SIMODA LIMITED

Cyber Security SaaS including Anomaly Detection AI Software

A cloud‑based cybersecurity SaaS platform delivering AI‑driven anomaly detection, continuous monitoring and automated response to protect public‑sector environments. It enhances visibility, reduces risk through behavioural analytics, zero‑trust enforcement and unified reporting, providing scalable, cost‑efficient protection across hybrid estates. Simoda partners with accredited SaaS providers and remains the end‑to‑end service owner.

Features

• AI-driven endpoint protection powered by market-leaders for advanced threat protection
• Continuous threat monitoring and automated alerts
• Behavioural user and entity analytics
• Cloud-based central threat dashboard
• Automated response and workflow orchestration to isolate or escalate incidents
• Advanced malware and ransomware protection with multi-layered detection techniques
• Zero-trust policy enforcement applying identity-centric access controls
• encrypted data collection and secure telemetry
• Integration: cloud platforms, servers, firewalls, SaaS applications for full-estate visibility.
• Automated compliance and reporting

Benefits

• Faster detection of emerging threats
• Stronger defence against ransomware and malware
• Improved incident response times
• Reduced operational overhead with Cloud efficiencies
• Enhanced visibility across hybrid environments
• Better compliance and audit readiness
• Lower total cost of ownership with predictable subscription pricing
• Scalable protection that grows with demand and seasonal usage peaks
• Improve resilience with market-leading options
• Improves public-sector risk posture with safer delivery of citizen services.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@simoda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

867526200394931

Contact

Kate Hill
0114 553 3600
publicsector@simoda.co.uk

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Anomaly Detection AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Simoda’s SaaS services are delivered via secure, cloud-based platforms and require reliable internet connectivity for optimal performance. Service availability depends on third-party hosting infrastructure, which meets industry standards for uptime and resilience. Customers must ensure compatible browsers and devices for access. While highly configurable, custom integrations may require additional scoping and lead time. Data residency and compliance align with UK GDPR; however, customers are responsible for their internal governance policies. Planned maintenance windows will be communicated in advance, and emergency updates may occur to maintain security and service integrity. No physical infrastructure is provided.
• System requirements:
  • Supported OS
  • Internet connection

User support

• Email or online ticketing support: Yes
• Support response times: Standard: 8am–6pm, Monday–Friday (We can extend hours to 24/7); Priority 1 response within 1 hour; Priority 2 response within 4 hours; Priority 3 response within 1 business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Simoda offers flexible support tiers designed for public-sector organisations with varying operational needs.; ; Standard Support (included):; Covers email/ticketing support, monitoring, basic optimisation, security checks, and monthly reporting. Clients receive one quarterly review and dedicated access to a named technical consultant. Standard support ensures stability, compliance and smooth operation of migrated platforms.; ; Enhanced Support:; Provides 24/7 monitoring, enhanced SLAs, phone and web chat access, proactive incident management, monthly optimisation reviews and cost-management insights. This level is ideal for organisations operating critical workloads, requiring higher resilience, or wanting continuous governance support.; ; Premium Support / Fractional Cloud Leadership:; Offers strategic oversight from senior Simoda cloud specialists, including architectural governance, cloud roadmap development, long-term cost modelling, and hands-on delivery support. Clients benefit from a named Cloud Lead acting as an extension of their internal team.; ; Migration Phase Support:; Simoda provides tailored onboarding, testing, data validation, go-live support, training and early-life support to ensure a seamless transition.; ; This tiered model gives public-sector customers confidence, transparency and the ability to select a support level aligned with budget, risk and complexity.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: There is a full onboarding and training service provided from discovery to hypercare and beyond.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Can be provided on an ad hoc basis by request. A full offboarding process is included as part of the contracted service.
• End-of-contract process: The system is closed down so services are no longer running. All client data is transferred or deleted in line with GDPR legislation.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Platform‑level accessibility is covered by the individual vendors, while organisations remain responsible for the accessibility of their own content and customisations.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Streamlined functionality on mobile to allow for working on-the-go
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Specifics will be dependent on the solution procured but across the security-awareness platforms, users can expect a Centralised Security Dashboard, an alerts and incident queue, automated response and containment controls, policies and configuration management, threat intelligence and behavioural insights,
• Accessibility standards: None or don’t know
• Description of accessibility: Cyber‑security SaaS interfaces are most commonly accessed through:; ; - A secure web portal; - Device agents; - Mobile apps; - APIs and integrations; - Email/push notifications; - Training portals; - Multi‑tenant MSP consoles; ; Together, these give users visibility, control, automation and response capabilities across their cyber‑security estate; regardless of vendor.
• Accessibility testing: Not applicable, this would be handled by a third party or the product owner/s.
• API: Yes
• What users can and can't do using the API: Connection to external/LOB systems to facilitate one version of the truth within the organisation. For example firewall solutions, email + O365, reporting software, etc
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: This is dependent on the solution contracted for and Simoda are flexible in customisation depending on client requirements. This can range from logo/colour design to frequency of event notifications, powering of specific services, and more.

Scaling

• Independence of resources: One of the key benefits of a cloud-based architecture is elasticity. Resources can be scaled up or down automatically based on demand, ensuring consistent performance even during peak usage. For Simoda’s Cyber Security SaaS offering—covering anomaly detection AI software—this means bandwidth, processing power, and storage are dynamically allocated to prevent congestion. Users are not impacted by others’ activity because the system continuously monitors load and adjusts capacity in real time. This approach guarantees reliability, security, and smooth operation across all services, regardless of fluctuating demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Reports on:; - events/incidents; - user activity and engagement; - uptime and connectivity statistics; - anomalous events; - vulnerability reporting
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Arctic Wolf, Huntress, KnowBe4, Avanan, SentinelOne

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users receive data exports by adhoc request
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Uptime commitments of 99.9%
• Approach to resilience: Available on request
• Outage reporting: Simoda and any relevant software partner will report outages directly to our clients via email and where applicable, on vendor websites.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are protected by role based access with least privilege, just in time elevation, and Conditional Access policies that can restrict admin portals to MFA verified users and compliant, known devices.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The service uses defined configuration and change management processes to control how service components are introduced, modified and retired throughout their lifecycle. Changes to the service are managed through a formal change process. Proposed changes are assessed for operational and security impact prior to implementation. Changes that may impact security are reviewed by appropriate technical and security stakeholders. Standard changes are implemented using approved procedures, while higher-risk changes follow enhanced review and approval processes. Emergency changes are controlled and reviewed retrospectively. Changes are tested prior to deployment and implemented using controlled release processes. Where relevant, customers are informed in advance
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The service follows a defined vulnerability management process to identify, assess and remediate security vulnerabilities. Potential threats are assessed through a combination of automated vulnerability scanning, monitoring of system configurations, and review of changes to the service. Identified vulnerabilities are assessed for risk based on severity, exploitability and potential impact. Critical and high-risk vulnerabilities are prioritised and patched as soon as practicable, with lower-risk updates applied through scheduled maintenance windows. Information about potential threats is obtained from multiple sources, including cloud platform security advisories, software vendor notifications, vulnerability databases and recognised security organisations.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The service uses protective monitoring controls to detect, investigate and respond to potential security incidents. Potential compromises are identified through continuous monitoring of system activity, including authentication events, access patterns, configuration changes and platform logs. Automated alerts are used to highlight anomalous or suspicious behaviour for further investigation. Potential compromises are identified, assessed and handled through a defined incident response process. This includes triage, containment, investigation and remediation activities, with escalation to appropriate technical personnel. Critical security incidents are investigated promptly, with initial response initiated as soon as practicable following detection. Lower-severity incidents are managed through standard incident management processes
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The service operates defined incident management processes to detect, record, manage and resolve service incidents. Pre-defined procedures are in place for common incident types, including service availability issues, security events and performance degradation. These procedures support consistent triage, prioritisation and resolution. Users can report incidents through support channels, including a service desk and agreed contact methods. Incidents are logged, tracked and prioritised based on severity. Incident updates are provided to users during resolution. Following significant incidents, incident reports can be made available, outlining the nature of the incident, actions taken and any preventative measures identified, in line with contractual agreements.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1.5%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 3.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Thursday 18 September 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Thursday 18 September 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 95401ffd-8dfb-4147-bd1b-db17e4b1c18a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 07578a37-64ba-4444-b6a8-c09c1e2db34b
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@simoda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.