CLOUD GATEWAY LIMITED

Cloud Gateway SASE-as-a-Service Platform

Cloud Gateway’s SASE platform delivers a unified, cloud-managed Secure Access service, combining networking and security controls to connect users, sites and applications securely from anywhere. It replaces fragmented point solutions and provides integrated operations. As a secure transit broker and trusted public sector provider we hold CyberEssentials Plus, ISO27001, ISO9001.

Features

• Business Connect: To reach cloud, the HSCN, PSN and internet.
• Business Everywhere: WAN, SD-WAN, Remote Access and Data Cente Connections.
• Secure Private Access: ZTNA for users to private applications.
• Secure Internet Access: Secures and filters all user internet traffic.
• Secure Application Access: WAF features to protect public-facing applications.
• Managed Firewall: Traditional firewall protection for customer sites and offices.
• Observe: Deep, correlated insight across the entire platform.
• Fully managed or co-managed support available.
• Flexible bandwidth and user volume options.
• Telemetry feeds real-time logs into your SIEM / SOC.

Benefits

• Flexibility: Modular, elastic cloud platform enables scaling without penalty.
• Speed: Infrastructure-as-Code automation deploys and updates products in minutes.
• Security: Protect your network, users, devices and data.
• Support: Get away from inflexible contracts typical of traditional vendors.
• Sovereign: Everything runs within the UK. Trusted by public sector.
• Observability: Gain visibility of network security traffic and security events.
• Compliance: Underpinned by best practice standards and accreditations.
• Roadmap: An active development roadmap with new features launching regularly.
• Expertise: Access to qualified cloud networking and security professionals.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at compliance@cloudgateway.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

850955309061316

Contact

Mark Francis
020 3870 2444
compliance@cloudgateway.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  Network security

  • Trusted network access and protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Support Hours: Available as 24×7 or 9×5 depending on tier purchased; Standard tier is 9×5 only.; Planned Maintenance: Vendor-driven cloud releases and scheduled maintenance windows occur with advance notification, governed through CAB processes and contractual requirements.; Hardware Requirements: Requires Fortinet hardware/virtual appliances. Customers must purchase and maintain vendor subscriptions and support for the full contract term.; Scope Exclusions: CASB, DLP, RBI, and SOC services are out of scope. SD-WAN management requires special study.; SLA Conditions: Resolution targets exclude vendor intervention time.
• System requirements:
  • IPSec VPN connections: End user device capable of IP connectivity
  • SSL VPN connections: An OS supporting Forticlient and similar agents
  • Data Centre Connectivity: Presence in the same UK Data Centre(s)
  • Other requirements may depend on the specific solution

User support

• Email or online ticketing support: Yes
• Support response times: Standard support in business hours (Monday-Friday 09:00-17:30 excluding Bank Holidays). Priority 1 incident response within 1 hour.; Premier support 24x7 Priority 1 incident response within 15 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support in business hours (Mon-Fri 09:00-17:30 excluding Bank Holidays). Priority 1 incident response within 1 hour, resolution within 4 hours. ; ; Premier support 24x7x365 P1 incident response within 15 mins, resolution within 2 hours. Monthly Service reports and review meetings. ; ; Up to 5 days onboarding support included. ; ; Our service desk is ITIL aligned. We have been awarded level 3 for continual improvement in our ITIL maturity assessment, demonstrating commitment to quality support and service delivery.; ; All customers receive access to the Cloud Gateway portal which provides visibility of their network and security ecosystem, including Dashboard, Network connectivity status, Licence utilisation data, Bandwidth usage, Firewall policy information if applicable, Support / ticket management
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To ensure we design and build the right platform that fits your needs, our pre-sales team will work with you to understand your requirements and draw up a proposal. When the proposal has been signed off by you, our service delivery team will hold a kick-off session with you to plan the onboarding process. At this point we will ask you to provide some information which will vary depending on the nature of your deployment. Once all this information is received, we'll complete the technical deployment, test connectivity and security policy is working, before passing to you for a period of acceptance testing and sign off. As soon as you sign it off, we'll enter live service for the length of your contract term.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The nature of our service is connectivity and security services. We do not store or host data. Therefore there is no data to extract from the services when a contract ends. However, in accordance with our Data Retention policy, at the end of a contract, or upon request from the customer where retention is not required by law, we will delete data associated with management of the customer account.
• End-of-contract process: At the end of the Term, the Buyer has the opportunity to renew the service or end the contract. ; ; If the decision is to renew, we will review the services required by the Buyer and provide a new proposal to either maintain or change current services. A new contract or an extension notice will be created for sign off by the parties. ; ; If the decision is to end then the Buyer has to provide notice in accordance with the contract and has two options:; 1 – The contract end date is confirmed with the Buyer and the service and billing termination will align to that date; 2 – We work together to agree an exit plan to migrate the services to another supplier. Any additional requests during the transition stage will be charged at our consultative rates. Any extension to our services during the transition will be chargeable.; ; For either option, we will agree an offboarding plan with the Buyer.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile devices such as laptops are supported and experience similar service as desktop users depending on service and configuration.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Using the web interface - When the service goes live, you will be given login details to access our customer portal, My Cloud Gateway. Through My Cloud Gateway, you can access reports and real-time analytics for your network connections and security events. My Cloud Gateway also provides a ticketing function, allowing you to speak directly to our support team to make a request or raise an incident. New features and functionality are added to My Cloud Gateway regularly to improve user experience.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Automated testing completed annually
• API: No
• Customisation available: Yes
• Description of customisation: The My Cloud Gateway customer portal is not customisable. However, the SASE services are. Cloud Gateway’s SASE services can be tailored for modern business networks to create a bespoke SASE solution. Business Everywhere solutions include Remote Access via secure IPSEC VPN, SSL VPN, or ZTNA with identity integration to suit your business needs. WAN/SD-WAN services feature dedicated circuits with managed CPE for integrated connectivity and security. These services can be customised based on your locations, your security profile, your users and your risk appetite.; Secure Internet Access (SIA) safeguards endpoint connectivity through URL/DNS filtering, anti-malware protection, application controls, and TLS inspection. The service configuration and legal protections are customisable by each customer. Customisable features include scalable security services, security policies, TLS inspection - choose what traffic to decrypt and inspect, rules for DLP and which apps are blocked or read only.

Scaling

• Independence of resources: We enforce customer segregation by using dedicated tenancies. This ensures that a customer's Cloud Gateway service is not affected or shared by other users.

Analytics

• Service usage metrics: Yes
• Metrics types: HTTP request and response status; Network; Number of active instances
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: We are a SASE provider and therefore users are not required to export data from our services. However, an online portal is provided whereby users can export their own traffic logs, network map, routing tables, firewall rules and proxy settings
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.95% service availability across Cloud Gateway infrastructure to the customer site, not necessarily to the user as they may be connecting via other connectivity methods. Service credits are applicable if Cloud Gateway breaches its Availability SLA - based on the infrastructure that is within Cloud Gateway's control.
• Approach to resilience: Our service is built using overlays inside a highly resilient hybrid cloud architecture. Consequently each component, each set of components, each stack and each full tenancy is designed to be resilient at multiple points. This is achieved in its simplest form by having more than one of each component part available (akin to traditional High Availability), but also by leveraging cloud resilient functions such as Multiple Availability Zones, Multiple Regions, or both.
• Outage reporting: Our service sends alerts to our monitoring and engineering teams to inform them of any potential outages. The issues are sanitised to see if they require manual intervention by our team, or whether automatic recovery has occurred. If manual intervention is required then a proactive alert ticket is raised within our IT Service Management system (ITSM). These tickets can be viewed by the customer at any time. Email alerts can additionally be created and sent to approved recipients for any incident relating to an outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: The exact configuration depends on the specific product/service and can be tailored depending on customer requirement.
• Access restrictions in management interfaces and support channels: Our service has a robust set of multi-layered security functions at its core. Access to and from any service is managed, maintained and enforced in line with customer approved policy but also in line with access control procedures, such as following the principle of least privilege and adhering to the need-to-know, role-based access control methodology.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: The exact authentication method depends on the systems in use, which varies between product/service. At all times, a VPN connection (provided on a role-based access control basis and authenticated by SSO) is required to firstly gain access into the management areas to encrypt the connection and control the users that have access to the network. From here, both certificate based authentication and password based authentication is utilised.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CyberEssentials; CyberEssentials PLUS; ISO 9001; ISO 14001; ITIL Level 3 Continual Service Improvement
• Information security policies and processes: We have been ISO 27001 certified since 2020 and are certified for CyberEssentials and CyberEssentials PLUS. We additionally conduct internal audits throughout the year.; Our service and operations undergo annual review and comply with frameworks including PSN, HSCN, and NCSC Cloud Security Principles.; Security is embedded via mandatory annual training, targeted professional development and technical controls that our employees work within every day. Adherence to controls and our policies is enforced via signed Employee User Agreements (Acceptable Use), which reserves the right to take disciplinary action for violations.; Quarterly management reviews report KPIs to the Senior Leadership Team. An annual governance audit verifies compliance and is reported to the Board. The Board also receives monthly risk reports.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We practise an ITIL aligned change management process for all changes to our production systems/services. Changes are raised within our ITSM system for auditing and this system contains configurations, service components and CI mappings.; ; Standard changes are pre-approved, low-risk changes that follow standardised templates and do not require CAB approval.; ; Normal changes require, as per ITIL standards: peer review, implementation plan, test plan, rollback, scoping and risk assessment (which includes security impact). Normal changes are reviewed by CAB.; ; Emergency changes must only be used in critical situations and be approved by 2 members of the CAB before implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We proactively identify, log and track new vulnerabilities. Potential threats are assessed through live monitoring within our platform. Using industry-standard tools, we conduct vulnerability scans across the platform to test, track and confirm patch deployments and test security configurations. Scans are performed daily on critical assets and no less than weekly elsewhere across the platform. We also consume information on possible vulnerabilities through various threat intelligence feeds. Any high profile/risk vulnerabilities which require prompt action will be treated as an incidents under the incident management process. Patches are deployed manually or via automatic updates into our cloud infrastructure.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We identify potential compromises through live monitoring and alerting on our platform. Our monitoring and alerting rules are based on the AWS CIS Foundations benchmarks with additional controls and alerts for any non AWS infrastructure. These events are sent to our SIEM where alarms are triggered based off a set of configured rules. ; ; Depending on the severity/activity, the event may be treated as an incident and response plans activated in line with the incident response procedure.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a robust, ITIL based Incident Management process within our end to end support model. We have extensive monitoring, configured to proactively identify potential issues and mobilise internal teams for prompt investigation and resolution. Users can report incidents via the My Cloud Gateway portal, by email or by phone. In cases where a major incident has been identified, our major incident process is utilised and email communications are issued to affected users, providing them with regular status updates throughout the incident lifecycle.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can, at our discretion, provide a proof of value. This will consist of a configurable, dedicated SASE platform for a set period of time with defined outcomes, to test connectivity and establish your business needs. If technical consultancy is required, this is chargeable at the prevailing daily rate.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 4 April 2025
• What the ISO/IEC 27001 doesn’t cover: Anything that is not within the scope. The scope is - The provision of networking and security services for the public and private sector within the United Kingdom and internationally.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Tuesday 2 December 2025
• What the ISO 9001 doesn’t cover: Anything that is not within the scope. The scope is - The provision of networking and security services for the public and private sector within the United Kingdom and internationally.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9d4fc9c2-2c7b-4f6e-a5f7-3de88e5b5ede
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Dd20ae53-7122-4633-b028-fc8b2955d9fa
• Other security certifications: Yes
• Any other security certifications:
  • PSN compliance
  • HSCN compliance

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at compliance@cloudgateway.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.