CROWDHANDLER LTD

CrowdHandler Virtual Waiting Room

CrowdHandler's virtual waiting room prevents website crashes during traffic surges by queuing visitors fairly using first-in, first-out principles. Our cloud-based SaaS solution protects critical online services, maintains website availability during high-demand periods, and ensures equal access for all users regardless of technical capability or connection speed.

Features

• Virtual waiting room with first-in, first-out queue management
• Real-time dashboard monitoring of queues and website performance
• Automated traffic control prevents website crashes and slowdowns
• Customisable waiting room branding with logos and colors
• Multiple integrations: CDN edge, JavaScript, WordPress, API
• Countdown timers and randomisation for events
• Bot detection and IP-based firewall for fraud prevention
• Email notifications let users leave and reclaim queue position
• Multi-region cloud infrastructure with automated failover capability
• Anomaly detection identifies suspicious sessions and malicious activity

Benefits

• Prevent website crashes during high-traffic events
• Ensure fair access regardless of connection speed
• Eliminate unfair bot advantages attacking your systems
• Reduce infrastructure costs by controlling traffic flow
• Maintain trust with transparent queue positions and wait times
• Deploy waiting rooms in under one hour
• Monitor traffic and detect threats via real-time dashboard
• Protect multiple URLs with separate waiting room configurations

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@crowdhandler.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

844467065456938

Contact

Jake Grimley
02921 671713
hello@crowdhandler.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: CrowdHandler integrates with Cloudflare, AWS CloudFront, Akamai CDNs and WordPress content management system. It also extends any web application or website through JavaScript SDK, PHP SDK, .NET SDK, and REST API integrations, providing traffic management for virtually any online platform.
• Cloud deployment model: Public cloud
• Service constraints: Planned Maintenance: Customers receive advance notice of any planned maintenance requiring service suspension.; ; Mobile Access: The virtual waiting room is fully optimized for desktop, mobile web, and mobile applications. The admin control panel is accessible via mobile but not optimised for mobile use.; ; Payment Card Data: The DNS implementation method does not support transmission of Primary Account Number (PAN) data such as credit card numbers. Payment card data must be handled outside CrowdHandler's infrastructure to maintain PCI compliance.; ; No Hardware Constraints: As AWS-hosted SaaS, there are no customer hardware requirements.
• System requirements: CrowdHandler is a cloud-based SaaS solution with no system requirements

User support

• Email or online ticketing support: Yes
• Support response times: CrowdHandler provides email and online ticketing support with response times based on subscription tier:; ; Plus: 8-hour SLA; Professional: 2-hour SLA; Enterprise: 1-hour SLA; ; Support is available 24/7 based on the SLAs above. Non-urgent queries submitted during weekends or holidays will receive responses on the next business day within the applicable SLA timeframe.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: CrowdHandler provides tiered support based on subscription level, with response time SLAs ranging from 1 to 8 hours.; ; Support Tiers:; ; Plus: 8-hour SLA; Professional: 2-hour SLA; Enterprise: 1-hour SLA; ; Support Channels:; All tiers receive email and online ticketing support. Support is provided during UK business hours (Monday-Friday), with non-urgent weekend queries receiving responses on the next business day within the applicable SLA.; ; Technical Account Management:; Each customer receives an assigned Technical Account Manager and Solution Engineer during onboarding to assist with integration, setup, and initial configuration. Professional and Enterprise tier customers receive ongoing dedicated technical support for complex troubleshooting, project-based requirements, and strategic guidance.; ; Additional Support:; Custom enterprise agreements can include enhanced support packages tailored to specific requirements, including extended hours or dedicated support resources. All support levels include access to comprehensive online documentation, knowledge base, integration guides, and best practice resources.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CrowdHandler provides comprehensive support to help customers get started quickly and effectively.; ; Dedicated Technical Support:; Each customer is assigned a Solutions Engineer during onboarding who provides personalized assistance with integration, configuration, and initial setup. This dedicated resource ensures customers understand best practices and can implement CrowdHandler effectively for their specific use case.; ; Online Training and Documentation:; - Comprehensive online documentation covering all integration methods and features; - Step-by-step integration guides for various platforms (CDN edge workers, JavaScript, WordPress, API); - Knowledge base with best practices, troubleshooting guides, and configuration examples; - SDK documentation for PHP, .NET, and JavaScript implementations; - Written guides for common scenarios; ; Self-Service Tools:; The admin panel provides an intuitive interface for configuration and management, enabling customers to set up waiting rooms independently. Most customers can complete basic integration in under one hour.; ; Ongoing Support:; After onboarding, customers retain access to email and ticketing support based on their tier level, with SLAs ranging from 1-8 hours. Enterprise customers receive ongoing engineer support for complex requirements.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: CrowdHandler provides customers with multiple options for extracting their data before contract termination.; ; Real-Time Data Export; Throughout the contract period, customers can export data directly from the admin panel, including:; ; - Queue statistics and historical performance metrics (exportable as CSV and JSON formats); - Traffic analytics for the retention period applicable to their tier (14-30 days depending on subscription level); - Configuration data including waiting room settings, rules, and security configurations; ; API-Based Extraction; Customers with API access can programmatically extract:; ; - Historical statistics and performance data; - Waiting room configurations in JSON format; - Traffic data within the applicable retention period; ; Data Retention; Data availability depends on the customer's subscription tier:; ; - Logs retained for 14-30 days depending on tier level; - Access logs retained for 12 months in raw format; ; End-of-Contract Process:; Customers should export required data before contract termination. After termination, accounts are deactivated and data is subject to standard retention policies. Customers requiring extended data access should contact support to arrange export before the contract end date.
• End-of-contract process: End-of-Contract Process; ; At contract end, customers should:; ; - Remove CrowdHandler integration from their website or application; - Deactivate all active waiting rooms before the termination date; - Export any required data (statistics, logs, configurations) before account deactivation; ; Upon termination, accounts are deactivated and access to the admin panel and API ceases.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The CrowdHandler virtual waiting room is fully optimised for mobile devices, providing end users with a seamless queue experience on smartphones and tablets with no functional differences from desktop.; ; However, the CrowdHandler admin control panel is accessible via mobile browsers but is not optimized for mobile use. While administrators can view queues and monitor traffic on mobile devices, the full configuration and management features are best accessed via desktop browsers for optimal user experience.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: CrowdHandler provides a web-based admin panel where customers configure and manage their virtual waiting rooms. The interface includes:; ; Dashboard: Real-time monitoring of queue status, traffic flow, and system performance with visual analytics; Waiting Room Configuration: Setup and customization of queue rules, capacity limits, throughput rates, and branding; Reporting: Historical data analysis and exportable reports on traffic patterns and queue performance; User Management: Account administration with role-based access controls (admin, user); Security Controls: IP firewall rules, anomaly detection settings, and threat monitoring; Activity Logs: Audit trail of configuration changes and user actions (Request via support).
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: CrowdHandler has not yet conducted formal interface testing with users of assistive technology. While our web-based interfaces follow modern web standards and aim to be accessible, we have not completed comprehensive testing with screen readers, keyboard navigation tools, or other assistive technologies.; ; In the interim, we welcome feedback from users regarding accessibility challenges and will work to address any reported issues promptly through our support channels.
• API: Yes
• What users can and can't do using the API: CrowdHandler provides a REST-based API that enables programmatic control of waiting room services.; ; What Users Can Do:; Users can configure and manage waiting rooms entirely through the API, including:; ; - Creating, updating, and deleting waiting rooms; - Configuring capacity limits, throughput rates, and queue behavior; - Setting up priority access rules and IP-based controls; - Retrieving real-time queue status and statistics; - Accessing session data and performance metrics; - Managing domain configurations and integration settings; - Implementing the core queue logic within their applications using our JavaScript, PHP, and .NET SDKs; ; The API enables full automation of waiting room lifecycle management, real-time monitoring, and integration with existing customer systems and workflows.; ; API Limitations:; Cannot be used to manage system users or retrieve billing information.; ; Full API documentation is available at crowdhandler.com/support, with SDK libraries provided for common integration scenarios.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: CrowdHandler offers extensive customisation capabilities to align with customer requirements and brand identity.; ; Visual Customisation:; Customers can fully customise waiting room appearance including logos, colors, fonts, background images, custom HTML/CSS, page titles, and custom domain names (e.g., queue.yourdomain.com). Language selectors support international audiences.; ; Functional Customisation:; Customers configure queue behavior including capacity limits, throughput rates, activation triggers (manual, scheduled, or automatic), wait time displays, countdown timers, position randomization for fair access, email notifications, ReCAPTCHA integration, priority access rules, and multiple waiting rooms protecting different URLs.; ; Security Customisation:; Customers configure IP-based firewall rules, anomaly detection thresholds, device fingerprinting, session limits, and threat intelligence integration.; ; Integration Customisation:; Customers choose integration methods: CDN edge workers (Cloudflare, AWS CloudFront, Akamai), JavaScript SDK, DNS reverse proxy, WordPress/Shopify plugins, or custom API integration.; ; Who Can Customise:; Authorised users configure settings through the web-based admin panel. Customers create multiple accounts with role-based permissions: Admin (full access), Standard (configure waiting rooms). Plus tier and above customers can programmatically customise via the Private API.

Scaling

• Independence of resources: API requests are rate-limited by plan to prevent any single customer from monopolising shared resources. ; ; Core request-handling infrastructure scales elastically to meet demand. For customers expecting demand beyond standard capacity, we provision dedicated single-tenant database infrastructure.

Analytics

• Service usage metrics: Yes
• Metrics types: CrowdHandler provides comprehensive real-time and historical metrics including:; ; - Queue Metrics: Current queue length, expected wait times, position tracking, throughput rates, and concurrent users; - Traffic Analytics: Peak traffic patterns; - Performance Monitoring: Page load times, HTTP response codes, and system availability; - Security Insights: Anomaly detection scores, blocked IPs, bot activity, and threat intelligence data; - Usage Statistics: Waiting room activation frequency, capacity utilisation; ; Metrics are accessible via the admin panel dashboard with real-time visualisation and exportable historical reports in CSV and JSON.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users export data through two primary methods.; ; Admin Panel Export:; Customers access the admin panel's statistics and reporting sections to export data in multiple formats including CSV and JSON. Historical queue performance, traffic analytics, and configuration data can be downloaded directly through the interface.; ; API Export:; Customers can programmatically retrieve data using the Private API, including statistics, configurations, and session data in JSON format, enabling automated export and integration with existing data management systems.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: CrowdHandler offers 99.9% availability (Maximum 1 hour downtime measured over a 28 day period).; ; We will add a credit to the client’s account, calculated as the pro-rata rate for any excess downtime, rounded up to a full day in each case.
• Approach to resilience: CrowdHandler's service is architected for maximum resilience and continuous availability.; ; Serverless Infrastructure:; Our core application runs on AWS Lambda serverless functions that automatically scale and distribute across multiple availability zones. Lambda's inherent design provides fault tolerance by automatically replacing failed function instances without service disruption.; ; Multi-Region Failover:; We maintain a complete replica environment in AWS US East 1 (Virginia) that mirrors our primary US East 2 (Ohio) infrastructure. This includes:; ; - Standby database instances with synchronous replication; - Identical security configurations and IAM policies; - Automatic failover capability via DNS or origin configuration updates; - Regular disaster recovery testing (annually); ; Database Resilience:; Our RDS databases use multi-availability zone configuration with automatic failover. Hourly snapshots with 30-day retention are replicated to our secondary region, ensuring data protection and rapid recovery.; ; Fault Tolerance:; ; - AWS Shield provides automatic DDoS protection; - "Trust on Fail" configuration ensures customer websites remain accessible even during CrowdHandler outages; ; The CrowdHandler Security Policy Document is available upon request for customers requiring deeper resilience analysis.
• Outage reporting: Realtime service monitoring is provided at https://status.crowdhandler.com.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Admin Panel Restrictions; Two role-based permission levels control access: Admin users (full access including billing and user management), Standard users (configure waiting rooms and view analytics). All access requires authentication.; ; API Access:; Controlled via unique public/private API keys per customer account.; ; 2FA:; Two-factor authentication can be optionally added per customer account.; ; Infrastructure Access (CrowdHandler Staff):; AWS IAM with mandatory 2FA, role-based policies, credential rotation, and private VPN access to cloud.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We maintain comprehensive policies covering risk management, incident response, access controls, and change management.; Key practices include:; ; - Formal Risk Assessment Program with continuous vulnerability scanning; - Security Incident Response Policy with defined escalation procedures; - AWS IAM with mandatory 2FA and role-based access controls; - Continuous monitoring via CloudWatch and GuardDuty; - GitFlow version control with code review requirements; - OWASP secure coding standards; ; Security is embedded throughout our development lifecycle using DevSecOps practices. Our governance framework is regularly reviewed and updated based on evolving threats and regulatory requirements.
• Information security policies and processes: CrowdHandler follows comprehensive information security policies documented in our Security Policy and Risk Assessment Program.; ; Governance Structure; Our Chief Technical Officer holds board-level responsibility for security.; ; Core Security Policies:; ; - Data Protection Policy: Data minimization by design, encryption at rest and in transit, defined retention periods; - Access Control Policy: AWS IAM with mandatory 2FA, role-based permissions, private VPN access to infrastructure; - Incident Response Policy: Documented procedures for detection, containment, eradication, recovery, and lessons learned; - Data Leak Incident Policy: Customer notification within 5 days of any data incidents; - Secure Development Policy: OWASP guidelines, GitFlow version control, code review requirements, integration testing; - Change Management Policy: Automated deployments with canary testing, risk assessment for changes; ; Enforcement and Compliance; Policies are enforced through:; ; - Technical controls (AWS IAM, automated security scanning); - Regular security audits and vulnerability assessments; - Continuous monitoring via CloudWatch and GuardDuty; - Annual disaster recovery testing; - Employee onboarding training on security policies; - Regular policy reviews and updates; ; All security policies are maintained by the CTO with annual reviews.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Application code, infrastructure configurations, and digital assets are version-controlled in Git repositories. Infrastructure is managed as code using AWS CloudFormation templates, providing full traceability throughout the service lifetime.; ; Change Management:; ; - GitFlow branching model to enable parallel development, isolation of production code. and structured releasing.; - Risk assessment - deploys are assessed for security and functionality risks.; - Small deploys - We make small, regular, automated deployments incorporating integration tests. ; - Integration Testing - We perform integration testing via AWS Canaries to verify correct interoperation between systems, APIs and components.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We monitor for vulnerabilities through AWS Security Bulletins, GitHub Dependabot alerts, CVE databases, and third-party security advisories. Vulnerabilities are assessed based on severity, exploitability, and relevance to our infrastructure.; ; Critical and high-severity patches are typically deployed within 24–72 hours. Our serverless architecture enables rapid deployment without service interruption. Routine updates follow regular release cycles.; ; We operate under AWS's shared responsibility model. AWS handles underlying infrastructure security while we maintain responsibility for application-level dependencies and configurations.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use AWS CloudWatch for infrastructure and application monitoring, with alerts configured for anomalous activity including unusual traffic patterns, elevated error rates, and unauthorised access attempts. CloudTrail provides audit logging across AWS services.; ; Potential compromises trigger immediate investigation, including isolating affected resources, assessing scope and impact, remediation, and post-incident review. Affected customers are notified promptly where required.; ; Critical alerts are investigated within 1 hour during business hours. We maintain out-of-hours monitoring for service availability, with on-call escalation for critical incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: Pre-defined Processes:; We maintain a documented Security Incident Response Policy with pre-defined procedures for events including data leaks, outages and security incidents. Each incident type has established containment, eradication, and recovery protocols.; ; User reporting:; Users can report suspected incidents via email and ticketing support channels.; ; Incident Reports:; We provide incident reports following our Incident Response Plan, detailing timeline, impact, root cause, and remediation actions. Customers receive notifications within 5 days for data incidents. Post-incident reviews are conducted within one week, with findings documented and shared with affected customers.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free tier; Our Lite tier is perfect for testing.; ; - 1 waiting room; - Queue 100 customers at once; - Allow up to 10 customers per minute through the queue; - 1 user account; - Logs retained for 1 day; - No SLA.; - No custom templates
• Link to free trial: https://www.crowdhandler.com/pricing

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@crowdhandler.com. Tell them what format you need. It will help if you say what assistive technology you use.