INFOSHARE+ LIMITED

MobileSurvey

MobileSurvey runs on tablets or portable devices running Windows OS. It allows surveyors to record condition survey information on-site. Master system data is exported from AssetManager into MobileSurvey to configure it identically to the Condition Survey module. It is capable of exporting XML files, which can be imported into AssetManager.

Features

• Allows surveys to be completed in real-time with mobile devices
• Enables survey completion without an internet connection
• Ensures data collected is accurate and consistent

Benefits

• Speeds up data collection and processing
• Reduces the need for paper forms thus minimising administrative costs
• Surveys can be filled out on-site or remotely, increasing flexibility
• Data validation against AssetManager ensures collected information is consistent
• Data import into AssetManager facilitates data collection and reporting

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@infoshareplus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

857143465494765

Contact

Tenders
020 8541 0111
tenders@infoshareplus.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: AssetManager
• Cloud deployment model: Public cloud
• Service constraints: Support available 9am-5pm Monday to Friday, excluding bank holidays, through the customer support portal.
• System requirements: Must be running Windows

User support

• Email or online ticketing support: Yes
• Support response times: Response to standard (non-urgent) questions is 2 to 4 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We have a dedicated service portal that all customers can access, allowing them to create tickets. Staff assess all cases and triage them into a priority level that reflects the impact of the reported problem on the customer’s business and our agreed SLAs. Infoshare+ uses four different priority levels - Low, Medium, High or Critical. Detailed response times would be covered in our SLA, with response times generally between 2 business hours and 24 hours and recovery times of 4-8 business hours, depending on the severity of the issue. The costs for this support are included in the overall ongoing management costs. All support provided via telephone and email is included within the annual charges.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: If procured alongside AssetManager and when in receipt of an order form, Infoshare+ will: ; - Create a client-specific hosted organisation (for AssetManager); - Set up initial client user accounts ; - Provide installation guidelines; - Provide training, demonstrations and guidance; - Capture any modular requirements (for AssetManager)
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data is not extracted from MobileSurvey itself; instead, it is transferred from MobileSurvey to AssetManager for hosting. Data extraction would be from AssetManager, as below:; ; Data is given to customers in an Excel spreadsheet. Copies of the AssetManager database are not given to customers under any circumstances. Application and databases are erased from IS+ servers after a customer has been off-boarded.
• End-of-contract process: Data from AssetManager is given to customers in an Excel spreadsheet. MobileSurvey is uninstalled from the user's device (by the buyer's users).
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference between mobile or desktop applications
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: N/a - installed on users device, not impacted by other users.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: Protection is dependant on device password/biometrics. The application can be launched once the device is open.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Survey data is exported from the MobileSurvey application on the user's device as an XML. file and imported into AssetManager.
• Data export formats: Other
• Other data export formats: Xml
• Data import formats: Other
• Other data import formats: Xml

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: No network access, MobileSurvey is a standalone Windows application.
• Data protection within supplier network: Other
• Other protection within supplier network: No network access, MobileSurvey is a standalone Windows application.

Availability and resilience

• Guaranteed availability: The application is always available once installed.; ; Service unavailability refunds are not provided.
• Approach to resilience: MobileSurvey is resilient because it can run offline on an individual's device and is independent of other users.
• Outage reporting: N/a

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: N/a
• Access restriction testing frequency: Never
• Management access authentication: Other
• Description of management access authentication: We do not have access to the application once it is installed on a user's device.

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have an ethical, legal, and professional duty to ensure that the information the solution holds complies with the principles of confidentiality, integrity, and availability. We endeavour to ensure that the information we have or are responsible for is safeguarded where necessary against inappropriate disclosure; is accurate, timely and attributable; and is available to those who should be able to access it. As such, we have our own Information Security Policy in place that covers processes such as Legal & Regulatory Obligations, Information Classification, Compliance, Policy Awareness, Disciplinary Procedures, Incident Handling and Codes of Practice. We ensure this policy is enforced through periodic reviews by the senior leadership team. We hold the following accreditations; ISO9001:2015 - Quality management ISO27001:2022 - Information security management Cyber Essentials Plus
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Infoshare+ operates documented change and configuration management processes as part of its Integrated Management System (IMS), aligned to ISO 9001 and ISO 27001.; ; All changes are raised through a controlled change request process and assessed for risk, security, and service impact before approval. Changes are reviewed and authorised by appropriate operational and technical stakeholders, with records retained to provide a clear audit trail.; ; Configuration records and system assets are maintained to ensure accuracy and integrity, with exceptions investigated and addressed in line with defined procedures. These controls help ensure services remain secure and consistent while enabling controlled improvement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: MobileSurvey is not vulnerable as a device-installed application. ; ; The data is imported to AssetManager, which is hosted on Amazon Web Services UK, and operates documented vulnerability management policies. Patches are deployed automatically by a scripted process. Potential Threat information is provided through regular automated application security scanning (Software Composition Analysis).
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Following best practice from the National Cyber Security Centre, AWS protects both its Assured and Elevated platforms with enhanced protective monitoring services (SIEM), at the hypervisor level and below. Our approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks on time sources, cross-boundary traffic, suspicious activities at boundaries, network connections, and the status of backups, among others. All alerts are immediately notified for prompt investigation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have pre-defined incident management processes, as per ISO27001 accreditation. Client users can report incidents to our DPO, as can our own staff. Our incident response process includes internal reporting to the incident investigation owner and external reporting to clients and/or other authorised parties.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ffad9268-8e5a-4835-b6d3-cf76548352fa
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@infoshareplus.com. Tell them what format you need. It will help if you say what assistive technology you use.