ORE TECHNOLOGIES LTD

Seedili

Seedili is a cloud-hosted, AI-enabled learning platform designed to support exam preparation and subject mastery in a safe, governed way. It provides curriculum-aligned tutoring, practice, revision and readiness insights using constrained, explainable AI, helping learners prepare effectively while enabling institutions to allow AI use with confidence.

Features

• Curriculum-aligned AI tutoring constrained to approved exam specifications
• Exam-specific learning modes: learn, practice, revision, exam preparation
• Deterministic practice engine with local grading and immediate feedback
• Structured question bank with difficulty grading and lifecycle management
• Adaptive mastery tracking at subject and topic level
• Evidence-based exam readiness scoring with explainable breakdowns
• AI-generated revision plans constrained to curriculum topics
• Multi-tenant architecture with strict role-based access controls
• Full audit logging of AI usage and learner activity
• Subscription and entitlement management per exam bundle

Benefits

• Enables safe AI use without compromising academic integrity
• Improves exam readiness through curriculum-aligned, explainable learning
• Reduces risk of AI hallucinations and out-of-scope answers
• Supports teachers with visibility into learner progress and readiness
• Helps institutions allow AI use with confidence and governance
• Provides consistent, exam-aware practice without manual marking overhead
• Personalises learning while remaining transparent and auditable
• Accelerates revision by focusing effort on weak topics
• Supports scalable deployment across institutions without bespoke development
• Builds trust through constrained, accountable AI behaviour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at d.alafifuni@oretechnologies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

864341672238150

Contact

David Alafifuni
07883021136
d.alafifuni@oretechnologies.co.uk

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI life cycle

  • Trustworthy AI Software

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Seedili is provided as a cloud-hosted SaaS platform accessed via a supported modern web browser. Planned maintenance and platform updates are managed by Ore Technologies and are normally carried out outside UK business hours, with advance notice provided where possible. Service availability may be temporarily affected during scheduled maintenance windows. Learning insights and readiness indicators depend on the quality and completeness of curriculum content and user-provided data. Seedili is a standard, configurable product and does not include bespoke software development. Native mobile applications are in active development, expected shortly after framework submission. Meanwhile, the service is accessible via mobile browsers.
• System requirements:
  • Modern supported web browser with JavaScript enabled
  • Reliable internet connection for accessing the cloud-hosted service
  • User account with role-based access permissions
  • Secure authentication credentials provided by the supplier
  • Screen resolution suitable for viewing dashboards and visual content
  • Email access for account notifications and support communications
  • PDF reader for viewing exported reports and learning materials
  • Mobile browser support for responsive access on supported devices

User support

• Email or online ticketing support: Yes
• Support response times: We aim to acknowledge support requests within one UK business day during standard business hours (9am–5pm, Monday to Friday). Response times may be longer at weekends and public holidays, with urgent issues addressed on the next business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Seedili is provided with a standard support service designed to help users access and use the platform effectively.; ; Standard support (included); Standard support is included as part of the SaaS subscription. This includes email and ticketed support during UK business hours (9am–5pm, Monday to Friday), covering account access, platform usage questions, fault reporting and incident resolution. Support requests are triaged and prioritised through the ticketing system.; ; Enhanced support (optional, additional cost); Enhanced support options can be agreed at call-off for buyers requiring additional responsiveness or engagement. This may include extended support hours, priority response times, onboarding support or regular service reviews. Pricing for enhanced support is agreed based on scope and requirements.; ; Account management and technical support; Buyers are provided with a named service contact. Where required, a Technical Account Manager or specialist technical support engineer can be assigned to support onboarding, configuration and ongoing use of the platform. Any such arrangements are agreed as part of the Call-Off Contract.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Seedili is designed to be straightforward for users to start using with minimal setup.; ; New users are guided through an in-platform onboarding flow that introduces key features, available exam tracks and learning modes. Clear prompts help users select subjects, begin practice activities and understand how the AI tutor and practice engine work.; ; Seedili provides online user documentation covering account access, platform navigation, learning modes, data use and common questions. Documentation is available digitally and updated as the platform evolves.; ; For institutional buyers, initial setup includes tenant configuration, user role setup and entitlement configuration, which is supported remotely by Ore Technologies as part of the standard onboarding process. This ensures users can begin using the platform quickly and safely.; ; Optional onboarding sessions or walkthroughs can be provided remotely where required, subject to agreement at call-off. These sessions focus on platform orientation rather than bespoke training or development.; ; Ongoing support is available via email or ticketed support during UK business hours to assist users with access issues, usage questions or technical queries as they begin using the service.; ; Seedili does not require onsite installation or specialist hardware, allowing users to get started immediately through a supported web browser.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a contract ends, users can extract their data from Seedili through a controlled export process. Prior to contract termination, buyers can request a data export via the support team or use available export tools within the platform, subject to role-based permissions.; ; Exportable data includes user accounts, curriculum configurations, practice activity, readiness scores, progress metrics, and associated metadata belonging to the buyer’s tenant. Data is provided in open, commonly used formats to ensure portability and ease of reuse.; ; Ore Technologies will support buyers during the exit process to ensure data is transferred securely and in line with contractual and data protection requirements. Once data extraction is complete and confirmed by the buyer, access to the service is disabled and remaining tenant data is securely deleted in accordance with the data retention and sanitisation policies.; ; Data extraction support as part of contract exit is included within the standard off-boarding process. Any additional bespoke export requirements or extended support can be agreed separately if required.
• End-of-contract process: At the end of the contract, Seedili follows a clear and structured off-boarding process to support an orderly exit for the buyer. Prior to contract expiry or termination, Ore Technologies will notify the buyer and agree the steps required for data export, access closure, and service termination.; ; As part of the standard contract price, buyers may request an export of their tenant data, including user accounts, curriculum configurations, learning progress, readiness scores, and relevant audit metadata. During this period, the service may be placed into a read-only state to prevent changes while data extraction is completed.; ; Once data export has been completed and confirmed, access to the Seedili platform for that tenant is disabled. Tenant data is then securely deleted in accordance with Ore Technologies’ data retention, sanitisation processes, and applicable data protection requirements.; ; Standard off-boarding activities, including data export and account closure, are included within the contract price. Additional services—such as bespoke data transformations, extended access beyond the contract end date, or enhanced exit support—are not included and may be provided at additional cost if agreed separately at call-off.; ; This approach ensures buyers can exit the service securely, transparently, and without vendor lock-in.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Seedili is designed as a responsive web application and can be accessed on mobile devices using a supported browser. Core functionality, dashboards and data visualisations are available on mobile, with layouts optimised for smaller screens. Desktop access provides a larger workspace and is better suited for complex analysis, detailed configuration and extended reporting. Native mobile applications are not currently provided.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Seedili is accessed through a secure, browser-based web interface. The interface provides configurable dashboards, geospatial visualisations and reporting tools to explore land, agricultural and environmental data. Users interact with the service using standard web controls, with role-based access determining available features and data. The interface is designed to be intuitive and responsive, supporting use across desktop and mobile devices.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility considerations are incorporated into the design and development of the Seedili web interface. Testing has focused on ensuring compatibility with common browser accessibility features, including keyboard navigation, screen reader support and appropriate use of semantic markup. Where issues are identified, they are prioritised for remediation as part of the ongoing product development process. Formal user testing with assistive technology users is undertaken on an iterative basis as the platform evolves.
• API: Yes
• What users can and can't do using the API: Seedili provides a secure, REST-based API that enables approved integrations and controlled automation.; ; What users can do via the API:; ; Provision and manage users and roles within an authorised tenant; ; Manage exam bundles, subjects, and curriculum mappings; ; Submit and retrieve learning activity data (practice attempts, progress); ; Retrieve readiness scores, mastery metrics, and usage analytics; ; Integrate Seedili with external systems such as LMS or identity providers; ; Access audit-relevant data where permitted by role and policy; ; Service setup and changes via the API:; ; Tenant configuration and entitlement setup can be performed via API by authorised administrators; ; Configuration changes (for example enabling exams or features) are applied programmatically with role-based permissions; ; Limitations:; ; Core platform behaviour and AI guardrails cannot be altered via the API; ; Bespoke feature development is not supported through the API; ; Access is restricted by tenant, role, and security policy; ; All API actions are logged and audited
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Seedili is a configurable SaaS platform. Buyers can customise the service through configuration options rather than bespoke development.; ; What can be customised:; ; Enabled exam bundles and subjects; ; Curriculum mappings and topic structures; ; User roles, permissions and access rules; ; AI tutor modes and capability toggles; ; Practice question availability and difficulty settings; ; Reporting views and dashboards; ; Subscription entitlements at user or tenant level; ; How users customise the service:; ; Through secure administrative interfaces within the platform; ; Via authorised API configuration endpoints; ; Through predefined settings and feature toggles provided by the service; ; Who can customise the service:; ; Tenant administrators appointed by the buyer; ; Authorised platform administrators within Ore Technologies for higher-level configuration; ; All customisation is controlled, auditable, and applied within standard platform capabilities. Bespoke development or alteration of core platform behaviour is not included as part of the service.

Scaling

• Independence of resources: Seedili is delivered as a multi-tenant cloud SaaS platform with logical tenant isolation and role-based access controls enforced at database and API level. Resources are provisioned and managed centrally, with workload separation to prevent individual users or tenants from impacting others. Usage limits and safeguards are applied to computationally intensive functions, including AI interactions, to ensure fair and consistent performance. Platform capacity is monitored and scaled as required to maintain service availability and responsiveness across all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Seedili provides usage and performance metrics to help buyers understand how the service is being used. Metrics include user activity levels, assistant usage volumes, practice attempts, topic mastery progression, exam readiness scores, and subscription entitlement usage. Platform-level metrics such as active users, session frequency, feature usage and system activity logs are also available. Metrics are designed to be transparent, auditable and aligned to curriculum and learning outcomes, supporting operational oversight and continuous improvement while respecting user privacy and data protection requirements.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data by submitting a request through the Seedili support service. Exports are prepared by Ore Technologies and provided securely to the buyer using an agreed method, such as secure download or encrypted file transfer. Data exports are generated from the underlying tenant data store and reflect the buyer’s configuration, users, and activity data. This managed export approach ensures data integrity, security, and completeness while preventing unauthorised access or accidental data loss during the extraction process.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON (for API-based exports)
  • PDF (for official reports, certificates, statements)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON (via supported APIs)
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Seedili is designed to operate as a resilient, highly available cloud-hosted SaaS platform supporting both individual learners and institutional users. The service targets a monthly availability level of 99.5%, measured on a calendar-month basis and excluding planned maintenance. Planned maintenance activities are scheduled in advance and, where possible, carried out outside UK business hours to minimise disruption. Buyers are notified ahead of any planned maintenance windows.; ; If service availability falls below the stated target in a given month, buyers may be entitled to service credits in accordance with the Call-Off Contract. Service credits are applied as a proportionate reduction to future subscription charges rather than as direct financial refunds. Availability targets, measurement methodology and any applicable credits are agreed at call-off, ensuring they remain appropriate to the scale and nature of the deployment.
• Approach to resilience: Seedili is built as a cloud-native SaaS platform deployed on resilient public cloud infrastructure. The underlying infrastructure provides redundancy, resilient storage and managed backup capabilities designed to reduce the risk of service disruption and data loss. Platform components are continuously monitored, with automated alerts supporting timely detection and response to operational issues.; ; Ore Technologies manages capacity planning, backup schedules and recovery processes to maintain service stability as usage scales. Regular backups are performed to support recovery in the event of incidents. Further details regarding datacentre resilience, geographic redundancy and underlying cloud provider controls can be made available to buyers on request, in line with security and transparency requirements.
• Outage reporting: Seedili reports service outages and significant incidents through direct communication with affected buyers. Where an outage occurs, Ore Technologies notifies buyers via email, providing clear information on the nature of the issue, its impact and, where available, expected resolution times. Service updates may also be shared through the support ticketing system, allowing buyers to track progress as incidents are investigated and resolved.; ; Where appropriate, post-incident communications are issued to summarise the cause of the outage and any corrective actions taken. Seedili does not currently provide a public status dashboard or outage API. Outage information is shared directly with buyers to ensure communication is timely, relevant and appropriately contextualised for the educational environment.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and the principle of least privilege. Administrative access is limited to authorised personnel and protected by strong authentication, including multi-factor authentication where appropriate. User permissions are assigned based on role and reviewed periodically. Support channels verify user identity before discussing account or service details, and access to sensitive information is restricted to authorised staff only.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance at Ore Technologies is led at board level, with clear accountability for information security across all services. Our approach aligns with recognised good practice and NCSC guidance, including risk assessment, access control, secure development, incident management and regular security review. Security policies and procedures are documented and reviewed periodically, with independent penetration testing used to validate controls. While formal certification is not yet in place, we operate in line with ISO/IEC 27001 principles and continuously improve our security posture.
• Information security policies and processes: Ore Technologies operates a set of documented information security policies and procedures that govern the secure delivery of all services. These include policies covering information security management, access control, data protection, incident management, acceptable use, supplier management and secure development practices.; Overall accountability for information security sits at board level, with responsibility delegated to senior management for implementation and day-to-day oversight. Security risks are identified, assessed and managed through regular reviews, with appropriate controls implemented in line with NCSC guidance and ISO/IEC 27001 principles.; Policies are communicated to staff and contractors as part of onboarding and are reinforced through ongoing awareness and training. Access to systems and data is granted on a least-privilege basis and reviewed periodically. Compliance with policies is monitored through management oversight, operational controls and independent activities such as penetration testing.; Security incidents and policy breaches are reported through defined escalation routes, investigated promptly and addressed using corrective actions to prevent recurrence. Policies and processes are reviewed and updated regularly to reflect changes in risk, technology and regulatory requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Ore Technologies uses defined internal controls to manage configuration and change across its services. Service components are documented and tracked through their lifecycle, including deployment, updates and retirement. Changes are proposed, reviewed and approved before implementation, with consideration given to operational and security impact. Security risks are assessed as part of the change process, and appropriate mitigations are applied where required. Changes are tested prior to release and monitored after deployment to ensure service stability and security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Ore Technologies manages vulnerabilities through defined internal processes. Potential threats are assessed using risk-based reviews that consider service exposure, impact and likelihood. Vulnerability information is gathered from cloud provider advisories, software vendors, security bulletins and penetration testing findings. Patches and updates are prioritised based on risk and applied promptly, with critical security updates deployed as soon as practicable. Changes are tested before release and monitored after deployment to ensure service stability and security.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Ore Technologies uses defined internal controls to monitor its services for potential security events. Monitoring includes review of system logs, access activity and service alerts to identify indicators of compromise or abnormal behaviour. Potential incidents are assessed promptly to determine impact and severity. Where a compromise is suspected, access may be restricted, containment actions taken and remediation initiated. Security incidents are investigated and escalated through defined reporting routes. Response times are prioritised based on risk, with critical incidents addressed as soon as practicable.
• Incident management type: Supplier-defined controls
• Incident management approach: Ore Technologies operates defined incident management processes to respond to security and service incidents. Pre-defined procedures are in place for common events such as service outages, access issues and suspected security incidents. Users can report incidents through email or the support ticketing system. Incidents are logged, assessed and prioritised based on impact and severity, with escalation where required. Buyers are kept informed through direct communication and support updates, and incident reports can be provided following resolution where appropriate.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 12%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: B3eee8d2-c8eb-4f07-b967-dce39401da36
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at d.alafifuni@oretechnologies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.