SFG20

Service Model

SFG20 Service Model is a web-based software product that provides access to the library of 1500+ SFG20 Maintenance Schedules. It facilitates a tree-based organisational structure for the Schedules, regular schedule content updates, bespoke schedule creation, alignment of SFG20 Codes to Assets through Asset Mapping, and cost estimation via Resource

Features

• Library exceeding 1500 maintenance schedules, colour coded by criticality.
• Schedules are updated in accordance with alterations to UK legislation
• Regular SFG20 bulletins updating on legislative, regulatory, and content changes.
• Create multiple Service Model libraries of SFG20 content
• Task, frequency and skillset determined by regulations and user input
• Manual compliance document production to evidence works carried out
• Connectivity with customer operating software solutions via bespoke API.
• Creation of bespoke maintenance schedules serving unique customer requirements
• Asset mapping, allowing file uploads and mapping to relevant schedules.
• Resource modeller compares asset maintenance cost, efficiency, budget, and sustainability.

Benefits

• Faster prioritisation; reduces missed statutory and critical tasks.
• Maintains compliance without constant manual review.
• Keeps teams informed; supports proactive governance and change control.
• Separates portfolios and improves control and consistency.
• Ensure the right work by right people at right intervals.
• Audit-ready documentation of completed statutory maintenance.
• Streamlines data exchange; reduces duplication and admin effort.
• Meets specialist asset needs while staying risk-managed.
• Align assets with SFG20 schedule content for quick referencing.
• Optimises plans for cost, performance, and environmental outcomes.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at fiq-onboarding@sfg20.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

853046959294969

Contact

SFG20 Customer Success Team
+44(0)1768 860459
fiq-onboarding@sfg20.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Project and portfolio management
  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There is a minimum device requirement of 8GB RAM and a display resolution of at least 1280 × 1024. Support is not restricted to specific hardware configurations and can be delivered across a wide range of IT and operational environments. The service is flexible and scalable, enabling it to adapt to organisations of varying sizes, requirements, and technical infrastructures.
• System requirements:
  • Web browser with more than 1% global coverage
  • Web browsers with official support
  • Web browser not including Opera mini versions.
  • Web browser with minimum Chrome version 55.
  • Web browser with minimum Safari version 12.
  • Web browsers with updates in the previous 24 months.

User support

• Email or online ticketing support: Yes
• Support response times: Subscribers can access email, in-app, or online support from 9am to 5pm (UK time), Monday to Friday, excluding UK Bank Holidays. We typically aim to respond to all enquiries within 24 business hours. Response times may vary depending on the nature and complexity of the request, however all queries are acknowledged promptly and prioritised accordingly. ; Enquiries received outside of standard support hours, including weekends and Bank Holidays, are logged automatically and responded to on the next working day. This approach ensures consistent, reliable, and transparent communication for all subscribers.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can access our web chat facility via a clearly signposted link on our website, designed to be easy to locate and use. The web chat interface is browser-based and does not require any additional software or downloads, ensuring compatibility across modern devices and operating systems, including desktop, tablet, and mobile.; ; The service is designed in line with recognised accessibility standards and supports common assistive technologies such as screen readers and keyboard navigation. Clear language, high-contrast visual elements, and responsive design are used to enhance usability for users with differing needs.; ; Web chat is available during standard support hours and provides users with an efficient way to ask questions and receive assistance in real time. Where immediate resolution is not possible, queries are logged and followed up through appropriate support channels. This approach ensures the web chat service is inclusive, straightforward to access, and supports a positive user experience for all users.
• Web chat accessibility testing: Our supplier (HubSpot) has conducted internal accessibility audits and iterative testing of the Live Chat widget using assistive technologies, including keyboard-only navigation and screen readers (e.g., macOS VoiceOver). Testing focuses on operability and focus order of interactive controls, appropriate labeling/roles, and live announcements for new messages in the conversation thread. Specific issues identified through audits and customer feedback have been addressed — for example, ensuring the ‘Start a new chat’ control is reachable and operable via keyboard and properly announced by screen readers, and implementing a live-announcement utility for new message arrivals. Accessibility work is ongoing and re‑audited as features evolve. HubSpot does not currently publish a VPAT or claim WCAG conformance; however, they continue to make improvements
• Onsite support: Yes, at extra cost
• Support levels: The support levels provided by SFG20 are comprehensive, designed to meet the needs of users throughout the service lifecycle. At the initial point of contact, we offer an online demonstration of Service Model functionality, guiding customers through available features, navigating the help section of our website, and highlighting areas of feature coverage. This ensures customers are fully informed, can make confident choices, and have clear visibility of ongoing accessibility. Upon purchase, customers are registered in our database and receive a range of standard support services at no additional cost. Throughout their subscription, users benefit from reviewed maintenance schedules, and changes to relevant legislation. Additional support is available through multiple channels, including telecommunications, email, and our dedicated website portal, ensuring flexible access to guidance and information. For organisations requiring more tailored assistance, bespoke consultancy and specialist support services can be purchased at the agreed daily rate. It is important to note that this service does not include a dedicated technical account manager or cloud support engineer, as it is primarily consultancy-focused and structured around defined deliverables rather than ongoing technical operations.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We support users in getting started through a combination of facilitated training, onboarding support, and self-service resources. Training can be delivered either onsite or remotely, depending on customer requirements. Users are provided with comprehensive digital resources, including user guides, help articles, and instructional videos, to support independent learning. Where required, additional implementation support can be provided to assist with configuration, data setup, and initial use of the service. Ongoing support is available to help users adopt the service effectively.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: When a contract ends, customers can export their own asset data and associated SFG20 schedule codes. The platform provides built-in export tools that allow users to download data in widely used formats such as XML, which can be reused or imported into other facilities management or CAFM systems. Customers using the SFG20 API can also extract data programmatically and transfer it directly into another system. For clarity, users cannot extract SFG20 intellectual property, including standard schedules or underlying methodology.
• End-of-contract process: Upon termination or expiry of a subscription, access to Service Model and SFG20 content will be locked and the customer will lose access to platform functionality. The customer would be expected to delete or destroy any SFG20 Schedules or Related Information in their possession.; ; A customer may terminate its subscription to SFG20 during the term of its agreement if desired. There is no cancellation fee however the customer must pay until the end of its contracted period. Any tailoring to SFG20 Schedules made before termination will be locked and is unable to be recovered unless a customer's subscription is reactivated.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is delivered in pdf and e-mail formats as well as via interactive sessions. Documents delivered to customers are checked using PAC pdf accessibility checker.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface provides a secure, role-based web and API environment for managing SFG20 building maintenance schedules. Users access the service through a responsive web application or via RESTful APIs that enable retrieval, configuration, and updating of schedules in line with the SFG20 Service Model. ; ; Access is controlled through granular permissions to ensure users only view or modify authorised assets and activities. The interface supports integration with CAFM systems using standard data formats. ; ; All interactions are authenticated, logged, and auditable, providing traceability and compliance. The service is available 24/7 and supported by comprehensive documentation.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is designed with accessibility in mind and is regularly assessed using automated testing tools, including Axe via Lighthouse. Across multiple pages, the application achieves accessibility scores between 86 and 95. Identified areas for improvement primarily relate to colour contrast and visual presentation, which can be adjusted using user stylesheets. ; ; The service does not rely solely on colour or imagery to convey meaning; all key information is presented using clear text. Ongoing reviews inform incremental accessibility improvements.
• Accessibility testing: Formal user testing with external users of assistive technology has not been undertaken. However, comprehensive internal accessibility testing has been carried out by the Head of Accessibility, using a range of assistive technologies such as Google Lighthouse. This testing has returned scores of 86-95 across pages/views. This product will be deprecated soon and therefore we have no plans to conduct user testing
• API: Yes
• What users can and can't do using the API: SFG20 offers a proprietary, non-public API for integration with customers’ Facility Management operational software, enhancing flexibility and supporting diverse operational needs. API access is subscription-based and secured with authentication keys, ensuring safe connectivity between the SFG20 platform and customer systems. Due to its private nature, access is granted individually to each client as needed.; ; As the Service Model supports extensive customisation across schedule fields, data inputs, and user-defined parameters, customers can capture and structure information within the platform and then export it via the API into their own CAFM or CMMS solutions. To support secure data transfer, the API accepts requests in XML-compliant formats, enabling integration across a wide range of programming languages and technology stacks.; ; Upon subscribing, customers receive comprehensive API documentation to support implementation and clarify available endpoints, functionality, and access controls. We also provide an internal test environment (OTE) for compatibility checks and integration testing before deployment.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: In the SFG20 Service Model, users customise their maintenance activities by building their own Service Model libraries from the SFG20 schedule set. They can organise relevant content into a manageable structure by selecting appropriate schedules to meet their organisational requirements or contractual scope. ; ; Users are able to create their own bespoke content by creating a draft version of an existing SFG20 Schedule and using it as a template. They can identify task criticalities (Mandatory, Optimal, or Discretionary), customise instructions where appropriate, and specify the required skill sets based on competence requirements and site rules. Users can also create bespoke schedules from scratch for unique client or asset requirements. The regular SFG20 content updates do not overwrite bespoke-created schedules.; ; Asset mapping allows users to import and manually customise their Asset Register information to align with the relevant SFG20 Schedules. In contrast, the Resource Modeller allows adjustments to regional Facility and Service rate charges to produce estimated cost plans. ; ; Provided the user has a subscriber access above read only, operators of the SFG20 Service Model have no role-enforced limitations on functionality or Service Models, and can also access all SFG20 Schedules licensed to their organisation.

Scaling

• Independence of resources: The service uses automatic load balancing based on system utilisation to distribute traffic efficiently across available resources. This ensures that no single user or process adversely impacts the performance experienced by others. ; ; The underlying infrastructure is designed for resilience and high availability, reducing the risk of congestion or service degradation. This approach ensures fair, reliable access for all users, regardless of overall demand on the service.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export their data from SFG20 at any time, including at the end of the contract. The platform provides built-in export tools that allow users to download maintenance regimes, schedules, and related data in commonly used formats such as XML. These formats are easy to reuse or import into other facilities management or CAFM systems. For customers using the SFG20 API, data can also be extracted programmatically and transferred directly into another system. Reasonable off-boarding support is available on request to help users understand export options and complete a smooth transition.
• Data export formats: Other
• Other data export formats:
  • XML
  • PDF
• Data import formats: Other
• Other data import formats:
  • XLS
  • IFC

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SFG20 seeks to maintain uptime of 99.9% and provide a rapid response regarding issues which impact customers, If any incident occurs, notification would, when possible, be made by sending emails to the primary users of a subscriber and a notification would be placed on the platform expressing the outage, explaining the ongoing response, expected service return and confirmation of return.
• Approach to resilience: The service runs on Azure web applications. Auto-scaling and load balancing manages running tasks and scales up under load.
• Outage reporting: We maintain a formal service monitoring and alerting process to support the availability, performance, and resilience of our applications across all operating environments. If any incident occurs, notification would, when possible, be made by sending emails to primary users of a subscriber, explaining the ongoing response, expected service return and confirmation of return.; ; Automated monitoring is used to continuously assess application availability and health through defined service and health-check endpoints. Monitoring configurations are managed as code to ensure consistency, traceability, and controlled change management.; ; Alerts are generated when predefined thresholds or failure conditions are detected and are routed to designated personnel based on environment and severity. Alerting covers critical scenarios such as service unavailability, repeated application failures within defined time windows, and system health anomalies identified through automated checks. Notification and escalation mechanisms are designed to support timely investigation and resolution.; ; Operational performance and reliability metrics are reviewed through centralised dashboards, providing visibility into resource utilisation, service stability, and data-layer performance indicators. These metrics support proactive issue detection, capacity management, and ongoing service improvement.; ; This monitoring and alerting capability enables early identification of operational risks, supports incident response activities, and contributes to the ongoing reliability and security of the service

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: To restrict access in management interfaces and support, we set access privilege on a per user basis. Managers and administrators have access levels set on an individual basis. On a customer level, the primary account user can restrict associated license holders, add additional users, and remove users. This can be done within the administration section of the SFG20 application, which no other user can access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SFG20 holds the following security Governance standards; - Cyber Essentials, ; - Cyber Essentials Plus, and ; - ISO9001 accreditation.
• Information security policies and processes: SFG20 meets Cyber Essentials Plus standards and maintains up-to-date internal information security policies covering physical security, backups, restores, disaster recovery, and network security. The organisation is certified to the Cyber Essentials Plus standard. Responsibility for information security sits with the Head of Operations, who reports to the Chief Technology Officer and is responsible for ensuring that information security policies are implemented and followed by all employees.; ; We take information security seriously and operate a range of controls to protect information. All employees are subject to a unified IT policy that governs acceptable use, password management, PINs, and passphrases. Devices can be remotely wiped or factory reset where required, and all internal device storage is encrypted. Security controls are in place to protect endpoints and networks, including measures to block malware and viruses on workstations, prevent unauthorised internet connections, and control access to suspicious or malicious websites.; ; Business continuity arrangements are maintained, including access to a dedicated business continuity location, and regular disaster recovery testing is carried out. Ongoing monitoring and assurance are provided through Cyber Essentials Plus certification, which includes independent annual penetration testing and network security reviews to ensure industry best practices continue to be followed.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All service components are managed through Git-based version control, providing full lifecycle tracking, version history, and traceability from development to production. Changes are made via pull requests and require peer review with explicit consideration of security impact. Automated pipelines perform static analysis, dependency vulnerability scanning, and security regression testing on every change. Security-relevant updates are documented and approved before deployment. This ensures configuration changes are controlled, auditable, and assessed for security risk prior to release.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a structured vulnerability management process to identify, assess, prioritise, and remediate security risks across our applications. Vulnerabilities are identified through automated security scanning, platform and supplier advisories, and risk-based analysis of both internally and externally facing components. Each issue is assessed for severity, exploitability, exposure, and business impact using recognised frameworks such as CVSS. Remediation is prioritised by risk: critical and high-risk vulnerabilities are addressed within 24–72 hours, medium-risk issues through planned release cycles, and low-risk items through routine maintenance. Where immediate fixes are not possible, compensating controls are applied to minimise risk.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Logs and alerts are regularly reviewed for trends and indicators of compromise. When a potential compromise is identified, alerts are triaged promptly, containment actions (e.g., isolating resources, rotating credentials, restricting access) are initiated immediately, impact and scope are assessed, and remediation removes the threat and prevents recurrence. Incidents are documented and reviewed to improve controls. ; ; Native Azure monitoring raises alerts for abnormal service behaviour
• Incident management type: Supplier-defined controls
• Incident management approach: SFG20 maintains a documented and tested Incident Response Plan (IRP) that defines roles, responsibilities, and escalation paths for managing security incidents. The plan is reviewed annually and exercised through table-top scenarios to validate readiness. ; ; Incidents are detected through centralised monitoring (SIEM, EDR) and staff reporting channels. All incidents are classified by severity (low, medium, high, critical), with defined response time objectives aligned to business and regulatory requirements. Critical incidents are escalated immediately to senior leadership, and if applicable, to regulatory authorities and affected customers within statutory timelines (e.g., GDPR’s 72-hour breach notification rule).
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 30%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Centre for Assessment
• ISO 9001 accreditation date: Tuesday 1 August 2023
• What the ISO 9001 doesn’t cover: SFG20's ISO 9001 certification applies specifically to the technical authoring process for drafting, reviewing and updating the SFG20 Schedules. The certification is limited to quality‑management systems implemented and maintained for that function - any activities, functions, or departments outside this defined scope are not included within the current accreditation
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Stripe
• PCI DSS accreditation date: Thursday 22 January 2026
• What the PCI DSS doesn’t cover: We do not store, process, or transmit payment card data within our systems.; All payment processing is handled by Stripe, a PCI DSS Level 1 certified payment service provider. Customers enter card details directly into Stripe-hosted payment components, and our systems only receive non-sensitive payment tokens and transaction references. We have an active self certification for PCI DSS in place with Stripe.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 02aa5608-3537-4227-af78-2d33fbaa8959
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3f2ea68b-8903-42f9-bed2-69b9d54f3e67
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at fiq-onboarding@sfg20.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.