimized for the Google Chrome desktop browser.
• System requirements:
  • Needs a Google Workspace edition as a foundation.
  • Browser: Optimized for Chrome browser for full feature compatibility

User support

• Email or online ticketing support: Yes
• Support response times: Standard P1 -4 Hours ; P2 - 8 Hours ; P3 - 24 Hours; P4 - 24 Hours ; Enhanced and Premium support available upon request at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Google perform Voluntary Product Accessibility Testing for web chat; the latest results are available from this URL: https://services.google.com/fh/files/misc/google_chat_web_vpat.pdf; The following services are supported by the interface: text to speech, and speech to text, magnifying tool, high contrast colour schemes are all available options.; Additionally, the current Voluntary Product Accessibility Testing confirms the following features to 2.2 A or AA level testing.; Character Key Short cuts – 2.2 A; Pointer Gestures – 2.2 A; Pointer Cancellation – 2.2 A; Label in Name – 2.2 A; Motion Actuation – 2.2 A; Orientation – 2.2 AA; Identify Input Purpose – 2.2 AA; Reflow – 2.2 AA; Non-text Contrast – 2.2 AA; Text Spacing – 2.2 AA; Content on Hover or Focus – 2.2 AA; Status Messages – 2.2 AA
• Onsite support: Yes, at extra cost
• Support levels: As a Core Service, Google Workspace Ultra AI receives the same enterprise-grade technical support as the base Google Workspace environment.; ; Standard: Included with the license. 24/7 support for critical P1 issues.; ; Enhanced (Reseller): Getech offers an optional enhanced support layer with accelerated SLAs, managed onboarding, and dedicated faculty training sessions (available at extra cost).
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Guided Setup & Licensing: Administrators assign Google Workspace Ultra AI licenses to specific users or Organizational Units (OUs) directly via the Google Admin Console.; ; Policy Configuration: Essential setup includes configuring "Trust Rules" and selectively enabling specific features—like Veo 3.1 and Project Mariner—for different departments. For example, you might enable Veo 3.1 specifically for the "Communications & Marketing" department while reserving Project Mariner for "Research Staff".; ; Resources: Access to comprehensive AI onboarding materials, including "Enterprise Prompting Guides" for professionals and technical deployment checklists, is provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data Retention & Continuity: Upon contract expiration, all user-generated content remains secure.; ; Content Preservation: Any content previously created using AI (such as videos generated by Veo 3.1, documents drafted with Gemini 3 Pro, or meeting transcripts) is retained in Google Drive and remains accessible to the user.; ; Feature Deactivation: Users immediately lose access to generative capabilities. They will no longer be able to use Deep Research, Gemini 3 Pro models, or premium meeting features.; ; NotebookLM: Notebooks that exceed the free tier limits (e.g., source counts) may become read-only until data is exported or the subscription is renewed.
• End-of-contract process: Subscription Management: At the end of the term, you have three flexible options:; ; Renew: Continue the service to maintain access to Veo 3.1 and Gemini 3 Pro.; ; Adjust: Reduce license counts if fewer staff members require advanced AI tools.; ; Cancel: If not renewed, the AI features are simply disabled. This is a seamless administrative change with no impact on core Google Workspace functionality (Email, Drive, Classroom).
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The interface for mobile devices has been optimised for a mobile experience.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Description of service interface: The Google Admin Console is utilized to administer all AI services. Administrators can assign licenses and enforce granular policies—such as enabling or disabling Veo 3.1 video generation and Project Mariner agentic capabilities—for specific Organizational Units (OUs). End-users interact with the service primarily through:; ; Integrated Side Panels: Embedded Gemini 3 Pro tools within Google Docs, Sheets, Slides, Drive, and Gmail for immediate drafting and analysis.; ; Google Meet: Integrated controls for Studio lighting, translated captions, and AI note-taking.; ; Web Interface: The dedicated conversational interface (gemini.google.com) for Deep Research, Flow, and complex reasoning tasks.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Google Workspace Ultra AI targets conformance with WCAG 2.1 Level AA. The platform is fully compatible with leading screen readers (JAWS, NVDA, ChromeVox), braille displays, and supports full keyboard navigation and screen magnification.; ; Beyond compliance, specific "Ultra" features actively enhance accessibility for Faculty and Staff:; ; Translated Captions: Real-time visual captions in Google Meet support users who are deaf or hard of hearing.; ; AI Note-Taking: Automated transcripts assist users with motor impairments or cognitive processing differences by removing the need for manual typing.; ; Voice Control: Integration with voice-to-text tools allows for hands-free operation of generative AI features.
• API: Yes
• What users can and can't do using the API: What users can and can't do using the API: API usage for Google Workspace Ultra AI primarily focuses on license automation and usage reporting.; ; License Management (Admin SDK): Administrators can utilize the Admin SDK to script the assignment of licenses. This enables automated provisioning for specific user groups—for example, automatically assigning licenses to Research Department staff to grant access to Deep Research capabilities.; ; Usage Analytics (Reports API): The Reports API allows institutions to programmatically retrieve data on how AI features are being adopted. You can extract metrics to track the utilization of generative tools like Veo 3.1 and Gemini 3 Pro to justify ROI and identify areas requiring further training.; ; Note: This license enables AI features within Workspace apps; it does not provide direct API access to the raw models for building external custom applications (which requires Google Cloud Vertex AI).
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Description of customisation: Administrators customize the Google Workspace Ultra AI experience primarily through Organizational Units (OUs). By separating users (e.g., "Faculty" vs. "Undergraduates") or departments, you can apply distinct AI policies rather than a "one-size-fits-all" approach.; ; Feature Availability: Administrators can selectively turn specific premium features—such as Veo 3.1 video generation or Project Mariner—on or off for different groups. For example, you might enable Veo 3.1 specifically for the "Marketing & Communications" department while keeping it disabled for others.; ; Access Policies: Admins manage age-based access settings to ensure compliance, restricting generative AI features to users over 18 (e.g., restricted for students, enabled for staff).; ; Data Context: Administrators control whether the AI services are permitted to access end-user data (such as Drive files) to provide context-aware responses.; ; User Preferences: Individual faculty can customize their experience by managing prompt history, setting preferred languages for Translated Captions, and toggling specific extensions.

Scaling

• Independence of resources: Google, one of the worlds largest Cloud platform providers, have suitable resource active to support any scale of requirement from customers without; any impact to other customers or users using Workspace.

Analytics

• Service usage metrics: Yes
• Metrics types: Administrators gain comprehensive visibility into AI adoption through dedicated reports. Adoption Tracking monitors active Google Workspace Ultra AI license usage to validate investment. Feature Granularity tracks specific interactions with high-value tools like Veo 3.1, Gemini 3 Pro, and Deep Research to justify ROI. App-Level Insights reveal which applications (e.g., Docs, Drive) drive usage, identifying where faculty and staff find the most value. Feedback Data aggregates user ratings on AI outputs to assess quality and utility across the institution.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Other data at rest approaches. Google have their own Security Systems and Teams in place to manage Physical access to their Datacentres.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Integrated Data Portability: Content created using Google Workspace Ultra AI is not siloed; it is stored directly within the user's Google Workspace account (Drive, Docs, Slides). Therefore, standard export tools apply:; ; For Users: Individuals can use Google Takeout to download their AI-generated artifacts, including Veo 3.1 video files, Deep Research reports, and Gemini 3 Pro project outputs.; ; For Administrators: The Data Export tool in the Admin Console enables super admins to securely export all organizational data—including AI-generated content—to Google Cloud Storage, ensuring the institution retains full ownership of research data and IP.
• Data export formats: Other
• Other data export formats:
  • Video (Veo 3.1): MP4
  • Documents/Text: Microsoft Office (.docx, .xlsx, .pptx), PDF, OpenDocument
  • Images: JPG, PNG
  • NotebookLM: Citations and summaries can be exported to Google Docs/PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Text/Documents: PDF, Google Docs, txt, docx
  • Multimedia: Audio files (MP3, WAV) and images for multimodal analysis.

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Google Workspace Covered Services to Customer (as applicable, the "Agreement"), the Monthly Uptime Percentage will be at least 99.9% in any; calendar month (the "Google Workspace SLA").
• Approach to resilience: Available on request.
• Outage reporting: A public dashboard is available from Google.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management Interfaces (Admin Console): Administrative access to configure AI policies is strictly controlled.; ; Granular Feature Control: Administrators can restrict access to high-power features to specific users or Organizational Units (OUs). This ensures that only authorized staff (or age-appropriate students) can access generative capabilities.; ; Support Channels: Direct access to Google support for AI-related issues is restricted to designated administrators. Identity is verified via a dynamic Support PIN generated within the Admin Console, which expires every 60 minutes to prevent unauthorized impersonation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information security policies and processes; Google Workspace Ultra AI prioritizes the protection of institutional IP and research data.; ; 1. Compliance & Certifications Our platform is independently verified against rigorous global standards, including ISO/IEC 27001/27017/27018, SOC 2 & 3, and GDPR (via Data Processing Amendment).; ; 2. Institutional Data Privacy; ; No Training on Customer Data: Research drafts, grants, and private code are never used to train public Google Gemini models.; ; Data Ownership: Institutions retain full ownership; Google acts solely as a data processor.; ; No Advertising: Services are strictly ad-free; data is never scanned for advertising.; ; Granular Access: Administrators control exactly which faculty or staff OUs can access generative features.; ; 3. Operational Security; ; Encryption: All data is encrypted by default in transit (TLS) and at rest.; ; Threat Defense: The Security Center uses AI to automatically block 99.9% of spam/malware and facilitates instant domain-wide threat remediation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Google Workspace operates under a rigorous Secure Software Development Lifecycle (SDLC).; ; Component Tracking: All service components are tracked from inception to deprecation. Code changes must pass Binary Authorization—a cryptographic check ensuring only reviewed, tested, and authorized code can run in production.; ; Security Assessment: Every change undergoes a mandatory Security Design Review and internal audit before launch.; ; Customer Control: Administrators manage the local impact of these changes using Release Tracks (Rapid or Scheduled) and assess their specific domain security posture via the Security Center dashboard.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Google employs a rigorous, automated vulnerability management lifecycle to secure the Workspace platform.; ; Threat Assessment: We utilize automated scanners (e.g., Security Health Analytics) alongside manual "Red Team" penetration testing to continuously identify risks across our infrastructure.; ; Patch Deployment: As a cloud-native SaaS solution, security patches are deployed centrally and automatically without user intervention. Critical vulnerabilities are often remediated within hours of discovery, with routine updates released continuously.; ; Threat Intelligence: Our intelligence is sourced from Google Project Zero (our elite zero-day research team), Mandiant frontline intelligence, and a global bug bounty program.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Continuous Monitoring, Identify, Risk Asses, Remediation, Verification, Reporting and Communication; Google utilizes advanced machine learning models to detect anomalous behavior (e.g., account hijacking) in real-time across the Workspace environment.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Google maintains a dedicated Incident Management Team that operates 24/7/365. The process follows a rigorous lifecycle:; ; Detection: Automated signals and manual alerts trigger an immediate investigation.; ; Analysis: The team determines the scope and impact of the incident.; ; Containment & Remediation: Engineers isolate affected systems and restore service.; ; Notification: We promptly notify affected customers in accordance with SLAs and regulatory requirements (e.g., GDPR).; ; Post-Mortem: A thorough root cause analysis is conducted to prevent recurrence.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Ltd
• ISO 9001 accreditation date: Friday 18 August 2023
• What the ISO 9001 doesn’t cover: Getech's ISO 9001 covers all aspects of our business.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Securitymetrics
• PCI DSS accreditation date: Saturday 27 December 2025
• What the PCI DSS doesn’t cover: All elements of Getech's payment processing that involve cardholder data, i.e. credit, debit, or other, are covered by this certification. Standard invoice and payment (on account) process's not using cardholder data are not directly covered by process's under this certification, but are protected by Getech's other company wide security and audit process's.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 171d1c94-afa5-43a2-bab2-872b1a5939cf
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 40b64042-5c06-4b30-93e5-f585fe810fd1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.